CVS
reviews and complaints

For the past 2 mths we have had issue after issue with the pharmacy on Randolph st in Thomasville, NC. The first issue was during the summer I had picked up my husbands prescriptions and two days later he got a phone call stating they had given him someone else's medications and for him to return the prescriptions, luckily he had not taken any of them, the second issue was a few weeks later, I had dropped off a refill request on his adhd medication which is taken daily and informed them he only had enough left for 2-3 days, this prescription took almost 2 weeks to be filled! The third issue was with an iron supplement prescribed by my daughter's pediatrician, cvs did not have it and said it would take a day, it took 4 days and I went to a different pharmacy to purchase it as she needed it that day as I contacted the Dr to see if cvs could provide what they did have and they were unable to. This past issue and also the biggest issue was that our daughter is SEVERELY allergic to peanuts and we bought two double pcks of EpiPens in Oct of this yr. I noticed the other day that the pack we had been carrying with us expires next month! These are supposed to be good for a yr! Thankfully I noticed this as the other pk is good until Dec 2018 but I couldn't imagine what would have happened of the ones on us were no longer good and we needed to use them! I contacted the store this morning and they told me to bring it in to exchange it, no apologies or reasoning behind it. We have used Cvs for years and after having multiple issues and receiving bad customer service with attitudes we are switching pharmacies. I don't know if there are new employees or what the issue may be but we as customers should be able to have faith in the people filling our prescriptions and at this rate I now have zero trust in this location.

On November 11, 2017 I came to the CVS pharmacy on 253 1st ave New York NY. I came in because a tube of my medication was malfunctioning. The CVS pharmacy staff members confirmed that the product was damage.

I wanted to have it replaced. I was told by the pharmacist that she would not give me a new tube and I needed to contact the distributor if I wanted my med. I do not know who the distributor is or how to contact them and she did not provide me with any instructions whatsoever, just a blank stare. She did not even move from her spot. That was so demeaning and belittling. I asked if she could contact the distributor for me. She refused. It is very hard to explain the exact way the tube malfunctions but she herself saw and confirmed it and she has experience with contacting distributors. I don't know the first step and I don't have the time to figure it out or wait for a replacement as this is a time sensitive medication. She did not seem at all interested in helping with anything at all and infect did not even move from her stop behind the bins with all the prescriptions whole time.

I was disoriented and confused. No one has ever given me this kind of poor customer service in any pharmacy before. I asked if I could have some medication in the interim to tie me over so I don't have symptoms as I didn't know how long it would take for me to acquire this medication from the distributor. She refused to give me any medication in the interim. I told her this is a time sensitive medication. She again did not move from her spot.

CVS pharmacy, by selling me a damaged product, put me at 100 % chance to experience the symptoms this med is to prevent. Your company also caused me stress and embarrassment. Your pharmacy staff did not apologize and did not seem at all sympathetic at all. In other pharmacy's pharmacist come over and try to make things discrete and try to make the patient feel like their health matters. Your pharmacy kept telling me to call the distributor but did not provide a phone number or any other way to do so.

I started to cry in front of the whole pharmacy staff and store. Nobody said anything so I just walked away. Then I came back really angry and I demanded for store manager. The store manager didn't believe me that the dispenser was broken and kept pushing on it to prove that it wasn't. He should've never attempted to touch my medication in the first place, how dare he try to put his finger in my medication!

The insurance will not pay for another medication as this one was just so I cant get it even if i go to another pharmacy that would treat me with more dignity and would at the very least attempt an interested in my health.

At the end of the day, not only did you provide me with the damage product, you caused me symptoms and the CVS has embarrassed me in front of my neighbors and fellow shoppers. They look at me with their sad looks. I was so mad and embarrassed!

I am writing because I want an apology and most of all I want my medication. I'm expecting an official response.

I went in to pick up an antibiotic for my sick friend who does not drive. First off, the pharmacy didn't have the drug ready. They had to call the office (on my insistence) to verify that it was for one Z-pack instead of one pill. One pill? Really? Anyway, they verified it was indeed the Z-pack (6 pills, 2 on day 1 and then one a day for 5 days). I got the package and didn't think I'd have to look at the box; that it would be complete. I dropped it off with my friend and started home. I get a call from her ten minutes later saying there was only 3 pills in the package, not 6. She lives 8 miles away from me. So now we have to return to the pharmacy (spending time and gas) on Friday to pick up the remaining three pills. Their mistake; someone from the pharmacy should deliver them TO her. And aren't those boxes checked before they are released? This was poor customer service from beginning to end.

