I registered with Damelin (Boksburg campus )on a part-time basis for Bcom business management...no communication whatsoever in terms of when the classes commences and other information including student number etc . And only when I enquire with I was told I needed to log in to the student portal something no one explained to me. The classes started way too late due not having a lectures as the previous lecture resigned which resulted in missing majority of classes and had to figure out how to study on your own. Then you have to write test to be able to qualify to write exams...the test dates were issued way too late and we were supposed to write in the evening only for Damelin to change the time slot a day before the test must be written stating that the test are going to be written during the day. After pleading with Zanele Pretty Ngwenya who Is the administrator that I WILL not be able to write the test during the day as it was short notice to request time off at work and I'm only liable for exam leave and not test leave ...my request fell on deaf ears and was told I automatically do not qualify to write exams as I missed the test. Therefore I paid my fees for absolutely NOTHING! The staff is so rude and no one is not even willing to listen...you register for Part-time and ended up being treated as a full time student due to no the incompetent of the Damelin staff. I regret ever registering with them.
Country of complaint: South Africa
Desired outcome: to redo the course as the error was not from my side as i have opted for part time studies so that i will have time to complete my tasks.
How was it resolved?