SUBMIT A COMPLAINT Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.
6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton

Customer Support Phone Numbers

16 492(Bangladesh) 70 54
+92 21 111 132 729(Pakistan) 782 356
+977 980 129 2929(Nepal) 97 53
+95 997 014 0004(Myanmar) 13 21
+95 997 016 0006(Myanmar) 11 18
+94 117 575 600(Sri Lanka) 21 24
+49 15 792 373 184(WhatsApp / Pakistan) 340 104
+977 980 129 2930(Viber / Nepal) 34 32
Mon9:00 AM - 11:00 PM
Tue9:00 AM - 11:00 PM
Wed9:00 AM - 11:00 PM
Thu9:00 AM - 11:00 PM
Fri9:00 AM - 11:00 PM
Sat9:00 AM - 11:00 PM
Sun9:00 AM - 11:00 PM
Plus Complaints & Reviews / service

Oct 10, 2019

Daraz.pkSir, i book my order through dararz vide order no. [protected] on 4 sep 19 and daraz Conway to me that my order is shipped on 6 sep 19 vide shipping no. ALJCF9248000112YQ. Sir this shipment is not received to me till date. Sir way the shipment is to late. Sir send my ordered shipment earliest a... / home delivery.. village main delivery ni a rhi

Sep 26, 2019

Daraz.pkI belong to village.. City gakkhr hamry sy 30 to 40mins distance main hy... Main daraz sy order krti hu bcz mery gar cheezn a jye bcz city tk jana easily ni hota.. Lkn daraz k order city main ata hy... Why? Agr TCS service available ni hy to ap Po-box sy bej den mujy mera order gar chie... /

Sep 23, 2019

I have ordered an emoji cusion they told that it will reach within 4-6 days and today is the fourth day when will i get it daraz is an useless company no responds from anyone i will put on media pls reply to I did COD 😡😠😡😠😡🤬 Plus yesterday i had ordered a psp and a kids inflatable sofa when... / gemstone

Sep 20, 2019

salam, just daraz ki behtri kay lye ek advise deg rha hon. ajj kal gemstone testing laboratries buhat common ho gai hein, app apni website per mojid kisi bhi ek aqeeq ka pakistan ki kisi bhi athentic laboratory say lab test kervalein, app ki website per mojod taqreebun aqeeq china kay hein... / nintendo switch

Sep 16, 2019

I ordered Nintendo switch on daraz and paid by my credit card the next day I received a call from the seller ( Aj gamer ) that he already sold this product and cancel the order the next day he called again he tell me to buy direct from him and continues calling and whatsapp on my no when i... / delivery issue

Sep 13, 2019

Sir its my second time delivery boy dose not contacted me for parcel delivery and mark my parcel as failed delivered.. whereas my complete address is mentioned and he delivered parcel many time before ... some time it happen that due my office timing I wont be able to answer the call and... / order# [protected]

Sep 13, 2019

I didn't received my order till now which was about to delivered till 7th of September. The shipment was handed over to the courier company. When I tracked it was 'Out For Delivery' but inthe evening the status was 'Refused due to order cancellation' then 'Pending in Faisalabad' and after that... / about of order#[protected]

Aug 31, 2019

Daraz.pkAslam u alekum dear sir, main ek order kiya derma cosmetic kit thi wo eid se pehle kiya to kisi issue ki waja se inho ne order cencel kardiya tha, 19 august 2019 ko, or bad mai status show hone laga kr pese refund ho gaye, , , sir mere pass bank ka koi msg nahi aaya maine bank baat ki unho... / dogs collar

Aug 29, 2019

Daraz.pkI received an item which is totally different from the item which is shown in the photo in your web site. It seems to be you are cheeting customers. Please see the attached photo as Photo 1)Screen shot about the order Photo 2)Item showed in your web Photo 3)Item received ( Which i...

Daraz / courier service

Aug 29, 2019

I ordered an item from daraz & clearly stated that, better if courier service can inform me beforehand, when coming for delivery. So, the item was handed over to pronto lanka & to their branch at seeduwa (who obvioudly had the worst customer care I have ever experienced), who did... / blue ex courier

Aug 28, 2019

sir i m a regular customer of drazz and places orders. i received order well in time but your new courier partner blue ex is in habbit not to deliver parcels on address. thay call one time and say we are coming ro you. but no rider is to arrived and same parcel return with status a... / Wrong blender sent

