CVS
reviews and complaints

I am writing to register a complaint about how long it takes for the pharmacy to answer a call. This is not just a one time thing but happens everytime I call the pharmacy. The wait time for a call to be answered by the pharmacy is in excess of 20 minutes or more. I do not have 20 + minutes of time to wait for a call to be answered just to have a question answered by the pharmacy employees. This is an issue that needs to be addressed by cvs in a timely fashion. I have cigna as my health benifits privider and I am not offered a choice by them to choose another pharmacy to go to. I am saddled with cvs as my pharmacy for medication otherwise I would have gone somewhere else a long time ago. Please have a team investigate and fix the problem. I thank you.
Richard a. Lewis

I was attempting to transfer a prescription to this location from a walgreens. I did not have a choice but to transfer, our insurance is cvs/caremark and they will not cover it outside of a cvs location.

I walked in to transfer the prescription on wednesday 4/24/19 at 1pm approx., I gave them my insurance card and was told it would take 72 hours. Today is monday, 4/29/19, (so approx. 120 hours later). I have not gotten any indication to say it was ready. I called them to check on the status. I was told that they didn't have my insurance card and I would have to go by there yet again and the prescription was on hold for now. They "lost" the card information and couldn't be bothered to call me to get the issued resolved. I was not offered so much as an apology. Instead, I have to call them and then leave work to make an unnecessary trip there for something they were already were given. On top of that, they still have to order the drug, so more waiting.

After all this, the pharmacist calls me back to tell me that they refuse to fill my prescription (now cvs has it held hostage and it has four refills on it) because I hurt the feelings of the person who answered the phone. So now I have been without this medication for a week. Let me tell you how awesome that makes me feel, please read sarcasm.

It is very possible that maybe, just maybe, a simply apology would have gone a long way toward working out the situation before the customer loses their patience. May I suggest cvs implements that into their training programs immediately.

Thank you.

We cant get anyone to answer the phone I needed to transfer a maint drug, my husband called drove into town 15 min drive went into the store still on hold.Last week on hold for 1 hr and recalled 4 times no one answers and drove back into town again, This is an ongoing problem.Why cant you get help.They don't wait on you thru drive thru why have it.My insurance is forcing me to use this because of the maint drug for my thyroid.You go in to pick up rx not ready its been days.my husband use to get a call its ready but anytime now you go get it its not ready.today my husband waiting to talk to someone so many people you didn't know who was next.people driving away from the drive thru no one to wait on them. Karen ayres [protected]

Recently I had several extra buck coupons that expired and I was told that I could not use them even though they hadjust expired on the previous day. Later I was told by another store that they should have been accepted since they were only 1 day past the printed date. I would like to know if it is possible to have these coupons replaced since they should have been accepted. I doactually have the coupons that were rejected and would be happy to send them in to verify. There are 4 of them totally $20. Please let me know if there is any sort of customer courtesy that you can offer. Thanks very much.

This incompetent woman, "Maria H" working alone at the overnight Pharmacy in Silverlake, decided to go on a lunch break for 2 hours in the middle of the night. Nobody was working at the pharmacy. When she came back, my husband brought her my prescription that was written the previous day by my doctor. She apparently didn't know the date, so she told him it was too early and that it wouldn't be ready until the next day at 8 pm. She completely made up this time (prescriptions are not written for a particular hour). She was toxic, childish and assanine, and refused to tell us when someone else was coming in to relieve her.

I am leaving CVS next week for COSTCO pharmacy because you do not respect my choice to NOT AUTO-REFILL, no matter how many times I enter it on the webpage or tell the pharmacist personally. I still get the call the next day. Do you think anyone will change that decision within 24 hours?

While this feature might be beneficial to some people, in my case, when one of us is hospitalized for 2 weeks and have an extra 14 pills of all our meds, REFILLS NEED TO BE CONTROLLED BY THE PATIENT. In the case of my husband where they are still trying different drugs to see what works... REFILLS NEED TO BE CONTROLLED BY THE PATIENT.

Your constant calls to auto refill, AFTER I HAVE CHOSEN not to auto refill are the reason we are leaving your services. You DO NOT RESPECT MY CHOICE AND MY WISHES.

Good luck with that bullying policy, it does not work for EVERYONE.
Bye

I wasted 10 minutes this morning on a CVS Survey - that was to have taken 5 minutes, and would give me a $100 gift card. I filled out the information rather reluctantly (name, address, phone number, age, gender, have a mortage? own property? have any debt? have health insurance? income level (in ranges)...I answered for a few minutes then got to a screen that required me to pick a "bargain"...I picked a $5 bag of coffee, then the next screen said if I wanted the gift card, I needed to pick from another set of options (pandora, apple music, etc.)...I finally said "enough" and quit.

Now, all day long I have been getting calls from marketing people. HOW CAN I GET OUT OF THIS MARKETING SCAM? This was very false advertising.

