Dairy Queen
reviews and complaints

Ordered two hunger busters and large fries, asked to pull forward to wait on the order, did so, waited more than seven min., nothing . Got out of the car and returned to the window, when it was opened, there were two young ladies chit chatting with my order on the counter behind them, gettiong quite cold. This is the second visit in a row that my order wasn't properly fixed. The last time the buns were not toasted and the whole burger was cold, requiring a period in the microwave at home. the store is only 1/2 mi. from home and that definitely was not a factor!

Ok so I went to dairy with my mom this fine evening and I order a 6 dollar meal chicken strips a root beer and caramel sundae thru the drive thru my mom order a 6 dollar meal deluxe burger Pepsi and a caramel sundae when we got home from our 2 minute drive home for Dairy queen. We sat down to eat our drink lids hers said Pepsi and I mine said nothing so I drunk the one with nothing and she ha a drink of the other one but the one that she drank was root beer and mine was Pepsi also her was not filled all the way. Our fries were reheated in my mom bags she got all the napkins/salt/pepper and my dipping sauce. The guy didn't close the bags to keep the heat in and we could hardly understand him he don't speak English at all very well.. Another trip to dairy queen was me and my dad went to get blizzard I said to the girl medium Reese blizzard and small mini M&M blizzard and I got a medium Reese and a mini smarter. if there not sure why cant they ask or repeat the order even throw it was 2 thing still.. just saying thanks!...!

Well here goes my rant for the day although I don't generally post it on FB but this is a matter of public health or in my opinion. The kids are hungry so I decided to go get them something to eat. JD has to be the odd ball and want Dairy Queen. I ordered his meal through the drive thru and I'm the third car in line. I just happen to look up at the drive thru window and a customer is handing a puppy to a Dairy Queen employee thru the window while serving food. Not just one employee but two different employees who take the pup inside the restaurant then hand it back to the customer twice 😳 I'm by no means a dog hater...I love dogs but not being passed around thru a drive thru window around food being served to the public. And no the employee didn't wash his hands because I seen him hand out food after handing out a pup! Needless to say I pulled out of line and left!

When you receive the Child's Order on the Menu, Employees are pulling the Tokens on the bags. They think if you order a Treat, they should remove the token. I have talked with your representatives at least twice. I have been advised they are not to remove Tokens on bags. The employees will argue with you. Please advise Management and employees to stop pulling the Tokens from bags. I wonder what they do with all the tokens they are removing from customers orders.
Please advise me of your decision.
Thank you.
Louceal

Ordered hamburger & fries at store in Grandview, Mo. Hamburger was room temp. at best. Fries may have been called warm. Floor behind counter was a mess along with area around drink area. Dirty bucket was under ice cream machine I guess as a catch bucket. Counted 5 employees standing around. Never going back. Did not have time to put in new order. Not sure I wanted to anyway.

I went to Dairy Queen Crete NE with my kids. We have ordered chicken soup and two hamburgers. The food was ok, but the amount wasn’t ok at all. They overcharged me for $5 and asked the waitress why they took different sum from me. The waitress told me that it was tax, but it has been already mentioned in the bill. It seemed that they wanted to charge me twice for the tax. Strange and I wasn’t happy that they tried to mislead people like this.

Our family has been going to the Dairy Queen location Jamacha. In El Cajon, California for years. Although the owner and small staff are polite and helpful, it's Always HOT inside this location. The door is always open and feels like no air conditioning is on never. Especially with this recent heat wave we've had here it's upsetting that we want to have ice cream but can not deal with the lack of air conditioning at our Dariy Queen. Therefore we've gone to a different ice cream place. Is there anything Dairy Queen corporation can do with this location and the air conditioning issue.
Please help :(
R Kilgore

We arrived at this location right at 4 PM today 8/2/15. There was no particular delay in taking our order, which we paid for in cash. Two medium blizzards--1 chocolate extreme for my husband and 1 turtle pecan cluster for me. About 20 minutes later, my husband's blizzard was delivered to our table with really soft ice cream, as in melted. Ten minutes later I went to check on mine and learned that it had not yet been made. I stood and waited for it for about 5 more minutes while the employee at the counter apologized because she had just come on duty and didn't know I was waiting for anything...blah blah blah ad nauseum. On top of everything else the ticket is time-stamped 4:45. The gm is identified as Anne Careno. This place has become a joke.

Its almost 90 degrees outside on the drive thru. My mom is craving for a blizzard. As i ordered on the speaker the one taking the order keep repeating the wrong item. I've been almost shouting yelling there but still they cant hear me. They told me to drive to the next window. I gave my order again. But as i turn around to wait for my order i can hear them laughing and talking about me. He is so impolite and so very unrespectful.

We took our twin granddaughters to eat at DQ in Oxford, al. I ordered a mega dog with onions. Also asked for the cotton candy blizzard, in which they told me they did not have and was not getting. (Very disappointing since that is the big advertisement around here and you can't even get it.)When it was brought to table it was cold. The chili was cold and cheese wasn't even melted. Also had so much onion on it I could not eat it. All the workers was worried about is my granddaughter and if they were twins or not. Very poor service.

While the inside of this store is clean and the workers friendly and easy to work with, I found the parking, and Restrooms inadequate and deplorable. The restrooms are handicap and child unfriendly as well as not locking properly. They are very dangerous! They are situated on the exit lane, outside of the business, and on a blind curve at that. They have no handicap railings and have heater wires and heater slats showing so that any small child might get a hold of them. The parking area is extremely small and when several SUV'S are in the lot it is like an obstacle course trying to get through safely. Will I go back or recommend it to any one not as long as these situation exist.

