Dairy Queen
reviews and complaints

I had the same problem with Dairy Queen in Minocqua WI, As the Wausau WI one, They RAN OUT of Kit-Kat Blizzard so I got M&M Blizzard. I will not be going to this Dairy Queen if they don't fix that Probolem.

We tried again going to this dairy queen after trying it a few weeks ago. Again we waited in line for over 30 mins then with 9 cars behind us I gave the cashier my debit card and low and behold had to show my drivers license and sign for this $5.11 purchase. Number 1 is this store in the dark ages? Everyone uses a debit card and the purchase is approved or disapproved so why is it necessary to take the time for a signature? I asked the cashier why it was necessary for a signature when you can go to a grocery store and never sign for your purchase unless its over $50 she was very non-customer friendly... No wonder the wait is so long everyone working there was running in circles and not accomplishing getting peoples orders. Very poorly managed!
We have used the dairy queen in omaha and never have had to sign after using our debit card?

i bought dilly bars for all the neighborhood children from the store on 96th ave. and king george highway in surrey b.c. canada and every one out of the 2 boxes fell off the stix .they were not made propery and what a disappointement for the kids!

6/26/09 Ordered a Mushroom Swiss burger Solo. They did ask me, did I want "extra mushrooms?", I said, I want your Mushroom Swiss Burger (solo) as opposed to a meal deal. I got my burger and left, then, and only then did I understand why she apparently asked me if I wanted "extra mushrooms?" The burger was fine, the Swiss cheese was fine, the bn had no dressings except on one side was about a TABLESPOON of what appeared to be a Glop of Campbells Mushroom soup mix, literally a gray glop with a couple of miniture pieces of mushroom! That is apparently their concept of a mushroom swiss burger, no joke. A doggone Gray GLOP of mushroom soup, like what you see in a Campbell's soup can of Mushroom soup. It was gross simpson Avenue in Aberdeen Dairy Queen. I've been to Dairy Queen's before, I've never had this sort of thing occur.

My son was eating a chicken strip and found a human tooth that had a filling in it . Called them back told the manager she said no one there had lost a tooth today . I asked for my money back she said sure until I told I her I would't give her the tooth and she said no tooth no refund .

Today may 27 2009 At the DQ (Dairy Queen) in Perth Ontario, Canada.
My guests and I had the unpleasant experience of having a food preparer prepare our hot dogs with out first washing her hands after handling cash at the register. As she was preparing our food we mentioned the non had washing and was curtly ignored. Her attitude went from consumer friendly to consumer acidic and we were given the impression that they did not care and were not concerned with our opinions about personal cleanliness while handling foods. We promptly canceled our orders and went to the Wendy's Restaurant down the road for out treats instead. I will be thinking twice about going to this DQ again.

Aside from personal parts in a public washroom, money is the next dirtiest thing that one can handle in a restaurant and has been tested and found to have fecal matter on it among other things at any given moment. Next to not washing your hands the handling of money is the next biggest culprit for passing germs and disease between people in our society. Furthermore;

I personally do not mind if food preparers at restaurants have touched my food before I have to eat it, as long as they have washed their hands before said preparation of foods begins. This simple process of cleanliness should be second nature to people who handle food for a living, and when it is not it may indeed be a direct reflection of the poor quality of service one can expect from a restaurant that does not train their employees to comply with basic food preparation and health standards. Those little plastic gloves are the worst idea ever in fast food chains. Once an employee puts them on they think they can touch everything with them on. Take notice next time you have a sandwich made how many things are touched when a food preparer is wearing a pair of said gloves. Makes you not want to eat any food anywhere at any time. In my opinion Hand Washing is the best practice, this way at least you can be some what assured that germs and dirt are not being transfer to your food on a regular basis.

I spent and entire day in the bathroom throwing up yesterday after I even sent my food back the 1st time for being under cooked. They got the order wrong to begin with and kept trying to give me an ice cream cone instead ot the oniion rings I ordered. The fries still came out undercooked and I spent the day at work running to bathroom as I am today but just because what ever I got from this food is working it's way through my system. I have vowed never to go into a dairy queen again... Now I know why the one in apollo beach, FL closed..

