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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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S
7:37 pm EDT

CVS unethical behavior/poor customer service

My daughter left Urgent Care with a prescription for pain medication for a fractured tooth. We arrived at #CVSPharmacy Store #4151 a little bit after 8pm. The pharmacy tech whose name was Alex stated that he had to verify the prescription with the Urgent Care. He took my daughter's prescription and told us that he was unable to verify the prescription since the Urgent Care was closed, but it would be ready by the morning. We called in the morning three times. The first time we called they said they had no idea what was going on since my daughter's information had not been entered into the computer. they advised us to call back when Alex got there which was around noon. we call back at noon spoke with Alex and he stated that they didnt have the medication (Norco) in stock. The next time we called they said it was being processed. Each time we were treated poorly. They spoke to us with no respect or concern. They told us that we would get a text when it was ready. We never received the text so we went there at 3 pm. We asked to speak to the manager which didn't go anywhere. Then we ask to speak to the manager's manager with no resolve. The pharmacist then gave the prescription back and told us that they don't fill prescriptions that come from Urgent Care. For almost 24 hours she was in excruciating pain and they held her prescription. I called the 1-800 number for CVS and filed a complaint. I will be making a complaint to the State Board of Pharmacy.

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2:48 pm EDT

CVS photo

Store 4280 manager sean whitehead would not honor a coupon code for 15% off of photo books. I have purchased 8 books in 2 weeks. When I tried to make them online, I had alot of trouble because of the format I wanted. I want 8x10 one photo per page and it is difficult to manuever online, it never works out right so I went down to my local cvs store on hwy 524 cocoa fl. I told store manager about my troubles and about the coupon and he would not honor the coupon. There is a coupon available for 15% off of photo books from 1/1/2019 to 6/30/2019. Since I was having so much trouble online making my book, I thought for sure the store manager would help me and honor the coupon... But no! He was a total, for lack of a better word, a$#hole! He wasn't the least bit interested in making a customer happy and satisfied. A total loser with no personality, no training in customer relations, and no desire to make a customer leave the store satisfied and happy. He just didn't give a damn! Plain and simple... He acted like he could care less and it is obvious that he doesn't... I have been to other stores when I have had trouble online and they were always accomodating. I will never go there again! Do your company a favor and fire him!

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11:41 am EDT

CVS not filling full rx for insulin and having to wait 2 weeks for glucose meter + strips

My complaint is against 2 CVS pharmacies. The first unethical incident happened at the CVS pharmacy in Auburndale, FL on Magnolia. This pharmacy would not fill my full 90 day RX for insulin pens, 12 pens stating their policy did not allow to open a 5 Insulin pen pack to give me the additional needed to fill my 90 day script, leaving me short 2 pens every script filled. So, in essence, I would be paying for a 90 day supply but only getting a 76 day supply. I did not agree and went to another CVS who agreed to split a package and gave me the full 90 day RX but they also advised their policy could change also about the opening of packs creating a partial pack.
My second complaint is that CVS advised me I had to get a new glucose blood testing meter per my insurance coverage and my current meter and strips, which I am very comfortable with are no longer covered. So I got a new script from my Doctor for the meter and strips and I gave it to the pharmacy and for two weeks now the CVS on Socrum Loop Rd in Lakeland, FL says they are too busy to fill the RX due to their policy and new computer.

I am being jerked around by CVS pharmacies since they give me a hassle about my diabetic needs, shorting on my insulin RX and making me wait for my glucose blood testing supplies unnecessarily. CVS is putting in cost saving measures that puts their customers health and well being in jeopardy. My insurance company, Blue Cross and Blue Shield uses this unethical, substandard company since they also want to save money.

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6:33 pm EDT

CVS extra long waits on telephone and medication refills

I have done business with CVS for years but I will either find a better place or start using another pharmacy. I have NEVER been left on hold for greater than twenty minutes anywhere! Nobody called me to say that they were out of my medication and once I was finally told I was not told that it could not be picked up until LATE the next day. My daughter also made two trips for me for this same prescription!

There were no other cars in the line for this pharmacy! It did not have any indication of being busy. This store needs evaluation and education about their lack of professionalism!

