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Daraz.pk Customer Care Service

1
Complaints322
Pending0
Resolved1
6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton
Karachi
Pakistan

Customer Support Phone Numbers

16 492(Bangladesh) 69 53
+92 21 111 132 729(Pakistan) 762 346
+977 980 129 2929(Nepal) 97 52
+95 997 014 0004(Myanmar) 13 19
+95 997 016 0006(Myanmar) 11 17
+94 117 575 600(Sri Lanka) 19 23
+49 15 792 373 184(WhatsApp / Pakistan) 336 97
+977 980 129 2930(Viber / Nepal) 32 29
Mon9:00 AM - 11:00 PM
Tue9:00 AM - 11:00 PM
Wed9:00 AM - 11:00 PM
Thu9:00 AM - 11:00 PM
Fri9:00 AM - 11:00 PM
Sat9:00 AM - 11:00 PM
Sun9:00 AM - 11:00 PM
Plus

Daraz.pk Complaints & Reviews

Daraz.pk / royal blue chiffon embroidered suit for women-3 piece - bs 29

Na
Nasir Khan123 on Mar 19, 2019

The suit which you send to us is not that one which is shown in the picture attached with the suit and nor according to the website picture. This is very chief quality and not that much worth. This is my second time that daraz.pk deceive me because of third class quality product which have...

Daraz.pk / return of product

Da
Danger Man on Mar 18, 2019

First of all I ordered a product from daraz and the seller was so irresponsible that he delivered the product without inspecting and checking. When I received the item it was broken, the wire was totally broken from the very top of the product and then I decided to return. I visited the...

Daraz.pk / misguided by daraz team (packaging material)

Zu
Zubairkasuri on Mar 9, 2019

Dear Daraz Team, I hope this mail finds you well. i make a seller account after this we called karachi landline number of daraz for account activation. where they guided me to purchase packaging material that meet your product packing requirement. material deliver successfully. Now main...

Daraz.pk / teddy bear large jumbo

Ko
Koseli Koseli on Mar 6, 2019

I order the Teddy Bear the black one, and I got the confirmation slip form the site. But at the day of delivery, I waited for more than 3 hours and it never came! I am extremely angry about the service. You could have sent me the excuse message, but I never got anything follow up on the...

Daraz.pk / seagate 1tb hard drive

Ma
Madiha Anwar on Mar 4, 2019

I ordered seagate hard drive from oasis karachi daraz.pk, my order was accepted and payment was done through debit card. Of 7188 rupees. After half hour I got message that order is cancelled due to wrong shipping address my order number was this 102109005987103. While my money has been...

Daraz.pk / irrelevant return received

As
Asad Ullah Chohan on Mar 2, 2019

Dear Daraz Team. I have been working one year plus on daraz but did not receive any irrelevant return but now I have received irrelevant product. We dispatch faiza beauty cream but received cheery polish box that's also empty then we contact with the customer he says my friend make daraz...

Daraz.pk / zainab chottani velvet suit order no:101913735055228

Ar
Arsum Ali on Feb 26, 2019

A couple of days ago I ordered a suit from your app daraz.pk from facebook it was a zainab chottani velvet suit which had the order no: 101913735055228 modern collection but when it arrived it was a different suit and not what we ordered it was a low quality nylon suit and when we...

Daraz.pk / oppo find x lamborghini edition screen protector tpu jelly material

Ma
M.akram.A on Feb 25, 2019

purchase summary=101930619199098 Shop S K Uand seller S K U oppo find x jelly .. I order this screen protector but it is not attaching to my phone because its glue is not working as i attached pic of this product and they mention about this produtct b carefull when attach it to phone thats why...

Daraz.pk / the product received is not what was advertised on the website

Ar
Arham Sarwar on Feb 23, 2019

I ordered Suave Conditioner from https://www.daraz.pk/-i101095185-s1246541844.html?spm=a2a0e.order_list.detail_image..34dc7d68Scr5GP&urlFlag=true&mp=1 but instead I have received Suave Shampoo, which is completely useless for me. This is not my fault that daraz has messed up my order...

Daraz.pk / I didn't receive my refund payment back

Ja
Jazz naeem on Feb 21, 2019

I ordered on daraz some beauty products. I did two different orders and paid them with credit card. But one order never came and then I got email that it will be refunded but never receive my refund back. For the second order I returned it because it was not what it claims then I got mail...

Daraz.pk / phone cover

Al
alina khurram on Feb 20, 2019

I ordered 2 shock proof cover for iphone 7 plus and samsung galaxy s8 but I received the order wrong. You guys delivered me a normal transparent cover with a screen protector thou I didnot even order that I want you to look into this matter immediately and send me the correct order that I...

Daraz.pk / be active wrap knee belt

Fo
Formatting Change on Feb 12, 2019

I ordered the Be active knee belt. I got it after 10 days. But when i got the order it was a poor quality material very much poor than i have seen on internet. The belt has no marks of right or left. I cannot put the sticker off. It was a real disappointment. My order no wa...

Daraz.pk / business backpack

Us
Usman8820 on Feb 11, 2019

I ordered a backpack few days ago from daraz.pk website. My order number is #101767634402124. It was a backpack of company named "Mark design" Plus it was an anti- theft backpack black color with usb charging slot available. I received the order today and what I found was it was not the...

Daraz.pk / professional hair straightener

Ih
IHtisham SAfi on Feb 9, 2019

You people selling bad things to people. I am very sad from you people. I buy professional hair straightener {Friday, 8 February, 2019}. When I put switch in switch board it burn fire and than there is no electricity. You people send me a bad hair straightener. I am very sad from you...

Daraz.pk / g pad 8.0" - 1gb ram - 8gb rom - 5mp camera - white

Na
Nasir Aziz Awan on Jan 30, 2019

I have paid the amount through card. It was promised that package will be delivered in 5 working days, but its been more than 9 days. No packet reached. I have send no of complaints through live chat, email and phone call ... every body says we are looking into it .. but still no progre...

Daraz.pk / cash delivery

Za
Zain Akhtar on Jan 22, 2019

I order Multiple Products for my self and couple days later, The delivery Man came and Delivered us the Product and then he asked for money and Then I said Let me check inside first sir. He said: No Give the payment first please. I said: What if something's bad in it let me see the...

Daraz.pk / bb amna 24k gold rose serum

Ma
Maria shakeel on Jan 21, 2019

Dear Daraz, We received today our consignment through courier against our order number 101443549109611 . The quantity of Serums were 02 which we ordered but once we opened the packet it was only one. We already paid to courier for two Serums. We instantly complained on your customer...

Daraz.pk / m6 mobile phone

Um
Umarkashmiri on Jan 21, 2019

Order number#101469595984841... Ordered the m6 mobile for rs.15, 750+145=15785... But when we opened the parcal there is stone inside instead of mobile phone... Plz investigate of this this... We want refund... We don't ecpect this... We are waiting for the quick response of daraz... Thi...

Daraz.pk / i7s bluetooth airbuds (white)

Al
Ali Rajput on Jan 18, 2019

order number 101347570318 Dear Daraz.pk i placed my order of airbuds few days before the first mistake is that i ordered black color but they send me white after that the oneside airbud is damaged when i check it kindly i pay the exact amount which you take but your product i...

Daraz.pk / about a side plastic rack

Fa
Faiza tariq on Jan 16, 2019

I ordered a shoe rack and a side plastic rack..when i recieved my order and opened my parcle the side rack was broken packed in a plastic pack..i did not got the proper parcle which i hve seen on the site and which i ordered and i want you to replace my order or return my money back and...