Dan Murphy's
reviews and complaints

Just over a week ago, while at the Wonthaggi store, I thought that I had been short changed, only a small amount, but I couldn't be sure.
Yesterday I went into the store, made my purchase, paid in cash, and was short changed $5. I didn't say anything just made a mental note.
I returned to the store later that day, I made a small purchase, I was served at the register by a different employee, again short changed $5
I don't care about my $10 but I'm concerned that this is not an isolated incident. Maybe the registers didn't balance yesterday and it was two honest mistakes.
But if the registers did balance, then I suspect there is perhaps a security issue to investigate.

Absolutely appalling customer service. I should have read the reviews before I made a online order. As everyone seems to have the same problem. Failed delivery's and waiting up to weeks to receive an order. The Delivery driver "attempted" to deliver my order I was home all day within the time frame they said. They didn't deliver nor attempt too. Happy to take peoples money but then not fulfil orders. The Man who answers Dan Murphys is the same guy who answers for Endeavour Delivery. Very unprofessional and not helpful at all. Every excuse. I will not be shopping at Dan Murphys again and will stick to First Choice. Have requested to cancel my two orders and to have a full refund back ASAP as I am entitled to one. It's my money! If this doesn't get resolved within the close of business day. I will take this further to consumer affairs!

Hi,

I have previously contacted Alyanna at Dan Murphy's (I think that she is based in Sydney) - lodged a complaint and no action until I contacted her again on Thursday 1 April when she transferred me to the store manager at Jimboomba. John, the store manager listened to my complaint and promised to phone me back the same day around 12:00pm, the phone call didn't occur.

My complaint is simply as follows;

I placed an on-line order and paid for it for collect on Wednesday 31 March 2021.

My usual practice over the past number of years is to call into the store, identify my order and place it into a shopping trolley, then proceed to the counter to be cleared and checked out of the store.

This particular day a staff member by the name of "Luke" confronted me in an unfriendly manner and told me that I cannot load my order into a trolley and I must attend to the counter and they will load it and sight my ID. He was overpowering and spoke down to me, I argued what was the issue as it is my stock which I have already paid for and all the other staff members don't have an issue with me simply placing the stock into a trolley.

I admit that I lost my temper but the staff member persisted with an attitude of offence and intimidation towards me, my personal feeling is that he is not suitable to be in the retail industry as his overall approach is not at all warming to others.

He then threatened to bar my ability to order on-line then he told me to get out of the store.

I am attempting to have this matter resolved and if I am not able to place my stock into the trolley into the future, I will accept that.

I request an apology from the staff member.

I have purchased my liquor elsewhere from another retailer as I don't feel comfortable returning to the Dan Murphy's store at this point.

Regards,

Lee Tait

Spent over 3 days on what should have been a very simple online alcohol delivery order for the company's christmas party - kept receiving error messages from the online site repeatedly each time despite trying multiple different cards, clearly a problem at dan murphy's end. After 8 hours on the phone being given the run around and speaking to several different telephone staff, including one staff member who had the gall to claim there was an issue with all of our 6 different cards, including my partner's, and another who suggested we just go in store to pick up (if we had that ability, wouldn't we have done that?!), we were told that dan murphy's had blocked the account due to a "chargeback" in 2018 (that we weren't even aware of). After many more hours of being stuffed around, told that the "block" had been lifted and could try again in 15 minutes. Waited 15 minutes, tried again, did not work. Tried again the following morning with the staff member who had assured us that it would work and the "block" had been cleared, still did not work. No explanation for why or how to resolve it other than "it still needs to be looked into". So, still no resolution - after 3 days of dealing with the so called "customer care" team - it's pathetic. Go elsewhere. Don't deal with this fraudulent, unethical, lying store. Deliver the service you claim to offer to consumers. For your mental sanity and time, go elsewhere. Never experienced anything this bad. They've ruined our christmas and we sincerely, genuinely hope dan murphy's christmas is ruined too.

Paid a premium for a 2hour delivery window. Didnt arrive and didnt notify me that the delivery wasnt made (it was a gift to a family member).

I found out and complained. It was to be delivered that day. Again didnt arrive. Complained again and got a refund.

Even though knowing it was meant as a birthday present the company has not offered any compensation. I have now asked and am still waiting.

Until it is made right, I will not give the woolworths companys another cent.

I filled out a survey for Dan Murphys now I am getting at least 2 calls a day from health insurers I have so far blocked 11 numbers!

It appears marketing agents etc are calling also.

Did you sell on my information? Never ever will I be associated with this brand

If this does not stop I will be forced to report this to the ombudsman

Get my number off their listing

These are menace calls often dont speak and they dont leave messages

Consignment order 71174955*002. On being notified by the gift purchaser in the uk we then found an order had not been delivered. The staff person reordered deliver for yesterday. I sat for 12 hours with no deliver. I might add I've been home for two weeks. No deliveries have been attempted. I request resolution in that I can collect from an actual stores, my closest being Kippa-Ring, or, the money is refunded to my relatives account. I await your advices.

97216843 I ordered this as I gift for my brother in Australia and paid an additional $10 dollars for delivery on the 20th December it's a gift note. This still hasn't been delivered but the cost of the item has been charged to my account. I have sent 2 emails requesting a refund but I have had no response. I'm disgusted at this lack of customer service.

31/10/2019
order #[protected]
Waited for the delivery and was home. Received a text from the driver saying he was at our house (he wasn't or didn't know how to use a doorbell.) When I responded via text he did not text back nor did he answer the 10 times I tried to call.

Called the call centre and they were as good as useless, saying the online order could not be transferred for me to collect at a store, and that i had to go to the depot (miles away)the next day, or wait until the following week (which would be after our party)
I subsequently cancelled the order.

I chose to have my products delivered thinking it would be one less bit of running around, and NOTHING ABOUT IT HAS MADE MY LIFE EASIER. i should have done what i always do and drive 10 mins to the shop.

Hi I have been advised by Karen, staff member, to inform Dan Murphys of an incident on Tuesday 29th October 2019.
I was looking for a chilled white wine and went to the cabinet at the rear of the store and a staff member named Vicki was filling the cabinet. I looked on one side where she wasn't filling and waited for her to move so I could look on the other side, however she didn't move. She asked me how I was but for some ridiculous reason she kept filling and didn't stand aside. I waited for about 5 minutes standing at her side.

In the end I went to the checkout and informed Karen what happened. I was ropable and am told this staff member has a terrible habit regarding poor customer service.

I ordered a case of beer on Sunday. I got an email on Monday saying it is coming in Tuesday. Today is Tuesday and I have waited all day. This evening I get an email saying sorry there has been a delay and your order won't come today! Angry and frustrated. I have no other email communication about when it will come. And any email I get, gives me no option to change or cancel my order. I am so disappointed in the service and communication. Not good enough! I will not be using Dan Murphy or their services again. Ridiculous customer service. A DM is down the road from me. Too hard to send what I ordered from there via Uber. It has to come from somewhere else. Unbelievable! And to get a refund, it will take 3-4 days again! Crazy!