What terrible service and image of the great dairy queen and our town is stuck with it.. our other towns within a hour away have great dq's... and service. beaver dam's dq however is terrible.. short hours.. when waiting in line — oh it is 9:pm we are closing sorry..
Or the other nite at 8:30pm — oh sorry we ran out of ice cream. — drove everyone away.. drive up closed often and just very bad representation of the dq's anywhere & we are stuck with it... oh drive 40 minutes to fond du lac and have great little place and personal as well... open until 10:pm + if we are waiting in line - that goes for sun prairie too...
mary jane f. beaver dam, wi

Went to store on the eastside and ordered the midnight truffle blizzard when i picked up my order it was vanilla with few choclate pieces so i told them i had went to a different one about a week ago and it was made the way the advertisment shows well they told me this is the way they make it ;i said well that's not what i ordered and asked for a refund;i was then told they could not give me a refund because it wasn't their mistake it was mine ;why should i tell them how to make their orders they should know

Dairy Queen located at 2019 Pepperell Parkway in Opelika, Alabama 36801 I have gone to this particular Dairy Queen approximately 7 or eight times. Every time I have been in there the people who take orders do not smile and they behave as if they would rather be anywhere than there working a job. I have gone through the drive through on three occasions when there was no one eating inside the restaurant and absolutely no cars in the drive through lane yet the person on the intercom would immediately say "hold please" and not get back to me for a few minutes. I have talked with many other people where I work who all say they have the same problem at that Dairy Queen and that the people who work there are snotty and rude.

I had out of state company on December 19, 2004 and they all wanted to get come ice cream in the evening. We went to Dairy Queen. Two of us wanted a Hot Fudge Sundae with bananas and the waitress said they don't have that. I asked if they had any bananas and they did. The waitress said they can't put bananas on Hot Fudge Sundaes because the owner-manager won't let them. I told her I would gladly pay for the banana that went on it and she still said she couldn't make them that way. I asked her if she would sell me a banana so I could put it on there myself and she said she couldn't do that. The two of us who wanted the Hot Fudge Sundae with bananas ordered a banana split with all hot fudge on them even though it was more than we wanted to eat. Then the waitress said they were out of nuts and whipped cream but they charged the same price as if the toppings were on there. The waitress was very rude during the whole encounter.

I know that all Dairy Queen's are not run in this manner because my Son and Daughter-in-law said the Dairy Queen in Auburn, Indiana would make them a certain sundae that they didn't have up there, but that they used to get here in Opelika, AL. She said they asked how it was made and even what price they charged so that they could make it for them.

This Dairy Queen is a disgrace to this area, who is trying to promote good will and growth.

I recently quit my job as manager for very personal reasons and i am now getting phone calls about the new assistant manager.These calls are not only from friends but also from loyal customers that tell me that this woman is bad trashing my name. We live in a small town everyone knows everyone and my customers will always be important and I dont appreciate this kind of name trashing not only for myself or for my husband. I will notify the cooperate office and also the new manager in charge. I have no regrets and I also hold no hard feelings to the new manager.But when it comes down to my getting phone calls from customers then there is something with the management. I appreciate everything that Jane and Wade did for me and my husband.

The following a copy of the letter I have forwarded to dairy queen's Corporate Office as well as the Owner and District Manager for our area.

Tonight my fiancee and I visited the location located on College Ave. in Normal, IL. We went through the drive through and requested the 4 for $5.00 deal with 2 hot dogs, a strawberry sunday, onion rings. We also added a chicken wrap and a butterfinger blizzard extra. When we arrived at the pickup window, the associate handed us our bag. We noticed that there were no hotdogs included in the bag. When we questioned this, the associate was very rude and called over another associate who called us liers and told us that we never ordered any hotdogs. At this point I asked her to call her manager. She refused to at first and told us that we didn't pay for any hot dogs and that we were not going to get them at all. Again I asked the associate for a manager and she refused. She once again started arguing and at that point I stopped her and said, I asked you for a manager, not an excuse from you now get me your manager.

Finally about 3 minutes later a manager came to the window. I explained to her that I am not questioning if I was charged or not, but I told her that I had a problem 1. with the fact that I was refused a manager when I requested one, and 2. that the associates at her establishment were not accurate and I asked if it was their policy to argue about the accuracy or their order taking. At this point she got very rude with me and told me that we would have to pull back around the building. I told her that it was not our fault that her staff couldn't complete an accurate order and that I should not have to waste my time going to the back of the line for them to correct a mistake that they made. She then told me that she would bring the hotdogs to our car...in 3-5 minutes. Also she was going to make us still drive around, or come inside to have my card charged a 2nd time. This is the worst customer service I have ever receieved and I was very offended when the manager came to the window and started yelling at us when we didn't do anything at all. It made me even more upset when she tried making excuses about the lack of competence in her establishment by blameing it on the fact that she had 3 new people and that she had people call in because of the weather (which it was 60 degrees out and sunny this afternoon). I at this point requested a refund which was refused to me.

