CVS
reviews and complaints

I'm a medical school graduate. I am currently in the US for potential observership opportunities In NY. As part of the paperwork for my observer-ship I was required to get the Tdap vaccination.

On 9th April 2019, I went to the 202 S. Highland Avenue Pharmacy, Ossining, NY. I was administered the vaccine on my right arm. The person who administered my vaccine was Okolica Hadassah.

She gave me the vaccine too high on the right deltoid. A few hours after the vaccine was administered I suffered immense shoulder pain to the point of not being able to move or sleep through the night. Over the next 48 hours my shoulder drooped further down. Even he slightest movements caused excruciating pain.

Today is 5th May 2019. It's nearly a month later and my shoulder still has a limited range of motion. Abduction, adduction, internal and external rotation of the joint is very painful. I cannot raise my arm over my head, I cannot reach behind me to fasten my bra strap. I still have to take pain killers to go about my day.

I am very distressed that this improper vaccine placement has caused permanent damage to my dominant arm. I lead an active lifestyle. I played basket ball for my high school and college teams. I represented my state at the rowing nationals.

I went to my Doctor yesterday on the 1st of May, a pain management Doctors office. My pain has worsened after 3 MAJOR LUMBAR Surgeries and 3 cervical fusions prior to that. The most recent surgery was November 29, 2018. The point is my Doctor or Nurse Practitioner in this case changed my meds from four 10 mg. Oxycondone to three 15 mg. Oxycondone, only increasing by 5 mg. Per day. The month prior I was taking six 10 mg. Oxycondone per day so difficult to change. My prescription for ER morphine was also changed from three 15 mg. Per day to two 30 mg. Jessica the pharmacist at 2788 Murfreesboro Rd, Antioch TN 37211 said she didn't feel comfortable filling it but put me off twice having me call back. I had NO Oxycodine on hand and was up all night. I'm sorry if my Doctor felt it needed changing it shouldn't be up to the pharmacist to dispute. I called again today with a young man pharmacist to had a voicemail from my Doctor yelling him to fill it but after 12 Noon today nothing was done. I use a walker and can't even stand straight I'm in so much pain. I told my doctors office and they suggested I go to a different pharmacy. He then harassed me at the window when I got there disagreeing with me on everything. Your pharmacy is ridiculous. If they want to be in law enforcement then they should work there. I was going to move all my scripts from Walgreens there but not now. I told him today that I was done with the games!

My daughter left Urgent Care with a prescription for pain medication for a fractured tooth. We arrived at #CVSPharmacy Store #4151 a little bit after 8pm. The pharmacy tech whose name was Alex stated that he had to verify the prescription with the Urgent Care. He took my daughter's prescription and told us that he was unable to verify the prescription since the Urgent Care was closed, but it would be ready by the morning. We called in the morning three times. The first time we called they said they had no idea what was going on since my daughter's information had not been entered into the computer. they advised us to call back when Alex got there which was around noon. we call back at noon spoke with Alex and he stated that they didnt have the medication (Norco) in stock. The next time we called they said it was being processed. Each time we were treated poorly. They spoke to us with no respect or concern. They told us that we would get a text when it was ready. We never received the text so we went there at 3 pm. We asked to speak to the manager which didn't go anywhere. Then we ask to speak to the manager's manager with no resolve. The pharmacist then gave the prescription back and told us that they don't fill prescriptions that come from Urgent Care. For almost 24 hours she was in excruciating pain and they held her prescription. I called the 1-800 number for CVS and filed a complaint. I will be making a complaint to the State Board of Pharmacy.

Store 4280 manager sean whitehead would not honor a coupon code for 15% off of photo books. I have purchased 8 books in 2 weeks. When I tried to make them online, I had alot of trouble because of the format I wanted. I want 8x10 one photo per page and it is difficult to manuever online, it never works out right so I went down to my local cvs store on hwy 524 cocoa fl. I told store manager about my troubles and about the coupon and he would not honor the coupon. There is a coupon available for 15% off of photo books from 1/1/2019 to 6/30/2019. Since I was having so much trouble online making my book, I thought for sure the store manager would help me and honor the coupon... But no! He was a total, for lack of a better word, a$#hole! He wasn't the least bit interested in making a customer happy and satisfied. A total loser with no personality, no training in customer relations, and no desire to make a customer leave the store satisfied and happy. He just didn't give a damn! Plain and simple... He acted like he could care less and it is obvious that he doesn't... I have been to other stores when I have had trouble online and they were always accomodating. I will never go there again! Do your company a favor and fire him!