I visited a cvs store in mertarie Louisiana and I was sort of insalted and/ discriminated against. I was sort of in a rush and wanted to be in and out of the store because I was on my lunch brake. I want strain in and went to the front counter because I want wanting to purchase a iPhone charger; at first I did not see them so I counted shopping around the store look for the cable. Furthermore the cashier was behind the counter, never asked me do I need help or how could she assist me or anything. I went back the the front counter to ask when can I find an iPhone charger, she ignored me as if I where not there. I asked her politely I'm looking for a iPhone charger she ignored me again. I was not until I said I'm look for a cheap iPhone charge was then she replied. I might add That I was a little dirty but I was only because I had been at work, but on the other hand why so judgmental I displayed no up notions behavior was polite and patient the hole time, I feel the behavior the cashier exhibited was unexceptionable. I pay just like everyone else who comes in the store, I contributed to society just like every other hard working person.

I have used the pharmacy for 5+ years with no complaints. In the last 6 months, with staff changes and a new pharmacist, the entire department is horrible. They are rude, don't explain scripts, when asking questions-don't walk over to talk, instead yell from where they are standing so everyone can hear-which may I add is a clear violation of HIPPA. If my insurance allowed me to go elsewhere, I would. I have never been treated so poorly.

Yesterday, I was given a change in script from my primary for a pain killer. They refused to fill and stated they couldn't. When I repeated what my dr told them, they then stated that it was bc my insurance wouldn't cover. I called my insurance, they lied. Went to pick it up today, they didn't have it ready. When asked was very rude like I was wasting time. Complete disgusted in the service and sick of being treated like garbage every time I have to pick up a script.

I have never been treated so badly in my life. Every time my dr writes a prescription for clonidine 0.3 they give me a very difficult time! They even went as far as to call my dr. And say I tried to fill 2 different clonidine prescriptions, which is a complete life! My insurance would never allow this. So now my dr thinks I abuse a blood pressure medication. They give me a huge attitude and make me feel so uncomfortable there. Unfortunately it's the closest pharmacy to me and i'm kind of stuck. They also always question how my prescription is written just to hassle me. I've never felt so utterly disrespected in my life. They make me feel like i'm a drug addict when it's not even a controlled substance. All my friends saytheyre awful as well. Why isn t anytyhing ever done to represent these people?!? It's sickening what they get away with! The head pharmacists name is jeff and he's a terrible person

We purchased several bags of cinnamon cherry peppermint and root barrels and they are melted and in her candy dish. I have photos. My mom is elderly and can't remove the wrappers. I am attaching photos. Some are melted in the bags. I'm not sure if this is old or if there is a problem with CVS Gold Emblem Sugar free candy. Mom has mentioned several times that she can't remove the wrappers. Has anyone else had this problem?

On 10/27/2017 at 7:00AM, I was approached by a man named Cletus and Ron, both of which said that I needed to take off my school backpack. I go to this store nearly every day with the same backpack and use it in order not to use plastic bags. The man who really was aggressive and belligerent towards me was Cletus. When I asked him why I needed to leave my backpack in the front of the store, he said because "I said so" and then got close to me and asked me if I had a hearing problem. When I stated that I did not; he got angrier and said I "I was full of [censor] and that I better listen, or I would not be allowed in the store." Meanwhile, I was trying to pay for a box of cereal and Ron tried to charge me $9.99 for a $5.00 box of cereal. He exclaimed when my card did not go through that I did not have enough money; I said that I was not charged correctly, and he canceled the sale and charged me again, this time by scanning the box. I asked for the employee's name and neither wanted to disclose any information. I want a refund for the cereal I bought.

I have been a loyal CVS customer for many years (30 plus). This is the first time I have ever encountered rudeness at a CVS Pharmacy. The staff are always warm, helpful and extremely polite. Today I was shocked by the rude and unhelpful behavior of Viridiana at Park Cedar Drive, Charlotte NC. If she is working the next time I am at the pharmacy I will leave as I do not want to work with her again. (She doesn't reflect on the business with her attitude and lack of people skills.)
Thanks for your help.
Suzanne Elsberry Schweikert

Have already sent in complaint...no reply as I expected. On more than one occasion i have used the mens room at the N. George St. CVS in York PA. while there to pick up prescription. Some time in past it was that bad I pointed it out to the manager...well obviously it is not something she cares to really take care of, stay on top of or worry about! Its disgusting. Has not been thoroughly cleaned in a long long time. It is pretty much always dirty. My next step is to contact the health inspector of York. Afterall it is a Pharmacy and a Public place. I will be happy to send pictures of the mess that I have if someone really cares at all? I believe it may be time to move my business to Walmart...