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4:12 pm EDT

CVS phone service when calling a cvs pharmacy

I am writing to register a complaint about how long it takes for the pharmacy to answer a call. This is not just a one time thing but happens everytime I call the pharmacy. The wait time for a call to be answered by the pharmacy is in excess of 20 minutes or more. I do not have 20 + minutes of time to wait for a call to be answered just to have a question answered by the pharmacy employees. This is an issue that needs to be addressed by cvs in a timely fashion. I have cigna as my health benifits privider and I am not offered a choice by them to choose another pharmacy to go to. I am saddled with cvs as my pharmacy for medication otherwise I would have gone somewhere else a long time ago. Please have a team investigate and fix the problem. I thank you.
Richard a. Lewis

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6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy - northtowne lane, reno nv

I was attempting to transfer a prescription to this location from a walgreens. I did not have a choice but to transfer, our insurance is cvs/caremark and they will not cover it outside of a cvs location.

I walked in to transfer the prescription on wednesday 4/24/19 at 1pm approx., I gave them my insurance card and was told it would take 72 hours. Today is monday, 4/29/19, (so approx. 120 hours later). I have not gotten any indication to say it was ready. I called them to check on the status. I was told that they didn't have my insurance card and I would have to go by there yet again and the prescription was on hold for now. They "lost" the card information and couldn't be bothered to call me to get the issued resolved. I was not offered so much as an apology. Instead, I have to call them and then leave work to make an unnecessary trip there for something they were already were given. On top of that, they still have to order the drug, so more waiting.

After all this, the pharmacist calls me back to tell me that they refuse to fill my prescription (now cvs has it held hostage and it has four refills on it) because I hurt the feelings of the person who answered the phone. So now I have been without this medication for a week. Let me tell you how awesome that makes me feel, please read sarcasm.

It is very possible that maybe, just maybe, a simply apology would have gone a long way toward working out the situation before the customer loses their patience. May I suggest cvs implements that into their training programs immediately.

Thank you.

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K
3:05 pm EDT

CVS rx

We cant get anyone to answer the phone I needed to transfer a maint drug, my husband called drove into town 15 min drive went into the store still on hold.Last week on hold for 1 hr and recalled 4 times no one answers and drove back into town again, This is an ongoing problem.Why cant you get help.They don't wait on you thru drive thru why have it.My insurance is forcing me to use this because of the maint drug for my thyroid.You go in to pick up rx not ready its been days.my husband use to get a call its ready but anytime now you go get it its not ready.today my husband waiting to talk to someone so many people you didn't know who was next.people driving away from the drive thru no one to wait on them. Karen ayres [protected]

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C
12:35 pm EDT

CVS extra buck replacement

Recently I had several extra buck coupons that expired and I was told that I could not use them even though they hadjust expired on the previous day. Later I was told by another store that they should have been accepted since they were only 1 day past the printed date. I would like to know if it is possible to have these coupons replaced since they should have been accepted. I doactually have the coupons that were rejected and would be happy to send them in to verify. There are 4 of them totally $20. Please let me know if there is any sort of customer courtesy that you can offer. Thanks very much.

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6:30 am EDT

CVS overnight pharmacist tech maria h

This incompetent woman, "Maria H" working alone at the overnight Pharmacy in Silverlake, decided to go on a lunch break for 2 hours in the middle of the night. Nobody was working at the pharmacy. When she came back, my husband brought her my prescription that was written the previous day by my doctor. She apparently didn't know the date, so she told him it was too early and that it wouldn't be ready until the next day at 8 pm. She completely made up this time (prescriptions are not written for a particular hour). She was toxic, childish and assanine, and refused to tell us when someone else was coming in to relieve her.

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H
4:46 pm EDT

CVS refill policy - taking no to auto-refill for an answer - harrasment to refill

I am leaving CVS next week for COSTCO pharmacy because you do not respect my choice to NOT AUTO-REFILL, no matter how many times I enter it on the webpage or tell the pharmacist personally. I still get the call the next day. Do you think anyone will change that decision within 24 hours?

While this feature might be beneficial to some people, in my case, when one of us is hospitalized for 2 weeks and have an extra 14 pills of all our meds, REFILLS NEED TO BE CONTROLLED BY THE PATIENT. In the case of my husband where they are still trying different drugs to see what works... REFILLS NEED TO BE CONTROLLED BY THE PATIENT.

Your constant calls to auto refill, AFTER I HAVE CHOSEN not to auto refill are the reason we are leaving your services. You DO NOT RESPECT MY CHOICE AND MY WISHES.

