Menu
CVS Customer Service Phone, Email, Contacts

CVS
reviews & complaints

cvs.com
cvs.com

Learn how the rating is calculated

1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for CVS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CVS. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS reviews & complaints 3352

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
1 review
1
16 reviews
Sort by:

Newest CVS reviews & complaints

ComplaintsBoard
P
11:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy - unable to order medication, etc.

My son takes a hard to find ADHD medication, but was told by the local CVS that it would be no problem to place the order. The prescription was sent over by the pediatrician on 2/26, and as of today, 3/1, the medication still has not been received. If I hadn't called several times and finally reached someone in the pharmacy, I wouldn't have an update on the prescription. I now have been told that they will order it again and let me know for sure by Monday of the status.

The other issue is that when calling the pharmacy, wait/hold times are in excess of 15-20 minutes. This lack of customer service is unacceptable.

Read full review of CVS
Hide full review
ComplaintsBoard
D
2:35 pm EST

CVS pharmacist

this Pharmacy need a lot of help they never get your medication ready even if it was sent to the Pharmacy a day are two also the Pharmacist Christine she is very rude don't Know to talk to customer over-all she is not a people Person you will called to ask her a question and her respond was what do you want her to do please addressed this not just for me but for the sake of others

Read full review of CVS
Hide full review
ComplaintsBoard
A
8:19 pm EST

CVS customer restrooms

In proper treatment of special needs child. Would not let 8 year with health issues use bathroom despite purchase from store and pharmacy. Brittney the manager also made fun of and humiliated 8 year old child and joked with pharmacy staff about it. Then treatened to call police on same 8 year old because he wet himself waiting for bathroom which they refused to let us use.

Read full review of CVS and 4 comments
Hide full review
4 comments
Add a comment
B
B
Bertie Midgett
Salvo, NC, US
Jan 23, 2021 11:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

i visited the 7361 cvs in Kill Devil Hills on 01-22-21 and while shopping I had eaten something that made me have diahrrea. I approached the cashier at the front of the store; restrooms where out of order: and requested use of another restroom if possible. She told me she was not a manager but to go to the pharmacy and asked, that since it was an emergency they should allow me to used the private restroom. I asked in the pharmacy and the lady there said no, I could go across the street to Walgreens!. by now I really have an issue. Ihad my 87 year old mother that I had to pack in car trying not to mess my clothes any more than it had already been, and had to go in walgreens to clean myself up. HOW EMBARRASSING!. I KNOW PEOPLE COULD SMELL ME and I have never been treated so in humane as this. I hope they didn't do it to anyone else.. imcommpassionate. if someone tells you they have an emergency I would think you would want to help,

A
A
AutismMom12
, US
Feb 25, 2019 8:24 pm EST

I am also a mother of a special needs son. How dare they make fun of your son like that? I would have told that [censored] to go ahead and call the police. I'd be more than happy to deal with them! I know it can be rough. Maybe you can take what you brought back to the store. CVS is a lousy pharmacy here in Indiana too.

B
B
Bertie Midgett
Salvo, NC, US
Jan 23, 2021 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of

I understand were this lady is coming from. it happened to me and I had to go to another store to clean censored out of my underwear even after I told them I had an emergency... lack of compassion for customers.. I guess if i'd asked to have 911 called for an issue i'd be told to go to walgreens,

G
G
Ghost8531
,
Jul 29, 2021 9:27 pm EDT

I know, women are just walking (censored) no bladder or anything. Men get to use the restroom with VIP treatment!

ComplaintsBoard
L
12:06 pm EST

CVS cashiers/ management

we have decided to travel 45 minutes to another Cvs, after many attempts on speaking with the manager about the cashier Laura Rivera, it seems like nothing has changed. Many have complained, she's very rude, she curses the customer. after been confronted by a customer who is not a regular customer. she witnesses her been extremely rude and disrespectful to an elderly customer, she has continued and lets the customer know that she is in charge and they better move on somewhere else, yes we are moving on, we just wanted to informed the headquarters, hopefully, it will be addressed. we will record if it continues, but next, we will not contact CVS. Store #7780