Again, it's not my fault that they couldn't provide the training necessary to run (might I add) a very very easy job.

I am requesting that my charge be removed from my card and that this establishment be re-trained to provide better customer service to us. My fiancee was in tears because of how poorly we were treated and we will not be returning to ANY dairy queens again.

I expect a response if you truely care about your customers.

Gary Stewart

On 3/8/09 I visited the DQ on Airline Dr in Bossier City LA with my daughter and 3 grandchildren. There were no other customers in the restaurant when we arrived and ordered. Order consisted of 2 kids meals, 2 steakfinger baskets and 1 shrimp basket & large order of onion rings. After paying $32.00 for our order we sat down to wait, and wait, and wait, and wait some more to a total of 35 minutes. In the meantime 2 other customers came inside, ordered and received their orders to eat in. After inquiring twice our order finally came up minus the large onion rings, with no gravy in the steak finger baskets and missing the texas toast for each basket. The kids meal with the cheeseburger had meat pattie that was totally charred. When I complained about the charred meat patty and missing gravy and toast I was told that they would get another patty and take care of the missing basket items. After another 23 minute wait the new cheeseburger was brought to our table. No gravy or texas toast came to the table. When I asked to speak to the manager I waited another 15 minutes until he arrived at our table. At this time he told me the gravy machine was down so there would not be any to go with our steak baskets and he was out of texas toast & could offer us a toasted bun bottom. When I asked him why we were not told the item would be missing at the time we ordered he had no answer except that there had been a shift change and he had just come in and did not know any answers to my questions. He then offered to discount any treat we would like to order. At this point, me being the very livid and unhappy customer I told him I thought that since I had paid $32.00 for food orders for my family and did not receive even 1/2 of the order correct he sould give us a free treat. After he went back behind the counter and mulled the suggestion I had made he finally gave us 1 small dipped cone, 1 reg. cone and a small oreo mint blizzard. This DQ has just done a major inside and outside updating to the facade. They are in serious need of employee and management updating or all of the updating will have been in vain. I have lived in Bossier City 23 years and before now have loved going to DQ even tho there were some service and cleanliness problems during the years at this particular DQ and the employees changed it seemed too often. Most of the time at least they tried to be friendly and assert any problem they thought needed to be addressed. The crew that is in charge currently do not know how to deal with customers or care to take the initiative to make a customer satisfied. The public is very important to DQ at this time in the current economic state of our country. Someone in management needs to address the situation at this particular DQ or the customers will take their business elsewhere.

I purchased a blizzard for my son and once we got home, he bit into something very hard. There was a peice of metal off of the shelving inside his icecream. Luckily he was not hurt, but this could have been a deadly mistake. How can an employee be so careless. After returning to the store with the metal, I was refunded my money. Wow. My son could have choked or been severly injured and the manager gave me my three dollars back. How thoughtful of him.
PLEASE BEWARE. Someone may choke next time. I will never return to any Dairy Queen again.

I called in to order a cheesecake blizzard cake for a birthday. Thinking everything was good we cut into it and it's their nasty basic chocolate cake. I called them to see what happened and to get it fixed and they consistently sd that I didn't specify I wanted the cheesecake cake. When I called I told the 1st person on the phone that I wanted to order a cheesecake cake then I guess they gave the phone to someone else to complete my order. I don't know how I was supposed to know this. So because of there laziness and lack of communication they just ordered me what they wanted me to eat. So I have this cake that we don't want. I called the manager and she kept blaming me for it saying I should of specified, which I did, what cake and it's my fault. The only way they will give me a refund is if I have the whole cake to bring back. I told her I do have a child and she expected after happy birthday to eat a piece of her daddys cake so she ate a piece, but the rest of it is there. She sd she wouldn't give me a refund since it's been cut even once, I guess they just resell the old cakes that people brought back, and how was I supposed to know I have the wrong cake w/out cutting into it. The "owner" kept argueing w/ me like a child, going huhhhhhh and blaming me for the whole situation. She obviously don't care about her business and her customers. This is the 1st time I bought a DQ cake and the last. Probably even the last time I eat at any location. Myself working in customer service I couldn't believe how she was treating me. It's like she wants her business to go down and if I was Dairy Queen I would NOT let her be an example of my business.