Aug 28, 2019

Daraz.pkI have placed this order (Order [protected] (blender))with Abdulas store (Lahore) to buy magic bullet blender. They sent me a cheap different product and collected the price on delivery. Now they are not responding to my messages. I'm attaching the picture of the order and the different... / product % service both

Aug 27, 2019

Daraz.pkSalam sir mainy 2 keychain mangwai thien (seller name = h. S traders) say tw inho nay mjhy 1 keychain deliver ki h or website pay status update kr diya kay dono deliver hogai hain. Ab main inko mxg kr rha hun tw yay respond nhi kr rhy hain. Mainy payment bhi card say kr di thi advance par... / scam

Aug 25, 2019

Hi Sir, Actually on August 24, 2019 I received package order #[protected] from TCS but when I opened the package there was not our items in that package (Boya BY-M1DM Dual Lavalier Universal Omni-Directional Microphone - Black). The blank package was handed over to us, so please let me... / 2 products mortein spray and led rechargeable light

Aug 25, 2019

Daraz.pkHello Daraz I bought these 2 products from your store first one mortein spray that product was useless means no fragrance no smell just feel like a gas and dealer said me that it's 600ml and he send me 550ml and that product was fake and 2nd one was led rechargeable light I choose 30w and... / return service

Aug 22, 2019

I am complaining regardeding the disorganised system of returning a product I SPECIFICALLY am addressing the board of owners DO NOT put this on your innocent workers. Firstly, when I submitted the return form I was TOLD that I would be given the opportunity to CHOOSE the date for pick up... / for payment issue.

Aug 20, 2019

Daraz.pkHi team! I'm a seller on your store. My store name is Sooperstorepk. I'm very tired. But payment is not give my account. I come on your office and each time they give me a date. Last time they says to me 20th August 2019. And you team not reply to my whatsapp messages. I give the screenshot. But... / Cat House

Aug 19, 2019

Daraz.pkI am a regular user of daraz app. I ordered a cat house this week and I recieved my parcel today, but I'm extremely disappointed as the product is not the same as shown there. I have also messaged the company and commented there but no one is listening, its been hours still no response. I... / Delivery Man charged Extra Money .

Aug 18, 2019

Daraz.pkI placed Order One Handsfree on on 11 August and also give the 35pkr Shiping charges But 18 August order Dispatch me on my Addrease and Delivery man Says Give me Extra 50PKR i asked why i give u extra 50PKR so delivery Man says this is delivery charges . I am Very confused i also... / dunhill desire perfume

Aug 13, 2019

Daraz.pkI want to complaint against a perfume i ordered to gift to my father It was worth rupees 350 and was totally diluted and completely fake It has no fragrance and is total water I'm so embarrassed to gift it to my father Please take action on it I'm writing my order no and please take... / order cancellation

Aug 08, 2019

Dear Sir i place order on 07 july 2019 (order number [protected]) and 2nd order placed on 04 August 2019 (order no [protected]). In both order your rider complete lying, he never visit my home, please see my record i received several item from daraz at same address which your rider... / derma shine toner

Aug 08, 2019

Daraz.pkI have ordered derma shine toner from cosmic arena and they have send me expired product...original date of manufacturing and expiry ko chupa k fake dates dal di hai...mai nai derma shine k original site sai b yahi product mangae hai...r dono k color mai zameem asman ka difference... / bad behavior with customers

Aug 07, 2019

Hello My name is Ahmer and I am from Gujrat City.I am writing this to you because I am very disappointed with your staff.I went to Daraz Hub Gujrat to return a parcel, But one of your staff misbehaved with me and started abusing.His Name is Hamza Ashraf.Is this the way you people... / hi, I have ordered a product but its still pending at your end.

Aug 07, 2019

Daraz.pkThe order # is Dex-pk-[protected] Search it out . Placed this last week but still pending. Can i have a call/message? This is taking like forever previously i have been ordering it but still havent got any issue . But this order is taking so long. I am complainint it here to get thi... / didn't receive my return amount in bank account number.. through iban

Aug 07, 2019

Daraz.pkI have return a product.. Daraz send the amount of return product through daraz wallet of my account.. Now on 7/8/19, I request for transfer money from my wallet through bank (Iban).. The process is done successfully.. But daraz didn't provide any specific confirmation mail or message that... / I am complaining about watch

Aug 05, 2019

Daraz.pkToday i received a parsal as a Watch from the above given address. But i totally a against parsal what was i ordered. Two days ago i ordered the Black leather wrist watch and then when i received that order that was totally against of my given order. Why are you playing with innocent... / sony earphones

