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3.1 298 Reviews

DAMAC Properties Complaints Summary

146 Resolved
150 Unresolved
Our verdict: Dealing with DAMAC Properties, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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DAMAC Properties reviews & complaints 298

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Newest DAMAC Properties reviews & complaints

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1:27 am EDT
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DAMAC Properties natural gas supply

My name is Ahmed Naiem and I am a Tenant in Damac Hills, Golf Vista A. Apart 401.
I rented the unit 2 months ago and till now I don't have gas supply. Al Fahidy gas company is requesting an authorization from Damac to fix the blocked gas pipes but there was no response. Now it's 2 months I don't have gas supply and I am in contact with Mr. Ali from the facility management in Golf vista B but he can't do anything which is not acceptable.

Appreciate your action
Ahmed
[protected]

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4:32 am EDT
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DAMAC Properties refund of aed 10000

I had deposited aed 10000 in the bank account of DAMAC in may 2018 on the advice of Mr Amr Saif one of your employee, he told me that if i buy property through DAMAC then this money will be adjusted in the final payment otherwise this money will be refunded back to me. He showed me Tower 108 and told that this has Rental contract pool available also however when i contacted DAMAC office in dubai they said this is not true.He advice me not to report this to the company and asked me to furnish a false story. He said if i complain about him his job will be in danger.Now he is not helping me. And i have been emailing DAMAC but there is no response. Your staff has cheated in order to earn some commission. This is very shameful.I have REceipt of 10000 AED issued by DAMAC.

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Anonymous NA
, AE
Apr 19, 2019 6:21 am EDT

Hi, did you receive a refund of your paid money? I am asking because I have applied for a refund too

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3:09 am EDT
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DAMAC Properties handover

I am waiting for handover of my property at Damac Hills. I have been waiting for months. The property is ready. I have complained time after time and explained my issues to Damac. I had a call from a lady called Suzanne on 3rd of July. Whilst she appeared sympathetic, she informed me she would make some enquiries and revert to me. I did not hear from her and instead my complaint on the portal has been closed without satisfactory resolution. How much effort is there for her to at least fulfill her promise of calling me back.
This company is a sham. I have paid the money and when they want to sell, they will promise the earth to you. When you want your goods, to them delays of months are insignificant. They want your money and that is all. Their customer services skills and non-existant and they have no sympathy or empathy for you. Handover is supposed to take place now, yet when phone calls are made, there is no person with knowledge or any information they will share with you. How difficult is it to tell someone when they will get the keys to a property. This is shere lack of incompatency on Damac's part.
Their heads sit in their ivory towers boasting about how great they are, perhaps they should take a look at how they treat people once entrapment takes place.
I want my house, I want to enable my family to have a home and we have been living a nomadic lifestyle. Someone help me. I would like Suzanne from Damac to ring me back and if she is so lazy like the rest of them, then someone with their high flying profile to have the courtesy to fulfill their promise, tell me what is going on. I am now complaining to the Municipality.
How dare Damac close down my complaint without dealing with the issue.

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10:56 am EDT

DAMAC Properties refund request.

Hi,

I was informed through the DAMAC website that there is a Launching for the REVA Residence in Dubai on Jan27, 2018.
They visited Hyderabad India and had a stall in Taj Banjara.

One guy who is actually the employee of the DAMAC Properties asked me to pay 10, 000 Dirhams to block a apartment which i liked, .. please note i only blocked it and never booked it. Next day somehow i decided not to go ahead and called them to cancel the same. Now the token advance to block the property is not being given to me since Jan saying the amount is with Dubai Regulatory Authority .

He never told me that this money is non refundable and i am being lied that the amount is with Dubai Authorities.

I do not want to buy the property now and hence looking for way to get my refund money back.

Thanks

Sarat.

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1:55 am EDT

DAMAC Properties service and follow up and negligent of client

Thanks Aseel!
Worth to mention the following fact not to re- discuss and have have negative energy.
1- The service charge was discussed through you that I I have to pay and end it up that it was wrong from Damac side as the system was not checked prior on advance talking to the client.

2- I have over due which is completely wrong statement. This proven again by the prove of payments that I have sent every installment to the collection department. With no such record I am not sure why Damac is requesting the client to send the prove if they don't record it. Hence the client has to every time prove that he did pay.

3- Kindly send me the compline format as I am very disappointed with the service I received after the sales. Despite that I have 3 units from Damac. This my worth experience I have ever had.