It was 7:55 pm Tuesday evening 11/11/08. Sign on door stating "Will be back in 10 minutes." I waited for 15 Minutes and no one came back at the time that was stated. Door was locked and all the lights were on in the store. Left the property and returned home.
I don't think the store should have been left without an attendant there.

Almost every time my husband and I visit this establishment, we get rude employees and the wrong order. Most of the time when we go there, the employees are talking amongst themselves or their friends outside the window that is not taking customers orders. One day when I went there, there were four employess talking to each other, not paying attention that there were customers at the window waiting to place orders. One of the employees looked at me then turned away to finish her conversation . So I finally said " excuse me, does anybody work here?" She finally said 'what do you want" with an attitude. I gave her my order and when I got home, once again, it was wrong. There is also a very tall, brunette female employee that works there that is constantly rude to my husband. He went there last night to order our usual, and he noticed that she didn't put the nuts in the Blizzard that he asked for and made mention of that and she said "I know what I am doing" and dumped a scoopfull of nuts on the top of it, not mixed in it like normal. And when he was given the sundae he ordered, he said to her, I ordered a large sundae and this looks smaller than the small I usually order, and she said "I know how to make them and this is all your getting". The icecream didn't even fill 3 quarters of the cup. She has been so rude to my husband so often that if she is the next employee to fill an order he will tell the next person in line to go ahead of him so he doesn't have to be waited on by her. Unfortunately when he went there last night, there were no other customers behind him and she was the one who waited on him. He was so upset by her once again, he said that he will never go there again. I have tried calling the store quite a few times to complain, but am always told that there is no manager there to speak to me. How sad it is that with employees like these, it is driving the customers away. Pretty soon there will be no customers for those rude employees to be waiting on. If I treated the customers where I work, half as bad as the treatment we get from there, I would be fired in a heartbeat. I feel like I can't get any satisfaction from my complaint because I can never get ahold of the manager. I just wish I could get the owners name and number so I could complain to that person. I wonder how many other customers they have lost because of their employees. No more customer loyalty here, I am taking my business elsewhere. Love the ice cream, hate the so called "customer service".

i have a cousin living with me amd she recentlly went to apply at dairy queen and the new manager(i know she new because the old one just left ) told my cousin that she was not going to hire anyone under 18. that not legal then as my cousin was walking out she saw that ther were some children cleaning the dining area now ill say they are about 9, 10 yrs old and they called her mom that just bad managment

I stop at this Dairy Queen at the Antioch Hickory Hollow Mall I had just finish watching a movie and was somewhat hungry and decidie on Dairy Queen since it had a small chicken wrap which I felt it would satisfy my hunger till I got home. It was late so the Mall and the Food Court was not busy at all.

I approach the counter and to my right was a young kid (who work there) having a conversation with two young ladies it look at if they knew each other maybe from school or he was just accepting there flirts, But he was very attentive to them and did not ackowledge my presence. There was an 0lder boy working the register and to my Left there was an even older young man sitting on top of the counter chating with a male friend. Fianally the cashier ask me what I wanted to order, I decide on the griiled chicken wrap and a small coke. He charge my card for the order $2.93 and gave me the small drink. He went ahead and took another order from a young lady and started to make her ice cream orders.

Meantime I don't see anyone back in the kitchen and the young boy to my right was just chating away with the two females, and the other guy continue on top of the counter talking to his friend.

Finally he gets off the counter and started to look at the screen and sees my order was taken 6 mins ago.

Starts to scoll at them and tells the boy talking to the girls to get his but back there and make the chicken warp. This young man had been talking touching and for my taste needed to go wash his hands before making my chicken wrap and even put on some plastic gloves.

But he did not do that he grab a tortilla no heating it up whatsover it was cold as a turkey grab my chicken with his hands and then the cheese and lettuce rolled it up and this is how I was served a Dairy Queen Chicken wrap.

This has been the worst customer service and the hygine used to make this food was at the worst I have ever seen. With disbelief I Step away form the store counter and with in 2 feet there was a trash can where i proceeded to dispose of this chicken wrap there was no way I was going to consume that into my body.

The store #18396 the time of the incident according to my receipt was 20:45 9/20/08

I will never eat from a Dairy Queen ever again.