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Cymax Customer Care Service

Cymax Stores Inc.

310 4170 Still Creek Dr
British Columbia
Canada - V5C6C6

Customer Support Phone Numbers

1 866 740 9830 4 1
+1 604 629 4708 0 0
Cymax Stores USA LLC
12020 Sunrise Valley Drive
Suite 100
Reston, Virginia 20191
United States

Cymax Complaints & Reviews

Cymax / poor customer service

Janice Rogers on Oct 26, 2017
This is regarding order # VRC121-15141745 for a Student Desk with Hutch that was placed with Cymax on Order Date: 9/17/2017 1:27:16 PM. This order was received on 9/25/2017 - Monday 11:43 am. However, the bottom edge of the desk was damaged. It was hardly noticeable when placed on the...

Cymax / Canceled my order

ClaireRichardson on Sep 25, 2017
They canceled my order, even though I didn't ask for it. They sent me an email stating that I requested the cancellation. But I didn't. I really needed the items I ordered and obviously, it was their system mistake. When I called them they refused to confess it, which is very...

Cymax / customer service/ shipping

Kimberly Bankston on Aug 16, 2017
I'll start by saying that this is the first negative review I have ever left for a company and I shop both in stores and online, dine out, and use many professional services A LOT!!! For starters, my item was suppose to arrive between the 10-13, I called on the 14th to inquire on the...

Cymax / curio cabinet

yubem on Jul 28, 2017
Ordered Pulaski curio cabinet over 2 months ago back in May. This company/scammer like to tease a lot stating that your order is on your way or coming soon. I waited patiently for many weeks and I finally cancelled the order. They gave the confirmation of my cancellation and mentioned that...

Cymax / false advertisement from a shady company

janwhittier on May 25, 2017
I ordered a small wicker patio table for $99. What I received was a cheap plastic table . Cymax requires that you submit a return request to them online. I did that and when I did not hear from them I contacted Amazon Pay as I had used them as my payment source. So, for this falsely...

Cymax / Used chair for only two months and it broke

Me on May 12, 2017
Bought a chair from Cymax and it broke after two months of using. I immediately reached customer service and demanded another chair or a refund. They said that there was nothing they could do to help. I was super angry and even spoke with the manager, which was the worst ever. I'm talking...

Cymax / Beware of this company!!! service is awful

Angela Porzio on Mar 11, 2017
Tues March 7th, 2017, Received 4 stools, 2 separate boxes, opened one box, assembled one chair March 8th, 2017, to see, and sit to make sure I liked them. Extremely uncomfortable, so I disassembled carefully, put everything back as it was in the box. All parts and pieces back in it'...

Cymax / Unauthorized credit card charges

Emily Kovacs on Feb 18, 2017
February 18, 2017- pos purchase Opos 12.97 ic *freeshippi800-5 17.46 January 19, 2017- pos purchase Opos 12.97 ic *freeshippi800-5 17.65 I purchased a night stand for, $329.87 fromcymax burna. which free shipping was agreed upon in purchase conformation. the $329.87 (can) was withdrawn out of...

Cymax / Ottoman (Extra large)

birdie#10 on Feb 7, 2017
I was on Amazon.com and thought I had ordered a living room set with an extra large ottoman. All I received was the ottoman and want to return it back to you. Amazon had shown a full living room set along with the ottoman (extra large) and would have NOT ordered just that!! The ottoman...

Cymax / Phone order

Bitt on Sep 30, 2016
I was checking Cymax website and found something interesting there, but I was not sure if the item was available. So I found their phone number and called Cymax. I asked their rep if the item I wanted was in stock and he assured me it was. He offered me to order via phone and I agreed. Week...

Cymax / Horrible products & customer service

Shelley Cade on Sep 29, 2016
Beware of this retailer. I have been trying to return a defective, poor quality dining set since August 1, 2016. I have talked to several people at Cymax and still not resolved. I just want to return the piece of junk that I paid $900.00 for and get my money back. Do yourself a favor and do not order from this company.

Cymax / Item lost in delivery, refund promised but not given

Daniel01 on Jun 29, 2016
Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be...

Cymax / 3rd party order

Reba McDonald on Jun 14, 2016
I bought and received a coffee table from Walmart not realizing I was dealing with more than Walmart I was dealing with CYMAX !!!DO NOT ORDER FROM THEM PLEASE!!!Any way I got the table and put it together and found I didn't like it .Being 3rd party sell Walmart wouldn't take it back. Gue...

Cymax / Scam site

Ico5 on Feb 22, 2016
Long story short. I ordered a table from Cymax and it was shipped in two different packages. I received only one half of the table and have no idea where the other half is. Three weeks passed and I heard nothing from customer service. They promised to help, but it seems like no one i...

Cymax / Anything that is shipped

Reviewer58541 on Jan 15, 2016
I recently purchased a $240 rocker. Cymax shipped the wrong color. I asked for an RMA. It took over 7 days to receive via email. I was charged $45.00 for the cost of shipping the item to me, a $22 re-stocking fee PLUS I was required to pay the freight to get the product back which I...

Cymax.com / Product was damaged

ricnik on Dec 1, 2015
Please do not shop at this online store. I purchased a mirrored room divider (order #: vrc121-10955902). This product weighed about 150 pds. The product arrived with the middle panel shattered. Therefore, not only was the product damaged but the delivery company they used was fed ex would...

Cymax / Shipped wrong product. Cost me $512.00

6677 on Aug 21, 2015
I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from...

Cymax online / File Cabinet Order

V A Smith on Sep 8, 2014
Never have I posted a complaint before. This company is the absolute worst. The story is long, but I still have not received my lateral file. Canceled the order and now my account reads "cancellation declined." When I try to track the order, the shipping company does not exist. I cannot...

Cymax / Order furniture

MMargo on Aug 16, 2014
I ordered furniture a month ago and haven't heard a work my cymax, i checked my credit card and they got paid and i don't have my furniture all calls they go to customer service in india were in the u. S. Not india they don't know about shipping here in the u. S. A. I would...

Cymax, Hooker Waverly Hall Console / Damaged and poor quality

D Spears on Mar 19, 2014
I bought a Hooker hall console online from Cymax using my Visa $698.00 It arrived in late jan 2013.The delivery truck done about $100.00 damage to my yard. The box had a few holes that I looked through and thought the packing would protect the content. Instruction were not to refuse delivery...

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