Daraz.pk
reviews and complaints

I logged a return complain since all the items and product which I received were fake as per the business model of daraz.pk to list the product on 50 50 revenue ratio with vendors I got 2 calls from mobile number that they will collect the items for return those guys later on on blocked me or never answered by mistake one answered told me that he can not do anything do the chat in app and log a complain they are also saying the same nonsense order id [protected]

I ordered one 10$ gift card of 890tk from daraz
Tried to pay the money on bkash, it said it'll take time for payment
So I ordered the same order again and tried to pay, again it said that it'll take time .. then i cancelled both my orders at 10:51 am but in the mean time at 10:49 am I got a message from bkash which was,
***Payment Tk 890.00 to Daraz Bangladesh Limited-1-RM32828 is successful. Balance Tk 111.92. TrxID 7DU5FYAYQV at 30/04/2020 10:49***
Here it shows the payment was successful but both of my orders are cancelled and in order details it shows that the money has not been paid
But daraz took the money for my order from my bkash account
Then where is my money ?
And then when I talked with the customer service
They told me to wait
It's been 2 days
And they didn't give me any sort of updates
They are still saying that they'll start working on this lol and still there is no sign of getting my money back
I hate this
I WANT MY MONEY BACK

I got an order of 3 dp led lights. I sent the items as per order. Later on, I received the item, 3rd class torch (photo attached), in return while I have sent the exactly 3 items. actually I lost 3 good quality lights for nothing and got a low quality torch. How can I send a very low quality torch in place of 3 dp led light products. I was told that customer received wrong item which is totally wrong that customer received incomplete item at the time of delivery. It must be exchanged/replaced after I deposited at daraz hub. It can be verified by checking the weight of the packet I deposited at daraz hub.in fact, common sense does not accept that a seller will send a very low quality torch in place of 3 dp led light products knowing that it will ruin the rating of his store and consequently will badly affect further incoming orders. I have emailed and made calls to daraz seller support but didn't receive any satisfactory response / call / message from daraz in this regard.

So I returned an item I wasn't satisfied with. I got money in my daraz wallet and I requested for withdrawal through bank account. Every information entered was clear and correct. The process went into pending for 2-3 days and ultimately failed without apparent reason. I spoke to multiple daraz agents and all they did was provide me with daraz links that lead me nowhere. I requested withdrawal 6 times and it failed. I wasn't given any satisfactory resolution to this matter and Im left clueless.

Well daraz disclosed by personal details to seller by which seller did fraud with me by fooling me and bypassing claim days but even than i complained daraz with all proofs and asked them to let me explain my problem with someone having authority as i dont occur with any pakistani in future but they never responded me even sent them all proofas well but they dont care about others loss after that i gave those sellers review of fraud with pics but daraz even deleted my reviews

Old Order #[protected] delivery due 26 Jan Rs 5, 798
--Order cancelled by Daraz for reasons unknown ?

New Order placed #[protected] delivery due 13 Feb Rs 5, 999
--Price increased for me for by Rs 200 for no fault of my own
--Delivery again past due date

Waiting for delivery of item since 17 Jan 2020

Syed Feisal Ali
feisal.[protected]@outlook.com
+[protected]

Hello Team,

I wanted to try this wbm laundry detergent because it is formulated to be gentle but still remove stains and odor. My baby has reflux so the amount of bips and burpys I wash is insane. The other detergents I have tried that are made to be gentle for babies don't get the smell and stains out of his clothes from the reflux. I am so impressed with this detergent. It took out the stains and left everything smelling so good! I'm so glad I found this detergent and feel good about using it for my baby since is it made with safe ingredients.

Sir ma na daraz pa 31 December ko shake shake sa 10000 ka voucher jeeta thaa ma na order kiaa order confirm ho gayaa sms aagayaa email aagai order confirm honay ki baaaad ma aaj subhaa 12 bajay order cancelled ker dia meraa order num ya haa [protected] Sir meraa order cancelled kyun kia haa ya kia froud ha cheating haa ma na shake shake ma 10000rs ka  voucher win kia thaa ma na order kia order confirm hwaa massagi aaia email aai order confirm honay kii or order cancelled kernay ka baad mujhay voucher bhee wapis nahi diaa haa ma na chat ma complain ki wo pahalay kahtay hain k order out of stock ki wajhaa sa cancelled hwaa haa then baad ma aus na kahaa system ki ghalti ki waghaa sa cancelled hwa haa kia ya mazak haa froud haa cheating haa 