My doctor (Dr Slattery) wrote a prescription for this 20 mg capsule. I have no insurance, so I went to the CVS closest to my job to fill it. I asked they young lady in the pharmacy how much this would cost. She told me it would be $16.00. I asked her to have it filled.
When I went back to pick up the Rx, they told me it would be $27.60. I asked why and they told me the 20 mg was on back order and they had to give me twice as many of the 10 mg. I said is that not the same thing and cost. She said it doesn't work that way and it would be more money. I asked that when I come back next month, if they have the 20 mg dosage, it would be $16. She said once they fill the prescription as 10 mg, they can't change it to 20 mg (even though the doctor wrote it for 20 mg) and it would still cost me $27.60 (?!?!)
I paid the $27.60 just so I could get the medication, but I will be calling my doctor next month to write me another Rx for this medication so I can bring it somewhere else.
I don't appreciate the double talk just to get a few more dollars from me.

Incident happen on Monday October 23, 2017 at 7:10PM

Unfortunately I have to tell this horrible story again, Last night My young daughter I went to our local CVS store located on 1520 Northampton street Easton pa 18042.

The store had several customers waiting on line as the cashier rang people up. I was fourth in line with a large family behind me. My daughter had picked up the wrong batteries and I simply got off the line for a second the switch them out. When I walked back to my daughter the cashier (woman) by the name Nikta was extremely rude towards me and told me to go to the back of the line . I had explained to her that the little girl standing was my child I just had to switch the batteries . She began to use profanity and say that " I had to take my [censor] to the back of the line " I began to get angry not only do I have my young child with me but I am five months pregnant and I've been waiting patently in a line that just had several individuals in front of me. This Woman Nikta was unprofessional, Rude, Has no sense of customer service and was extremely wrong to treat someone that way. After her calling me a "[censor]" I finally took the batteries out of her hand and went to the back of the line . I have never in life experienced such embarrassment and use of unprofessionalism. I waited for the manager to come out of the back office and even with her supervisor in front of her did not stop her from being loud and rude yelling that I needed to leave. As I simply asked the manger for her name . Again all this happened while my daughter was in the presence and the family also next to me.
while I was leaving Nikta yelled that I was a "black [censor]" and to Not come back. Which I will no longer do plus I will be letting all my family and friends know of what I went threw.

To think CVS is a family Store that at that location someone racist is
working .

I apologize of using such horrible language in this form but I had to Voice how unethical this all was.

October 23, 2017, while shopping in the store last night, I noticed a member of management was reprimanding a colleague on the sales floor and not where customers could not hear the discussion. I feel it is a violation of this employees rights to be publicly humiliated because he did not like something that she did. She was trying really hard not to cry when she rang me out. I really liked her because she was pleasant. I agree that she was right that it is a violation of privacy to have schedules posted where I as a customer could clearly read everything including who was working and the times that they are working.

I went to the cove's store located at 3030 west Dillard avenue, Milwaukee, Wisconsin 53218. I went to the register to check out my merchandise by a cashier named Jose.

He proceeded to bag my groceries and I ask for a second bag and he told me only one bag per customer. I ask him a second time for another bag and he said no and proceeded to help the next customer. I told him that I was a paying customer and would like to speak to the manager.

He stated the I am the manager. His name tag only said his Jose.

I ask him again to speak to the manager and he stated no.

I am filing this complaint because he was very rude and unprofessional.
I would like something done about this. No customer who spends their hard earned money should have to be treated like this. Thank you for your time

Mr. Glenn Taylor
Po Box 12830
Milwaukee, Wisconsin 53212

It’s pretty disturbing to come across a DISTRUCT PHARMACY MANAGER AND A PHARMACY MANAGER for your Oak Ridge, TN store trash talking a former employee. It doesn’t matter whether they thought she wasn’t the best or not or that they were glad she is gone. That is absolutely distasteful, terrible service, and shows what kind of people they really are and what they think of their past and current employees. Shame on you all for allowing such things to go on! Maybe you should re-evaluate your supervisors and let them know customers do see social media and what is posted. My business will now be taken elsewhere.

An employee named Carlos at the 82nd Street & 1st Ave CVS in Manhattan was trying to help me find something in the store. When he couldn't find it, I walked away from him to ask someone else and then when I walked by Carlos again he said "thanks for the walk, I really liked it," and looked directly at my leggings, suggesting he was staring at my butt as I walked. I reported it to the manager, who seemed embarrassed by this. This is sexual harassment and it was disgusting. It made me feel victimized and unsafe at my local CVS. I would hope that CVS has a zero tolerance policy on sexual harassment & takes care of this immediately. I want someone to follow up with me via email at [protected]@gmail.com.

