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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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S
4:47 pm EDT

CVS pharmacy manager

On 4-15-2019 I came home to find a message on my answering machine from the manager that said I was not the right fit for her store because I had filled out a quetionaire on line and complained about the level of competant service at this location store # 9830 stockton ca. 95210. So I called and asked to talk to her what I said was did she want me to take my business elsewhere she was her uaual snotty self and said she did not like the complaints and that it would be best, I told her tonever call my home again for anything other than things pertaining to my prescriptions she was not happy and kept interupting me and I got mad and repeated to her not to call my fuc — g house again and she said dont ever come in her store again. I am sorry I used the f word but she pissed me off, she had no business calling my home and telling me basically to go somewhere else, also I called your 1800 # and told them and they said they would pass it along to an area manager, but still no call. His name is trong tran I think, I have about 15 prescriptions at this store and am a hadicapped person and have been for about 20 years I do not enjoy being treated like this and should these complants go straight to her with my name on them? I was at your manteca ca. Store for a long time and I never had the problems I have had at this store or been trated with this lack of respect, I dont go in the store and act like an [censored], if there is a problem I ask why and what is going to happen, numerous times I have called in prescriptions and they are not filled and they always blame it on my doctors office, I call the doctor and they have already sent it over numrous times yet they dont get filled, you ask questions and you have to move to a different window after standing in line already can anybody help with this? This so called manager is rude and uncaring she should not be in a place where you have to deal with the public one on one. Scott valentine 108 bernice ave. Stockton ca. [protected]

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R
1:30 am EDT

CVS no med

On 4/15 after 10am, I contacted CVS in Riverbank CA to refill a prescription. The individual taking the call asked if i was going to be picking it up later that day. I said no, i will pick it tomorrow (today, Tuesday). I arrived there today and after 45min wait in line it was my turn. The clerk told me it isnt ready and she will have it expedited. I told her that I was told yesterday that it will be ready today. She said she can have it expediated and ready in 20-30 mins. Obviously she must not have ever receieved meds from CVS because 20-30 mins its actually an hour wait. I then stormed out.
I am appalled that your company's policy is to procrastinate on preparing meds for individuals who call in their order the day before. This policy is one of quite a few you guys have unwritten which makes every experience with the pharmacy regrettable.
Due to this experience, I will be changing my prescriptions to be transferred to another location.
I didn't choose to have my meds transferred to you. My pharmacist retired and decided to transfer all the accounts to CVS without any regard to where I would prefer.

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J
1:35 am EDT

CVS incorrect counts, new prescriptions not filled in timely manner

Store # 5683 Barnesville GA 30204. RX# 848340, filled 2/20/19. On 2/18/19 I was picking up another prescription and inquired about this refill I was expecting also. After the computer was checked I was offered to wait for it to be filled. I chose to return the next day for it since I was not quite out. 26 hrs. later still not filled. I finally got it on the 2/20/19 after my wife chose to wait on it. It was a 90 day supply of 90 tablets. The manufacturer supplies stock in 90 count bottles. After opening the bottle for the first time 3/1/19 I discovered the foil seal broken and 60 in the bottle. 30 had been dispensed from the bottle.
The local discussion page has been filled with similar complaints for about a month prior to this. Drs. sending in orders & taking days to get filled unless you are waiting on them in person. I was called to pick up a refill so I went to pick it up later that day and it was not filled. Something recently has changed at this location. I don't know what, but it seriously has affected service. If it doesn't get better soon I will need to relocate my business.

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C
6:53 pm EDT

CVS pharmacist conduct

On Friday April 12, 2019 I contacted CVS Pharmacey customer service to report a complaint regarding the unproffesional conduct of the Pharmacist on duty at 9:44am at your store located on 1471 W Covell Blvd Davis, CA 95616. I explained to the customer service representative that I had witnessed the Pharmacist discipline an employee in front of customers and other employees. I explained the behavior of the pharmacist in detail and requested a call back from the District Manager. The customer service represenative stated the DM would call me back within 24 to 48 hours. Today it has been well over the 48 hours and I called back to follow up only to be told the DM would follow up on working days. But CVS as well as the corporate office are open 7 days a week and in most cases 24 hours per day. This does not make any sense.

By way of this email I am requesting a return call to me immediatly. It is alarming of the lack of urgencey around a code of conduct issue. I would love to speak with the CEO or board of directors regarding customer service follow up. I will do that as soon as the issue with the code of conduct is properly addressed.