4- During the sales and agreement sherif said on the handover Damac will take care.
Also this wrong statement and promise which is not far. Anyway will do it yet the attraction prior to sales promise the moon. Yet the fact and experience is completely different.

Best Regards,
Sami
+[protected]

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2:33 am EDT
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DAMAC Properties project delay

I bought a property at Damac more than 4 years ago. The Damc team has been very unprofessional since the beginning of the projects, the project kept getting delayed without any notice or explanation to the investors/owners. Till now while the land departments website confirms that project has been 100% completed there is no confirmation from Damac regarding the handover of the property. I regret having investing with Damac and would urge Damac team to improve their customer relationship / communication with customers and complete projects on time

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Robbed by Damac
Gauteng, ZA
Feb 04, 2022 4:26 pm EST

They are thieves, they have very poor ethics and thrive in stealing.

Watch them go down... I am waiting for them to come to showcase in my country.

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Waseem Nawaz
, US
Jan 01, 2020 3:32 am EST

It's been a very disappointing experience to invest and trust in Damac. Their team lie's profusely and have no ethics what so ever. My apartment in Damac Hills projects is already delayed by more than 4 years. Delivery as per SPA was June 2015 and i still have not received the hand over. DLD site and even Damac portal shows the completion date of the project as September 30th 2019 with an assurance that the project handover will be done in 45 days from the date. The maximum time they ask is 90 days from the 30th September but now on inquiring from my side they have conveniently replied to wait for another quarter.
There is no one in their office to reply in a constructive, responsible manner and give some honest feedback. This is an un ethical business company.

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s. taher
, US
Oct 04, 2019 6:50 am EDT

DAMAC is one of the cheater, their agents and even agreement never fulfills their commitment. Firstly, they delayed the project without any justification, as the building actually was ready and DLD website was showing 100%. Secondly, their customer service is extremely worst.
I believe Dubai government and DLD must need to think and make regulations for such developers as they are the one who are responsible of declining the international investor's trust.

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londoner_2018
, GB
Aug 27, 2018 6:09 am EDT
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I travelled from London as had signed paperwork stating completion August 2018 and final handover November 2018. They now tell me it will be 2020 and tried via email to change the agreement to tag payments to when they finish, a very unprofessional way to relieve themselves of the penalties. They market themselves as a professional leading builder but the truth is much worst - I have dodgy builders in UK who are much more reliable and not charging Millions of AED knowing we are half way round the world and hence cannot touch them.

His Highness the Sheik tried to rid poor conduct but these firms are still creating a bad impression of Dubai!

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7:41 pm EST

DAMAC Properties deposit money

I attended a DAMAC presentation in the UK and after going through, I had asked the sales director that I can only purchase if they can provide the 720 day payment plan., , he said he would try and that he would not take NO for a answer from his bosses, in fact he seemed so confident that he would be able to do the deal, I asked him again, in the presence of my family and his staff, again he seemed and acted very confident, so I paid 5000AED by credit card. After we left the presentation within minutes, I decided to send the sales director a email confirming the points we had talked about and the fact that the purchase can only proceed subject to the payment plan being approved. He phoned back and started to say that he had not spoke of such thing etc. I was extremely worried as I had paid 5000AED and this was within 15minutes of the transaction. I sent several emails and he is now refusing to refund the deposit.

At the time of taking the deposit he did not mention that the deposit was non refundable, otherwise I would not have given the money.

I feel that this person has deliberately mislead me and it's very upsetting that he may be spoiling the good name of DAMAC.

My family is extremely upset as 5000AED is money earned from hard work and sweat.

We are honest straightforward people, thinking that we were dealing with a honest company.

I am worried as what to do now.

Regards

Unnat Patel
[protected]

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Kunal Rishiraj
, US
Apr 05, 2018 12:57 pm EDT

Hi,
I can help you with your complain. Kindly write to kunal.rishiraj@damacgroup.com

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8:10 am EST
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DAMAC Properties request a refund

Hi,

I was informed through the DAMAC website that there is a Launching for the REVA Residence in Dubai on Jan27, 2018.3-4 marketing guys start calling me.

One guy who is actually the employee of the DAMAC Properties with the name of AMRIT JARIA Sales Manager start pushing me to transfer the money from my credit card.

He never told me that this money is non refundable.

He used the name of other guy. Due to my own circumstances, I do not want to buy the property.

Please refund my money.