Good luck with that bullying policy, it does not work for EVERYONE.
Bye

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S
5:57 pm EDT

CVS front register check out

Waiting to pay for store purchases, after picking up Rx, I overheard a conversation between the clerk and an elderly Asian customer. The conversation zeroed in on a coupon that expired February 1. The lady acted as though she could not understand why the coupon would not work. The clerk explained: it has expired, but if the system takes it, I will make it good. Well, the $3 coupon apparently cleared. She left happy. I made a remark about my expired coupons have never been cleared, after 24 hours of expiration. He then went into different cultures and the bartering systems, her intentions were not evil, but good. An example would be a person who aimed his gun and the bullet bounced off a rock and hit an unintended target, did that make him bad. I told him I GET IT! The poor clerk; I did not make a light handed remark to be lectured. He became totally unhinged and told me that if I did not see the good in people, then I was not a good person. I will never be comfortable going to that CVS store again, except for prescriptions. Although he emphasized that his training allowed him to see the good intentions of all customers, he may need to be told that lecturing a customer "is off limits."

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M
1:44 pm EDT

CVS "survey" for $100 card

I wasted 10 minutes this morning on a CVS Survey - that was to have taken 5 minutes, and would give me a $100 gift card. I filled out the information rather reluctantly (name, address, phone number, age, gender, have a mortage? own property? have any debt? have health insurance? income level (in ranges)...I answered for a few minutes then got to a screen that required me to pick a "bargain"...I picked a $5 bag of coffee, then the next screen said if I wanted the gift card, I needed to pick from another set of options (pandora, apple music, etc.)...I finally said "enough" and quit.

Now, all day long I have been getting calls from marketing people. HOW CAN I GET OUT OF THIS MARKETING SCAM? This was very false advertising.

Michael Warren
[protected]@aol.com

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MɌ. ĦƸŁŁŦĦY
, US
Mar 09, 2023 3:50 pm EST

Quite easily sir, the best & most efficient way to avoid another whopping entire 5-10mins (yes You can SAVE 300-600 Seconds! ) & perhaps the most important part of this precaution is of course--- DO NOT PARTICIPATE! EVER! Voluntarily submitting your own personal AND VERY PRIVATE INFO, IS ALWAYS A NO NO! You literally could be hand delivering VITAL info to HACKERS, SCAMMERS, FISHERS, TROLL-BOTS, I.D. THEFT is at an all time high, so DON'T EVER give the crooks, bandits, shady hustlers the KEYS to your castle! It can mean ID THEFT & fraudulent new bank accts, new house/property purchases, bad investments, straight illegal & instant wiring of allkneyyou own...directly into the cyber universe! You likely have invested in Crypto Currency by now...uh +oh! All you bank accts, savings,checking,CD's might as well be in a public billboard gf or the world to SEE, COPY, PASTE, ENTER SUBMIT, AND SHARE SHARE SHARE. FACE IT,YOU'RE DONE,STICK A FORK IN U! ONCE BALL IS ROLLING, YOUR LIFE IS AS GOOD AS FINISHED.. BEST U CAN HOPE FOR PRESENTLY- is a good old [censored] Reeeeaming courtesy of our friendly neighborhood IRS! Yuuup! That's correct, ya heard it 1st, here, by ME... The FTB will EAT U ALIVE!

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suckfuck
bangalore, IN
Feb 25, 2023 8:48 pm EST

cvs has a program called care pass. i am bringing a class action lawsuit against them for deceptive practices they dob not inform youb about the program they have probably rippe off 50,000 people contactingvthe female ceo who makes 20 million is a waste of time everyone should shop walgreens. cvs is beyond horrible scammers

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R
11:34 am EDT

CVS no help and not taking care of customers

Cutting out good hard working employees hours so the service is getting bad and really upset when customers have to stand in line cause employee has to leave cause their time up no hours plus employees not happy any more. I understand all have to make budget but when customer go and there lines and order not ready and only one person working the pharmacy that is busy doesn't make sense.This happen alot at the Fortville In store but I understand not just this one .Why would you cut employees hours and lose good employees when service is going down

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4:50 pm EDT

CVS manager

I got a phone charger cause I needed directions to move around, went to the restaurant where I could eat and charge my phone and it turned out the charger did not work.so I had to go back, and employees were super nice about it, they said I could exchange it and I wanted to try it out before I leave. They said it was ok to do it at the photo section, and it did not work again. So I returned it and went with more expensive one, but still needed to nake sure it works before I leave .I was not on anyone's way to print their photos.and then manager came to me and said I could not be charging my phone, without figuring out what happened. I find it unhumane, that was very rude and I did not want to stay there any longer. And I do not think people who work at pharmacy should be so unhelpful.i paid 31 dollars at cvs for that charger, I did not come with my own charger .I waisted my time going back there, and I did nothing wrong to deserve this kind of customer service.i feel for people, who work for her