I went through the drive through at Dairy Queen and asked for a Dilly Bar at least 3 times and whenever I got to the window to pick up my food and they forgot to give me the Dilly Bar. Also the week before that I had asked for a kids hamburger meal for my youngest daughter. When I get to the window whenever I am far down the street my daughter notices that they put only ketchup, ranch, pickles, and mayo. We were both very mad please try to do better next time Dairy Queen. :(

I have been at there location for about 9 months, they still have no chocolate icecream.. I stopped again today, still not chocolate. I ordered a hot fudge sunday. Icecream was soft and hot fudge was not even warm... I wish you would fix this problem. Also restroom was not working.
Marian McHenry, 10795 Eppley Rd N.W., Crooksville, Ohio 43731 [protected]@yahoo.com

A couple of Sundays ago I took my wife out for ice cream. The person who handled my cash also made our desserts. While doing so I noticed her trying to retrieve one of her hairs that had fallen into our ice cream. Instead of making a scene I decided to write the corporation. No one from our local store has responded in anyway shape or form of an apology or compensation. I'd like the FDA to do a thorough inspection of this establishment. No hairnets, no gloves, and lack of cleanliness is apparent at this location.

On September 22, 2014, my teenage daughter was fired from Dairy Queen after working there for 3 months for not paying for 1 pack of honey mustard valued at 54 cents. She came to Dairy Queen with no work experience, as this was her first job ever. The General Manager labeled her as a thief and called her dishonest. My daughter is a senior in high school and is in the work program, so this job equaled a grade for her. I personally spoke to the General Manager because I didn't believe that my daughter was being fired for such a petty reason; I believed that there was more to the story, but there wasn't. My daughter is fine in that she regained employment within 1 week, it's appalling that Dairy Queen doesn't value their employees.

The dairy queen in Humboldt Iowa has a major problem with harassment and favoritism against workers. If the general manager doesn't like you she will cut your hours down to nothing. Brie who is the general manager did this to me several weeks ago. I worked there way before she started as gm and when I came back from California she was our new gm. For some reason that I'm unaware of she started cutting my hours down eventually I ended up not being scheduled at all. So basically I was fired because she didn't like me, a few days later I was told by an employee that overheard Berea(general manager) telling another employee by the name of Denise(shift manager) that after she got rid of me she only had a couple more employees to do this to. Berea has cut one employees hours down from 36 to 26 which she says is because hours got reduced kind of funny none of the other shift managers got a decrease in hours. Berea straight up told this person that she thinks she the one stealing money from the register. Berea makes working horrible she nit picks on you if she don't like you I'm hoping something can be done about this before beer ruins a lot of innocent people life

Not everyone can have bacon in your 5.00 Meal choices. Why did you get rid of the burger with the lettuce, onion, tomato and cheese. If I wanted a bacon cheeseburger I could get that McDonalds. The sour puss running the register offered me a chicken wrap meal instead. We left. We went two blocks down and went to Culvers. A little bit more expensive but worth it. We usually have lunch at Dairy Queen 4 or 5 times a week because it is close to where we work but not anymore. We will continue to take our Business to Culvers. Clerk did not even crack a smile. 9-29-14 at 11:58 at he Dairy Queen in Sioux Falls, SD, 2100 S. Minnesota Ave, 57105

I stopped in to pick up birth cake for my son on 5/31/2014. I approached a counter and told cashier I wanted birthday cake and she looked at me with nasty look on her face and she yelled out "WHAT!" I didn't know how to respond to something like that. I went over to the freezer where they kept the Ice Cream Cake and told her exact same thing with cake on the counter and said to her "did you hear me that time?" She just stood there and rolled hers eyes and had an attitude. I felt as if I wasn't welcome to purchase from that store. I gave her piece of my mind after purchasing the item and walked out of the store. As I stepped outside the store I was approached by some old Caucasian woman who claimed she was the owner. Her first response was "What is your problem!" She said this really loud. I explain to her that her cashier had an attitude and that's not the proper way to treat customer. She was defending her employee by saying she did not hear what I said and that her employee did not do anything wrong. She than proceed to say that she did not want me in her store anymore and she will call the police if I don't leave. Well I was already in the parking lot on my way to my car to leave. I wasn't planning to come to that store anytime soon to spend my hard earned money. I'm an Asian-American male who just wanted service when I walked into that store to purchase a cake for my son's birthday that day and I walked out of that store with worst customer service I'd ever received.
You can make your own judgements on the characters of the owner and it's employees. My opinion? I think the owner is a "BIGOT". I will never patronize that store ever again. Dairy Queen on 20511 Bothell Everett HWY SE, Bothell, WA, Phone #[protected].

I used to work at this Dairy Queen. I went to go see my sister when she had her baby, and before I could find anybody to work for me the manager called me cussing at me and screaming at me over the phone. This was a few hours before I was supposed to work. I found somebody to work for me and she said she would go in, but the same manager that called me told her that she couldn't because she lived 30 minutes away. What else can I do to complain and to make sure that my complaint goes through?

Drove thru drive thru and ordered two foot long hot dogs with very little sauce, made it clear to employ I only wanted a small amount of sauce and she repeated that back . Later down the road I found the two foot longs were smothered in sauce . That is uncalled for !
I will not stop at that DQ ever again . That was an intentional smart ### way to treat the customer .
Wilbur Elliott [protected]