Thanks

Muhammad Farid
+[protected]

Please see below the copy of the Receipt

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12:32 pm EST

DAMAC Properties uppercrest apartments

AC not working, exhaust in the toilet not working, leak in the toilet sink, I just moved in 2 days ago.. Uppercrest room 1608.. Plus maintenance people in the building are useless, dont know anything they always say damac damac, they told me to call damac customer service number but when I called they said they dont deal directly with tenants and let building management call them. What is that? for a new property I expected more, very dissapointed.

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3:50 am EDT
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DAMAC Properties update of contact details

On 9th of October I submitted a request to update the contact details of the company in order to get the latest service maintenance statement for the apartment that our company has in Madison Astor (AST/1/113) building developed by Damac property. They replied that in order to update the information, they needed the contact detail update form to be signed by authorized signatory and along with his passport copy to be sent to them. Everything was done, then on 16th of October they asked for the company documents to be provided (including recent incumbency certificate which cost us USD 500 to request). Everything was done and sent. Now they came back with new requirement to ask shareholders to send the request from their personal e-mails. Moreover, they don't even have any registered e-mail of any shareholder. So anyone can send that e-mail and confirm the authenticity of the information. Moreover, 1 week before I submitted the request of change of contact details I received a call from Damac properties and they asked me to settle the due payment, which means that they had my contact details. So I want to settle the bill but I can't get the statement for payment. Non-sense. And because of that I have payment overdue.
The e-mail that was registered before is not valid for 2 years. The person has resigned.

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1:43 am EDT

DAMAC Properties unethical behaviour

We went to rent a townhouse at akoya project at damac hills[right name would be damac hell]
from the 1st impression your talking to totally non-professional and non-presentable persons;
ignoring custumers;they are avoiding being engaged with any one;each sending you to another as busy while they are not;waiting outside the office[smoking;eating;joking;...]after hours;just signed checks.
Regarding front yard;left unprocessed just sandy;you have to manage it ?on your own;ok;but no water supply, no electrical extension;you have to do it on your own ;needs to contact damac contractor and it will take long time[we kept coming and going with no single on to tell you who will manage and when;how much it coasts;give us time to ask for you;2 days;further 2 days;no reply;you can not finish this by your own;only should be through your contractor[non-exsisting]all these discussions were not simple as such but through stupid conversations with unrespectable people with no available manager at all;but just stupid impolite at all;lastly we decided to rent an apartment instead;another bad story begins;sctratched walls;dirty washrooms;poorly working ac;no available connections for dish washer;i can not describe how bad is the behavour of liason office, maintenance, finance office
in brief;no single respectable/resposible one in your company[damac hell]
dr ahmed hegazy
promenade a 4 apartment 702
27/august/2017
neurology consultant at neurosp[inal hospital jumerah beach
i need any single respectable/responsible one to talk to him

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11:50 am EDT

DAMAC Properties management, quality, service

Dear Management,

I am living in Damac building, Lincoln Park Tower North, since 6 months only and already decided to move before the contract ends.
I have lost my bag with the access cards from the building, pool and apartment (1). I still have one card from the apartment but I can not enter the building as per the new rules that you issued ! I am staying in front of the building, security guy looking at me and waving the access card and me I am just praying that a neighbor will come to open the door for me.
Going to the management office of the buildings, found out that for each access card you are charging 250 Dirhams. This is unbelievable and unacceptable.
The AC is breaking down every 2 weeks for which I am using ONLY your ICE services that are extremely expensive.
Overall, everything is going wrong and expensive.
Luckily you are not charging for the air that I breath in your buildings, anyway even that one is full of dust.

Thank you for the experience of staying in Damac Buildings. At least from now I know which real estate developer to avoid.

Silvia Linte

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ihsan doury
, US
Nov 17, 2017 5:13 pm EST
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almost the same situation here . the security guys did not accept that my wife pays for a new card. they told her that her name is not mentioned on the contract. the contract in under my name and they have a file with all the documents of the people living in the apartment. my wife's passport copy was there but he wanted her name to be in the tenancy contract. DAMAC became cheap, hiring cheap people to control our lives on their own creating new stupid rules everyday. we have to send emails all the time to complaint about cleanliness, common area maintenance, and their new maintenance company is full of unqualified technicians .they are breaking things more than fixing for a high price of course. also planning to move from there as stupidity of these people became unbearable.

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3:51 pm EDT
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DAMAC Properties ac & exhausting of air in lago vista

Im staying in Lago Vista A tower, the flat always has smoky air regardless if Ac is working or not. I complained to management office and was informed that they are switching off exhausting at night so the air is not going out of the building but circulates in. After i raised a complaint ( i guess i wasnt only one) they said that they will keep on exhausting for 24 hrs in two days. However they started switch it off during a day. Now we are back to the beginning its completely switched off, unable ti breath at night and it even burns eyes, Sleeping with open balcony door. Trying to move out of this hell. NEVER move in to Lago Vista buildings...management uneducated, cant get proper information or any solution. Complete ignorance to the building issues.

