CVS
reviews and complaints

CVS what a joke for upper management. I scheduled an appointment online to take a covid 19 test at 6401 Precinct Line Road in Hurst, Tx. I am a VA which they take, I took the test and then was told to wait for the nurse to give me my results. I waited about 5 minutes and she took me to the back and started asking me alot of question and took my blood pressure and it did not seem right. She ask me to wait and she printed out my bill and they charged me for a assessment charges $99.00 and another $120.00 for the covid test. The covid test I agreed to but not the assessment. The nurse stated that it was a requirement when taking the covid test by the VA. So I called the VA and they stated that was not ture. I disputed the charges and they has some manage call me and she was a joke how did she get that job. They only care about how much money they can get from you, since the gov'tment is not paying for the covid test anymore. The manage stated that it is there new policy now as of April that all covid test requires this assessment for $99.00. I can not trust what CVS tells me now because someone is lying but they are not going to admit to it. My family and I will never use CVS again for anything.

Today. With great difficulty getting off an intense work schedule, I scheduled an appointment for a COVID booster vaccination at CVS Sangamore Rd at 7PM. I will preface my complaint by noting that over the last two decades, I have had excellent service at CVS and therefore my choice for the COVID vaccine.

I arrived early — at 640PM, registered on the phone app that I was in the store and walked upto the Pharmacist "KC" and made myself available for the vaccination. He retorted that they were busy on other matters and that I should come back after 645. I therefore left the store to minimize COVID exposure and returned ahead of my appointment at about 655PM and presented myself for my 700PM appointment. "KC" then tells me in a raised voice that I had not registered on the App. I explained that I had and showed him my phone and the app button I had used to register. He was unapologetic for his error.

At 700 PM I followed him to the booth and was about to sit down for the vaccination. When he told me he must give another man his vaccine first.

I explained that I was here for a scheduled 7PM appointment and it was now 7PM. He retorted that he had multiple 7PM appointments! Here in an environment of careful social distancing and time seperated appointments, "KC" tells me that not only are there more than one 7PM appointment but, he wants me to step out of the booth so he can vaccinate the other 7PM appointment first. I therefore had no choice but to leave the booth and allow the other customer to be vaccinated first. I was hopeful that the store surveillece cameras would have recorded this event. However, just to be sure I took a photo to capture KC Vaccinating the customer ahead of me while I waited. Photo attached.

When I was subsequently summoned to the booth, I explained to him that his logic was totally idiotic where he selects one and not the other 7PM customer, and in addition a process that is inconsiderate about cross infection of customers.

He took offense and decided he would not vaccinate me. Put another way he refused to do his job after abusing the customer with his inconsiderate and arrogant behavior.

The Shift supervisor Sheree was helpful but could do little to get KC to do his job.

Complaint by: Dr. Rajasingham arj.ind. [protected]@gmail.com

I am a prescribing MD with 20 years' experience. CVS must stop requesting updated Rx when they are good for and written for 1 year. CVS pharmacists must stop telling patients to not take a medication or to stop medications prescribed by MDs just because there may be a potential interaction. MDs are capable of managing risks and benefits, and telling a patient to stop a medication is practicing medicine, which pharmacists are not qualified to do.

CVS must stop cancelling Rx just because someone doesn't pick it up right away. CVS must stop telling pts they have "contacted the doctor's office" about a refill when all they have done is send an electronic request. CVS must stop requesting refills a few weeks before the Rx is expired at a year, when MDs are required to see pts to refill Rx. The current practices extort the valuable time of MDs away from their patients and, frankly, their families by whittling away at the insufficient time MDs have. Pharmacies are simply there to dispense medications as directed by the MDs. CVS needs to start doing its job properly - not more, not less.

I have made a complaint to my governor attorney general and have a case in the Virginia Department of Health due to injury of this test. I was feeling sick I did take the test because I was working for a company that is regulated by OSHA at the time. Within hours I was dealing with the most excruciating head pain dizziness eye pain blurriness and have been dealing with this situation for six months now. I am getting a runaround and I intend to include CVS making sure they are aware of my intentions. This test has taken MY ABILITY TO FUNCTION AND WORK. Prior to the test I had no issues and functioned normally.

The Pharmacist at the CVS located in the Target in Forestville Maryland was very rude and hanged the phone call up on my wife twice! The last time my wife asked for the Pharmacist and she said hold on and hanged up again! She is the PHARMACIST!. Her name is Frankie. So we jumped in the car and made the 5 minute drive. We get there and tell her what had happen and she lied and said she didn't know who had answered the phone! When we heard the same voice coming out of her month, we knew it was her! We have been going there since 2012 and never had an issue with anyone there until today. She was very rude and disrespectful and should NEVER have a job like that. We are changing all of our prescriptions to someplace new. It's sad to be treated this way. I hope someone does something about this woman. She's going to treat the wrong senior bad one day!

After going to 4 CVS stores due to the primary one not having the drug and shifting to another store I was able to get to 70 Princeton/Hightstown Rd. NJ to pick up my script on 5.22.22. The listed cost was $124.53, the Good Rx card showed $36.86 as the price at that location. Well, the pharmacist said that there was NO discount available, so I was forced to pay the full $124.53.