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10:13 pm EDT

CVS unethical behavior of the pharmacist alexandria ybarra

I have been getting my son's monthly Topamax prescription from the 3850 FM 2920 Road, Spring, Tx 77388 location for over 5 years now and I have never had any problem like this before, being disrespected and insulted by an employee, this one is by the pharmacy manager, Miss Alexandria Ybarra. I have received my son's previous months' prescription with expiration dates of 4/20. But yesterday, one of the bottles that I received expires 2/20. It's obvious the pharmacy is trying to get rid of the medication with sooner expiration dates first. All I asked from her was if she could replace it with a longer expiration date. She told me in a very rude way that she could not do anything about it. And just abruptly said she'll give me a refund without further explaining anything. I had to get it out of her of when I'm supposed to get the replacement. She said she had to sell those 3 bottles first so there's no telling when she will order the replacement. So rude!

I wanted longer expiration dates for the Topamax because I had this experience before. They had been giving me expired Topamax that I had not noticed when I picked them up. But when I brought them back to the pharmacy, the pharmacist (not Miss Ybarra) never gave me any problem. She was very apologetic and just ordered the replacement. I can't remember exactly how many bottles were replaced..maybe around 8 or more.

From then on, I always check the expiration dates. I would not mind coming back to the pharmacy to get the replacement if she only treated me with some respect. Obviosly, she just wanted to get rid of me without so much as an explanation. I left the pharmacy without any information on when I can come back for the refill.

I just want Miss Alexandria Ybarra to stop being rude to any customer, to be nicer and be more understanding and to have some empathy. The amount of time I spent with her last night, I never saw a smile on her face. She looked so mean...It would be to CVS's benefit if they can send her to some Management training on how to deal with customers, if she has not been to one already, or get some more additional training.

This incident happened tonight, April 23rd, around 6pm. I tried to do the CVSHealthsurvey but I could not get in. I tried to speak to the store manager but he already left for the day. I found this.

My name is Erlinda Ong. You can email me @[protected]@yahoo.com or call me at [protected].
Thank you.

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kneelfist
, US
Apr 24, 2019 12:59 am EDT

Some people need to grow up and learn that just because they were told "no" does not mean you were given rude treatment. Grow up. You are an adult with a child of your own. Isn't it about time that you grew up and realized that no and rude are not the same thing? I just want "adults" like you to stop mistaking being told no as rude. It happens all the time on this site. Add the race card and basically that is what most members who post complaints on the site are like.

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R
6:40 pm EDT

CVS pharmacy

My wife dropped off two prescriptions at the cvs on harborview road (29412) before 4 this afternoon, instructing that we would pick up both in two hours. When I returned at 6 p.M., the pharmacist had not even started to fill either. He said that my wife told them she would pick them up tomorrow. A bold face lie. Why would my wife prefer to lose another night's sleep to an intensely severe cough - to the point of throwing up, at times - rather than get the medicine as soon as possible?

I don't know client number, but the prescriptions were for patricia nelson. The store number is 0483. The prescription numbers are 493446, 493447. This occurred on april 23, 2019.

We will no longer be using cvs for our prescription needs — or any other needs, for that matter. Had the pharmacist said he misunderstood or whatever, I could overlook his mistake. But don't stand there and lie to my face to cover up for your slip-shod customer service.

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kneelfist
, US
Apr 24, 2019 1:18 am EDT

Maybe it is your wife, not the pharmacist telling a bold faced lie. Also little boy. Maybe he did not lie on purpose. Maybe the lie was due to misunderstanding. Grow up. I feel sorry for your wife.

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2:25 pm EDT

CVS pharmacy consultation

I took my 4yr old child to see the pharmacist as she woke up with a red rash. I wanted to ask what best to apply to it. The lady behind the counter was very friendly and said she would ask the pharmacist what they would recommend for it. The moment this lady came out and I asked her for advice and lifted up my child so she could look, she stepped back, didn't want to serve us and said if I was concerned should take her to a hospital. She then walked off without saying anything. She left my child in tears, asking me mom, am I really ill? When we walked away from the counter, she came back and sprayed the entire area with some disinfectant spray. I have never been treated like this in my life. Am totally disgusted with the treatment of this person. Especially as it turns out my child just has a flare up of some eczema. I feel like she thought we were the most disgusting and contagious, disease ridden people on the planet and she could not even bare to be within a few yards of us. To treat a child like this is unacceptable! I found the entire experience very upsetting. I will never set foot in a cvs store again and will tell everyone about my experience. No heart to treat a little girl with a bit of eczema on the inside of her arm like this.