Jul 31, 2019

Daraz.pkDear Team, i had ordered Sony earphone in your flash sale. it was clearly mentioned that these are " SONY" headphones in red & black colour. when i received my parcel these were not SONY headphones, SQNY is written on the earphones. This is a clear case of false promise and cheating to the... / dumbells

Jul 29, 2019

The product was as promised but the delivery guy charged an extra 100 and afterwards didn't answer any calls My grand total was 2294 but I was charged 2400 Delivery guy's contact no : +[protected] My order no :[protected] I hope you take immediate actions in this case according to your... / messi jersey of barcelona

Jul 25, 2019

Daraz.pkHello. I am am extremely disappointed to have to bring this to your attention but I recently ordered a Barcelona jersey of Messi and instead I received one with Coutinho's name on it. It was under the tracking no: DEX-PK-[protected]. Now I do not want to go to the trouble of having to... / wrong/fake item delivery / return procedure

Jul 25, 2019

Wrong/Fake Item Delivered From Shopikbuzz pk(karachi), My Order# [protected], tracking# DEX-PK-[protected] but into my packing Order# is [protected] with wrong/Fake Item. who is responsible for this blender? return will expected in a week from Daraz. Why customer bare this fake item delivery... / missing items in order

Jul 19, 2019

Dear sir,   I have ordered 12 items but 6 were delivered and 6 were missing although daraz charged full amount, upon knowing the flaw i contacted daraz but it was late 2 days late feom ur 7 days policy, can u help us out as i had given 5k extra via COD.  Item received on 2nd july Complaint... / pack of 2 - wireless rotating v380 wifi ip cameras

Jul 18, 2019

Daraz.pkIt is regretfully stated that the order delivered to me did not meet the expectations.I ordered a pack of 2 rotatable cameras.The cameras are mounted on the wall with the help of screws in the mount attached to the wall. These screws were missing with both the cameras when checked.It i... / black striper sneakers

Jul 18, 2019

Daraz.pkmny jo shoes order kiyay thy uski jga koi aur shoes deliver kiyay gai mjy phly b bht dfa order kia mai daraz say hmesha koi na koi order mai nuqsan zrur hota mjy kbi size bra bhyj dete hain tou kbi jo chz order ki mai uski jga koi aur chz bhyj dete hain plz apny customers ko pgl na bnay... / wonder essence... makeup brushes

Jul 09, 2019

Daraz.pkWonder assence ki jaga livon hair oil nikla parcel sy Or brushes waly parcel sy damedg...or alag alag color k brushe nikly Ma parcel return kir chuki hon but refund nai howi... oder no..[protected]...or 2nd oder no...[protected]. 20 sy complai kir rai hon but ap log kabhi kuch or kubhi ny wallet bhi chek kia koi amount refund nai hoi / refund payment not received

Jul 09, 2019

Complaint Case Number [protected] I generated widrawal request of Rs 8745 to my bank account. My account at Daraz showing that amount has been transferred to my account but actually I did not receive it in my bank account so far. I have communicated to daraz Team vuia chats & emails several... / g world hong kong

Jul 03, 2019

Daraz.pkI placed my order on 4 may and they said I will receive it till 21 may to 27 may and today is 3rd July I didn't received my order till yet ...the order status is processing I didn't receive any sort of messages ...please send me my order...i have to move out of country at the end of thi... / delivering

Jun 27, 2019

Daraz.pkHey I have given two orders from app, , it says that someone tried to reach you but you didn't respond, , which is a lie, , no one contacted me or came at my address, , I believe you people to take action and deliver my orders soon, , otherwise i won't order again to waste my... / order #[protected]

Jun 25, 2019

I ordered the 3 items under the above order number. One item came within a day or two. This is the message I get for the other two!! "We would like to inform you that the item(s) listed below from your order #[protected] has been cancelled as delivery failed." IF YOU CANNOT SUPPLY SAY SO... / essential oil perfume men

Jun 21, 2019

Daraz.pkI have ordered this product and got in an empty bottle of the said perfume in daraz packing. Order no.[protected] Date 4 june 2019 Tracking no. KI768688887 Port code 964 Rs .795 Package ID. OP01302009600194 Recieved on 20 june 2019 I have got an empty packed parcel and it is my very... / I am complaining about your employee muzammil vendor frm gadget mart

Jun 20, 2019

Daraz.pkSir/Mam With due veneration I am feeling disgraceful to share my experience of purchasing product from Daraz.. I was thinking your site will be very secured for our society.. as well as especially for females. But it seems very awkward to share some Snaps with attachment you should check your...