Read full review of CVS
Hide full review
ComplaintsBoard
B
3:21 pm EST

CVS unethical behavior

Today I received a prescription that was grossly miscounted. The rx was to be 180 of omeprazol and i received 90.
When i got home and open the bag to put it away I knew right away it was short. I counted to be sure. I called the pharmacy and was told to call back at 2:30. I tried to explain the issue anyway and was told "ok, call back at 2:30" Not happy with this response. I went back to the pharmacy at 2:30. spoke with Brittany Voss RPH. I explained what happened and that I had been using CVS for 15 yrs and this was the 4th mistake. She immedaitely said "ive been here 4 and never made a mistake" "We refill 2000 rx a week there is bound to be mistakes" I waited for her to check the count and redo my rx. Never once was there an apology for the mistake or the inconvenience. I feel in her position it is her job there is no mistakes. My biggest complaint is the lack of manners and customer service. I am an operating room nurse. If we treated pt's this way we would be fired. She is no asset to your company.
I'm sorry to have had report this but this isn't right.
Belinda Guthrie

Read full review of CVS
Hide full review
ComplaintsBoard
E
5:26 pm EST

CVS the store itself

To Whom It May Concern:

May I start off with the the staff is always friendly and polite. The store is out of stock with many things. The selves and make up department is not neatly presented. Selves through out the store are stocked enough as the eye can see. If requesting if a product is in stock in the back, 9 out of 10 it is not. Granted, if the item in question happens to be on sale, it is great to get a rain check. Often enough many items are not stock . I feel certain parts of the store could be kept neater. When I go to the CVS on Steinway, I am VERY impressed . everything is in stock and kept neat. Each isle is in order and well stocked. I have been a shopper at CVS for many years. This CVS by far is not organized. I hope this situation can get cleared up. Having to go to CVS not in my area because of this reason is upsetting but too many times I have been disappointed. Thank you for your time. Ragrds, Ellen

Read full review of CVS
Hide full review
ComplaintsBoard
L
2:46 pm EST

CVS extra care/ deals and coupon and agents

I was trying to get information today on Extra Care deals and coupons that I have linked to my CVS Card. Some are deals...some are Manufacturers deals. Upon check out I had two of the items on the manufacturers deals...When totally out. the linked coupon amount did not come off. I rep. from this cvs tried, but she could not get it to come off the total. When I presented this problem to the Extra Care rep. she did not know what I was talking about..(Hasley) so we got disconnected. Now I call back and I get Eufemia who is a Supervisor...she takes my information and thats that. she hangs up..Then I finally got someone (Katherine) to answer my question. So know I think this is like a consumer protection (93A) issue . CVS Gets you to buy the item because you can link the Man. coupon to the CVS card. But then you go the the register and the linked coupon doesn't work. But there you are with the item. Its a win, , , win, , , for CVS and the manufacturer..but not for you because the amount of the coupon was never subtracted. Yes, its sounds like a consumer protection issue.

Read full review of CVS
Hide full review
ComplaintsBoard
M
1:30 pm EST

CVS problem with the filling of my wife's prescriptions

My wife's company changed insurance companies and had to start using cvs after multiple years useing walgreens. Very big mistake switching from walgreens. The pharmacy in nacogdoches texas is the worlds worst from incompetant staff all the way to the pharmacist. Every time my wife goes there is always an excuse for delay in filling prescriptions. And when they say it will be 15 minutes it is always an hr or so. I stood in line one evening after listening to a gentleman argueing about how they charged his insurance for the meds but couldnt fill them because of some excuse they give him. The woman behind the counter was very rude and just being disespectful to anyone who came after him. Mt wife and I were there 3 evenings ago to check on her prescriptions and the young lady behind the counter wanted to know if we wanted them filled and she said it would be an hr and they would be closeing in about 15 minutes so we told her to get them filled and we would be back another day to pick them up. Three days later my wife has to wait another hour to get the prescription which we were told would be filled that day, and now still has to wait on it. I don't know what yopur procedure in hiring people for you pharmacy in nacogdoches is but I think that you got the very bottom of the barrell with that bunch. It is horrible the way a person has to wait and be treated while trying to get medicines to feel better. If the company I work for changes to where I have to use cvs in nacogdoches I will pay out of pocket at walgreens or do with out. We have an old good friend that started as a night manager there and she was warned about the pharmacy staff and when the store employees are warned about the pharmacy staff then alot of what is said must be true, well my wife and I have personally felt the poor and rude pharmacy staff you have there and my wife will be using other means of getting her prescriptions filled.

Read full review of CVS
Hide full review
ComplaintsBoard
R
2:17 pm EST

CVS pharmacy

I have been dealing with this cvs for several years now and never a problem, the staff has always been helpful and friendly. Today went to pick up scripts and the woman at the drive thru was rude and when i asked for help she got another woman to help me that was even ruder. My script is nprmally 24.00 with discount card and today she charged me 59.00. I asked could she re check and she said in a rude way she could but it would be a couple hours. That is a lie because they always check and it takes a couple of minutes and they wasnt busy at all. I dont no what their problem was but because of them im now transfering my perscriptions elsewhere. Very rude and unhelpful staff.

