CVS
reviews and complaints

I went there to do my coupon and the manager there I think it's name is Adrian gave me a hard time telling me misinformation that I needed to buy for for for braces in order to get the coupon when the coupon stays clearly is one buy one get one free also he did not want to honor the prices that were at discounted prices Hook by CVS store and was trying to make me pay full retail price for them he was very disrespectful and acting in a very unprofessional way and telling me he hates couponers I spend a lot of money in CVS I don't need to get treated like that especially from a manager I went to another CVS had no issue and they told me he just did not want to do his job .. employee like this give the CVS brand a bad reputation and I also gave this store a bad review

Hi
I called the pharmacy on 4-11-19 at 343 pm and 15 minutes later a voice came on and asked me to hold...10 minutes later the same young man (he said his name was tyler) answered the phone... I spoke with him about a minute and he answered my questions... I am dissapointed that cvs does not have a better system to answer customer questions from customers over the phone

Tyler informed me that only two people work in the pharmacy on weekdays

Please staff your pharmacies better if you want to keep our business

Thank you

Someone is another town has been using my card (more than once) somehow and claiming my extra bucks rewards. I get their reciepts to my email and I have never even stepped foot in the cvs they're shopping at. I've contacted customer service about this already and no one has gotten back to me. I would just start a new exrta care account, but I have quite a few coupons and rewards from shopping frequently. I tried to change my - phone number in the system and they said they couldnt.

Nikki pettitt
[protected]@gmail.com
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Extra care #[protected]

This complaint will just go unread and unresolved with the rest on this site, but here it is. When I went to pick up a prescription for my husband I was told the copay would be $100. I had no choice but to pick up the medicine because it had to be taken prior to a scheduled surgical procedure. The refill was the same price $100 and no time to fight the pharmacy before surgery. After returning from the surgery, transferred all family prescriptions away from cvs, to my home town independent pharmacy and using my same insurance paid $23.50 /month copay for the same medication. I would like to add that all our copays dropped.
I have been calling cvs numbers without resolution to get a refund, so I am proud to say my state senator just emailed me a document to complete regarding a my prescription copay issues with cvs. Anyone care to answer my phone calls before I get the paperwork moving.

I will be filing my complaint with Consumer Affaier, BBB, and whoever else I can find that applies. Let me start by saying any pharmacy that get's shut down by the Health Department is already a disgrace. The pharmacy employees are by far the MOST disrespectful and disgraceful pack of inept people I have ever had the displeasure of encountering. Every time I have to deal with this location it is a problem. I was literally on the phone for 1 hour and 58 minutes today and still haven't gotten my epileptic son's medication. I am utterly disgusted. You should be ashamed to even have this store under the CVS logo.

Called today, 3/19/2019 at 1:20p. The staff answered, mumbled that they were busy and I needed to hold. Left me on hold for 10 min then hung up on me. I called right back and the lady pharmacist answered. I was checking on a script that was sent to them on 2/28/2019 for our patient - it was never filled... I could tell from her tone she was less than pleased be on the phone, or at work. She said she would get it ready. I asked if there was a problem with it since it wasn't previously filled and she said "oh I don't know, maybe he doesn't have $162".
That isn't a professional response. Have some class or maybe find another job because customer service isn't for you! CVS needs to look into this lady pharmacist and her staff. I keep repeating lady because I didn't get her name but she was female. Super unprofessional.

I called in today 3/13/19 around 3:30. I had to call the front desk after 20 minutes she advised she was going to tell the pharmacy to answer the phone. After 12 minutes someone picked up and said "please hold" and placed me back on hold before I could even say anything. I waited another 22 minutes and called back to the front desk and she told me they probably couldn't hear the phone and they would go back again to ask them to answer the phone. Someone finally picked up after 18 minutes and I advised I needed to fill a prescription and was calling to give new insurance information. I was placed back on hold and after another 8 minutes she picked back up and I gave her the account information and asked it they were busy, she ignored the question. Was placed back on hold for about 15 minutes and was again asked for the account information. I was placed back on hold several more times and then finally told they had registered the insurance. I asked about the prescription, she forgot about it, she placed me back on hold and then advised it went thru the insurance.

I am a physician at the University of Minnesota and called in a prescription for my wife who had previously been prescribed this medication at this store. The pharmacist called back and said she would not fill it, that i needed to send a ecert prescription. I asked why as I had called in prescriptions for her previously, it is obviously easier than pulling everything up on the system, and when I explained I was able to do this at the CVS pharmacy in Duluth MN when we were visiting up there she became extremely rude, refused to provide an explanation, said it was her prerogative and when I tried to explain to her this is not a new prescription she cut me off and stated "this conversation is over" and hung up. Anger does not describe what I felt at that moment, arrogant, rude behavior has no place here- a Walgreens pharmacist explained the policy to me and I had a colleague prescribe it. My business will now go elsewhere and your pharmacist should either be reprimanded or required to take a course in customer relations

The short staffing and slow drive-thru service are what I am complaining about. The drive-thru service is so totally bad, that today, I have personally witnessed 4 cars get fed up and leave the drive-thru while I was in line. I believe it is caused by there being only 2 people manning the pharmacy. On a few, occasions there were times that I waited so long in the drive-thru that I had actually left my car, went inside, got my medication while still parked in the drive-thru, left the store, walked back to my car parked in the drive-thru, and then drove away. If having people who decide they would rather drive off, pissed off, and drive away from your "convenient" drive-thru as a business model, call that "winning" as you are. If you consider such a business model as a failure, which I do, as it is an epic failure. Going into the pharmacy is also bad. People don't know how to line up, which causes tensions as no one knows where the line is and the cashiers only ask who is the next customer and no one knows whose turn it is in line. 3/3/2019. Having more staffers would probably help? I always hear the pharmacy staff crying for help! We only have 2 people! Sounds like a company problem that becomes the customer's problem, through no fault of our own!.

My son takes a hard to find ADHD medication, but was told by the local CVS that it would be no problem to place the order. The prescription was sent over by the pediatrician on 2/26, and as of today, 3/1, the medication still has not been received. If I hadn't called several times and finally reached someone in the pharmacy, I wouldn't have an update on the prescription. I now have been told that they will order it again and let me know for sure by Monday of the status.

The other issue is that when calling the pharmacy, wait/hold times are in excess of 15-20 minutes. This lack of customer service is unacceptable.

Today I received a prescription that was grossly miscounted. The rx was to be 180 of omeprazol and i received 90.
When i got home and open the bag to put it away I knew right away it was short. I counted to be sure. I called the pharmacy and was told to call back at 2:30. I tried to explain the issue anyway and was told "ok, call back at 2:30" Not happy with this response. I went back to the pharmacy at 2:30. spoke with Brittany Voss RPH. I explained what happened and that I had been using CVS for 15 yrs and this was the 4th mistake. She immedaitely said "ive been here 4 and never made a mistake" "We refill 2000 rx a week there is bound to be mistakes" I waited for her to check the count and redo my rx. Never once was there an apology for the mistake or the inconvenience. I feel in her position it is her job there is no mistakes. My biggest complaint is the lack of manners and customer service. I am an operating room nurse. If we treated pt's this way we would be fired. She is no asset to your company.
I'm sorry to have had report this but this isn't right.
Belinda Guthrie