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8:26 pm EST
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DAMAC Properties no response to fix the finding in my apartment after closing

Damac requested me to sign the handover agreement before inspecting my apartment. they promised to fix finding within no time. I trusted the handover team and went to the apartment and I was shocked with the quality of finishing as attached. I filed a request to fix the findings in September and until this moment no response from Damac stating the problem is fixed.

What is the proper way for filing a complain with the government?

Your help is highly appreciated

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Nouman Malik
, US
Apr 02, 2018 1:53 am EDT

Big time cheaters

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FightForYourRightsAlways
, AE
Sep 09, 2014 7:54 pm EDT
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Same happened to us. Horrible company! Cheating with everything!

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FightForYourRightsAlways
, AE
Sep 09, 2014 7:51 pm EDT
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The same happened to us! We were filling different papers for 6 months to fix our apartment that we bought from them and didn't want to sign a hangover because of poor handover apartment condition. All our complaints and letters didn't bring any result. We just wasted 6 months rent revenue.
Initially we bought a completely different apartment in a different area, with more bedrooms. Damac cancelled construction of the building, refused to give us our money back, forced us to switch to an apartment in Discovery Gardens, one of the cheapest area in Dubai. We managed to change the building to different area after so much effort, wasted time, stress, ruined health.
Now Damac making people pay different 'fake fines' for not paying service charges. We paid service charges and other charges in advance to get 10% discount for early payment. Damac didn't give us any discount for advance payment, plus we received a legal notice which stated that they will start selling our apartment due to non-payments of service charges! And Damac charged us for their "legal notice' letter. We met a few Luxury Facility Company managers, showed them all the copies of advance payments. Damac refused to remove "fake" charges for legal notice letter

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6:21 am EDT
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DAMAC Properties - sexual and mental abuse

John M.P. Senior Vice President Talent Acquisition at Damac Holding Dubai UAE is ### The Man Mentioned above toyed and crushed my best friend .Promised her, Used her, got her pregnant and told her to get lost once she gave him the news about her pregnancy. Threw money on her face to get an abortion.He didn't even offer to stand beside her for moral...

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2:39 pm EDT
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DAMAC Properties damac

Can anyone offer any assistants, I’m really at an end and could do with some help.
Damac are really awful company to deal with and all they are interested in screwing you for your money. I am so anger I even got in touch with RERA last week but not an even an acknowledgment reply back. Investing in this country has been my biggest regret, all my life saving have gone and I have fear of losing more than half if not all.
It seems no one give a dam when you try to complain even when you write to RERA an UAE government body. You really not protected in this country. It’s not like UK where people are willing to listen and help against rogue developers.
The law in UAE is a very grey and it’s doesn’t protect the innocent against developer such as Damac who only want to shaft you.
If there is anyone, anyone at all who can help please get in touch it would be much appreciated.

Regards

Rajesh

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Lima-12
Kuwait, KW
Jun 07, 2021 4:38 am EDT

Damac are really awful company to deal with and all they are interested in screwing you for your money. I am trying to reach out for an agent to understand what is going on but no one is there.. I am really tired

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DAMAC Properties total incompetence in retail

Damac Luxury is the worst company I have ever worked for.
I hope to alert whoever got a job proposal by them. Watch out!
Their personnel treatment is awful as they tried to play smart with who is writing: they asked me to cancel my Visa before get my last salary which is against the law. The marketing is incompetent and useless with no skills and knowledge of the basics. They have the fortune of having a luxury brands in retail and they are spoiling this brand keeping the prices + 30-35% than the actual pricelists and with 4 months delivery time because of their internal procedure. this company is a shame and a bunch of incompetent people.

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buttsb
, US
Oct 05, 2022 2:23 pm EDT

I put a deposit of 20,000AED in March 2022 on a villa in Dubai. After 4 weeks I found out Damac has sold the property to someone else. They were well aware they sold it to someone else from day one but pretended selling it to me and taking money from me. I visited in May 22 to request my money back which they agreed however till today October 22 I still have not received my money back. I chased every week with emails. completing forms and texting the agents so far nothing. they lied and lied that I am getting it next week, but it never happens.

Dubai is going to have a very bad name if they continue to let the Pakistani and Indian staff running the country- they are full of lies and corrupted.

