Daraz.pk
reviews and complaints

I ordered the 3 items under the above order number. One item came within a day or two.

This is the message I get for the other two!
"We would like to inform you that the item(s) listed below from your order #[protected] has been cancelled as delivery failed."

IF YOU CANNOT SUPPLY SAY SO WITHOUT GIVING ABSURD EXCUSES!

I also got a message saying,
"The rider could not reach you on 3 difference occasions"
There is absolutely no way this can happen.

This is the second time I had to order one of the 2 "delivery failed" items!

Absurd!

I have ordered this product and got in an empty bottle of the said perfume in daraz packing.
Order no.[protected]
Date 4 june 2019
Tracking no. KI768688887
Port code 964
Rs .795
Package ID. OP01302009600194
Recieved on 20 june 2019

I have got an empty packed parcel and it is my very disappointed experience with daraz. Kindly compensate it and make the system fair .thanks

Sir/Mam
With due veneration I am feeling disgraceful to share my experience of purchasing product from Daraz.. I was thinking your site will be very secured for our society.. as well as especially for females. But it seems very awkward to share some Snaps with attachment you should check your employee how to present your your reputation where you are stand.. I don't think so after seeing my attachment the competent authority giving the relaxation to the person who's Name of Muzamil.. Hope so you do better decision on stipulated time..

Will be highly obliged
# Lost your loyal Customer

Daraz.pk is using its Daraz Wallet to fraudulently rob people of their money, they advertise it as being secure payment method, Recently I had to purchase Air Conditioner worth 58000 PKR, I wasn't able to deposit more than 50 Thousand rupees to my account, I thought this would be per transaction limit, I deposited 40 Thousand and tried to deposit further 18 thousand, I was unable to do so, I contacted daraz they said there is 50 Thousand rupees limit, I than asked them to refund my 40 Thousand that is currently sitting at my daraz wallet, they declined, in-fact they acknowledged that I have a genuine issue, but apologized as they can't do anything, pictures of Chat with Customer service Representative is attached to this complain.

i said to Komail Raza, Fahad, Sadia that please send my product buy tomorrow and they said that your item has been shipped and you will get it buy 12 th june 2019 but i waited the whole night and hole day but no one came .I was very much excited that my parcel is comming tomorrow but my parcel did"nt came so now this is my complaint please send me my product buy today because i am going to murree tomorrow and it is important to take the High Capacity Fast Charge 2600 mAh Portable Power Bank with me so please please please please please please send it today

Recently I was order jewelry box which looks quite large in picture on daraz.pk but when I received its so small like doll house cupboard like seriously this is so disappointing...👿 plzz is pay action laein Jo chez dikhai jarahi ha wohi chez send kiya karein kyun k daraz p dikhta kuch or ha milta kuch or hai totally dhoka... hmara paisa waste horahy hain plzz be carefully about those fake sellers and ap log khud b response diya karein hmari complaints ka...

Hi

What I ordered what you delivered to me I am sending you pictures check it and tell me honestly is this same you sent me baby shirt,
I need my money back your website have fake brands shame on you - you guys cheat the peoples I feel shame that you are pakistanis,

Shame on you

I was delivered a package today, but was not allowed to open up the plastic bag to even look at the product that I was delivered. We buy after we see. We should be allowed not to open the seal of the product but atleast to check what article and product we are sent. So unfortunately I had to return. Plus I could not find any customer care presentative with whom I could discuss. This is disappointing for the buyer to not open up the delivery parcel bag even. 😐😒👎🏻

My order number is

[protected]

placed on 8th May 2019. I have made advance payment. My order has not yet been delivered to me. After contacting your chat helpline multiple times no one tried to help me and replied with typical "copy/paste" answers that delivery time is 1-5 working days and i ll receive it soon bla bla. I asked them the courier number so that i can talk to them and know the actual status but they didn't give me the number too. I asked them to lodge my complaint regarding non receipt of order despite of advance payment but i was told that they are not allowed to do so.
I am an old customer of daraz. Your service was better before but now it has become pathetically slow and also customer support is not upto the mark.
I am very disappointed by the customer support provided to me by Daraz and i would like you to please refund me my payment because i don't think you will be able to deliver the order.
Danish Waseem Butt
[protected]

Dear Concern,
I Have order 02 may 2019 on the base of order purchase summary([protected])
for VR Shinecon Virtual Realilty 3D Glasses with Gaming Remote-Black. when i have unpack box 1st thing i notice that Gaming Remote is missing second thing i have notice that its Cover locked was damage.
kindly attach the snaps as well, & claim the product as soon as possible.