Mujhay aaj hii jawab dou or proper reaon bataoo ka order cancelled kyun hwaa haa or mujhay new voucher issue keroo 10000rs jaa wernaa maa court maa daraz ka khilaaf case keroon gaa i have all proof ka daraz cheating ker rahai haa mr court ma case keroon gaa or 10000 bhee loon gaa and case fee bhee loon gaa and compensation bhee jo app logoo na mujhay tortured kia haa aus kii and inter net facebook / youtube pa bhee sub daloon gaa and prime minister compkain portal pa bhee sub daloon gaa ma ya froud and cheating berdasht nahi keroon gaa check blow email and attached screenshot and reply ma asap meraa voucher 3rd ko expire honaa thaa ais lia mujhay fooran jawab dou

Regards 

Khurram

Hi! Few weeks ago I bought this oil dispenser bottle and paid full amount of total 1500 and from daraz app the seller name is destina and when I unpacked it the bottle was broken. Now they are not taking it back and keep on delaying everything and blaming it on me aswell! They say there is no return policy although daraz does have 7 days return policy and I contacted them within a day and I showed the picture as well. Please do something about it. Thank you!

I ordered minecraft for windows 10 microsoft key from astro world . I received my order after 5 days. I paid exactly rs.1070. As mentioned on parcel. But now whenever i tried to redeem the key i got it says with an error, The code has already been redeemed, meaning the key they have sent me has already been used . In other words the key is useless because i cannot activate and download the game. I have contacted Astroworldpk@gmail.com but he is not responding. Kindly take action against him. He wasted my money . Either he give me my money or give me real genuine key not the fake one he had already sent..

hi iram here i had order samsungA70 when 11/11 sale was launch from bank alfalah credit card well it was mentiond zero markup zero p. f bht when i finally received my order i can see i have charged markup which is 18.57% although m regular customer of daraz but after this product i m really dissoppoint and now well never order anything from daraz to much pethatic service the discount which i was happy to avail in returns i hv to pay in installement which is completely unfair

im very disappointed recently i buy protein powder famous brand muslcetech nitro tech product whose seller was one Nauman traders and second one Esmile shop they both selling fake products because i used that then after research and see spoon size im shocked its so different in this product which i boight its so small spoon like baby milk powder scoop size whence original one one big spoon thats the main differnece which i realize that i bought fake product and mainly bar code not match so bottom line is take action this fake seller because people daraz not this seller its ur reputation matter
thanks.

I have recordings of the Resolution Specialists calling me back and telling me i have to pay 6000 to 7000 extra on the installment plan without intimation..
I have recordings for both Parties Daraz and Silk Bank saying the same that it wasn't on their website so daraz is calling the customers themselves personally..
This is fraud and needs to be condemned.. The license should be suspended for Fake advertisements..
No such intimiation was made aware to customers while placing the order for 11.11.
This is a scam!
Contact me for Recordings..

what if my required things are not being devlivered and being replaced by some one else product...even daraz people committ misinformation also that right product has been delivered...if you see my order history i had required TRD S Anti Skid Pad but instead of that i was delivered Mobile Car Holder Navigation - Black... i have lots of products ordered so i cannot check every product that is being given so the daraz people committ dishonesty of delivering wrong product and later on we discover that my required product was not delivered ... the strange thing is that you are showing on your website that TRD Anti Skid Pad has been delivered when it has not been ...even there are no promotions for old customers like me who have shopped for several thousands in just few days

I have ordered nokia 7.2 from daraz on 11-11-2019. Placed 2 orders of same phone with same seller. One is processed n delivered by seller, 1 is not processed.. seller is not even responding to my queries. Might be thinking that i might return the order due to colour of phone. I ordered black colour and seller dont have it rite now. Please ask seller to process my order since i dnt have any colour issues. I want cell phone only in any colour..

She was ill mannered, rude and did not know how to talk..
She kept me on hold for 15 to 20 minutes to no reply.. Then she hung up on me at the end..
Not everyone has a good day to start of with, and she should know this if she is in the customer service industry..
You can see her name in the attached screenshot. I hope there are any others like her..

On 11-11 grand sale, I gave order of two winter dresses from SanaAyyan of Rs 1899 and 2099 respectively and total amount of 4337 with shipping charges... next day I received a packet (just one packet ) with charges written 4337 on its back... I opened the packet and there was just one item and second one was totally missing... I was shocked... like seriously? It can be confirmed from delivery man as well that it was one small packet in which we can pack just one suit... I filed a complaint immediately .. wrote to their helpline but no positive response till now... it's hilarious

I have already payed shipping fee of 198 and now I'm being asked to pay 388 more
Why is that for products thats worth 1200 why do i have to pay shipping twice? And equaling to half of the price of the actual shipment?
Ali express doesn't even charge that much
These are products from local stores in pakistan surely it cant cost that much and even if it does why not mention the whole shipping price before hand?
Why cheat?
Im going to resort to social media if this isn't resolved.
Horrible way to treat customers.