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6:34 am EDT

CVS violation of my hipaa rights by a pharmacy technician

On Friday the 19th at the CVS on Oracle and First Avenue in Oro Valley AZ. I stopped around 12 noon to pick up a prescription which had been called in by the Dr an hour earlier. A tall female technician attended to me. After providing my name, she told me that the prescription had not been called in. I gave her the typed up discharge instructions which showed the prescription has been called in. She then asked for my insurance card which I gave to her. After receiving the insurance card, she asked me "who is the 3rd person on this card". I was baffled and did not respond then she asked "Is your husband on this card" I said yes even though the prescription I was trying to fill had nothing to do with him. She entered in some information then told me the prescription would not be ready for another 30 minutes. When I got back to pick up the prescription, it was a different technician who attended to me. While handing me the prescription, he asked me to confirm my phone number on file, I told him that I had not given one. He said a number was on file and it was (520) 794-4201 and if at any point in time I had asked for text updates to that number. I said no, that the number was not my number and I did not understand how come it was attached to my account. I asked him to delete the number from my account and instead he gave me your corporate office number so I could make a complaint.
On Saturday the 20th of April, I went back to the same store and asked a different pharmacy technician, a shorter female to delete the number. She told me that she did. Unfortunately I did not get the name of the tall female technician. Why would she ask those questions and then append a number that is unknown to me to my account. I was filling out a prescription for my child and our health information should not be willfully compromised.

Please keep me apprised of how this is resolved as I am inclined to believe there was malicious intent in your technician asking if my estranged husband was on my account and appending a number unknown to me to my account. I can be reached at [protected].

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2:43 am EDT

CVS pharmacist

My daughter, Bethany Nations, has been trying to get her meds filled all day! The pharmacist on duty refused to fill her meds in a timely manner because he didn't like her attitude. The over night pharmacist at the Nelson Rd, Lake Charles, La CVS.. He's claiming now that he can't fill her RXs because he's gotta do inventory. There has been a big ordeal getting it filled, it was being transferred from Walgreens (because they didn't accept her INS to CVS on wed morning, it was sent several times, CVS kept saying they couldn't read it or didn't get it. Finally, the pharmacist with Walgreens personally took it to the CVS and handed it to them earlier Wed April 17th, 2019.. it's after midnight and my daughter still does not have her meds! We have both called and spoken to the Manager on duty and the pharmacist! My daughter has called several times to see if it has been filled and he was rude, didn't ask who she is and just said NO! These are meds she needs and can't just stop because some idiot, racist pharmacist doesn't want to fill the prescription! We will be making a formal complaint in the AM with the Louisiana State Board of Pharmacist as well as CVS!

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4:47 pm EDT

CVS pharmacy manager

On 4-15-2019 I came home to find a message on my answering machine from the manager that said I was not the right fit for her store because I had filled out a quetionaire on line and complained about the level of competant service at this location store # 9830 stockton ca. 95210. So I called and asked to talk to her what I said was did she want me to take my business elsewhere she was her uaual snotty self and said she did not like the complaints and that it would be best, I told her tonever call my home again for anything other than things pertaining to my prescriptions she was not happy and kept interupting me and I got mad and repeated to her not to call my fuc — g house again and she said dont ever come in her store again. I am sorry I used the f word but she pissed me off, she had no business calling my home and telling me basically to go somewhere else, also I called your 1800 # and told them and they said they would pass it along to an area manager, but still no call. His name is trong tran I think, I have about 15 prescriptions at this store and am a hadicapped person and have been for about 20 years I do not enjoy being treated like this and should these complants go straight to her with my name on them? I was at your manteca ca. Store for a long time and I never had the problems I have had at this store or been trated with this lack of respect, I dont go in the store and act like an [censored], if there is a problem I ask why and what is going to happen, numerous times I have called in prescriptions and they are not filled and they always blame it on my doctors office, I call the doctor and they have already sent it over numrous times yet they dont get filled, you ask questions and you have to move to a different window after standing in line already can anybody help with this? This so called manager is rude and uncaring she should not be in a place where you have to deal with the public one on one. Scott valentine 108 bernice ave. Stockton ca. [protected]

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Is ComplaintsBoard.com associated with CVS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CVS Customer Service. Initial CVS complaints should be directed to their team directly. You can find contact details for CVS above.

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.