Read full review of CVS
Hide full review
ComplaintsBoard
C
6:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

I received a text message to call CVS about a prescription I called CVS and was on hold at the pharmacy first time was 25 minutes I called back and they help me do it again and that was 20 minutes from one of the largest pharmacies around you people have your head up in your [censored] I will not go through one more episode With this pharmacy and I am going to keep complaining until the big shots and put a corporate offices can give more help instead of cutting hours and taking away from the employees new people really have a 16 operation down there and I hope this gets looked at

Read full review of CVS
Hide full review
ComplaintsBoard
K
6:26 pm EST

CVS pharmacist filling a prescription incorrectly

I picked up a prescription at this pharmacy above today for an antibiotic known as a Z-Pac. 6 pills to be taken over 5 days. I was told the pills come sealed in a package that visibly shows all the pills sealed to the pharmacist initially that he then places into a small box with the name of the pharmaceutical company that manufactures the pills, before it is given to the consumer. The box therefore is not sealed when you get it, though the pills are sealed in their package which you have to pop them out of in order to take them.
When I got home and opened the box, two of the 6 pills were missing and had clearly been popped out of the package. I went back to the store to report what had happened.
The pharmacist who was filling my order clearly should have seen that two of the pills were missing when he was putting them into the box I received. He did not see this.
Clearly someone behind the counter, either a pharmacist or a clerk at the register there had been helping themselves to antibiotic medication illegally. How they expected to get away with it is beyond me since it should have been obvious to the pharmacist filling my order that pills were missing from the package. But they did not see this so even the pharmacist filling my order screwed up as well.
This shows someone is abusing the drugs at this store, very likely an employee working the register behind the counter or a pharmacist themselves.
Never encountered an issue like this ever. But customers using this store should be aware that abuses are going on behind the counter where drugs prescriptions are filled. I reported this to the Corporate headquarters for further investigation. Let's hope they take this seriously.

Read full review of CVS
Update by Kevin Langan
Feb 07, 2019 6:28 pm EST

Pharmacy is at 200 Shrewsbury Plaza, Shrewsbury NJ 07702

Hide full review
ComplaintsBoard
J
2:13 pm EST

CVS pharmacy

I am not sure why this pharmacy has so many issues, There is not a RX that my doctor sends that there has not been an issue with. I take Noro which is a controlled medication, I have a contract with my doctor that I get my RX from her and they have to be filled at the same location. Which is the one above, I no longer live close to this location. Since they never fill on time, I have to call. Just like right now I am on hold waiting for someone to answer I am going on 27: 39 min. AT 35 min I have hung up. Last month the same thing happened, I wanted to make sure that it had been filled when I got there of course my Rx was not filled. I was told it would be another hour I was late for work by 30 min waiting for this. When I asked "why" the girl behind the counter thought she would be cute and start yelling at me (I do mean yelling) about how behind they are and that of course they did not answer, they did not have the time nor staff to answer the calls. Why is that my problem? The night before this, I had called in which they did answer and I was told I could not pick it up until the next morning, when I got there I told this young lady that I should have a RX waiting. She told me, "no" "you don't, I said I called last night.. she cut me off spun the cash register around and said,"do you see it on here". She pissed me off pretty badly enough that she was lucky I did not snatch her [censored] across the counter. The Pharmacist when asked about it, said,"Yeah I saw it this morning." (The same Pharmacist that 3 months ago while visiting my children in Texas I had to fly back here to get my RX straightened, out all because she did not know there was a 2nd computer screen to look at. You should try calling maybe you can see what your customers go there here is the number 530-268-3753. Now I am out of my medications and I have to drive 25 miles right now in the middle of my work day. I bet it is not ready and I have to wait an hour. Which is not tolerable. Are you going to pay me for my time and aggravation of having to put up with this girl who needs an attitude adjustment. Maybe if she got some customer service skills this would not be a complaint, but more of understanding, Customer Service politeness!. My apt with my dr is next month I do not have insurance and pay out of pocket. I will request a new contract and go to Riteaid. This is ridiculous!