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F
6:40 pm EDT

CVS depend under wear for men

Card # [protected]. I received an email stating that I could send a sale to my card that I would be able to buy a 32 count package of Depend underwear for men at the price of $11.99 the computer states its on my card - but the store would only give me 32% off which more than the sale price I was offered. They would not sell it to me at $11.99 - I went home and checked the computer message says the sale is on my card. I went back to the store and returned the product.

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A
10:29 pm EDT

CVS manager at the counter

I went there to do my coupon and the manager there I think it's name is Adrian gave me a hard time telling me misinformation that I needed to buy for for for braces in order to get the coupon when the coupon stays clearly is one buy one get one free also he did not want to honor the prices that were at discounted prices Hook by CVS store and was trying to make me pay full retail price for them he was very disrespectful and acting in a very unprofessional way and telling me he hates couponers I spend a lot of money in CVS I don't need to get treated like that especially from a manager I went to another CVS had no issue and they told me he just did not want to do his job .. employee like this give the CVS brand a bad reputation and I also gave this store a bad review

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A
5:13 pm EDT

CVS customer service pharmacy phone

Hi
I called the pharmacy on 4-11-19 at 343 pm and 15 minutes later a voice came on and asked me to hold...10 minutes later the same young man (he said his name was tyler) answered the phone... I spoke with him about a minute and he answered my questions... I am dissapointed that cvs does not have a better system to answer customer questions from customers over the phone

Tyler informed me that only two people work in the pharmacy on weekdays

Please staff your pharmacies better if you want to keep our business

Thank you

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A
2:36 pm EDT

CVS cashier behavior

hi, thanks for reading this ... the cashier that works every morning, i dont know the name but usually she is the only one there, she is a black women, a little overweight, anyway sometimes i go there to buy shampoos when you guys have good deals using manufacture and cvs coupons. When the time to pay comes, she is very rude, and she get annoying for the fact that im using coupons, i wait in line for everybody else, but when it comes to me, she wants to hurry up, being rude saying stuff like ( give me all the coupons now because there is not fixing or coming back)the first time she did that to me, one coupon wasn't working and i ask her what can be the problem.. she say she didnt know and that there was people waiting on me. i had some rewards(cvs extrabucks) and i completely forgot to used them because her impatience. so i paid regular and i left, second time this morning, she said same thing ( hurry with the coupons im not going back and forth(VERY RUDE IN FRONT OF OTHER PEOPLE) so i told her to cancel everything because im not dealing with her, and i told her that i will go to another CVS(1900 Brunswick Ave, Lawrence Township, NJ 08648) because there they doesn't have any problem with coupons and they try to help you . MY husband and I will NEVER BUY A PRODUCT AGAIN FROM THAT CVS. i hope this girl start behaving with costumers. thank you

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J
8:06 pm EDT

CVS pharmacy / pharmacist and employees/

the Pharmacist was just recently changed as well as some of the employees. this CVS used to be very pleasant and efficient and organized. Now with the new people there, it is a mess. It is like the right hand does not know what the left hand is doing. there are prescriptions overflowing from the shelves and everywhere else/ counters etc. I just picked up a rx for my son, it was a 90 day rx., It was over 200.00 and I cannot afford that, so I ask for only a 30 day supply. so I get the 30 day and on the label for refills it has zero. This is wrong it should be 2 more which would make it the 90 days, So when my son needs a refill, we will need to call the doctor for the refill. then my doctor will tell me that it was for 90 days and should be good for 2 more 30 days refills. They screw up like this all the time. There was a lady there who was given her diabetic supplies, She was supposed to get the insulin pens and they gave her the needles instead. She said she has been trying since January to get the pens - not the needles. She had to go up to the counter 3 times while I was there to get them to understand her problem before they got it right. She was so upset at their stupidity . She said she called corporate, but it did not seem to do any good. You need to send an intelligent representative to this store to observe how unorganized this Pharmacy is. It is a discredit to your good name. Other CVS are not like this. I would change stores but I am 77 and this CVS is very close to my house. I should not have to change stores just to get descent service.
PLEASE CHECK OUT THIS CVS FOR YOUR SELF. These employees will create a Bad reputation for you. Thank you for listening to me Joanne Sonntag/ 5675 Arnhem Rd/ Baltimore Md. 21206/ [protected]/ [protected]@aol.com

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M
10:45 am EDT

CVS pharmacy

April 4th during my visit with my primary doctor boucher, she sent 4-5 prescriptions to cvs pharmacy. I called their pharmacy april 5th and the pharmacist andrew advised me they have them. After communicating my health insurance information to him, advises me they do not accept blue cross blue shield. So I asked him how much out of pocket would it cost. So he went through each prescriptions one by one and told me the total would be $150.
I told him that is too much and told me to locate a pharmacy who accepts my insurance and I did.
Walgreens does and so I called them to call cvs dade city pharmacy to transfer my prescriptions over to them and said they would
So april 6th today I call walgreen zephyrhills and the pharmacist has my information, told me they called cvs dade city and they have not yet transferred these 5 scripts over to them.
I called cvs dade city, and pharmacy has no record of my prescriptions but have a note for andrew to transfer them over to walgreens. So they tell me they have no record for any new prescriptions.
This is the third time this year cvs dade city pharmacy has done this and even once they were giving me someone elses 6 prescriptions when in fact I only had one sent to me.
This is outrageous, please be advised I am reporting you to the state of florida.

