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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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D
9:51 pm EDT

CVS pharmacy service

Today I waited over 15 minutes at the drive-thru window with only one car ahead of me. To call in a prescription yesterday I waited over 10 minutes on hold trying to speak to a human being. When you speak to anybody in the pharmacy about this ongoing problem they kind of just say well we're short of help we're going through a redesign are over the last few months it's been we're short of help they close down the pharmacy which was by the way 5 miles away from this one and downtown Camden which means people would have to take a bus to get prescriptions at this one or drive. They can use all the excuses they want however it just boils down to not having enough help ever. The employees are so burnt out with complaints but they only can do is shrug their shoulders and stay semi calm while you're trying to tell them how ridiculous it is that it takes almost 20 minutes to get a prescription. I talked to corporate before on this over the last 3 or 4 months twice and there's never ever a solution they just say well we'll talk to the district manager and will have them give you a call. When she calls she says the same thing yes this is not going problem yes we're short of help yes we're trying to do something about it please be patient with us well it's been 4 months and every time there's a new excuse or a new problem but it boils down to not having enough help and a total lack of concern because the only other Pharmacy within miles is a CVS or Walgreens which are managed by the same company as each other so you can see that when there's no competition there's no need to do anything about the problems however researching this I find this is a company-wide problem and they could care less about it

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4:50 pm EDT

CVS pharmacy

Pharmacy has very poor customer service. I've taken 3 scripts & nothing has gone good. I needed scripts filled asap after surgery . Took 3 days to get 1, half script was given on other after 2 days & other script wasn't even filled correctly! So I went back on 12th cuz my doc said to get rest of pills since I am hurting so bad & was promised a 1pm that day..well it's now Saturday 24 hrs later & still no word & I am in lots of pain.
At this point I can't drive & am looking for someone to go pick up my script so I can take elsewhere before they close and another day goes by. I had major surgery and am in pain with no meds to help ease the uncomfortableness.
Thank you for your time

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N
4:22 pm EDT

CVS the wait period before talking to an actual person at the pharmacy

I tried to be patience, but each time I call the length of time of being on hold gets longer and longer. On today, which is July 12, 2019, I was calling CVS to make sure they received the prescription from the doctor so I could pick it up. I called at approx. 9:01 and someone answer the phone to tell me that they had four calls before me and they put me back on hold. I remained on hold until 10:00 before I hung up the phone. Every time I called CVS on 79th /Western I can expect to be on hold for at least 30 minutes before I talk to someone. But on this day, July 12, this wait was the longest. I have never experience this before at CVS. The CVS I was originally at on 82th/Ashland closed. I have other complaints that I can deal with, but this one is ridiculous. Do you as CVS Headquarters, plan on doing sometime about this? Is customer satisfaction important to you? Well I am a unsatisfied customer. Please do what's needs to be done to improved your customer services.

Thank you,

Shenell

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9:52 am EDT

CVS the manager black lady

I am in line and there is 3 people in front of me and this manager so she said she is black lady. With such a rude attitude. She opens another register and treats the two ladies in front of me rude going back and forth between registrars and telling customers that that's why they like her there because she multi tasks and she makes 6 digit figures. I honestly don't understand why she needs to so rude to the people and making comments... I will never shop at this store again... such bad customer service! No need for extra comments. MY receipt says Beatrice that's the rudest customer service I have wver

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9:42 pm EDT

CVS crystal - sales rep

To whom it may concern. We are family who have been customer at this cvs more than 20 years. And for the FIRST time they have hired some young girls one is by the name of crystal. When my mother asked for a receipt for her purchase. She gave her an attitude and told her she couldn't give her one or print one out for her at the time. So my mom decided to return the products because she needed a receipt y mom called me upset because they were giving her an attitude. Now i go back and the same girl takes care of us and again with an attitude. Didnt know where the products were left because they werent put back. My full time job is to do customer service my self and we are very disappointed !