My complaint is against 2 CVS pharmacies. The first unethical incident happened at the CVS pharmacy in Auburndale, FL on Magnolia. This pharmacy would not fill my full 90 day RX for insulin pens, 12 pens stating their policy did not allow to open a 5 Insulin pen pack to give me the additional needed to fill my 90 day script, leaving me short 2 pens every script filled. So, in essence, I would be paying for a 90 day supply but only getting a 76 day supply. I did not agree and went to another CVS who agreed to split a package and gave me the full 90 day RX but they also advised their policy could change also about the opening of packs creating a partial pack.
My second complaint is that CVS advised me I had to get a new glucose blood testing meter per my insurance coverage and my current meter and strips, which I am very comfortable with are no longer covered. So I got a new script from my Doctor for the meter and strips and I gave it to the pharmacy and for two weeks now the CVS on Socrum Loop Rd in Lakeland, FL says they are too busy to fill the RX due to their policy and new computer.

I am being jerked around by CVS pharmacies since they give me a hassle about my diabetic needs, shorting on my insulin RX and making me wait for my glucose blood testing supplies unnecessarily. CVS is putting in cost saving measures that puts their customers health and well being in jeopardy. My insurance company, Blue Cross and Blue Shield uses this unethical, substandard company since they also want to save money.

I have done business with CVS for years but I will either find a better place or start using another pharmacy. I have NEVER been left on hold for greater than twenty minutes anywhere! Nobody called me to say that they were out of my medication and once I was finally told I was not told that it could not be picked up until LATE the next day. My daughter also made two trips for me for this same prescription!

There were no other cars in the line for this pharmacy! It did not have any indication of being busy. This store needs evaluation and education about their lack of professionalism!

I am writing to register a complaint about how long it takes for the pharmacy to answer a call. This is not just a one time thing but happens everytime I call the pharmacy. The wait time for a call to be answered by the pharmacy is in excess of 20 minutes or more. I do not have 20 + minutes of time to wait for a call to be answered just to have a question answered by the pharmacy employees. This is an issue that needs to be addressed by cvs in a timely fashion. I have cigna as my health benifits privider and I am not offered a choice by them to choose another pharmacy to go to. I am saddled with cvs as my pharmacy for medication otherwise I would have gone somewhere else a long time ago. Please have a team investigate and fix the problem. I thank you.
Richard a. Lewis

I was attempting to transfer a prescription to this location from a walgreens. I did not have a choice but to transfer, our insurance is cvs/caremark and they will not cover it outside of a cvs location.

I walked in to transfer the prescription on wednesday 4/24/19 at 1pm approx., I gave them my insurance card and was told it would take 72 hours. Today is monday, 4/29/19, (so approx. 120 hours later). I have not gotten any indication to say it was ready. I called them to check on the status. I was told that they didn't have my insurance card and I would have to go by there yet again and the prescription was on hold for now. They "lost" the card information and couldn't be bothered to call me to get the issued resolved. I was not offered so much as an apology. Instead, I have to call them and then leave work to make an unnecessary trip there for something they were already were given. On top of that, they still have to order the drug, so more waiting.

After all this, the pharmacist calls me back to tell me that they refuse to fill my prescription (now cvs has it held hostage and it has four refills on it) because I hurt the feelings of the person who answered the phone. So now I have been without this medication for a week. Let me tell you how awesome that makes me feel, please read sarcasm.

It is very possible that maybe, just maybe, a simply apology would have gone a long way toward working out the situation before the customer loses their patience. May I suggest cvs implements that into their training programs immediately.

Thank you.

We cant get anyone to answer the phone I needed to transfer a maint drug, my husband called drove into town 15 min drive went into the store still on hold.Last week on hold for 1 hr and recalled 4 times no one answers and drove back into town again, This is an ongoing problem.Why cant you get help.They don't wait on you thru drive thru why have it.My insurance is forcing me to use this because of the maint drug for my thyroid.You go in to pick up rx not ready its been days.my husband use to get a call its ready but anytime now you go get it its not ready.today my husband waiting to talk to someone so many people you didn't know who was next.people driving away from the drive thru no one to wait on them. Karen ayres [protected]

Recently I had several extra buck coupons that expired and I was told that I could not use them even though they hadjust expired on the previous day. Later I was told by another store that they should have been accepted since they were only 1 day past the printed date. I would like to know if it is possible to have these coupons replaced since they should have been accepted. I doactually have the coupons that were rejected and would be happy to send them in to verify. There are 4 of them totally $20. Please let me know if there is any sort of customer courtesy that you can offer. Thanks very much.