Then on 5.23.22 I went to the CVS (primary one) at 629 Abbington Rd. NJ to pick up another script. Once again Good Rx listed it at $17.79 yet I was forced to pay $23.41 instead!

I don't know what this chicanery is but I have clearly been ripped off! According to my figures you owe me $93.29. So, please rectify this egregious situation!

I want to start off by saying I work in customer service and have also worked at a pharmacy so I understand that things get busy and service gets behind. But... with that I also feel like your customers do still need to be taken care of.

I visited the CVS located at 2712 FM 365, Nederland, Texas 77627 on Sunday May 22,2022 to pick up my husbands prescription and as expected there was quite a few cars in the drive thru so I parked and went inside to see if the line was any shorter. I was not, but, no big deal the pharmacy is always busy full of sick people wanting to get their medication asap. My issue was that there was only a pharmacist and one tech working in the pharmacy, and they were GREAT trying to help everyone as quickly as possible. The pharmacist even called for a Manager to please come to the pharmacy to assist BUT when the guy came from the front he proceeded to tell her in front of a line full of your customers that he was advised from his manager that if he had things to do he could not help the pharmacy... THAT WAS VERY UNPROFESSIONAL in my opinion... CVS employees need to work as a TEAM for their company and for the customers...

Thank you... Chrissy Nuccio [protected]@yahoo.com

I responded to what appeared to be a legitimate CVS survey on May 6 2022. I provided my banking info as asked on may 6 or may 16 for shipping charges to pay for Fitpro device that was to be free. The shipping charge was taken by Manhatten extreme [protected]. Then on Fri May 20 $56.09 was taken by a other co. I have never heard of perfect gadgets online. This was unauthorized.

Today I had an eye problem, tearing and burning, which has been previously diagnosed as allergic conjunctivitis.

I tried to make an appointment at one of your Minute Clinics near me in Boynton beach, Florida, zip code 33472, and the 2 that were near me were booked for the day and the next day by 10:00 AM.

Then I tried to book a tele health and or video appointment for over an hour, and your website kept crashing, telling me it was having " technical difficulties." I tried 4 times.

Then I saw on your website that a clinic may take me as a walk in if they have the time.

I went to the clinic in Boynton beach, inside the Target store on 650 N. Congress Ave., The sign in kiosk said I could not book an appointment. So I waited for the nurse to come out of her office. There was no one waiting to be seen. It was about 1145 AM. the kiosk said the nurse goes out to lunch from 130 to 200 PM.

The nurse came out of her office to throw out some boxes of garbage. There were no patients in her office. She asked me if I had an appointment and I told her I could not make one, telling her all the bs I was put through trying to get an appointment today, not only for in person, but for tele health and video as well. Then she asks me what my problem was. I told her my eye was tearing and burning, and the OTC medication this place gave me last year was not working well.

I thought for sure she would see me, considering she wasn't doing anything else.

She had the audacity to tell me that she was all booked up for the day and could not see me. Then she agreed that the website has been infuriating people who say they cannot book appointments on it. Did she really think I was that stupid to believe that she was so busy that she could not see me ? This woman was one insensitive lazy POS, that should not be working in health care. How can you let someone in pain sit there, while you are free, and tell him to go home ? It was beyond disgusting. She should be fired.

I stayed there for another 15 minutes, and still no other patients arrived.

I've had it with your clinics and websites. What a horrible company you are running.

Eric Golub

6028 Terra Rosa Circle

Boynton beach, FL. 33472

[protected]

Don't you have a district manager to step in and help? There is very little help in this pharmacy. Drive Thru was shut down a couple days ago, therefore my handicapped aunt had to go inside. After a week and a half of telling her that her medication would be in on a certain date, she transferred all her scripts to another pharmacy. Her order is often screwed up. They only had a pharmacist and 1 employee working that day, you can imagine the wait time. I was on hold 20 minutes today. I have been patiently waiting for this pharmacy to get more help, I have had my order wrong most of the time. I am now sending all my scripts elsewhere! It's a shame they can't get enough help to serve the customers they have. (Or had). Even though they needed to be better trained to listen to the customer, This store used to have alot of help, why do the employees leave? Corporate should get a district manager in there to help rather than LOSE alot of customers!

a store ASSOCIATE AT THE Laconia CVS on union ave was rude and made a remark to her coworker saying she cant believe that im buying my daughter something because she was crying, she callede my daughter a brat even tho she was 3 and having a meltdown

I have been filling prescriptions with CVS for many years. One store in particular,#3433 in Ft. Myers. I have a script for a controlled substance that I need filled sometimes. This script has come from the same doctor in the last 11 years. I've never had any issues in the past. The pharmacists and staff have always been amazing. The last time I had this script filled was in February. Recently I have been to the store 4 times over the course of a month and each time I've been told to come back the following week, because it was not in stock. After the final attempt last week, the girl was rude and could not tell me why I was having issues getting it filled. With an attitude she said "you're not the only one needing it". This is after telling her I've tried 4 times in a month. She did not care. I went a few miles down the road to the next CVS and was told they were out of stock. The next CVS I tried refused to fill it for me. They said I was too far from home. After we exchanged some words, I explained my situation and he checked CVS inventory. He told me both stores that turned me away had plenty in stock. That store manager then called Store #3433 to find out why they keep turning me away. Someone told him that I was red flagged. I don't even understand what that is for. Even If I deserved a red flag for something, why was I not told? I also got the script there in February. Why did staff keep telling me to keep coming back later and try again if they were never going to fill it? I'm frustrated and angry at this whole situation. Surely your store policy is not to treat customers this way. Especially when they have been coming there for years. My parents have also been using this same store for 20+ years. I want answers. Please & thank you.

pharmacist great/underling tech most unprofessional ever lost or business.