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2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Prescription

I was having prescription transferred, dropped off all the information an was told it could take awhile to come back between 5-6. I went back and was told they had nothing for me. After a 10 mins conversation they took my information again and was told it would be ready 7/9/19 called to check same story they don't have anything for me. I need meds not excuses

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C
10:13 pm EDT

CVS with techs arguing with me and being very disrespectful

At about 12-30 am in the after noon I went to the CVS in Stratford where I fill my prescriptions at, I entered the store and proceeded to the pharmacy department I handed the tech Michelle my script. As put the information into the computer she stated to me that I could not take the ibuprofen with my current medicine naproxen, I replied that I was aware of what she had told me. Then Michelle said that I just telling you because customers are always complaining. to us. i said ok Michelle kept saying smart stuff so requested to speak to someone else. Mean while another tech was working along side Michelle she intered the conversation saying I don't think you understand what Michelle is trying to say to you Michelle and second tech said you can take your prescription some where else still no one came to assist me they both started shouted and I replyed that you do not have to be disrepectful to me both tech shouted you your srcript some where this time the pharmacy manager brian long came to the counter and asked what was the problem and I told him he then replied don't start no trouble it wont be none. The Brian said did I wont the medicine and I replied yes. If I could have went some where else I would Just because people have authority they should not be disprespectful to customers. I no longer will go there because feel strenghted I also will tell my friends and neighbors not to go there. I still get over how I was treated sad,
PS, There was a young lady named Shelly that was very nice to me during this ordeal she was working behind the counter at the time. sad I am a senior citizen and should be treated with respect .

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H
9:07 pm EDT

CVS customer service

I went into the Anoka, MN location store approx at 6:01 pm. I stood in front of the photo counter for roughly 2 minutes. Initially no employee was behind the counter however In the 2 minutes I stood in front of the counter I had 2 employees walk passed me and say absolutely nothing to me. A customer walked up to check out, one employee (shoulder length curly hair) checked out this customer and they left. Then one (of the two) employees was purchasing a few items while the curly haired woman checked her out then another customer walked up. In the meanwhile, I am still standing in front of the photo counter. The employee who was cashiering, curly haired (finally noticed I was standing there) and asked ‘if I needed something'. I asked if they had time to take a passport photo. She (curly haired woman) took a few steps towards me and said ‘I can't be in two places at once' and went back to her register to help the customer who came up to her counter. Mind you all 3 of the customers she ‘checked out' showed up after me. At that time I walked out of the store. I was only in the store for 2-3 minutes and as a paying customer I felt I was not treated fairly and was only bothering them nor did I seem to matter to either of the employees. The store was not busy what-so-ever and had all of 5 cars in the lot. No customer should be treated that way nor should an employee of any company state ‘they can't be in two places at once' and make a customer feel like they are bothering them while it is an employees job to help me. I rarely go to CVS to begin with and with this incident will never be going there again or referring people to your stores.

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D
5:07 am EDT

CVS coupons I was clicking on but charged $120 for what?? nothing

Please refund my $120 immediately ! I did not buy anything online I never shop Online ! I need the $120 back right away
Yesterday 7-5-19 I was clicking on coupons
Today 7-6-19 I was charged $120
Barbara Daugherty
cell ph [protected] please text me (no phone while working)
email [protected]@yahoo.com
Old National Bank is my bank
I will giver you my account if you need it you already have it because you have $120 of my needed money

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D
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS prevagen

You and a couple of other pharmacies are carrying an OTC product that is expensive and has never been shown to be efficacious. Prevagen has only been tested by the company, never by outside researchers. It's claims about an ingredient that comes from jellyfish that helps memory is totally misleading and in fact, this substance is likely destroyed in the acid environment of the stomach. This misleading advertising preys on families where early memory loss and dementia are of major concern. This seems to be a financial issue without concern for the consumer. Why wouldn't you take a stance and not carry this product? The FDA has filed a lawsuit against the company in 2012 for misleading and false advertising and this suit has not yet been decided. It is unlikely any reputable physician dealing with dementia patients would recommend this product because it has not been shown to improve memory.
I urge you to use your conscience and not sell this product. Although I am a physician, I have no vested interest in this matter except on a social conscience basis.

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8:09 pm EDT

CVS pharmacy efficiency and customer service

I have consistently had issues with their ability to get the medications I am prescribed. When they need to follow up with something with my doctor it never actually gets done.

I medication I was taking for years suddenly was not available, I was not notified of this even though I was on automatic refill. When I manually filled this prescription I was not told it was no longer available through their suppliers. I received a text that it had been filled and then received a call that it would not be available and now the prescription had expired.

The only asthma medication covered by my insurance was back ordered indefinitely.