I cannot explain how frustrating it is for a patient to constantly get the wrong medication! My fiance has been on the same brand medication for years, has talked to numerous pharmacy managers, who have noted his account, and they still keep refilling the generic medication. Today he called in his refill for a brand medication. He called back to speak to a technician to see when it would be ready and again they stated it was for the generic and it was being filled. He then asked to speak with the pharmacy manager and she also stated the generic was being filled. I would like to know how many conversations we have to have with pharmacy staff before this basic task is completed correctly? This has happened over years with numerous pharmacy managers and notes in the computer stating the patient takes the brand! How is his prescription being changed from brand to generic when refilling a current prescription? The pharmacy manager, Aleisha, was very rude and not compassionate at all. She read the notes for brand herself, and how this same issue happened last time he picked up, but still could not offer advise on how to resolve this issue, nor did she tell us when it would be ready. In fact, she hung up! Why should a patient have to go through this frustration every time they order and pick up their refill? Please help!

I need someone to tell me whether this is on me or on you guys. I don't like logging complaints, so if I didn't feel like I was unduly inconvenienced, I wouldn't bother taking the time to type this up. I also want to make clear that the last thing I want is to get anyone fired. That's not what this is about.

Anyway, after having already made one trip to CVS to pick up some things, I realized I'd forgotten a couple of major items I needed, and went back to tonight for a second time in order to grab those and a few other things. Upon arriving at the checkout counter, I asked if I could split my payment between two credit cards, as both my own and my mom's accounts are pretty low right now. The total came to $62.26, and the cashier asked me how much I wanted to split between them. I said half, but still had to spell out that I meant $31.13 on each card. No big deal. She hit a few keys, but I noticed that the screen on my end had not changed from $62.26 (like every other time I've ever had to split a payment like this). But I figured she knew what she was doing, and went ahead and tried to process my own half first. She told me that she had gotten an error to "present tender" or some such, which is what I assume the error is when the machine wants you to pay cash for a lack of available funds. Befuddled, I asked outright what that meant. She just said the machine wouldn't take it. I immediately checked my checking account via my cell phone, as I was pretty sure I had $32 in there, at least, and found that I actually did have over $62. I mentioned that the price had never changed for me, but she insisted that she'd split it up properly. She repeated the error, to which I knew I had enough money to cover if she'd split it up, so I just swapped out and tried my mom's card instead. Sure enough, the whole damned thing went through. I was getting irate by this point, and said that it hadn't been split up yet. She outright told me that if it didn't take splitting my card first, it wouldn't the other card first, either. Pissed, I just took the receipt and left, and didn't realize until I got home that there a section on my attempt to use my own card first labelled as "declined info, " which I'm thinking probably means I accidentally input the wrong debit code. I was never given the option to rectify that mistake. She kept insisting that my card wouldn't have worked, which is the really weird part. And I didn't have cash on me to split that way. Before I could go home, I had to go completely out of my way to my mom's bank in order to pull the cash out from my account and deposit it back into hers.

I just want to know what the hell. If I input the wrong code the first time, that's on me, but I don't feel like that excuses any of what was being said or done on her end. Despite the minor feeling of humiliation, this is hardly an end-of-the-world scenario, but it really gets under my skin when professionals won't admit any wrong-doing or mistakes on their own part.

-- Topher

This past Wed. I stopped at CVS in Ephrata, the clerk asked only for my birthdate & year, was told to come back Friday. On Friday, a different clerk said she didn't know why I was sent away till Friday. I was then told to wait for the pharmacist, I didn't mind waiting for 20 minutes, if the pharmacist was filling prescriptions, and he wasn't, but he kept waiting on newer people, and it went on and on. I felt that since I was there first, I should have been waited on before all the people that came after me. I finally got behind the last person he was waiting on, and then he called my name, he then told me to get behind the three newer people in line. I appreciate that CVS gives out free shots, but the procedure needs to be reviewed, first come, first served. I was the only person there for a flue shot, and it is a two minute procedure. I hope you will look into this. Thank you. Joe Grossman, a regular CVS customer.

Store 9572. Pharmacist name Jisung Hwang. Month after month this pharmacist does not fill my prescriptions as promised. It was promised for yesterday but when I went to pick up today I was told that she"forgot". This is old and tired. Nothing but excuses from this crappy store. This is the same store that stole my controlled substances in the past. CVS employs [censor] and thieves. Your company may be the biggest but it is far from anywhere near the best.