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CB Drug Store CVS 435 E Arrow Hwy, Glendora, CA, 91740, US
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CVS

435 E Arrow Hwy, Glendora, CA, 91740, US
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4:07 pm EDT
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CVS - unethical behavior

Around 11am-12pm I tried to purchase a bottle of alcoholic wine on November 1st 2019. The cashier accepted my ID which was completely valid. She was about to continue the purchase when she made a very rude mocking face. I became slightly annoyed and told her that "I cannot help that I look young." She replied that she could refuse service to me and I asked her to please not. Then she decided to refuse my purchase. She embarrassed me and I left the store. I then became upset and walked back to the store asked for her manager and store policies to which she refused. I became upset and yelled at her to which she called the police. She called me Mexican on the phone to the police but I am not, I am Native American mixed. The police came and pressed no charges on me but informed that I was banned from the store. I believe I was treated unjustly and that the cashier may have been racist for assuming my race. Please look into my case and start an investigation on this store about how they treat their customers.

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Decided taking action was not worth any time or effort. I never shop at CVS anyway.

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Luis Bustamante
, US
Mar 07, 2023 4:16 pm EST

My name is Luis Bustamante I'm been a customer of CVS for more than 20 years ,because my wife works with the Educacion Dep of Fla. About two months ago I went with my wife to order a prescription for acide reflux ,the farmacist was kind of frustrated when he went trouht the computer looking for any information,suddenly he yell at me and said: your prescription is going to be ready in 10days, I look at him and I said good fill my wife Presc- He look at the computer and said If you wanted cost you 320 dollars and walk away .I refute it and he said sometime else . I tolld my wife this guy is notbeen trainned properly'. Nex time was a lady that she was very frustrated and tolldme ; I dont care about your problems because I have more thant 100 pres_ to fill. You betther care about my problems because as a farmacist you suposs fill and try to satisfied the customers. My wife interviene and identified herself as a worker from Fla state and recomended her that in her posicion she should be trained to deal with people. Time pass by and He tolld me That I don;t understand mathematic.looking me like nothing and walk away- I considered this very racist an estereotype my person. My knowledge of Math cover calculus ,algebra, diferencial integrals and so and so.Another day I went to tell the farmacist that medicine was the equivalent of 45 days of lantus insulin,.He show me the doctor authorizacion wich was correct. I told him ,Please call the doctor and ask for an up date, He denny my peticion that was very regulars in other time. After five days I received the update that double the prescp,.When I talk to the farmacist he tollme that is was goin to be double .After an argumente The problems was that the company brougth people with the a good trained .I received another Prescp- from my Dr troaht and the guy toll me that I was banned for a racist and he wont fiil my prescription.I call the corporate they old me that they were going to call me Anne was her name.Never happens.Idid call strip blood test and after 30 minutes on hold he tollme he was not going to refill it. Because i was a racist ,I tolld him I have 17 ract in my genes and thats is a no no. I call the corporate and they tolld me that Anne is going to callme. I am 73 years old with multiples condicions And take 9 differente prescp.This is hapenning for not trainning people in the rigth way . the American way

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Ghost8531
,
May 15, 2022 1:14 am EDT

CVS is banning or silencing Muslims too. Muslims who go to 4627 N. Main Columbia SC are to write down what they need and NOT speak. Anything that is not correct like wrong prescription or missing prescription must be silently accepted by muslims and leave as not to "offend Christians with our disgusting voices." ~Manager orders.

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Marlene Welch
, US
Nov 11, 2019 9:12 am EST

I went yesterday to the CVS on Military Trail and Atlantic. I just wanted to buy some Allergy pills the lady behind the pharmacy was so rude to me and I had a $4.00 off coupon for AllegraD. So I told her I live with a lady whom I am a caregiver for, and we share the coupons. She calls over the manager. She continues to talk down to me and Even when the manager came over she overrode him When he was very nice and she said for me not to come back to htis pharmacy ever again. So I said Dont worry I will never come back here She said i am really holding my tongue > I said you should not speak at all. The mgr never told her to be quiet. But later he came to me in the store and was willing to let me use the coupon. I said not to worry I am not needing the $4.00. It is just that He let her run all over him, in front of the other customers and me! I think she should not be in customer service.
Thank you, Marlene Welch Nov ! 2019

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Ghost8531
,
May 15, 2022 1:16 am EDT

Her attitude is EXACTLY what CVS looks for in potential employees.

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