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Disrespectful employee & poor customer service
I am a very loyal customer at CVS Pharmacy, actually having received recognition in 2019 as a most valued customer for my monetary contributions. However, unfortunately today when I decided to stop by at this particular CVS store location, I received some of the most blatantly rude and disrespectful customer service from a middle-aged, female cashier, whose...
Read full review of CVScvs health dry skin therapy
Have you changed vendors for this product or has your vendor changed the formula. I have been using this product since you first introduced it years ago and it has been a great product. I purchased a pump bottle, several months ago, and it is a lot thinner, bordering on the consistency of water. It is even difficult to get it to stay on an applicator without running off.
Pharmacy
My medication (Humira) that requires to stay cold was delivered to the pharmacy on 1/8/20. On 1/14/20 when I hadn't received a text or phone call letting me know it was ready I stopped by the store. I was told it wasn't there, then after phone call to my insurance company I was told it was delivered 1/8/20 at 2:12 pm and gave the employee name that signed...
Read full review of CVSPrescriptions
I went into the Broadway CVS pharmacy in Grove City Ohio and talked to the receptionist about a prescription that was on hold and one that was in process since December. It is now January 21st of 2020. Both were are an issue due to the pharmacy waiting for my Dr to get back with them. In the meantime I have run out of my medication and test strips, just becasue no one notified me of the situation of which I am the person who really needs the help here. The receptionist was very uncooperative and just said get with your Dr. This is a real problem for the patient. There is no communication between the pharmacy and the patient, the pharmacy and the Dr, and the RX provider is just not helpful either.
Bottom line, I need my medication and when a pharmacy contacts the Dr. and gets no response and just lets it sit there, it is not benefit to the patient and when the pharmacy no longer reaches out the the patient, they have no idea there is an issue.
Receptionists really need to get some customer service. Not just we have called the Dr. and he has not returned our call (for 3 weeks).
Pharmacist
I just went and picked up my medicine from this location tonight and the pharmacist made me feel horrible. I am pregnant and battling really bad nausea all day and so therefore I went and picked up what the doctor prescribed me and she made a horrible face while scanning the medicine and also said well that's not really good for you . To be honest they are...
Read full review of CVSDiscount percvs policy not received.
I Came into CVS to pick up prescriptions and to buy some nicotine gum for my Teenager. I was led by the cashier to a locked area near the cash register that a customer could see the merchandise, but did not have access to. She asked me if I would like to purchase the CVS brand nicotine gum for $ 5.99. There were 2 boxes of the CVS 2mg 20 pieces gum behind...
Read full review of CVSProfiling / calling pd on honest, paying customers
At this CVS location at 1324 San Carlos Ave, San Carlos, CA one of the worst experiences of my life occurred. I quickly went in to buy a drink, doing nothing more than briefly walking past the cold cases and scanning for my drink, which I put in hand and bought. 5 minutes later in a very public location around people who know me I was approached by police...
Read full review of CVSPrescriptions
Because of my drug plan I changed over to CVS Pharmacy last year and have had nothing but one issue after another with the LaFayette CVS Pharmacy! Without listing a page full of issues I will just say they have a VERY poor staff and have little knowledge of their profession. Just today they refused to fill my estrogen prescription that says on the bottle...
Read full review of CVSGlimepiride 4mg tablets prescription
January 17, 2020 Dear Mr. Larry J. Merlo / CEO My name is Edwin Haynes and my wife name is Elise Rector Haynes. My Email address is [protected]@aol.com. We have been loyal long-time customers of your corporation a long with several family members and friends throughout the states. When I have received your automation service survey. I always take a few...
Read full review of CVSService
I have had to many complaints about this store, it has to be the worst pharmacy in the CVS company. Each month that I try to fill my Amphetamine Salts scripts that are sent over 3 at a time, from my dr. there is always a reason why they can't fill. Last month they mistakenly discarded the script, for Dec and stated they couldn't fill the next month...
Read full review of CVSMedicine
Bad experience from this pharmacist and Christina who was very angry at me telling me to leave when I was already leaving! who went beyond disrespect full to being downright abusive with criminal behavior! Apparently they don't like being complained about! Well, too bad customers have a right to complain about poor customer service! Christina just wanted...
Read full review of CVSPharmacy
On more than one occasion they continued to refill a deleted blood pressure medicine that was replaced by doctor with a different brand costing us $94.00 in a loss. Have asked them 3 times to delete this medicine and they failed. Had prescriptions picked up and brought home which we could not return for a refund due to policy. You should put seal tape on...
Read full review of CVSStaffing shortages
I just left this same complaint with the customer service agent at the 800 number but want to make sure someone actually sees/hears it. My store is # 1781 in Lynbrook, NY. First let me say this is not a complaint about the store staff who are all very nice and helpful. This has to do with staffing issues at the pharmacy. For the last few months there ha...
Read full review of CVSFilling of prescription
I called your mail order pharmacy because I was supposed to receive my shots today and that pharmacist helper was very rude! I have worked in a pharmacy for my whole life my dad, sister and 4 cousins are pharmacists and my father owned 7 pharmacies. The lady told me that they emailed me 4 times asking for a new prescription and I only got email yesterday that I needed a new prescription which I shouldn't because they just got one in aug. Now I don't have my meds and I need my shots. The lady was condescending and rude. This is not the 1st time with this issue of them not getting my meds and not letting me know until the day before. I will be switching this to walgreens I cannot stand how I am being treated and all the mistakes cvs has made on billing and now not filling my meds. I want a call from someone at cvs about this. [protected]
Wendy griffin
Pharmacy not doing their job with filling refills on time.
On Monday January 6th, I turned my prescription into the CVS Pharmacy at 11900 Balboa Blvd by my house. I have been going to CVS for years. I turned my prescription for Lyrica and Xtampza in early to give them time to order them. They are both controlled substances. I received a text message on January 10th that both medications will be ready to pick up on...
Read full review of CVSStore/pharmacy complaint/staff
On 1/9/20 I requested a refill from my doctor. My doctor called in the refill to the store listed above. I got a text a few hours later stating it was too soon to fill the refill and that it could be filled on 1/10/20. (The next day) On 1/10/20 I went to the store at approximately 12:00noon to get the prescription. I stood at the counter for 8 minute...
Read full review of CVSCoupons
I was getting emails, coupons that would save me 30-40% off my purchase. My friend continues to receive the coupons, but I have not received one in over a month ! Why ? I will NOT shop at any store without coupons. I have to watch my budget. I do love the clothing line and I am a cosmetic freak but again, I will not even stop in without a coupon. I will go to other paces with less expensive merchandise. I am not a Walmart fan but I have to go where the price is right ! Thank you
Pharmacy service and care
Your Pharmacy has a policy of not filling a perscription even one day early for any reason, My perscription is normally filled on the 20th/21st of the Month, Well Christmas week started that day and for those of us heading out of town for the Holidays, that meant we could not get our refill. (this is just corporate bureaucracy). So that forces your...
Read full review of CVSPharmacy not having medication needed
CVS store #2818 in Boca Raton consistently does not have medication available. Many times I have tried to renew medication only to be told they are out of stock. I tried to refill medication on 1/2/20 and it took four days before they had the stock needed. I tried today to order two medications and again I was told they are out of stock. Although I have...
Read full review of CVSCustomer service from kathleen
Good morning. I typically do not post negative reviews or comments. However I had an experience last evening at the CVS in Clarksburg WV. I will give you steps leading up to and thru the event. So, please bare with me. First. Lets start with your return policy. 100% satisfaction guarantee on beauty purchases Be 100% happy or receive 100% money back on...
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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