Daraz.pk
reviews and complaints

I placed order [protected], parcel received late, I paid cash. When I opened it was wrong item. When go to daraz app to return. My Order was not marked as "delivered", it was order was showing "shipped" I complaint via chat & email even on call. Your staff asked me to wait for 24 hours as it would be marked "delivered" I waited but it was not marked delivered but marked "cancelled due to wrong delivery address" it is also marked "unpaid" while it is not possible to receive even wrong parcel without payment. I have provided all evidence about fraud seller. Than your staff said me " actually seller has delivered directly to customer (me)" so we (daraz customer service) is investigating about the fraud". Since than 1 June - 22 I was just being given timeline repeatedly and in every follow up I was given new complain number to divert attention from actual 1st complaint number I am calling to get update of my complain number [protected]. Actually I observe that daraz staff is avoiding to take action against the fraud seller as they are daraz real partner while to eat up customer's amount is more easy for daraz system that's why they make my refund unnecessary difficult and unreasonable delay.

Respected sir, sir daraz par may nay kaye shopping ki ha, 2,3 din pehaly 1 order kia ta muhafuz protector ka, jab mujy mil gya tu protector wo nhi ta jo order kia ta, kia daraz par iss tara hota ha? Ya tu doka howa ub na tu may return kar sakta ho q k delivery charges die ha aor pir jo order kia ta ub dobara b iss tara hoga

Regards mob [protected]

May 16 2022

Wrong delevery

A little ring provided except of pen

I am writing this for highlighting the Issue regarding the Withdrawal.

I received payment from the seller into my wallet on Apr 12, 2022 and processed it for withdrawal through bank. After 2 days, the request got failed. I tried again on April 21, 2022 for withdrawal but the amount got frozen and still is in pending situation. I have contacted several times with Daraz Customer Care and received each time a new deadline date. It took more than a month and the issue is still not resolved.

I am asking for my money which I have received after the refund of the product but they are not resolving the issue. I am very disappointed from the Daraz.pk Service.

I am complaining of your delivery men in Pakistan Punjab Sialkot. I lives in Sialkot magtown and use to buy products from daraz but the delivery mein is always on angry mood and 5 to 6 days gone i order a pressure washer and delivery men is not giving me the delivery ...there is only one delivery men who delivers in my town magtown so please strictly ask from him

I shall be grateful

Traking ID- PK-DEX033160361

Dear Sir, the request is that I placed an order which was given to me substandard which I have returned to the office of the drawer and now they are returning it to me again

Regards

Asif khan [protected]

My seller account app is not working if any device which can I use

Mai 4 order kiye the Jo mujhe 90 % deal mai mile the order place hogya Mera order tcs track pe b aya us k bad phona ata daraz walun ka k apka order cancelled kr diya gya hai mne help line pe b bat ki unho ne b jhutha aasra de kr no kr diya

I parchase pubg id payment done but id not give to me

Assalam O Alaikum sir.

https://m.whatmobile.com.pk/Xiaomi_Mi-11-Lite

On this link there is a comment of whatmobile.com.pk who is offering discount on this mobile and giving sealed pack mobile phone (not used he claimed) and this phone is discontinued in the market. It may be available if someone has old stock.

In that comment of whatmobile, he has given a number which is only for whatsapp to place order. Further in that comment, he said to share screenshot of having amount to purchase mobile in any of the wallets/banks which he provided in further chat on whatsapp i.e.JazzCash,Easypaisa, SimSim, Daraz Wallet, Konnect etc,.

Besides i started chating with him on whatsapp, i also saw his whatsapp profile name and then found Facebook page with the same name where i also got attracted for Samsung A52 for Rs. 52,000.

I transferred Rs.52,000 on Daraz.pk Wallet and shared a screenshot with him. Then he sent me an application to download and install and said tap on order now.

When i installed and tapped on order now, meanwhile he placed bizarre orders from my Daraz ID and made my daraz wallet empty. He also changed my email ID domain part only (like @stayhome.li instead of @yahoo.com) and my mobile from Daraz.pk profile so that i couldn't get notifications on placement of orders.

Sir i am a poor man. I raised this amount by my savings. Please help me to recover my Rs.52,000 from this scam group and also punish them to save others. I'll be very thankful to you sir.

My overseas 2 orders are reached at Karachi warehouse. I'm also resident of Karachi. I daily call to daraz helpline that once my orders were reached at ware house pakistan before time than why are you not delivering them quick. Ni one is helping me, no one from daraz Officials bother to resolve issue.

Kindly take action

Regards,

Dr. Zafar Ali Channa

[protected]

Received damaged parcel who's sticking is not intact and not as same as I ordered. Kindly replace it with the new one

Good morning sir,

It is to inform you that i order my product 2 in one rechargeable car but instead of that i received just simple car not rechargeable i want to get change my product Order Number [protected].

I am very thankful to you.

Order Name Amirah khokhar

یہ میں نے ایک آ ڈر منگوایا تھا میری ان سے ڈیل ہوئی tripple paper dispenser تھی کہ اپ لوگوں نے سارے ساتھ ٹشو دینے ہیں لیکن ساتھ کچھ نہیں ایامیرے ساتھ زیادتی کی ہے مہں خود ایک ایڈووکیٹ ہوں اگر کل تک تمام ٹشو نہ پہنچو تو میں لوگوں کے خلاف قیس کر دوں گا اور اپ لوگوں کو مہنگا پڑے گا

I had ordered a set of markers through the website but have not recieved these yet paid the amount through my wallet

I have placed order on daraz on 7th march for bike cover with order#[protected] to deliver at daraz store but order was canceled due to system error and payments was still not refunded .This is not first time i have faced this issue. Ive gone through same problem on 26th February's order

Kindly look into my Case

I am very displeased with the currier person who contacted me recently to ask the exact location. It is very unmanly this person phoned me and very arrogently responded me putting me in very uncomfortable position. He even threatened me that he would hand over the parcel back to DARAZ without handling over to me. I was never called such disgusting person and its a very much shame for the DARAZ. This person is someone older and drives a three wheeler. some one who curriers Colombo greater -Hanwella area.

I've ordered Bluetooth speaker from a daraz store named HandSome Deals, they sended me the damaged speaker and took away money, they did fraud, and now they are not receiving the return request, neither replying and nor returning the money, this store needs to be shut down due to selling local products and doing frauds.

Date:22.02.2022

Store name: HandSome Deals

The courier has been calling me for two days that your parcel could not be delivered today but will be delivered tomorrow. I postpone my outdoor works / appointments and stay at home so that I can receive my parcel on time. But I have not received my parcel yet.