Thanks & Best Regards:
Naeem ul hassan
[protected]

Dear Daraz
I am an old customer but this unprofessional behaviour from your side has been faced by me first time. I ordered a device from the seller Cacao and he gave me the tracking id [protected]. After two days i am reviewing my order and find that my order has been cancelled without any e-mail or information. Even that device is not on daraz anymore. I am really disappointed. Does this really justify daraz professionalism. I request you to make Cacao send the same device to me.

Dear Concerned,
I have lodge various complaints at CS@daraz.pk regarding wrong product received however no positive response received till date.

I have called daraz call centre number various times and also sent so many reminders on email however i am unable to understand that why am i not receiving a positive response from daraz as i have received a wrong product which was not ordered by me and facing a pathetic service of daraz.

In this regard you are requested to look into this matter for refund of my amount accordingly.

Regards,
Farrukh Baloch
[protected]

Dear Sir,
My order was ultra slim aluma wallet and green cocktail maxi.
Order no.[protected]
Firstly one item (ultra slim wallet) is missing in my order and secondally The maxi which i choosed was with belt but when delivered it was without belt ..plus the cloth stuff is also see through and thin...
I want this order of mine to return and cash back my money for two reasons:
(1)one item missing (slim wallet)
(2)The other item is incompletely delivered.
So consider my complain seriously.
Thanks
HUMAIRA SAEED DIN

I ordered two caps from the daraz app. When I received and opened my parcel, the caps were a different color than what I ordered. It was a gift for someone and it should've been specified that this color cannot be received. The color was specified when I placed it in the cart before checkout. I can provide screenshots. Kindly replace the product asap.

I ordered my product last week 19-20 april was maximum deliver date... I dont want such company's product who is not responsible for timely deliver item... Now my event also passed this is too late... It is useless to receive it now.. They shoul have inform me that they will be more late please cancel such irresponsible company's product too pathetic service

Hi AB Mughal,

Your order has been fully delivered. We hope you enjoy your purchase.

Please share your experience with others regarding the product(s) you have received by posting a review on http://bit.ly/darazreview

4 days ago i order 1 product but?
This message sent me today but any parsal not dilever in my hand

So plzz deliver my parsal in my hand and hardwork for your policies
Order sent me in 2 days but
im wait 4 days any parsal not deliver me soo plz

I'm thankfull to you

God by

Sir I ordered deniel wellington watch but today I recieved another watch which is very bad in quality.. Which is very cheap on your website.. I got not that watch which I ordered... and your shipping partner conduct the money of that watch which I ordered... I really dont like your service.. before sometime, I ordered some parcel.. some are good but some not... I complaint you at customer@daraz.pk... But I didn't get any attention.
Order no :
[protected]

The suit which you send to us is not that one which is shown in the picture attached with the suit and nor according to the website picture.
This is very chief quality and not that much worth. This is my second time that daraz.pk deceive me because of third class quality product which have been sent to me. So please return me my amount what ever is that.

Thanks

First of all I ordered a product from daraz and the seller was so irresponsible that he delivered the product without inspecting and checking. When I received the item it was broken, the wire was totally broken from the very top of the product and then I decided to return. I visited the daraz office peshawar and returned it and almost 7-8 days have been passed but the seller didn't refunded me yet. There's no response from daraz team nor seller. What kind of service are you guys providing to your customers... I need an immediate action on my complaint
With regards,
Malik uzair