Menu
CVS Customer Service Phone, Email, Contacts

CVS
reviews & complaints

cvs.com
cvs.com

Learn how the rating is calculated

1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for CVS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CVS. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS reviews & complaints 3352

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
1 review
1
16 reviews
Sort by:

Newest CVS reviews & complaints

ComplaintsBoard
G
7:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Presciption not filled in a timely manner.

A prescription was ordered by my physician on October 26th I received a text from CVS explaining that by law it would be filled on November 14th. Today at the store I was told that it was just ordered yesterday and may be in by tomorrow the soonest.
Today, the next day, I was told that it would be ready and to come in at a certain time. It was not ready and I spent nearly an hour waiting.

Desired outcome: Pharmacy stall should be incouraged to be more mindful of customer service.

Read full review of CVS
Hide full review
ComplaintsBoard
K
6:58 pm EST

CVS Pharmacy

Over the last month or so, I've called CVS Pharmacy in several areas of Pennsylvania either to schedule a vaccine, test, or obtain details regarding a prescription my document was supposed to call.

I've noticed when I've called I'm being routed through an automated system that either hangs up on me or doesn't help me, so I'm left with no answers.

I had a doctor's appointment three days ago, so I called CVS to see if they received my prescription since I hadn't heard anything from them. I am currently on minute 59 of holding. I was routed through the automated system for about 3 minutes and have been on hold for another 57 or so minutes.

While an automated system is a good idea, if it doesn't help your customers, someone needs to answer the phone. We're not trying to -purchase gum or mints but potentially life-saving prescriptions. I'm dealing with an issue and don't have the prescription I need to combat the issue due to CVS' blatant disregard for customer's well being.

While I've been on this hour hold, I figured I'd schedule my flu shot. I clicked on SEVEN different days and the CVS I choose claimed to have ZERO flu shot appointments. Additionally, during this lengthy hold, I tweeted about my experience. CVS deleted two of my tweets. I posted a third that remains as of being on fold for an hour and three minutes.

Desired outcome: Help with prescription

Read full review of CVS
Hide full review
ComplaintsBoard
D
12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Prescription Service

I asked for over 2 years that my prescriptions not be automatically filled and the CVS Pharmacy located 1022 W Lincoln Highway, DeKalb, IL 60115 and the pharmacy can't seem to follow that simple request. I called today to have my 5 Fiasp Flex Pens filled and was placed on hold 4 times by the pharmacy tech. I waited over 45 minutes to speak to someone and when I asked to speak to the pharmacist I was told he was busy and the pharmacy tech hung up on me. I have to use CVS Pharmacy because of my insurance. I have never had such POOR service. If the pharmacy can't provide service because they don't have the staff, why don't they hire more people and allocate resources to providing service to the patients that they have.

Desired outcome: Better Service

Read full review of CVS
Hide full review
ComplaintsBoard
L
2:54 pm EST

CVS CVS Store

I've shopped at CVS for years and have always been pleased. My neighborhood store has gone so far down hill that I promise I will never set foot in that store or any CVS store again. I had a few items to purchase and there was one other woman standing at the counter. I assumed, since it had been a couple minutes that the cashier was looking for something behind the counter for her. Finally, one of the CVS personal came up to the woman and said, use the self check. The woman, who had one item in her hand looked very confused but proceeded over the self check. Then the CVS woman said anyone with a card or cash...by this time there were several people standing behind me and she ushered them over to form a new line at self check. I guess I was invisible so I turned, placed my items on the nearest shelf and walked out. NEVER AGAIN WILL I SPEND ONE CENT AT THIS HORRIBLE STORE. SO SAD BECAUSE I USE TO BE A VALUED CUSTOMER. This incident happened on Thursday, November 11, 2021 around 11:15 a.m.

Desired outcome: Find Managers and store personnel who give a hoot about their customers.

Read full review of CVS
Hide full review
ComplaintsBoard
J
2:29 pm EST

CVS Short Staffed

I read an article a few days ago on how CVS is really taking a hit with in store thefts.
I have an idea, hire more people. When I go into my CVS, there is rarely more than one person on the floor and they encourage people to self check out..really?
Second, the Pharmacy is grossly understaffed. I tried calling today, on hold for 30 minutes then was disconnected. Tried a second time and after 20 minutes was disconnected again. My issue was that I had to have someone pick up my prescription because I'm having breathing problems and could/can not drive at this moment. But that's ok, they gave him the prescription and then charged him for 2 boxes of Imodium instead of the 1 I received. I was going to make it clear to tell the clerk I needed one of those as well, but unable to contact. So I got charged for 2. I tried calling again this afternoon to explain the error but, on hold again for another 20 minutes, this time I hung up. I'm seriously considering going back to Walgreens.

