DAMAC Properties
reviews and complaints

Hi all. Me and my husband bought a apartment in Damac. My problem is :

I have not received my Oqood registration document from Damac after making the 4% fee payment and 25% payment of full amount. What are my options? I have the signed SPA from Damac and all payments are up to date with receipts/invoices to prove.

I am currently just considering my options. Am I able to withdraw from my contract if my unit has not been registered with Oqood?

After thousand times of emails and calling. No one in Damac response us with the right answer.

They just keep asking us to pay rest of amount of the apartment. But not giving us the Oqood copy to get the loan from bank.. because bank they asking the Oqood copies to release the home loan.. so we are stuck.

Please don’t buy a Damac Property.. we have a very bad experience with them.

Hi, I m excited by the properties of Damac, while I have seen better (bigger wardrobe, better service).

While the agent if Sales offuce in Damac hills - 1 was exteremely impolite with me. He did nit led my bills and account, did nit allocate my funds, wgich I paid from my own funds.

Moreover, he associated me with my former familiy, while I found another people to collaborate abd to support me.

I was xcited by the interior design abd findings in this.

While the first six months servuce was nit good, I hey lost my funds and my cheques, showed the full lack of education, skills, practice.

I tried to teach them, but unsuccessfulky.

I think the priblem is customer servuce and lack of upbringing : I was educated and upbringed in the family of Romanov predessors, and I receuved a good and exciting education in Russia (Moscow and St - Petersburg) and London, Britain.

The team on atoydamscproperties showed the lavk of tespect, list my customer email, my ID email, my ID, which I ll change to Investor.

The Manager Peter from Sales dept, Damac Hills - 1, did nit processed the deal, did not understand, who I, while I represented myself, the customer servuxe was nit good, he did nit show me Park View properties, the facilities on the Community was not good, all are paid, all are expensive.

Moreovwr, the Hotel On Tadisson Damac hills did not serve me good and at al. I think if you have no servuce, yoh dint need to do, what you cannot do. If you dislike client, you cannot show it directly. You have to be Polite, because I m a Customer.

Please, take measures, change the team and aware about it. Thank you!

This Agreement is made this 24 day of FEB 2020

BETWEEN

1. Developer:Damac Canal One Property

Development LLC

2. MR. EDRIS RASOULPOUR

unit : AYKCB/56/5623

mobile number :+[protected]

It has been three years since I applied for the contract and during these three years I have applied several times and emailed for contract

to the inquiry from the Land Department, you sold this unit to a woman in Saudi Arabia

we need our money Refund quickly

My husband Dr. Nimmane Babu, with sale & purchase agreement: LSB/11/B1110. Agreement made on 15th August 2007.

I am joint applicant, his wife Lalitha Nimmane

He was following, but in vain construction was stopped, with no progress, hence he sent several mails to follow up & when there was no response,

He was going through lot of ups & downs in profession, so that amount refunded would have helped him.

Finally, he contacted RERA & visited the court, but till date nothing has been taken forward.

Kindly, look into the matter & do the needful

Regards

Lalitha nimmane

Dear damac properties

I have been in damac hills since 4 years in Jasmine A building, it has a lot of problems regarding ace, maintenance, specially the technician they don’t know how to fix things

And the worst is the FMC supervisor

Sajad Amir he don’t now how to talk or treat people when you need help or supervision … This reflect full company staff.

Kindly send us his more helpful and well educated.

Hope you take into consideration this big issue on your own employees.

I bought 2 unit with damac in feb 2020 damac is now delayating the hand over for more than 20 months the grace of delay of 12 months is now over. I’m trying to solve the issu by offering to damac to pay the entire amount for my unit 33/08 in Carson Bella Vista tower. Damac is trying to put on my penality more and more for delay Ying the payment and removing from me the DLD promotion. I can’t talke to any senior in damac cause ahmed kamal is exécutif from damac is booking all my email and doesn’t let me deal with anybody. I’m not receiving any answer from the all questions I’m asking I’m only receiving email from ahmed kamal that is increasing everyday the amount of the penality. I have been paying a storage for 20 months for furnitures that had to go the my unit that is not ready yet. I stopped following the payment plan cause I was afraid after damac started to delay the hand over without informing me. Now I’m trying to find a solution to get out from this nightmare inversement but all my emails are blocking by an executive that’s name ahmed kamal. I’m asking damac to get back the DLD promotion and removing the penality and the entire amount of the unit will be transferred within 10 days. The executive is working for an agency that’s called century and he has his interest with them and they are trying to buy from the unit at a price under the market price (100k under market price) and he is trying to make it as difficult as he can. For a reminder damac own me since September 2021 (end of the grace période) till now the penality.