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N
10:55 pm EDT

CVS extra care card

Someone is another town has been using my card (more than once) somehow and claiming my extra bucks rewards. I get their reciepts to my email and I have never even stepped foot in the cvs they're shopping at. I've contacted customer service about this already and no one has gotten back to me. I would just start a new exrta care account, but I have quite a few coupons and rewards from shopping frequently. I tried to change my - phone number in the system and they said they couldnt.

Nikki pettitt
[protected]@gmail.com
[protected]
Extra care #[protected]

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D
10:50 am EDT

CVS overcharge on copays, refusing to refund over $200, lost physicians scripts presented to be filled.

This complaint will just go unread and unresolved with the rest on this site, but here it is. When I went to pick up a prescription for my husband I was told the copay would be $100. I had no choice but to pick up the medicine because it had to be taken prior to a scheduled surgical procedure. The refill was the same price $100 and no time to fight the pharmacy before surgery. After returning from the surgery, transferred all family prescriptions away from cvs, to my home town independent pharmacy and using my same insurance paid $23.50 /month copay for the same medication. I would like to add that all our copays dropped.
I have been calling cvs numbers without resolution to get a refund, so I am proud to say my state senator just emailed me a document to complete regarding a my prescription copay issues with cvs. Anyone care to answer my phone calls before I get the paperwork moving.

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Z
10:21 pm EDT

CVS pharmacy and general store service

Good evening,

I am a Physician that called in a prescription for a patient and attempted to call to make a modification as it was an e-script and I could not make changes online. I called multiple times over the span on an hour, placed on hold for at least 15 minutes each time by the automated system to reach the pharmacist and punched all numbers on phone to say I was a provider calling in a prescription. This was between 9pm and 10 pm tonight on 03/23/2019.
I then attempted calling the front of the office several times and spoke to 2 different male staff working and communicated why my call and speaking to the pharmacist was extremely important as it was a change in medication. I was placed on hold multiple times again and did not get to speak to someone again.
I attempted to call back again after the 4th attempt and now there was no longer even an automated message system, just phone ringing and then going to voicemail.
This is absolutely unacceptable and although it is the only 24 hour pharmacy open at this hour, I will be more than hesitant to send any prescriptions to this location as this is worrisome and I fear for patient safety if communication is so difficult between a physician and pharmacy staff. I work at a major urgent care and a lot of the prescriptions are sent to this location.
The pharmacist on staff tonight was Henry from what I was told by the front staff, but unfortunately I never got to go further than this. This is poor behavior and I am very disappointed. I understand one can be busy but to attempt calling for an hour and getting nowhere is unacceptable.

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A
2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS customer service, quality of service, etc..

I will be filing my complaint with Consumer Affaier, BBB, and whoever else I can find that applies. Let me start by saying any pharmacy that get's shut down by the Health Department is already a disgrace. The pharmacy employees are by far the MOST disrespectful and disgraceful pack of inept people I have ever had the displeasure of encountering. Every time I have to deal with this location it is a problem. I was literally on the phone for 1 hour and 58 minutes today and still haven't gotten my epileptic son's medication. I am utterly disgusted. You should be ashamed to even have this store under the CVS logo.

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R
2:43 pm EDT

CVS staff was rude. pharmacist was rude/unprofessional

Called today, 3/19/2019 at 1:20p. The staff answered, mumbled that they were busy and I needed to hold. Left me on hold for 10 min then hung up on me. I called right back and the lady pharmacist answered. I was checking on a script that was sent to them on 2/28/2019 for our patient - it was never filled... I could tell from her tone she was less than pleased be on the phone, or at work. She said she would get it ready. I asked if there was a problem with it since it wasn't previously filled and she said "oh I don't know, maybe he doesn't have $162".
That isn't a professional response. Have some class or maybe find another job because customer service isn't for you! CVS needs to look into this lady pharmacist and her staff. I keep repeating lady because I didn't get her name but she was female. Super unprofessional.

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L
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy/staff

I am new to this CVS Pharmacy and have never had such bad customer service from a pharmacy. Every month my prescriptions are filled late, as the medicine is "not available" making me not able to take my medicine for several days.