Desired outcome: More staffing makes for satisfied customers

Read full review of CVS
Hide full review
ComplaintsBoard
J
10:33 pm EST

CVS Pharmacy service support

Re: CVS at 14735 Ventura Blvd., Sherman Oaks, CA
Contacting the Pharmacy is nearly impossible. I've called during the day, evenings and between 12AM and 5AM. It doesn't matter-hold times are unimaginable. There are a number of issues:
1. Phone system can't efficiently queue calls. Calls are either dropped or don't register to be picked up.
2. More often, hold times can be longer than one hour. Call time doesn't matter.
3. I live a mile from the store, while on hold, I've driven to the store and found calls aren't picked up-the Pharmacy is too busy.
4. I know most all the Pharmacists well and I respect their knowledge, but calling the store is counterproductive. Our doctors have complained as well. This problem existed before COVID, so it's not a result of COVID.
5. Brian, the store manager said it's not his problem or responsibility, while that may be true he should be able to help resolve the problem. It's a reflection on the store.

Desired outcome: Solve the problem!

Read full review of CVS
Hide full review
ComplaintsBoard
Y
8:17 am EST

CVS Racial Slur and Discrimination

I was in Texas when I walked into the store inquiring about a pair of scissors to purchase what aisle it was on and the clerk was not helping me and when i approached her about not locating an item she stated to me that "YOU PEOPLE ARE ALWAYS WANTING SOMETHING FOR NOTHING". I asked her who is you people three times she shoved over a pair of scissors that i was asking for to purchase and the item i already had i paid for and she walked off and when i asked her what her name was she stated as she was walking towards the back of the store DONT WORRY ABOUT IT. I notified the manager the next day before i returned to Tampa she stated she would speak to the clerk and call me. I had to call her back and she said i spoke to her and she said she had family issues so i asked did you ever ask what she meant by YOU PEOPLE ARE ALWAYS LOOKING FOR SOMETHING FOR NOTHING. The manager said we cant discuss how we talked to her and I said she wasn't made to call me to apologize.

Desired outcome: That employee fired

Read full review of CVS
Hide full review
ComplaintsBoard
C
5:14 pm EST

CVS Two female employees, attacking my daughter

Yesterday, Sunday November 7th at about 2:00 PM my daughter went to CVS to get her grandmother some mousse, cvs did not have the brand she wanted, so my daughter left cvs empoyee kept her at the door entrance accusing her of stealing my daughter didnt even have a purse on her just wallet, another female cvs empoyee comes to the door and jump her my daughter did hit one of the female cvs empoyee, it took a male cvs customer to get these girls off her, when they are finally off her my daughter walking to her car and they yelling at her, did you steal that car also. they two female cvs empoyees said they calling cops and my daughter said good, but does not know if they did because she left. I think this is so wrong of those two cvs empoyeess to treat my daughter they way they did. The two female employees had no right to touch her even if she was stealing, but she took nothing. My daughter has black eye, and is upset that these two employees judged her amd assumed she was going to steal from cvs. These two girls had cvs uniform on, is that type of people your hiring. I am extremely angry this happend.

Desired outcome: Something needs to be done to these two female employee's

Read full review of CVS
Hide full review
ComplaintsBoard
B
4:42 pm EST

CVS no one is answering the phone at the pharmacy. Medications are not being filled.

The pharmacy is problematic. Medication that is called in by my physician is not filled in a timely manner. No one is answering the phone to find out if medication has been filled. When a text is provided that medication is ready, its not and I have to come back one or two times to pick up the medication.This is a relatively new CVS and there was a wonderful friendly pharmacist working there. Now he left and many times the drive in is closed or the in store pharmacy is closed and just the drive in is open. Is this how you operate a neighborhood pharmacy?

Desired outcome: straighten out the pharmacy

Read full review of CVS
Hide full review
ComplaintsBoard
S
1:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Defective product replacement

On Nov. 6, 2021 I spoke with the Pharmacy Manager; Wendy Rast at Pharmacy #[protected] S Gartrell Road/Aurora, CO. 80016.
The prescription filled on Nov. 5, 2021 was for a Breckenridge Nasal Spray that had a defective sprayer.
Wendy instructed me that CVS would not replace the sprayer and that I had to contact Breckenridge for replacement. I asked why and that it would take days to get my medicine. Wendy said that she would not replace the item per Breckenridge. After I called Breckenridge this turned out to be a lie.
Wendy decided it was not critical for me to have my medication and it was not necessary to have it filled quickly. There is no reason why a customer should have to do back office medicine lot checking. Wendy/CVS should have replaced the item and handled the back office steps.
Wendy said my insurance would not cover a second prescription and I could buy another for $50.00.
I was shocked by her total lack of concern, tone and decision. CVS absolutely should have just replaced the defective item. Breckenridge would have credited CVS for the return.
Wendy and CVS is doing a disservice to the public by putting Wendy Rast in any decision making position. She is rude and lies and above all doesn't care; a very bad place have Wendy when it comes to medical matters.