Read full review of CVS
Hide full review
ComplaintsBoard
L
2:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

I wanted to make you aware of the issues im having with this CVS Pharmacy. I am about a year into using this CVS. This is because my insurence company makes me fill there. The closest one is an hour drive so I have to plan well for my trip. Since I have switched these are the problems I have had.
*Shorted 10 antibotics
*Wrong dosing on my bottle of thyroid medication
*Ran out of medication for my thyroid although I refilled online. I got it 3 weeks after I ordered it (ordered early as possible so this wouldnt happen)
*Ran out of my anxity medication although I refilled online. They told me that my doctor gave them the wrong fax # altough hes been there for years and I had been filling my scripts there for over a year with the same doctor. My doctor faxed in the refill and also left a verbal message that they didnt find until I called and continued to tell me the fax # was wrong. (got this a week and a half after I ordered online)

This pharmacy is constantly understaffed. They put signs on the drive thru window that says (Only two on staff be patient) and it takes forever. This is NOT the customers problem.

I am also a insulin dependant diabetic with ptsd. When are they going to run me out of the two different insulins I use or my medication for PTSD? Someone needs to look into this pharmacy before they screw up and someone gets seriously messed up.

I dont want to leave CVS because I like the prices and honestly dont have the time to switch. I cant be left with an incompetent pharmacy that could get me seriously sick. Please look into this and see what changes can be made.

Thanks Laura Johnson
[protected]
[protected]@yahoo.com

Read full review of CVS
Hide full review
ComplaintsBoard
C
3:02 pm EST

CVS missing product from bag

on 1/27/19, I made a purchase when I got home one CVS Magnesium 400 mg was missing from the bag. I Iooked all possible places. The following Saturday, 2/1/18, I returned to the store. The manager said she watched the video and both bottles were placed in the bag. I wasn't happy with the inconvenience but what could I do? I went home and checked again...the bottle of magnesium is no where. I would have felt it fall to the ground in the CVS parking lot. Can someone please check the video again to confirm that Brian, the clerk, definitely put the magnesium in the bag? I feel like I do not want to return to CVS. Possibly you'll see some element of doubt on the video. Thank you for your time and attention to this matter.
Claire Waxman

Read full review of CVS
View 0 more photos
Hide full review
ComplaintsBoard
P
2:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS store manager

I just visited the local CVS at the address referenced above and was shocked at the icy treatment I received at the checkout counter. To my dismay, I believe the woman who waited on me is the new store manager there.

Several items to report:

1. I approached Angela (name found on receipt) at the front counter to ask if I could use a 40% off one item coupon and a 15% off one item coupon. My intention was to buy two items, using a coupon for each. She immediately replied, "Not on the same item, " which I already knew.

2. Shortly thereafter, I approached the register with the two items I wished to purchase -- Cerave foaming cleanser and Brach's cinnamon Valentine heart candy. I stated that I wanted to use the 40% coupon on the cleanser and the 15% coupon on the candy. She advised me that the 15% coupon could not be used on the candy because it was on sale. I told her that I saw no sign on the candy, to which she had no reply, just a cold stare. I took the candy back and verified that no sign was there. When I returned to the counter and said that I would simply purchase the cleanser, I stated that perhaps a sign should be placed at the site of the candy. Again, no reply and no apology for my inconvenience. Instead, she said, "I'll need to scan your CVS card again to ring up the sale."

REALLY?

Trust me, your new store manager needs to be counseled soon, because people who shop in this store are accustomed to extra friendly and helpful store personnel, not those who appear to be inconvenienced by simple requests. Less than a mile away from CVS sit Kroger, Meijer and Walmart -- places where many of the products in the CVS store can be purchased. CVS prices on name brand items are typically higher than those of their neighbors on Main Street in Hamilton, but I shop at CVS with the in-store coupons because the store is close to my home and the personnel, up until now, have been exemplary.

Thank you for your time.

Sincerely,

Paula Scharf

Read full review of CVS
Hide full review
ComplaintsBoard
M
11:46 am EST

CVS rph ashley l. albano

I have been going to CVS all my life in many different states in the U.S. My problem began when this pharmacist started working there in Dec. 2018.
1. My pain medications have been out of stock for 5 consecutive times (1 or both of them). I get one pain med. filled every 2 weeks and the other every 28 days. I have NOT had this problem in the past, and I questioned her why this was all of a sudden happening where it was never a problem in the past and her answer was " more people are bringing in prescriptions and asking for these pain meds". When I asked her why then doesn't she request more when she orders and her reply was " I can only order so many".. Please explain to me why this was never a problem in the past and JUST STARTED happening when she started working there.
2. She has no customer finesse . I have had to speak to her a number of times, I introduced myself on the first and have addressed her by name every time I have had a conversation with her. Never ONCE has Ashley called me by name. She never smiles. She takes forever to fill a prescription and today was told that you can no longer request a waiting label and that my prescription would take a hour to fill. I have never BEEN TOLD THIS BY ANY OTHER PHARMACIST.
3. I have spoken to the other employees on the side and she is not liked by any one of them I have spoken to.
4. Ashley has completely turned a very pleasant experience into a miserable one. I don't ever want to go to that store again and I am sure I am not the only one having this problem.
5. If you care about the reputation of CVS pharmacy GET RID OF HER!