However, the worst part of this pharmacy is that every month, when I inquire in person or on the phone regarding refills, one pharmacy tech has yelled (she is a young blonde woman), hung up, or said "I don't know" without even looking it up in the system (this has happened at least 3 times in the past 2 months). This same pharm tech has even thrown my bag of prescriptions at me (shocking, I know). I just have always had such great experiences at CVS before and this was very concerning to me. I am transferring several prescriptions to other pharmacies next month as a result.

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M
5:08 pm EDT

CVS I was on hold for over an hour

I called in today 3/13/19 around 3:30. I had to call the front desk after 20 minutes she advised she was going to tell the pharmacy to answer the phone. After 12 minutes someone picked up and said "please hold" and placed me back on hold before I could even say anything. I waited another 22 minutes and called back to the front desk and she told me they probably couldn't hear the phone and they would go back again to ask them to answer the phone. Someone finally picked up after 18 minutes and I advised I needed to fill a prescription and was calling to give new insurance information. I was placed back on hold and after another 8 minutes she picked back up and I gave her the account information and asked it they were busy, she ignored the question. Was placed back on hold for about 15 minutes and was again asked for the account information. I was placed back on hold several more times and then finally told they had registered the insurance. I asked about the prescription, she forgot about it, she placed me back on hold and then advised it went thru the insurance.

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G
5:16 pm EDT

CVS pharmacy

This is the 3rd time this has happened to me in less than 2 months. Had a prescription called in Friday the 8th went to pick it up Monday the 11th, they said they did not have anything called in for me? I explained this is the second attempt from my doctor for this prescription, and asked why they don't have it? They had no idea and suggest I call my Dr again? Went home, called Tuesday the morning of the 12th to the lead nurse, she called CVS pharmacy personally at 407 and at that time the male Pharmacist verified it was ready to be picked up. The nurse calls me back and said it's ready…

OK, here we go again. I go up and they once again say to me nothing has been called in and can't find anything for me. I call the nurse while standing there and get her on the phone, to then suddenly find my prescription, SHAXAM they have my prescription but now need my insurance? Not sure why they need my insurance, my son and I have been getting prescriptions there for over a year on my insurance? Oh oops, wait they have my insurance but now have multiple accounts for me? Wait, what? Major CRM screw-up!

Totally incompetent, unprofessional, no apologies, just seriously bad business and piss poor management! As a result CVS has lost all of my business, it will be a cold day in hell before anyone in my family sets foot inside a CVS store and I'm telling my story to everyone who will listen! Thank god I didn't need lifesaving meds, or mislabeled them for someone else's, your Lewisville FM407 pharmacy sucks!

Greg Feeback
[protected]

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J
9:38 pm EDT

CVS calling in a prescription

I am a physician at the University of Minnesota and called in a prescription for my wife who had previously been prescribed this medication at this store. The pharmacist called back and said she would not fill it, that i needed to send a ecert prescription. I asked why as I had called in prescriptions for her previously, it is obviously easier than pulling everything up on the system, and when I explained I was able to do this at the CVS pharmacy in Duluth MN when we were visiting up there she became extremely rude, refused to provide an explanation, said it was her prerogative and when I tried to explain to her this is not a new prescription she cut me off and stated "this conversation is over" and hung up. Anger does not describe what I felt at that moment, arrogant, rude behavior has no place here- a Walgreens pharmacist explained the policy to me and I had a colleague prescribe it. My business will now go elsewhere and your pharmacist should either be reprimanded or required to take a course in customer relations

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S
2:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS understaffing and extremely slow drive thru-service.

The short staffing and slow drive-thru service are what I am complaining about. The drive-thru service is so totally bad, that today, I have personally witnessed 4 cars get fed up and leave the drive-thru while I was in line. I believe it is caused by there being only 2 people manning the pharmacy. On a few, occasions there were times that I waited so long in the drive-thru that I had actually left my car, went inside, got my medication while still parked in the drive-thru, left the store, walked back to my car parked in the drive-thru, and then drove away. If having people who decide they would rather drive off, pissed off, and drive away from your "convenient" drive-thru as a business model, call that "winning" as you are. If you consider such a business model as a failure, which I do, as it is an epic failure. Going into the pharmacy is also bad. People don't know how to line up, which causes tensions as no one knows where the line is and the cashiers only ask who is the next customer and no one knows whose turn it is in line. 3/3/2019. Having more staffers would probably help? I always hear the pharmacy staff crying for help! We only have 2 people! Sounds like a company problem that becomes the customer's problem, through no fault of our own!.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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