Dubai says they have a very strict law- where is their law allowing Damac to be so corrupted and full of lies.

All I want my money back

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PolJen
, GB
Sep 22, 2011 2:29 pm EDT
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They have a very high staff turnover and Damac's construction record is even worse with many stalled projects awaiting completion throughout Middle East North Africa. We know of 30 people (including ourselves) awaiting completion of the Piazza Lusail project in Qatar launched by Damac in June 2006. They have had 40% of many peoples money upfront for the $300m project and have awarded the main contract to themselves. To date construction on the project has barely started and the whole project is shrouded in secrecy.

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DAMAC Properties - Unpaid settlements

After now waiting over 2 months since my settlement was agreed, and mya I add other people (ex employees) also have not received settlement. I have not had one single phone call or email now for weeks, every time you call anyone you are put through to answer machines and I cannot find any where to make the complaint. For a long time they spoken badly to...

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DAMAC Properties In-depth Review

Company Overview:

DAMAC Properties is a renowned real estate development company that has been operating for several years. With a rich history and background, the company has established itself as a leader in the industry. Their mission and vision statement reflect their commitment to delivering exceptional properties and creating a positive impact on the communities they serve.

Property Portfolio:

DAMAC Properties offers a diverse range of properties including residential, commercial, and retail spaces. Their portfolio includes properties of various sizes and configurations, catering to different needs and preferences. These properties are located both locally and internationally, providing customers with a wide range of options. The quality and design of DAMAC Properties' properties are top-notch, with attention to detail and innovative features. Additionally, they provide excellent amenities and facilities to enhance the overall living or working experience.

Pricing and Payment Options:

DAMAC Properties has a transparent pricing structure for their different property types. They offer flexible financing options to make property ownership more accessible to potential buyers. The company provides various payment plans and terms to suit different financial situations. It is important to consider additional costs and fees such as maintenance and service charges when purchasing a property from DAMAC Properties.

Customer Service and Support:

DAMAC Properties values customer satisfaction and provides multiple communication channels for customer support, including phone, email, and live chat. Their customer service team is known for their responsiveness and efficiency in addressing customer queries and concerns. They offer comprehensive assistance throughout the buying process, ensuring a smooth and hassle-free experience. After-sales support and maintenance services are also provided to ensure customer satisfaction. The company actively seeks customer feedback and continuously strives to improve their services based on customer satisfaction levels.

Reputation and Track Record:

DAMAC Properties has built a strong industry reputation and has received numerous awards for their exceptional projects. Their previous projects have been highly successful, showcasing their expertise and commitment to delivering high-quality properties. The company has established partnerships and collaborations with reputable organizations, further enhancing their credibility. Testimonials and reviews from previous customers reflect their satisfaction with DAMAC Properties' offerings.

Sustainability and Green Initiatives:

DAMAC Properties is dedicated to sustainable practices and incorporates energy-efficient features in their properties. They prioritize the creation of green spaces and eco-friendly designs, contributing to a healthier environment. The company has received certifications and recognition for their sustainability efforts, further highlighting their commitment to environmental responsibility.

Transparency and Legal Compliance:

DAMAC Properties maintains transparency in pricing and contracts, ensuring that customers have a clear understanding of the terms and conditions. They comply with local regulations and laws, providing customers with peace of mind. Legal documentation and permits are provided to ensure a legally sound transaction.

Market Presence and Competitiveness:

DAMAC Properties holds a significant market share and is a prominent player in the industry. They stand out from their competitors due to their unique selling points and competitive advantages. The company stays updated with market trends and conducts thorough analysis to ensure they remain competitive and meet the evolving needs of their customers.

Online Experience:

DAMAC Properties' website is user-friendly, allowing customers to easily navigate and access property information. They provide comprehensive details about their properties, including virtual tours or 3D models, giving potential buyers a realistic view of the properties. The website also offers online booking and payment options for added convenience. Additionally, DAMAC Properties has a mobile app available for users to access their services on the go.

Overall Recommendation:

In summary, DAMAC Properties is a reputable real estate development company with a strong track record and a wide range of high-quality properties. Their commitment to customer satisfaction, sustainability, and legal compliance sets them apart from their competitors. Potential customers can trust DAMAC Properties for their property needs, as the company consistently delivers exceptional offerings. Overall, DAMAC Properties' performance and offerings are commendable, making them a reliable choice in the real estate market.

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Contact DAMAC Properties customer service

Phone numbers

+971 43 019 920 +971 43 731 000 More phone numbers

Website

www.damacproperties.com

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