Techs are rude and untrained.

Nightmare!

Worth driving across town to a different pharmacy.

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D
8:27 pm EDT

CVS shortages of controlled substances

Feb 23 2019 and June 25. 2019. Prescription for name brand Klonipin. Both dates we were shorted exactly 29 pills of a 90 fill. Every month other than these 2, the bottles are initialed where the count is circled. These 2 months the quantity was incorrectly circled. I have a case # [protected] and have followed up 2times. Promises of this issue being escalated to a district manager have left me without a phone call to discuss. Law enforcement has been notified, DEA has been notified as well as a complaint filed with the Texas Pharmacy Board. This is completely unacceptable!

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L
11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

I received a message last Sunday evening in regards to my issues at the CVS at 969 High Ridge Road in Stamford. The pharmacist was incredibly rude! I was told that I would receive a call from someone from the field district team in a day or two, but nothing. So I am now done with CVS. You don't seem to care about your loyal customers.
The incident I had occurred on June 22nd in the afternoon. There was only one person working and no other customers. I was initially acknowledged, but then she seemed annoyed that she had to help me. No "thank you for waiting" or "how may I help you". She barely looked up from the computer. This isn't the first issue I have had with this CVS. The cashiers at the front of the store are just as rude. Not just to me, but other customers. I will be transferring my prescriptions to another pharmacy and never shop at CVS again if this is the way customers are treated.

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M
9:43 am EDT

CVS cvs pharmacy

This pharmacy seems to play games with me when it comes to my two medications. I take brand name Prozac and Vyvanse. This CVS pharmacy knows I will return every month, yet they never have my prescriptions in stock. They claim they have to order them, and the I SHOULD PRE-ORDER THEM. I explained that they are aware that I am a customer, and that every month I will need a refill, but still, they seem to think it is up to me to plan ahead to make sure they have enough stock on hand every month. I always seem to have to wait 5 days to a week to get my prescriptions from them. My other prescriptions are never ready on time, even when I call days ahead.

I feel that this is there way of trying to lose me as a customer. Perhaps they don't like my insurance ? Anyway I look at it as UNFAIR AND UNLAWFUL !

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S
2:49 pm EDT

CVS prescription error - unprofessional services

When technicians tell other that a prescribed cancer medication is an over the counter drug and then goes to get something off the shelf it's frightening. How many other people is this technician trying to "miss-prescribe to with neither the education or authority to do so".

I tried calling the pharmacy manager and the person who I had the complaint about answered the phone and left me on hold for an extended period of time.

On June 24th, 2019 at approximately 1:30 p.m. or 2:00 I went to the CVS Pharmacy on Lincoln Avenue to pick of a prescription that I had called about three times was more than a week late only to be told that the script was not in.
I called and both of my doctors called. On June 22nd I learned from the technician that the "technician" called the prescriptions in to the wrong doctors and reversed the medications from my PCP and my oncologist.

I called both of my doctors to ask them to call the prescription in and they had no record of CVS calling or faxing a script, My scripts have been on auto refill for the last 5 - 7 years.

When I arrived on Monday afternoon I was told my prescriptions was not ready they only had two of them. I was told by a person on the other side of the room in a second generation conversation that my medication was an over the counter drug. IT IS NOT. The conversation became heated when I addressed the pharmacist as to why a technician is trying to pass on wrong information about my medication and why is she debating about a script with absolutely no medical knowledge.

The pharmacist finally corrected her and said it is not an over the counter medication after the conversation became very heated and I informed the technician that I was not talking to her I was talking to the pharmacist.
She was loud, she was unprofessional and she crossed the line. I asked to speak to the manager who was not available. The pharmacist (a male pharmacist) was kind enough to call another CVS to see if my entire prescription was there. It was a 45 minute drive but it was worth not having to deal with that kind of ignorance in an environment that is predominately customer service. The technician whose name is "Destiny" is dangerous. She should not be telling customers what medications are or are not over the counter if she does know and she definitely should not be telling a customer whose prescription order is now two weeks late that it's over the counter. The pharmacy had a partial prescription which was 1/3 of the total script but I still had to pay the full price for a 30 day when it should have been a 90 day. I went to a different pharmacy thank God and the pharmacist at the new location was very professional and very customer friendly. "Destiny is not a nurse, doctor or pharmacist and she should stay in her lane when it comes to handling customer's medication. I pray that CVS does not allow this kind of behavior to continue it's dangerous for customers and it's legally dangerous for CVS. The CVS Pharmacy where Destiny works or pretends to work is on Lincoln Highway in Matteson, Illinois.