I had a prescription by my docter faxed to cvs in fort valley georgia on the 12th o

Of may 2022 to be picked up on the 15th when I went to pick it up apparently they did not know if it had been ordered. I called back on the 16th of may 16th may 2022. I was told that they had no idea when it would be delivered this is a prescription I need on a timly basic. My name is dexter floyd and my phone number I [protected]. Thank you.

I had my Doctor send in two prescriptions for pain (non-narc). CVS flat out said "You don't need them woman!" I said I had refills on them and they lectured me I'm not even allowed to say "hello" or they'd call the police and have me beaten and raped. Then they insisted I that the last time I got refills was May of 2021. I said "No, I saw the Doctor in January of THIS YEAR!" They called me a liar and told me to shut up or I'm banned! So next time I have to go for my heart/bp meds if they deny me or give me the wrong prescription I'm not allowed to say anything or I'm banned for being a terrorist! CVS has gone way too far with women hating and islamophobia! CVS at 4627 N. Main Columbia SC needs SHUT DOWN RIGHT NOW! I wish my insurance covered another pharmacy. It doesn't.

On 05/11/2022, I went to the South Hill VA CVS to pick up two refills. One was a 90 day supply of Amiodarone 200 mg. I was charged $12.74 when the Tricare allowed amount is $6.52. The $6.52 is what the CVS in Kerrville TX charged on 02/01/22.

On 05/11/2022, I went to the South Hill VA CVS to pick up my 90 day refill for Carvedilol, 12.5 mg. I was charged $8.78 when the Tricare allowed amount is $1.74. The Tricare allowed amount of $1.74 is what the CVS in Kerrville TX charged me on 02/01/22.

The three customer service representatives that were involved in processing my refills seem to be uninformed on how to process my Tricare/ Medicare Advantage medicine request.

Is this experience to be expected in the future? Is this the way Tricare customers are to be treated? Shall I take this concern to Tricare?

I request a review of the amount I was charged and refund the excessive charges. Thank you

Tuesday, 5/10/22 around 6:40pm I went to pick up my Blood Pressure and Heart Failure medication. The bald (Blonde) african american Tech with what appears to be feathers on her eyes informed my 80 yr Old Father who has been a customer of CVS for over 25 yrs that they could not refill My heart failure medication Entresto until the 24th because my insurance doesn't cover it. My 80 yr old father concerned about his daughter (I) with an 18% functioning heart said, "She will die if she stops her medication". The pharmacy tech responded, "Oh Well, that's not my problem" with such a nasty,insensitive, rude, dismissive tone. As I sat in the back of the car with my 5 month old baby and my 8 yr old, I could not believe how rude and dismissive she was. She continued to be rude speaking over my Father and laughing responding once again with a rude attitude "ANYWAYS". Who speaks like that? What happened to listening and assisting a customer? What happened to getting help if you can not handle or in a bad mood to help with a situation? I can only imagine how she speaks to other customers. Being in the customer service industry and running my own business our job is to assist and engage with customers helping them find solutions not speaking to customers like they are beneath or trash. The pharmacy tech continue to laugh with her co workers and jump around while on speaker like hyenas. Not one care in the world did her or this location have. No sense of compassion or consideration for customers who are ill needing their medication. Mocking the situation while continuing to laugh. This went on for about 15 mins until the pharmacist finally explained why I couldnt receive a refill. If this information was given when we spoke to the Tech we would of had better understanding. I was offended especially for my father who was just asking a question. I can only imagine how many others were treated poorly, dismissed when in need of their medications. Not to mention, customers already have a hard time dealing with their sickness, trying to obtain the correct medication and to be treated like you dont care that to need this medication to survive days, months or maybe even yrs is very insulting and insensitive. The stress that this tech caused could of made my heart fail at any given moment. Then, What? Im Sorry? If you can not assist the public then you shouldnt work with the public. This is the reason why so many people DO NOT go to that location and I finally understand why. My family and I been customers for many yrs and after this experience we take out business elsewhere and make sure to the associates, businesses as well. This location should screen their employees to make sure they actually qualify for a customer engaging position not just hire to fill a position. The lack of behavior, ethics, customer/patient care im sure has been misrepresented by the pharmacy tech. This uncooth technican should be reprimanded and removed immediately from engaging with customers until she receives proper training how to provide customer service. Shame on her supervisor for allowing this kind of behavior! I will be contacting the BBB as well because how We were treated was a disgrace!