Read full review of CVS
Hide full review
ComplaintsBoard
S
10:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS moneygram service

I would like to know why some of the personnel in this store are arbitrary about assisting with the process of the new Moneygram service in the store. A good friend of mine went in there recently and one of the employees told her that she wouldn't assist her because if anything went wrong she would be accused of fraud and so she refused. My friend forgot her ID so of course she had to go back home to get it. Then she came back and wanted to do the Moneygram and one employee directed her back to the employee who refused her. Then my friend told that person that she'll wait for a different person. The person (employee) arrived and assisted my friend and she told her that the last person was giving her a bunch of false information and she was in the wrong for doing that. Now I'm not sure if she was reprimanded or not-maybe she's just a lazy employee. I'm retired and from the old school and when someone tells you to do something at the work site, you do it, and if you need to be trained on something then ask for training. I see that a lot of pharmacies and other stores have their employees cross-trained which I think is a great idea. thank you

Read full review of CVS
Hide full review
ComplaintsBoard
C
7:35 pm EST

CVS urgent delivery failure

CVS Specialty Pharmacy failed to deliver seizure medication ACTH for our five month old infant son who has been diagnosed with Infantile Spasms, a very rare and very serious form of epilepsy. They told us the medication would be sent overnight and would require a signature (due to the astronomical cost. The medicine was not even sent. We did not get a phone call and they have both my number and my wife's number. Zero notice and our precious baby boy will not have his daily shot. If he has seizures it causes neurological development problems, and he screams in shock and pain. This compounded by the irresponsible voice answering system they have. After 25 minutes in a "your phone call is important to us queue, " I finally gave up and pressed "1" to leave a message and be called back. When I pressed "1" the voice system told me the mail box was full. And there was no way to get back into the queue. So I called back. 20 minutes on hold later I was answered by a person who assured us they would send our son's refill medication overnight so he would get his dose. I left early from work to get to the UPS Store before they closed so I could pick up his medication. No delivery. No phone call. You can imagine how my wife and I feel tonight knowing our sweet baby boy will not have his medication.

Read full review of CVS
Hide full review
ComplaintsBoard
P
7:41 pm EST

CVS Milk

I bought milk on january 20, 2019. I did not have much choice. I usually buy gallon of skim milk, expiration date was january 23. I could not buy skim milk, I tried 1%, expiration was january 27. I new it will be no good. I need at least two weeks before expiration.
I am writing now because milk got spoiled yesterday january 25 and I threw it out.

This is not the first time that this happened, but it is first time I am writing about.

Ps.
I mentioned it to the manager on january 20, he was not very happy with me.
I came to the store in couple of days after, the management was very rude to me.
I have a feeling, they do not want to see me there.

Read full review of CVS
Hide full review
ComplaintsBoard
E
7:46 pm EST

CVS cvs pharmacy staff re: lantus insulin

I called cvs Pembroke/federal, Hollywood, Florida 19549217747 on January 17, 2019 to refill 3 prescriptions, 1 of which was my insulin. The pharmacist said she would have to call the doctor to refill.

I received 2 scripts a couple days ago. No insulin. The pharmacist checked records to say doctor sent script to skokie, illinois and she would request insulin for the next day delivery. (they were out).

Today is january 23. After receiving no text messages saying my script was ready I stormed in today at 5:00 and with no feeling and a matter-of-fact statement, the (lazy!) pharmacist says no insulin for me. At first, she claimed it was not delivered. I told at her to find me some! 2 days?
Her excuse was there were only 4 pens. Who cares, lady? Then there were 5. She was full of bull the moment she opened her mouth. I told her to look in the fridge. Somehow she found some. She claimed that it arrived? But that it wasn't returned? Returned from a customer? No returned to the fridge? I don't know. I don't care. What was it doing out? Is it still ok?

I just seems your people are lazy and non-caring. They don't stock refrigerated insulin immediately, just when they feel like it. They are trained to care a heck of a lot more about the inventory, the computer screen, and nobody gives a crap that I am a sick person and I need my meds and I don't ever expect a 5 day delay. She should have offered me other solutions. One pen. Or a needle and some insulin.

Read full review of CVS
Hide full review

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CVS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CVS Customer Service. Initial CVS complaints should be directed to their team directly. You can find contact details for CVS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.