This incompetent woman, "Maria H" working alone at the overnight Pharmacy in Silverlake, decided to go on a lunch break for 2 hours in the middle of the night. Nobody was working at the pharmacy. When she came back, my husband brought her my prescription that was written the previous day by my doctor. She apparently didn't know the date, so she told him it was too early and that it wouldn't be ready until the next day at 8 pm. She completely made up this time (prescriptions are not written for a particular hour). She was toxic, childish and assanine, and refused to tell us when someone else was coming in to relieve her.

I am leaving CVS next week for COSTCO pharmacy because you do not respect my choice to NOT AUTO-REFILL, no matter how many times I enter it on the webpage or tell the pharmacist personally. I still get the call the next day. Do you think anyone will change that decision within 24 hours?

While this feature might be beneficial to some people, in my case, when one of us is hospitalized for 2 weeks and have an extra 14 pills of all our meds, REFILLS NEED TO BE CONTROLLED BY THE PATIENT. In the case of my husband where they are still trying different drugs to see what works... REFILLS NEED TO BE CONTROLLED BY THE PATIENT.

Your constant calls to auto refill, AFTER I HAVE CHOSEN not to auto refill are the reason we are leaving your services. You DO NOT RESPECT MY CHOICE AND MY WISHES.

Good luck with that bullying policy, it does not work for EVERYONE.
Bye

Waiting to pay for store purchases, after picking up Rx, I overheard a conversation between the clerk and an elderly Asian customer. The conversation zeroed in on a coupon that expired February 1. The lady acted as though she could not understand why the coupon would not work. The clerk explained: it has expired, but if the system takes it, I will make it good. Well, the $3 coupon apparently cleared. She left happy. I made a remark about my expired coupons have never been cleared, after 24 hours of expiration. He then went into different cultures and the bartering systems, her intentions were not evil, but good. An example would be a person who aimed his gun and the bullet bounced off a rock and hit an unintended target, did that make him bad. I told him I GET IT! The poor clerk; I did not make a light handed remark to be lectured. He became totally unhinged and told me that if I did not see the good in people, then I was not a good person. I will never be comfortable going to that CVS store again, except for prescriptions. Although he emphasized that his training allowed him to see the good intentions of all customers, he may need to be told that lecturing a customer "is off limits."

I wasted 10 minutes this morning on a CVS Survey - that was to have taken 5 minutes, and would give me a $100 gift card. I filled out the information rather reluctantly (name, address, phone number, age, gender, have a mortage? own property? have any debt? have health insurance? income level (in ranges)...I answered for a few minutes then got to a screen that required me to pick a "bargain"...I picked a $5 bag of coffee, then the next screen said if I wanted the gift card, I needed to pick from another set of options (pandora, apple music, etc.)...I finally said "enough" and quit.

Now, all day long I have been getting calls from marketing people. HOW CAN I GET OUT OF THIS MARKETING SCAM? This was very false advertising.

Michael Warren
[protected]@aol.com

Cutting out good hard working employees hours so the service is getting bad and really upset when customers have to stand in line cause employee has to leave cause their time up no hours plus employees not happy any more. I understand all have to make budget but when customer go and there lines and order not ready and only one person working the pharmacy that is busy doesn't make sense.This happen alot at the Fortville In store but I understand not just this one .Why would you cut employees hours and lose good employees when service is going down

I got a phone charger cause I needed directions to move around, went to the restaurant where I could eat and charge my phone and it turned out the charger did not work.so I had to go back, and employees were super nice about it, they said I could exchange it and I wanted to try it out before I leave. They said it was ok to do it at the photo section, and it did not work again. So I returned it and went with more expensive one, but still needed to nake sure it works before I leave .I was not on anyone's way to print their photos.and then manager came to me and said I could not be charging my phone, without figuring out what happened. I find it unhumane, that was very rude and I did not want to stay there any longer. And I do not think people who work at pharmacy should be so unhelpful.i paid 31 dollars at cvs for that charger, I did not come with my own charger .I waisted my time going back there, and I did nothing wrong to deserve this kind of customer service.i feel for people, who work for her

I have been getting my son's monthly Topamax prescription from the 3850 FM 2920 Road, Spring, Tx 77388 location for over 5 years now and I have never had any problem like this before, being disrespected and insulted by an employee, this one is by the pharmacy manager, Miss Alexandria Ybarra. I have received my son's previous months' prescription with expiration dates of 4/20. But yesterday, one of the bottles that I received expires 2/20. It's obvious the pharmacy is trying to get rid of the medication with sooner expiration dates first. All I asked from her was if she could replace it with a longer expiration date. She told me in a very rude way that she could not do anything about it. And just abruptly said she'll give me a refund without further explaining anything. I had to get it out of her of when I'm supposed to get the replacement. She said she had to sell those 3 bottles first so there's no telling when she will order the replacement. So rude!