My name is farah Amraoui and my unit is the Carson unit 33/3308.

I just want to go out from this inversement and pay the entire amount asap based on the initial deal. It’s not fair to add on my penalty and removing from me the DLD promotion after letting me wait 20 months of delay.

The security man in lakeside tower A night shift is impolite and didn't recpect me with bad reaction

I’ve contacted your sales department to ask about leasing a property in amman jordan

They called me twice and I found out that they don’t have what I have in mind

Since then I’ve been receiving 3-4 calls daily from them

For advertisement

This is clear harassment and I would advise no one to contact them as they don’t respect one’s information

My phone number has been compromised

I wanted to publish the recorded calls that I’m receiving

Akoya Zinnia XK2509B

I have many issues with Damac, starting with the delay of 4 years for Damac Hills 2 and a compensation of just AED 600. Most recently I found out that they are not planning to honor the promotion they offered me during the time I made my purchase. My villa is supposed to be serviced and they have specified the services in details in the promotion. However, it seems that they have changed their minds and they do not want to honor this agreement (among others). They excuse I was given is that I had a delay in payment. I have asked for a proof and kept receiving the same reply.. copy & paste

I have made full payment to purchase an apartment in Damac Hills 6 weeks ago. I still have not received the keys to the apartment. Multiple follow ups and no clear response. Has been a very bad experience. Please let us know how we can escalate this. My money is being tied up there with me getting no returns. This is unethical.

Dear Sir/Madam,

I am extremely disappointed with damac's response to customer commitment or service.

I purchased an apartment in June 2021 ( GVDB501) and also leasing from jan 2021 in GVDA501.

GVDB501 was tenanted and I was told that tenant would vacate by feb 28th 2022 and then I would be given possession after snagging and handover by 1st April 2022

It was clearly discussed with sales, leasing, handover, finance, CRM team that i have to shift to my own apartment ( GVDB501) on 1st of April 2022, after snagging, inspection, concerned maintenance

Now it has been more than 2 weeks, that i have no firm commitment of inspection date from damac CRM team and they give me standard reply saying " under process and will inform soon"

I have family and our tenancy contract expires on 31st March 2022 and have to move to my own apartment after shifting furniture and household item by 1st april 2022.

I am tired of following up and if no firm commitment by today from damac CRM team would like to complain in consumer court and all digital channels on how damac team is treating their customers

I purchased a hotel unit from Damac in PTH (Paramount Tower & Hotels Residences). Now the unit is being ready for handover and all of a sudden I see a random unauthorized charge of AED 35,000. Damac whatsapp customer care is totally useless as they give you bogus textbook style answer and do not try to help. Damac is not a fair company, they do not try to help out the customer to understand their situation at all. I have always had much better experience while dealing with other developers in Dubai but dealing with DAMAC has really caused so much pain. Very unprofessional people, never answer the key pain points and on top just can add any [censored] expense to your invoice and threaten with penalties if you dont pay. What a mistake I made by trusting salesman. I hope if they are truly a genuine company then at least they will remove the unauthorized charges that they have added which were never part of the original contract.

I have sleepless night and days , someone from your end send my villa at Akoya brokers as it’s the same to my family members as they complain the same . We never posted our villa for sale or rent . We are having people calling us for rent or sale from broker and agent . Why you have rights to sell our numbers to others people to bother us ? We never make investment back as promised and then now we are bothered from your end . I really suggest all investors not to invest in this company . I can be great help for you as there are many things I can’t post much here .

I own a villa in Damac hills 2 earlier called Akoya.

I have been charged with a violation which is invalid.

I have raised this issue for more than 7 months and everytime when I follow up i get a response it is pending managements approval.

I dont understand why it is taking so long to look into the details and remove the violation when in the first place it should not have been posted on my villa.

On the other hand during handover of the villa I was charged advance service fees and now Damac is adjusting that amount against violation and asking me to pay service fees which is not legal and totally inappropriate.

When I tell the service charges team in loams why it is done like this they say speak to the property manager and the cycle goes on. On top of that the team calling for following up on service charges are very rude and have no customer service ethics, especially a lady named Anna. Inspite of giving poor reviews no one is taking any actions and also the violation issue is kept pending.

