Dallas BBQ
reviews and complaints

When my brother and i were first seated we were told to sit at a table directly next to a couple. We asked if we could sit in the table behind us and she simply said "No". When i asked why, she stated that "thats not where i seated you and you cant sit there" i then questioned her by asking what the difference was and she still wouldn't budge. I then spoke to the manager and he ignored our complaint and sat us in a chair that clearly hadn't been cleaned. On top of all of this, my brother (47 years old) is asked for an i.d and when he notices he left his whole wallet, hes shows a picture and they say that "because of our complaint we cant do anything about it"

I visited Dallas BBQ on 9/1/2019 around 1:30-2pm. It was a group of 4 of us that came to have lunch there. When I got there, we were sitted next to a section where there was a huge fly. It was so disgusting and kept circulating the area. I mentioned it to the waitress and she seemed to have an attitude and roll of eyes. Talk about horrible people skills and definitely not trying to please the customer. It took about 12 minutes for a server to come take our order. When I got there, I asked the server if we could have two separate checks. She was rude about it and said no. I asked to speak to the manager because I always ask for separate checks. Why should I pay for other peoples food and I don't like splitting it in half because someone always pays for more. I waited about 15 minutes before speaking to the manager Victor. I felt like he was racist towards me because i didn't speak Spanish. Mind you, before coming to the table it seemed like he was just laughing and giggling with two of the female workers there. How unprofessional! So when he came, he said no you can't split the bill. He advised if I wanted to sit at two different tables next to my friend and her daughter and my child and I sit at another table. Wouldn't that be rude ? He said thats the only way that I could get a separate bill.
I ordered aDiet Coke and it tasted really really flat. I ordered the 1/4 chicken meal for $9.99. It tasted undercooked. It was really white and didn't look cooked well. I didn't want to get sick from it. IT comes with a side so I ordered fries with it. But my receipt shows that $3.99 was charged for the fries. I asked for the ranch dressing and was told that we have no ranch. I never heard that. My child and friends child ordered mac and cheese and it came up 3 times on the receipt. It was only supposed to come up 2 times
I was so disappointed. I wish I could get at least a gift card for the poor service, un attentive and rude manager. If you need to contact me, my email is [protected]@gmail.com

Eating a celebartory dinner with a friend I was very disappointed with the experience I encountered when I asked for extra ranch dressing in a bowl to dip my hot wings. This same SIZE bowl is used to give patrons barbeque sauce if ribs or chicken are ordered. The server was nice. She explained that she could not give me ranch in the bowl per management. I then preceded to ask her to have the Manager come to my table.
I have been eating at BBQ's have of my life and have NEVER encountered so much aggravation over this ranch dressing.! I have bragged to almost eveyone I know to have them to get it everytime they eat at this establishment. Well needless to say, I will not be telling anyone else. The Manager Dave comes over and starts to go into all these different reasons why giving extra ranch in a bowl is not allowed unless you pay for it.
I ask is this something new, he doesn't answer but goes on to say some servers follow instructions, and others are fired because they do different. My friend says but what about the customer. ..? Don't you want to make sure the customer is satisfied. All this back and forth really got me upset because if this is the road
BBQ 's is starting to go down then that would make sense why on a Thursday evening the place was half empty!
I paid for the ranch, ate half my food and took the rest home. I gave the server a nice tip becuase she was more understanding than the Manager. Maybe they should switch positions.
Don't have any intentions of eating there again. It's too many other places that make chicken and provide you with all the sauces you desire. I had no issue with paying that wasn't the problem. I did not like the manner in which I was informed I could not have extra unless I paid. I really don't think BBQ's will be filing chapter 11 anytime soon over ranch dressing!

My name is Lawrence Page, I ordered non alcoholic ice teas for my friend and I, before the food came in we finished our drinks and the bus boy came in with our food. I asked him if there are free refills, he said yes and placed in another order of drinks. As the server came in with our drinks no one warned me it'd cost extra each time I ordered a refill.

I see the bill and got charged for all the refills. I brought it to the attention of Manager Dennis at the Times Square location. He told me they charge for refills (which I can understand) and said I made the mistake of ordering from the bus boy instead of my server. I told him,

Me: "I can't pay for a mistake an employee someone under you made"

and he replied

Dennis "that's not my fault, you should have ordered from the server."

Me: "I feel like I was tricked into the sale, and very disrespected, can you help me out please and understand where I'm coming from as a customer? Its an inconvenience and its an extra I wasnt expencting to spend."