Desired outcome: Have this complaint put in Wendy Rast employment file

Read full review of CVS
Hide full review
ComplaintsBoard
A
1:34 pm EST

CVS Pharmacy Telephone Service

Problem--long delays for telephone answer. Invariably when I call to review my prescriptions, or order refills, there is a long delay--often as long as 30 to 45 minutes before someone answers and then they must find a pharmacist to deal with my questions! While I know they must be busy with other customers, there must be a solution to this aggravating problem. It's as though CVS thinks its customers' time doesn't matter.

Perhaps you could establish a callback process, as other companies are doing, so you don't waste our time. Alternatively you could add or assign some staff or floating staff, to deal with the problem.

It appears that CVS is making a big push in its Home Healthcare business. If you care about this issue, you may want to address it. Otherwise you may lose a competitive advantage to OptumRX, since it answers its phones and delivers orders and refills promptly!

Read full review of CVS
Hide full review
ComplaintsBoard
M
8:43 pm EST

CVS Service at 7007 Ann Road, Las Vegas, NV

I made an appointment online for my mother to get the booster shot for today 11/7/21. We followed directions including to tap the app upon arrival. We went straight to vaccination chair. No one was getting vaccinated and no one in line. RN realizes we aren't scheduled person and now someone else shows up about 10 minutes later. We're waiting for her to go and a guy goes to pharmacist who schedules him. Once lady is done, we're like ok we're next. It RN takes walk up guy. Says we don't show up on his list now. Says go to pharmacist. Go over there and he says you needed to check in here and points to sign. The directions do not indicate we have to check in at desk. Says they'll work us in. I'm like no we had an appointment and followed directions. He says we'll if you want you can go somewhere else. My mother is 81 years old, just out of the hospital a few weeks ago after being on for over a month (not COVID, but had 2 surgeries), is in a wheelchair and on oxygen. This is totally unacceptable. I will be reporting this to the state boards, state insurance commission and my mother is reporting to her insurance, Mailhandlers. Her insurance currently requires her to use CVS but I will be transferring her scripts to another location as I won't go back to this store. I go in this store and have been serviced by this pharmacist before and I appreciate the short staffing situation and being overworked but I will not tolerate this kind of treatment and most certainly not have so speak to my ailing mother in this fashion.

It's very disheartening that you don't ask for a name, phone number or email which makes me think this will never reach the level that it should or anything come of it.

Read full review of CVS
Hide full review
ComplaintsBoard
G
5:39 pm EST

CVS COVID 19 booster

I will never go to CVS again. My wife and I attempted to get COVID booster shots on two occasions. CVS advertises walk-in's welcome. Both times we were told to come back at a later date for a walk-in shot. Their pharmacy was empty with no customers waiting. We went to Tom Thumb Pharmacy and received our booster shots immediately. They seemed to appreciate our business and will in the future. The CVS store was 6401 Precinct Line, N Richland Hills 76182

Read full review of CVS
Hide full review
ComplaintsBoard
M
4:52 pm EST

CVS Pharmacy

Had an appointment for a Covid booster on Sunday, Nov 7, 2021 at the CVS on Youree and 70th in Shreveport, LA. This Pharmacy could be the poster child for inefficiency or just bad service. The young lady at the counter had her ear piece of her phone and her attitude was one of "I do not have time for you". The pharmacist, Abiy Asfaw, was too busy filling scripts, taking in new scripts, and checking people out - doing anything other than honoring our appointment. When I ask to see his CVS ID showing his name, he had none. Not sure how the rest of the store runs, but the manager, Anita Malley, needs to address the lac of customer service at the pharmacy. When I looked at the reviews on the store's website, they were all bad.