Looks like the only solution here for me is to get legal and prove my point and sort the issue.

We have paid 100% for apartment 2703 and waiting for handing over from damac and begging on how to takeover the apartment. all the representative available of damac at call center and at site are good for noting and are not able to answer any question other then fake promises.

IS THIS THE WAY OF DAMAC TO DO BUISNESS AND CHEAT!

CALL ME.

I wanted to apply for an extra access card and the management asked me to register through the application as the only way to get services.

When I started the registration I was surprised by the requirements, a ridiculous breach of privacy, they can ask for the contract copy or Ijari (Dubai department of land and property) Registration number and a copy of my ID is acceptable but forcing you to add your nationality, date of birth, gender, passport copy, residency visa copy, What kind of a registration is this 😡.

I called the call center and spoke to a supervisor and she was twisting the truth to convince me that using the app is for my own security, a very stupid, insulting and preposterous approach of convincing someone that you are protecting his privacy by Breaching it! ridiculous.

Hello,

In march 2020, I sign purchase agreement with saleswoman Nihal Youcif for studio facing the golf in damac hill, project artesia. 2 or 3 months after I got by email the plan and I noticed that the studio facing the road, not the golf. The saleswoman on the text confirmed that studio facing the golf but Mar lapina, the manager, email me to announce me that studio facing the road and ask from proofs after I complaint. I sent him text I had with Nihal Youcif via whatsapp but Mar Lapina stop answering my emails. Nihal too not answering my text and quit Damac. Dubail land department never answer my email too.
After 18 months complaining to Damac sales dep by email, text and calls, my studio terminated by dubai land as requested by Damac. Damac refused to refund me almost 78 000 dirham and stoll my money.
After having discussion via zoom with lawyer in Dubai, I planing to go to the court. The best way for this to succeed, it is to be to many people and and advise the gouvernement of dubai for what is happening with Damac and the way they deal with us.

Let me know if somebody interested.

Thanks Badrddin

Well as a matter of fact I would like that the maximum number of persons can read my message and know how much I am pissed off with DAMAC, DAMAC staff and DAMAC customer service that is by far the worst in the entire UAE.

I am the owner of the unit 2405 in Lake Terrace and as usual in have decided to transfer the money of my service charge in advance. I arrange the payment by Jan 2, 2022 on behalf of my Mother (who is 85 yo). For the first 1 week I was checking the portal everyday in order to see whether this amount was deposited or not. After 10 days and calling nearly everybody in DAMAC I was informed that the money was refunded to me (supposely) by Jan 10, Mr. SAAD gave me his number in order to investigate the situation and nothing is coming out JUST WORDS WORDS WORDS! And now he does not EVEN BOTHER TO REPLY TO MY WHATSAPP! Believe me nobody is working there, nobody is caring about the customer and personally I am astonished how can DAMAC be listed in the stock exchange. Their accounting department is a real chaos they care of nothing! They can NOT EVEN SHOW A PROOF OF REFUND this company is a really nightmare and I know what I am talking about taken into account that I have units with PALMA and SELECT.

At the time that I am writing this message we are Jan 24, 2022 (already 22 days has elapsed) and still the money is missing on my account and this is a catch 22 situation since my banker tells me: WE NEED THE COPY OF THE REFUND TELEX, and DAMAC they do not bother themselves to reply.

The most ironical issue is that DAMAC is talking about EFFICIENCY since last year when I made my last service charge payment the person in charge there asked me: WHY DO YOU COME IN PERSON, YOU CAN ARRANGE THE PAYMENT ONLINE, maybe then they can read this message and understand that they are still working at the stone age!

I have been trying to get the DSR number or a copy of the deed for the above unit since mid December 2021.
I have lost a tenant because of this delay.
I've sent numerous emails and several telephone calls unfortunately without any luck to answer my requests
I would like an immediate answer for the reason for the delay and to be given a fixed date when can I get what I've asked for.

Dr Osman Shamoun

I have wrote several times about how Damac steals and cheat foreign investors.
It's seems like all these blogs are owned by Damac that is why nothing happens.

Maybe we should get our criminals here I'm South Africa to teach these small fries a lesson.

I hope some earthquake or disaster happens and Damac collapses with all its rogue directors.

They are thief's with no dignity