Michael Warren
[protected]@aol.com

Cutting out good hard working employees hours so the service is getting bad and really upset when customers have to stand in line cause employee has to leave cause their time up no hours plus employees not happy any more. I understand all have to make budget but when customer go and there lines and order not ready and only one person working the pharmacy that is busy doesn't make sense.This happen alot at the Fortville In store but I understand not just this one .Why would you cut employees hours and lose good employees when service is going down

I have been getting my son's monthly Topamax prescription from the 3850 FM 2920 Road, Spring, Tx 77388 location for over 5 years now and I have never had any problem like this before, being disrespected and insulted by an employee, this one is by the pharmacy manager, Miss Alexandria Ybarra. I have received my son's previous months' prescription with expiration dates of 4/20. But yesterday, one of the bottles that I received expires 2/20. It's obvious the pharmacy is trying to get rid of the medication with sooner expiration dates first. All I asked from her was if she could replace it with a longer expiration date. She told me in a very rude way that she could not do anything about it. And just abruptly said she'll give me a refund without further explaining anything. I had to get it out of her of when I'm supposed to get the replacement. She said she had to sell those 3 bottles first so there's no telling when she will order the replacement. So rude!

I wanted longer expiration dates for the Topamax because I had this experience before. They had been giving me expired Topamax that I had not noticed when I picked them up. But when I brought them back to the pharmacy, the pharmacist (not Miss Ybarra) never gave me any problem. She was very apologetic and just ordered the replacement. I can't remember exactly how many bottles were replaced..maybe around 8 or more.

From then on, I always check the expiration dates. I would not mind coming back to the pharmacy to get the replacement if she only treated me with some respect. Obviosly, she just wanted to get rid of me without so much as an explanation. I left the pharmacy without any information on when I can come back for the refill.

I just want Miss Alexandria Ybarra to stop being rude to any customer, to be nicer and be more understanding and to have some empathy. The amount of time I spent with her last night, I never saw a smile on her face. She looked so mean...It would be to CVS's benefit if they can send her to some Management training on how to deal with customers, if she has not been to one already, or get some more additional training.

This incident happened tonight, April 23rd, around 6pm. I tried to do the CVSHealthsurvey but I could not get in. I tried to speak to the store manager but he already left for the day. I found this.

My name is Erlinda Ong. You can email me @[protected]@yahoo.com or call me at [protected].
Thank you.

My wife dropped off two prescriptions at the cvs on harborview road (29412) before 4 this afternoon, instructing that we would pick up both in two hours. When I returned at 6 p.M., the pharmacist had not even started to fill either. He said that my wife told them she would pick them up tomorrow. A bold face lie. Why would my wife prefer to lose another night's sleep to an intensely severe cough - to the point of throwing up, at times - rather than get the medicine as soon as possible?

I don't know client number, but the prescriptions were for patricia nelson. The store number is 0483. The prescription numbers are 493446, 493447. This occurred on april 23, 2019.

We will no longer be using cvs for our prescription needs — or any other needs, for that matter. Had the pharmacist said he misunderstood or whatever, I could overlook his mistake. But don't stand there and lie to my face to cover up for your slip-shod customer service.

I took my 4yr old child to see the pharmacist as she woke up with a red rash. I wanted to ask what best to apply to it. The lady behind the counter was very friendly and said she would ask the pharmacist what they would recommend for it. The moment this lady came out and I asked her for advice and lifted up my child so she could look, she stepped back, didn't want to serve us and said if I was concerned should take her to a hospital. She then walked off without saying anything. She left my child in tears, asking me mom, am I really ill? When we walked away from the counter, she came back and sprayed the entire area with some disinfectant spray. I have never been treated like this in my life. Am totally disgusted with the treatment of this person. Especially as it turns out my child just has a flare up of some eczema. I feel like she thought we were the most disgusting and contagious, disease ridden people on the planet and she could not even bare to be within a few yards of us. To treat a child like this is unacceptable! I found the entire experience very upsetting. I will never set foot in a cvs store again and will tell everyone about my experience. No heart to treat a little girl with a bit of eczema on the inside of her arm like this.

On Friday the 19th at the CVS on Oracle and First Avenue in Oro Valley AZ. I stopped around 12 noon to pick up a prescription which had been called in by the Dr an hour earlier. A tall female technician attended to me. After providing my name, she told me that the prescription had not been called in. I gave her the typed up discharge instructions which showed the prescription has been called in. She then asked for my insurance card which I gave to her. After receiving the insurance card, she asked me "who is the 3rd person on this card". I was baffled and did not respond then she asked "Is your husband on this card" I said yes even though the prescription I was trying to fill had nothing to do with him. She entered in some information then told me the prescription would not be ready for another 30 minutes. When I got back to pick up the prescription, it was a different technician who attended to me. While handing me the prescription, he asked me to confirm my phone number on file, I told him that I had not given one. He said a number was on file and it was (520) 794-4201 and if at any point in time I had asked for text updates to that number. I said no, that the number was not my number and I did not understand how come it was attached to my account. I asked him to delete the number from my account and instead he gave me your corporate office number so I could make a complaint.
On Saturday the 20th of April, I went back to the same store and asked a different pharmacy technician, a shorter female to delete the number. She told me that she did. Unfortunately I did not get the name of the tall female technician. Why would she ask those questions and then append a number that is unknown to me to my account. I was filling out a prescription for my child and our health information should not be willfully compromised.