Dennis: "bus boys don't make orders, they clean up your table and bring your order. It's not my fault you made that dumb mistake. We're not supposed to tell you the price of the drink" (THAT LAST LINE MADE NO SENSE TO ME BY THE WAY.)

Me: "I don't work here or in the restaurant industry I'm just a customer. Bus boys and servers wear the same thing and look the same to me. An employee here made a mistake. And please don't disrespect me."

Dennis: "you're disrespecting me because you're not listening to what I'm saying, there's nothing I can do you have to pay."

After this experience, I feel uncomfortable now going to ANY Dallas BBQ's after all these years of going because I feel like I'll be tricked, and be disrespected by staff when I go. I'm not looking for any return or vouchers (although that would be appreciated after spending an extra $14 on iced teas) I'm hoping to speak to Manager Dennis on treating customers with more respecting and not calling my decisions "dumb"

I also feel like a big company like Dallas BQQ's can take care of a simpled issue like this concerning non alcoholic drinks and me being told the wrong information (that there are free refills and proceeded to place another order)

I hope this message can reach the right people and this can be taken care of. Thank you. My email is [protected]@gmail.com

05/18/19 cristobal colon
we have to have in Dallas BBQ Co-op city location
my server name was Zuleika order#666159 table 53
I bill was $107.73 i paid with my credit card the full amount of $107.73 on the paper receipt i put $ 0 for tip and left a $10.00 cash tip for my server. But i check my credit card statement online today 05/21/19 and see that i got charged $122.73 so the server added herself a 15% tip without my authorization. I got both of my receipt as proof. I called my bank and they are investigating this fraud charge against this server and Dallas BBQ. I imagine how many people the staff do unauthorized transaction to get extra money. I think it very unprofessional and ethical that staff would robbery there clients.

2hrs waiting for a delivery that never arrived. Called the number listed on the website thinking it was the restaurant but 20 something calls later turns out it's a call center. Called and kept on hold for more than an hour. Constantly being transferred and hung up on. $65 order on Mother's Day never came. My dinner never arrived and I was stuck having to run around with a family of 5 for dinner. Was transferred from one person to another and was told they will call back but they never did. At one point I had 4 phones on hold waiting for a resolution to salvage what ever I could for Mother's Day. Still waiting for an answer! I want FULL REFUND ! THIS IS UNBELIEVABLE AND UNACCEPTABLE! I was charged and I received NOTHING!

On Thursday evening of 5/9/2019 my husband purchased $52 of chicken wings for our family dinner. When we went to serve the chicken and they were not fully cooked. Today Friday 5/10/2019 my husband and I both attempted to contact and speak to a manager we kept being placed on hold. Each time we were placed on hold the person was rude and didn't want to give their name when asked. The last time I called I was on hold for 26 minutes and 17 seconds and never received any assistance. I have never received such poor service in all the years of visiting any of the Dallas Bbq's restaurants. My family has celebrated birthdays, graduations, anniversaries etc. I'm appalled at the service we received, or should I say didn't receive.

This particular person was very racist and rude and his customer service skills suck. I came to this establishment with a party of 6 and asked for a booth in particular and was told, "no". However when I looked across from us it was the same party as the people that came with me, just that they were the same race as he was. He was very rude and gave me the card of the wrong person, and also gave me the wrong name. I found out from another employee what his real name was. He spoke down to me, and I asked him, "would he speak to his wife or mom like that", and that if I was a male he wouldn't speak to me n that manner. I feel very hurt and offended and I've never had this problem here before😡

Tanisha was my server and was being inappropriate and stated she wanted assault someone, which made my dining experience with my family horrible. When asked for the manager, Connie, she disregarded anything I was saying. I will not be going back to BBQs and I will let others know about my experience. This is supposed to be a family oriented restaurant but I guess it isn't.

Saturday night My Fiance and I ordered the sticky wings along with buffalo wings and rice. Our 3 year old son ate a few pieces of the sticky wings while at home a few hours later he broke out in massive hives and red spots, itching crying and screaming. He had a severe allergic reaction to something and the only thing that he is allergic to is eggs. I retrace my steps as to what he ate and he did not have eggs or anything with eggs. My sister is a nurse and she ask me maybe they battered the chicken with egg. I then called your restaurant on 42nd st. I spoke to a young lady and asked, she said yes. I explain to her that it would be nice that it would be noted on the menu or to a customers attention for allergy purposes, because my son is allergic to eggs extremely and now he is suffering from allergic reaction. The young lady response was "oh ok" and disconnected the call. This is unacceptable. I would like to have a supervisor contact me in regards to this. If i have to contact corporate or some one higher authorities I will to make sure that no one else will experience this.