I wanted longer expiration dates for the Topamax because I had this experience before. They had been giving me expired Topamax that I had not noticed when I picked them up. But when I brought them back to the pharmacy, the pharmacist (not Miss Ybarra) never gave me any problem. She was very apologetic and just ordered the replacement. I can't remember exactly how many bottles were replaced..maybe around 8 or more.

From then on, I always check the expiration dates. I would not mind coming back to the pharmacy to get the replacement if she only treated me with some respect. Obviosly, she just wanted to get rid of me without so much as an explanation. I left the pharmacy without any information on when I can come back for the refill.

I just want Miss Alexandria Ybarra to stop being rude to any customer, to be nicer and be more understanding and to have some empathy. The amount of time I spent with her last night, I never saw a smile on her face. She looked so mean...It would be to CVS's benefit if they can send her to some Management training on how to deal with customers, if she has not been to one already, or get some more additional training.

This incident happened tonight, April 23rd, around 6pm. I tried to do the CVSHealthsurvey but I could not get in. I tried to speak to the store manager but he already left for the day. I found this.

My name is Erlinda Ong. You can email me @[protected]@yahoo.com or call me at [protected].
Thank you.

My wife dropped off two prescriptions at the cvs on harborview road (29412) before 4 this afternoon, instructing that we would pick up both in two hours. When I returned at 6 p.M., the pharmacist had not even started to fill either. He said that my wife told them she would pick them up tomorrow. A bold face lie. Why would my wife prefer to lose another night's sleep to an intensely severe cough - to the point of throwing up, at times - rather than get the medicine as soon as possible?

I don't know client number, but the prescriptions were for patricia nelson. The store number is 0483. The prescription numbers are 493446, 493447. This occurred on april 23, 2019.

We will no longer be using cvs for our prescription needs — or any other needs, for that matter. Had the pharmacist said he misunderstood or whatever, I could overlook his mistake. But don't stand there and lie to my face to cover up for your slip-shod customer service.

I took my 4yr old child to see the pharmacist as she woke up with a red rash. I wanted to ask what best to apply to it. The lady behind the counter was very friendly and said she would ask the pharmacist what they would recommend for it. The moment this lady came out and I asked her for advice and lifted up my child so she could look, she stepped back, didn't want to serve us and said if I was concerned should take her to a hospital. She then walked off without saying anything. She left my child in tears, asking me mom, am I really ill? When we walked away from the counter, she came back and sprayed the entire area with some disinfectant spray. I have never been treated like this in my life. Am totally disgusted with the treatment of this person. Especially as it turns out my child just has a flare up of some eczema. I feel like she thought we were the most disgusting and contagious, disease ridden people on the planet and she could not even bare to be within a few yards of us. To treat a child like this is unacceptable! I found the entire experience very upsetting. I will never set foot in a cvs store again and will tell everyone about my experience. No heart to treat a little girl with a bit of eczema on the inside of her arm like this.

On Friday the 19th at the CVS on Oracle and First Avenue in Oro Valley AZ. I stopped around 12 noon to pick up a prescription which had been called in by the Dr an hour earlier. A tall female technician attended to me. After providing my name, she told me that the prescription had not been called in. I gave her the typed up discharge instructions which showed the prescription has been called in. She then asked for my insurance card which I gave to her. After receiving the insurance card, she asked me "who is the 3rd person on this card". I was baffled and did not respond then she asked "Is your husband on this card" I said yes even though the prescription I was trying to fill had nothing to do with him. She entered in some information then told me the prescription would not be ready for another 30 minutes. When I got back to pick up the prescription, it was a different technician who attended to me. While handing me the prescription, he asked me to confirm my phone number on file, I told him that I had not given one. He said a number was on file and it was (520) 794-4201 and if at any point in time I had asked for text updates to that number. I said no, that the number was not my number and I did not understand how come it was attached to my account. I asked him to delete the number from my account and instead he gave me your corporate office number so I could make a complaint.
On Saturday the 20th of April, I went back to the same store and asked a different pharmacy technician, a shorter female to delete the number. She told me that she did. Unfortunately I did not get the name of the tall female technician. Why would she ask those questions and then append a number that is unknown to me to my account. I was filling out a prescription for my child and our health information should not be willfully compromised.

Please keep me apprised of how this is resolved as I am inclined to believe there was malicious intent in your technician asking if my estranged husband was on my account and appending a number unknown to me to my account. I can be reached at [protected].