Please keep me apprised of how this is resolved as I am inclined to believe there was malicious intent in your technician asking if my estranged husband was on my account and appending a number unknown to me to my account. I can be reached at [protected].

On 4-15-2019 I came home to find a message on my answering machine from the manager that said I was not the right fit for her store because I had filled out a quetionaire on line and complained about the level of competant service at this location store # 9830 stockton ca. 95210. So I called and asked to talk to her what I said was did she want me to take my business elsewhere she was her uaual snotty self and said she did not like the complaints and that it would be best, I told her tonever call my home again for anything other than things pertaining to my prescriptions she was not happy and kept interupting me and I got mad and repeated to her not to call my fuc — g house again and she said dont ever come in her store again. I am sorry I used the f word but she pissed me off, she had no business calling my home and telling me basically to go somewhere else, also I called your 1800 # and told them and they said they would pass it along to an area manager, but still no call. His name is trong tran I think, I have about 15 prescriptions at this store and am a hadicapped person and have been for about 20 years I do not enjoy being treated like this and should these complants go straight to her with my name on them? I was at your manteca ca. Store for a long time and I never had the problems I have had at this store or been trated with this lack of respect, I dont go in the store and act like an [censored], if there is a problem I ask why and what is going to happen, numerous times I have called in prescriptions and they are not filled and they always blame it on my doctors office, I call the doctor and they have already sent it over numrous times yet they dont get filled, you ask questions and you have to move to a different window after standing in line already can anybody help with this? This so called manager is rude and uncaring she should not be in a place where you have to deal with the public one on one. Scott valentine 108 bernice ave. Stockton ca. [protected]

On 4/15 after 10am, I contacted CVS in Riverbank CA to refill a prescription. The individual taking the call asked if i was going to be picking it up later that day. I said no, i will pick it tomorrow (today, Tuesday). I arrived there today and after 45min wait in line it was my turn. The clerk told me it isnt ready and she will have it expedited. I told her that I was told yesterday that it will be ready today. She said she can have it expediated and ready in 20-30 mins. Obviously she must not have ever receieved meds from CVS because 20-30 mins its actually an hour wait. I then stormed out.
I am appalled that your company's policy is to procrastinate on preparing meds for individuals who call in their order the day before. This policy is one of quite a few you guys have unwritten which makes every experience with the pharmacy regrettable.
Due to this experience, I will be changing my prescriptions to be transferred to another location.
I didn't choose to have my meds transferred to you. My pharmacist retired and decided to transfer all the accounts to CVS without any regard to where I would prefer.

Store # 5683 Barnesville GA 30204. RX# 848340, filled 2/20/19. On 2/18/19 I was picking up another prescription and inquired about this refill I was expecting also. After the computer was checked I was offered to wait for it to be filled. I chose to return the next day for it since I was not quite out. 26 hrs. later still not filled. I finally got it on the 2/20/19 after my wife chose to wait on it. It was a 90 day supply of 90 tablets. The manufacturer supplies stock in 90 count bottles. After opening the bottle for the first time 3/1/19 I discovered the foil seal broken and 60 in the bottle. 30 had been dispensed from the bottle.
The local discussion page has been filled with similar complaints for about a month prior to this. Drs. sending in orders & taking days to get filled unless you are waiting on them in person. I was called to pick up a refill so I went to pick it up later that day and it was not filled. Something recently has changed at this location. I don't know what, but it seriously has affected service. If it doesn't get better soon I will need to relocate my business.

On Friday April 12, 2019 I contacted CVS Pharmacey customer service to report a complaint regarding the unproffesional conduct of the Pharmacist on duty at 9:44am at your store located on 1471 W Covell Blvd Davis, CA 95616. I explained to the customer service representative that I had witnessed the Pharmacist discipline an employee in front of customers and other employees. I explained the behavior of the pharmacist in detail and requested a call back from the District Manager. The customer service represenative stated the DM would call me back within 24 to 48 hours. Today it has been well over the 48 hours and I called back to follow up only to be told the DM would follow up on working days. But CVS as well as the corporate office are open 7 days a week and in most cases 24 hours per day. This does not make any sense.

By way of this email I am requesting a return call to me immediatly. It is alarming of the lack of urgencey around a code of conduct issue. I would love to speak with the CEO or board of directors regarding customer service follow up. I will do that as soon as the issue with the code of conduct is properly addressed.

Card # [protected]. I received an email stating that I could send a sale to my card that I would be able to buy a 32 count package of Depend underwear for men at the price of $11.99 the computer states its on my card - but the store would only give me 32% off which more than the sale price I was offered. They would not sell it to me at $11.99 - I went home and checked the computer message says the sale is on my card. I went back to the store and returned the product.