Desired outcome: hire staff that can do the job or close the pharmacy

Read full review of CVS
Hide full review
ComplaintsBoard
H
8:58 pm EDT

CVS No one takes calls and when the do, most are clueless

I stopped calling local pharmacies bc of hold times. I just don't pick up my meds anymore. Their Bots hound me 5xs per day for weeks about Refills I never requested. I tried to cancel auto refill today for 9 straight hours. It is impossible. 16 calls to CVS and beng passed around times but contrary to lies on the website, there is absolutely no way a customer can prevent Auto Refills from being filled at Retail. We cannot request they stop by phone, nor at the website, nor at the local pharmacies, nor by contacting Aetna Caremark CVS Silverscript. Canno cancel auto refill when mistakes have been made by under qualified NPs or when new Doctors aren't paying attn. to what we have just discussed at length, have texted and written by snail mail. Customers cannot cancel or prevent Auto REFILLS at retail level when the refill CONFLICTs WITH MAIL ORDER meds just received. The organization(s) ignore long histories of Approved Brand drugs ofl Non Formulary Brand Approved for 5 years.
Then when I need tge drug I can't get it filled bc some pharmacy refilled the wrong prescription without consulting me or their own records. Pharmacies are supposed to make sure drugs don't interact poorly, to advise us. How is that possible when pharmacists can't consult their own In House record-keeping? They are double dosing me while simultaneously denying my access to new meds my doctors advised I try.

CVS doesn't care about the consumer. They care about generation pharmacies profits even at the risk of customers well being. Caremark doesn't care. Aetna doesn't care. No one does.

Read full review of CVS
Hide full review
ComplaintsBoard
G
6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS CVS Personnel They are inconsiderate and do not care about the customer

I am complaining because my doctor put in for my prescription of Lavalo on October 27, 2021. As of November 5, the CVS in Odenton does not have my prescription. When I first approached the cashier, she gave me the wrong prescription, which was in someone else's name. I called my doctors to check if they sent in the prescription request and they told me they sent the request for Livalo on October 27. The people who work at CVS in Odenton, Md are rude and do not know anything. When I asked when the prescription would be available the cashier said it would be available today on November 5. I did not know it took ten days for a person to pick up a prescription. If I did not have to shop at CVS in Odenton, I would shop somewhere else. Gerri Cappuccio

Desired outcome: I want my prescription filled.

Read full review of CVS
Hide full review
ComplaintsBoard
S
6:18 pm EDT

CVS Servicer

Began calling pharmacy on Monday, November 1st for prior authorization on emergency inhaler as of November 5th 3pm I still had not made contact, on hold for 45 minutes. Called front desk ask the clerk if there was a problem and he said staff shortage. I asked for district managers name he refused to give me her name. I asked how I was supposed to get what I needed if the employees refused to answer phone and he hung up on me. Called corporate office and was on hold for 30 minutes. I am interested to see how long it takes to get a response .

Desired outcome: Does it do any good to have a desired outcome, service would suffice

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
H
H
Holly VH, Snoop&Fuzzy
, US
Nov 06, 2021 9:02 pm EDT

You won't. You will get an email full of platitudes and 50 Bot phone calls. But no resolution. No one cares. It's the new normal.

ComplaintsBoard
W
10:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy requesting new prescription scripts from doctor

I have used the CVS pharmacy on Langsford Rd in Lee's Summit, MO for over 4 years with no issues until this year. Now CVS feels it is OK to contact my doctor to refill prescriptions without contacting me. I even received a call from this pharmacy and told them I did not need prescriptions refilled as I was seeing my doctor in 2 weeks. The very next day I was texted by CVS that there were / prescriptions to pick up. Called the pharmacy but the person who answered didn't seem to care that CVS contacted my doctor to refill prescriptions I did not need. All about collecting insurance payment for filled prescriptions. CVS needs to change their policies CVS pharmacy team continues to contact my doctor to get new prescriptions without my authorization. I have asked CVS not to do this but apparently this is CVS corporate procedure. I am fully capable of managing my prescriptions without the pharmacy getting involved.

Desired outcome: Stop messing with my prescriptions

Read full review of CVS
Hide full review
ComplaintsBoard
J
6:49 am EST

CVS Prescription

I usr the Northport location 754 Fort Salon's rd Northport NY . my doctor called in prescription early Tuesday 11/2/21 went yesterday I was told still I'm process. Went again today still not ready? What is going on? This unacceptable

Desired outcome: Get my medication or do I need a new pharmacy

Read full review of CVS
Hide full review
ComplaintsBoard
C
5:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy at store # 2986

On Monday November 1, 2021 I saw a doctor who called in two prescriptions for me: tamulosin o.4 mg capsule with directions to take one capsule daily and a medrol dose pak. This medicine was to treat a hydronephrosis secondary to a kidney stone. Since you and the people who work at store # 2986 probably do not know, hydronephrosis can result in kidney failure. Since kidney cancer runs in my family and may well lose a kidney to cancer, I'd rather not lose one to hydronephrosis. In any case, when I went to get my medication, I was told they didn't have it. Please be aware, if I do develop kidney failure, I will sue CVS and anyone else responsible for my death.

Read full review of CVS
Hide full review

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CVS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CVS Customer Service. Initial CVS complaints should be directed to their team directly. You can find contact details for CVS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.