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Cymax Customer Care Service

Cymax Stores Inc.

310 4170 Still Creek Dr
Burnaby
British Columbia
Canada - V5C6C6

Customer Support Phone Numbers

Toll-free:
1 866 740 9830 4 1
Fax:
+1 604 629 4708 0 0
Cymax Stores USA LLC
12020 Sunrise Valley Drive
Suite 100
Reston, Virginia 20191
United States
 

Cymax Complaints & Reviews

Cymax / false advertisement from a shady company

Ja
janwhittier on May 25, 2017
I ordered a small wicker patio table for $99. What I received was a cheap plastic table . Cymax requires that you submit a return request to them online. I did that and when I did not hear from them I contacted Amazon Pay as I had used them as my payment source. So, for this falsely...

Cymax / Used chair for only two months and it broke

Me
Me on May 12, 2017
Bought a chair from Cymax and it broke after two months of using. I immediately reached customer service and demanded another chair or a refund. They said that there was nothing they could do to help. I was super angry and even spoke with the manager, which was the worst ever. I'm talking...

Cymax / Beware of this company!!! service is awful

An
Angela Porzio on Mar 11, 2017
Tues March 7th, 2017, Received 4 stools, 2 separate boxes, opened one box, assembled one chair March 8th, 2017, to see, and sit to make sure I liked them. Extremely uncomfortable, so I disassembled carefully, put everything back as it was in the box. All parts and pieces back in it'...

Cymax / Unauthorized credit card charges

Em
Emily Kovacs on Feb 18, 2017
February 18, 2017- pos purchase Opos 12.97 ic *freeshippi800-5 17.46 January 19, 2017- pos purchase Opos 12.97 ic *freeshippi800-5 17.65 I purchased a night stand for, $329.87 fromcymax burna. which free shipping was agreed upon in purchase conformation. the $329.87 (can) was withdrawn out of...

Cymax / Ottoman (Extra large)

Bi
birdie#10 on Feb 7, 2017
I was on Amazon.com and thought I had ordered a living room set with an extra large ottoman. All I received was the ottoman and want to return it back to you. Amazon had shown a full living room set along with the ottoman (extra large) and would have NOT ordered just that!! The ottoman...

Cymax / Phone order

Bi
Bitt on Sep 30, 2016
I was checking Cymax website and found something interesting there, but I was not sure if the item was available. So I found their phone number and called Cymax. I asked their rep if the item I wanted was in stock and he assured me it was. He offered me to order via phone and I agreed. Week...

Cymax / Horrible products & customer service

Sh
Shelley Cade on Sep 29, 2016
Beware of this retailer. I have been trying to return a defective, poor quality dining set since August 1, 2016. I have talked to several people at Cymax and still not resolved. I just want to return the piece of junk that I paid $900.00 for and get my money back. Do yourself a favor and do not order from this company.

Cymax / Item lost in delivery, refund promised but not given

Da
Daniel01 on Jun 29, 2016
Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be...

Cymax / 3rd party order

Re
Reba McDonald on Jun 14, 2016
I bought and received a coffee table from Walmart not realizing I was dealing with more than Walmart I was dealing with CYMAX !!!DO NOT ORDER FROM THEM PLEASE!!!Any way I got the table and put it together and found I didn't like it .Being 3rd party sell Walmart wouldn't take it back. Gue...

Cymax / Scam site

Ic
Ico5 on Feb 22, 2016
Long story short. I ordered a table from Cymax and it was shipped in two different packages. I received only one half of the table and have no idea where the other half is. Three weeks passed and I heard nothing from customer service. They promised to help, but it seems like no one i...

Cymax / Anything that is shipped

Re
Reviewer58541 on Jan 15, 2016
I recently purchased a $240 rocker. Cymax shipped the wrong color. I asked for an RMA. It took over 7 days to receive via email. I was charged $45.00 for the cost of shipping the item to me, a $22 re-stocking fee PLUS I was required to pay the freight to get the product back which I...

Cymax.com / Product was damaged

Ri
ricnik on Dec 1, 2015
Please do not shop at this online store. I purchased a mirrored room divider (order #: vrc121-10955902). This product weighed about 150 pds. The product arrived with the middle panel shattered. Therefore, not only was the product damaged but the delivery company they used was fed ex would...

Cymax / Shipped wrong product. Cost me $512.00

66
6677 on Aug 21, 2015
I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from...

Cymax online / File Cabinet Order

Va
V A Smith on Sep 8, 2014
Never have I posted a complaint before. This company is the absolute worst. The story is long, but I still have not received my lateral file. Canceled the order and now my account reads "cancellation declined." When I try to track the order, the shipping company does not exist. I cannot...

Cymax / Order furniture

Mm
MMargo on Aug 16, 2014
I ordered furniture a month ago and haven't heard a work my cymax, i checked my credit card and they got paid and i don't have my furniture all calls they go to customer service in india were in the u. S. Not india they don't know about shipping here in the u. S. A. I would...

Cymax, Hooker Waverly Hall Console / Damaged and poor quality

Ds
D Spears on Mar 19, 2014
I bought a Hooker hall console online from Cymax using my Visa $698.00 It arrived in late jan 2013.The delivery truck done about $100.00 damage to my yard. The box had a few holes that I looked through and thought the packing would protect the content. Instruction were not to refuse delivery...

Cymax.com / awful service

No
no name 33 on Sep 13, 2013
I am very very disappointed with Cymax online furniture store. I ordered a bed frame online which cost me $140. When I placed the order my billing and shipping address did not match hence my order did not go through. They sent me transaction cancelled and pending emails. So, then I thought...

Cymax / Refusal to cancell order

Ri
Richard Colton on Jul 10, 2013
Order placed at 1:00 Eastern time, Cymax opens at 8:00 AM Pacific Time. They were called and I spoke with customer service to cancell. This call was made at 11:20 Eastern time and 20 minutes after they opened. So within 10 hours the call to cancell came in. I was told they would email me...

Cymax Stores / Horrible Customer Service

Fl
flahed on Dec 17, 2012
We ordered a $1K bed for my daughter on this website promising 7-10 days shipment. After 1 month we still do not have the product! When we call to get a status, there is a 31-38 min wait for customer service (clearly other people are having similar issues). I called my sales rep Jennifer...

Cymax Stores / worst return policy in the world

Mr
Mr Pidge on Nov 8, 2012
I ordered a chair from CYMAX. a recliner. it came while I was gone and a friend let them in. I came back from vacation and didn't like the chair. nothing wrong with it..it just was uncomfortable. The man i spoke with at cymax had told me that i could return it if i didn't like it or...

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