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Update by Santo&Buddy
Jun 26, 2019 2:56 pm EDT

I spoke with another pharmacist after asking for the manager who again was not available. Unfortunately that's not the right position for a manager to take with such serious allegations against one of the technicians. Managers are there to prevent this kind of behavior from reoccurring. The pharmacist I spoke with assured me that this information would be passed on to the manager but I really think it's time to find another CVS or go back to Walgreens with my prescriptions. This is my third CVS Nightmare and someone should tell the technicians they are NOT pharmacist. They can not prescribe, suggest or discuss medical conditions with patients. This kind if service is frightening because someone could be harmed. I check my medications before I leave the store and I double check them when I get home to make sure it's the right pill, the right milligrams, etc. There should be a system in place to protect the consumer from people like Destiny who assume authority over such a serious matter, authority which they do not have.

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B
5:15 pm EDT

CVS medicine quantity

I personally do not have a complaint, but the CVS Pharmacy in the town I work in has had several complaint about not getting all of their qty of prescribed pills on Hydocodone. At first I thought it was just maybe an abuser, but when several others jumped on board I wondered if maybe the Kearney, MO 64060 store might have a problem with one of their employees taking the medicine. Here is a screen shot

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2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy errors

I filled a controller narcotic prescription over several consecutive months at the CVS pharmacy in Ocean Township, NJ (located in Target). During the months of February to April 2019, I noted missing pills toward the beginning of my refill, ranging from 7-10 tablets missing. I immediately suspected coworkers and closely supervised my medication accordingly.

In April 2019, I opened a refilled prescription and found 10 of 30 pills missing. I contacted the pharmacist who confirmed inventory was correct, and she inquired if someone had access to my medication or if I possibly dropped the medication.

I since switched to Walgreens and have not had an issue with the last two prescriptions. Please look into this matter.

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6:56 pm EDT

CVS expired medication

I purchased Sinex Daytime Congestion, Pressure and Pain on 6/23/19 at 1:13pm and the medication had expired on 6/2018 LOT #6167171961 from CVS Store #2160. Unfortunately, I took the first dose without looking at the expiration but after further observation I saw that the medication had expired last year. It is unacceptable that this mediacation was even on the shelf.

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11:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS drive thru attendant

As a frequent customer I was taken aback when I drove up to the drive through window today and saw your employees appearance!
I, for one am not comfortable having a person with Blue hair and nose rings handling any part of my prescription process, I am sure there must be Some Kind of dress code in handbook.
It is just not a professional appearance.
This happened at you 21st Street store in Newark Oh

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Update by Poprock
Jun 22, 2019 11:13 pm EDT

Dress code!Attendant at your store working the drive thru came to the window and I was taken aback Blue Hair and nose ring, Not a professional appearance,
I am not comfortable with such handling any part of my prescription process
This happened at you 21st street store in Newark Oh

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M
M
mark henderson
Lafayette, US
Jun 23, 2019 2:40 am EDT

For the dress code, as long as he is clean and hygienic. and his dress code does not interfere with his performance he is not doing anything wrong. If you are going to be judgemental shop online. I am sure that anywhere you go you will find someone not suited to your expectations.

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H
4:36 pm EDT

CVS high fructose corn syrup in "melatonin 5mg gummies"

From Dr Hyman.
Renaissance physician Paracelsus famously said, "The dose makes the poison, " meaning that even harmless substances can become toxic if you eat enough of them. Many people ask me, "Is high fructose syrup really that bad for you?" And my answer to this question is "Yes, " mainly for this very reason.

In America today, we are eating huge doses of sugar, especially high fructose corn syrup. It is sweeter and cheaper than regular sugar and is in every processed food and sugar-sweetened drink. Purging it from your diet is the single best thing you can do for your health!
In addition there are many articles against this product, why in the world do you continue to use this POISON?

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Update by Harh
Jun 22, 2019 4:39 pm EDT

The only good thing about these gummies is the plastic bottle, it is recyclable.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Phone numbers

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