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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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8:14 pm EDT
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CVS Pharmacy

I do everything I am supposed to do. I use the CVS pharmacy app. I order my meds ahead of time so I am on schedule. Why can’t you have the medication available when you say it will be available? This isn’t a third world country. This isn’t socialized medicine. What is the problem? If I don’t take this medicine consistently and on time, it wreaks havoc with my body. Why are you so incompetent? This is infuriating, not to mention it makes me SICK. YOU SUCK.

Desired outcome: Make meds available on time.

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4:16 pm EST
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CVS On-line order for at home covid tests

I ordered on line 2 at home covid tests and my FEPBlue policy was to pay for them, March 2. Order number [protected]. I used a credit card that my insurance company provided for the shipping costs that day. After checking with the insurer, Blue Cross Blue Shield, the card will not pay for shipping, so I called the on-line number back to cancel the order. Since that time, the order has been stuck, not cancelled so that I can order through my own pharmacy, and noone can find the order. It is blocking me from ordering my tests elsewhere.

I have called every number provided, I have taken time out of my work day to follow up and have been transferred countless times and have been told no CVS in my home town has the order. Someone needs to cancel this order so that I can order these covid at home tests elsewhere. Deborah Compton [protected] (Seattle, Washington)

Desired outcome: CANCEL THIS ORDER.

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4:39 pm EST
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CVS Pharmacy charge taken from my bank account 2 times

CVS Pharmacy : Greenwood, MS 38930

Picked up medicine on Monday. March 4. The charge for the medicine was $47.00. The receipt showed only $47.00. My bank account has been charged twice for the $47.00 and noone at the store will help me with getting my money back. My bank says it is CVS responsibility. I am on a fixed income and I do not have money to throw away.

Please contact me.

Linda Lance

DOB: 07/23/1950

Cell: [protected]

Claimed loss: $47.00

Desired outcome: I would like a refund of the $47.00

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3:03 pm EST
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CVS Meds where not mixed right

On Monday March 4th my daughters doctor sent meds over for my girls they where both sick. They where both spose to have enough for 10 days each. The plain amoxicillin was 5 bottles worth and the baby had 1 small bottle. My mom gave her the first dose and I came home after work to give her the next round. I pull out the 3.5ml and the syringe was so far down to get any meds at all. The bottle was barely half full. My grandparents had her the next day and he went to give it to her and said it's SUPPER chalky and she got enough for barely a day.. they brought it back to the cvs and asked the pharmacist manger and he took it, added water and gave them the SAME bottle back and said it should be good now... at this point they didn't think nothing went home called Me. I called her doctor, her doctor told me to call poison control and they told me to bring her to the hospital that the potassium was way to much for a baby... I brought her in they did blood work and her potassium is alil high for a baby. I called the guy later that day and asked him how much she got because he just added more water to it and gave us the bottle back. Never asked if she took any yet. He was rude about it and wasn't paying any attention to me. Seemed like he didn't care if my baby got sick from to much potassium in 1 day because they didn't mix it right. She's going to see her doctor about her high levels because that's not good for her heart. I have all the paperwork from the hospital and her levels on it. I made copies of it even. Please I would like to be called and talk to someone about this because they could have really hurt my baby. Who knows if they messed up somebody's order also.

Claimed loss: Haven't gotten the hospital bill yet

Desired outcome: I would like to be called and talk about it. Not right to put my baby in the hospital over someone not mixing meds right.

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12:57 pm EST
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CVS Auto rx refill

In Friday 3/1 I had 3 pills left when I received a text message from CVS was preparing my Rx and then will text me when it’s ready. I signed up with the pharmacist for Auto refills. On Sunday when I took my last pill I realized I never received a text from CVS. I called and got the automated system which said it would be ready at 5:55pm. I was busy and didn’t get to the pharmacy and still never received a text so I called at 7:27pm to check left on hold for 27 minutes and at 3 minutes to 8 someone picked up the phone and just hung up! I was so angry I lost sleep. 3:30am I was still madder than a wet hen. Other things ave happened in the past with the CVS text s and auto systems When I went in to complain, No one seemed to care, no apology. I suggested they call corporate because the system doesn’t work and they said corporate won’t do anything. Oh I actually had to try on my own to figure out your dashboard and request my RX. What happened to Auto refill? Also, went in this morning to see if my Rx was ready and it was, Still no text message!

Desired outcome: Someone needs to Care! The pharmacy seems understaffed and over worked. Your auto systems need to be fixed.

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5:44 pm EST
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CVS Pharmacy

Husband went in person (Sunday about 5PM) to CVS in Donaldsonville and spoke to the pharmacist on duty. Showed a copy of my Minoxidil tabs (90 day supply) prescription from Express Scripts and asked the pharmacist to transfer the prescription to CVS. She then told my husband that she could not transfer a single prescription; I would have to transfer all my prescriptions to CVS (which I had no intention of doing).

I fill prescriptions periodically at CVS and am very upset at the pharmacist failure to transfer a single urgently needed prescription. Please advise if this is the CVS policy.

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3:37 pm EST
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CVS Racial insults, malicious destruction of my property

BEWARE OF CVS PHARMACY/CVS HEALTH AND MARGIE MULQUEEN

CVS made racial insults to me. CVS maliciously destroyed my invaluable, and irreplaceable wildlife photos from 1974. CVS's Manager, Margie Mulqueen has obstructed justice by denying both the police and my review of their videos, which proved which employee is guilty of theft. CVS refused any communication with me despite my six complaints. CVS refused to reprimand any of their employees regarding both racial insults and theft. With CVS, there is neither justice nor accountability.

I overheard their employee made a racial insult about me to three other employees, and a customer. Then she or another employee stole my irreplaceable film, that was supposed to be sent for processing. Their manager Maggie Mulqueen, refused to disclose the name of the employee seen on their videotape, either to me or to Cpl. Singh, of the Baltimore County Police. She refused to even discipline the CVS employee. CVS ignored my four complaints. There are no consequences or accountability for CVS employees making racial insults, and stealing. Their refusal to provide the name of their employee is an obstruction of justice, designed to prevent me from taking legal action. That is very sad!

I entrusted my prized slides to them for development. I believe that the CVS employee who made racial insults intentionally disposed my property. Since this is stealing, it is a crime. CVS has the videos, but refused to tell me the name of their employee. Their manager, Margie Mulqueen is guilty of a cover-up to a theft and crime.

On October 5, 2023, I took my slides and print negatives to the CVS at 900 Edmondson Avenue, Baltimore, MD 21228, store 4602. Their photo assistant, Virginia told me they would take 2 or 3 weeks for processing them to a disc. Three weeks, I finally spoke to Virginia. She informed me that my property was stolen by an employee, as only an employee had access to my photos.

In the next three weeks, I called three times to CVS so-called customer service. Each time, I was promised that a CVS district manager would call me. Of course, nobody ever contacted me. The last call, I demanded a formal case number, which is S9843498.

Since CVS corporate would not help me, I tried calling the store manager, Margie Mulqueen. She admitted in her email to me that she has store photos, and could find out which employee took my photos. I even offered her a $100 reward/finder's fee for the return om my slides and negatives, with no questions asked. She called me two days later, said she saw the videos in front of both the pharmacy and the photo department, and asked what I wanted. I said I wanted the employees' name. She asked why. I said if CVS was going to take no action in my behalf, I would take legal action. She then said she would refuse to share the employees' name with me. Margie Mulqueen is guilty of obstructing justice and participating in a cover-up designed to protect her employee.

These were my best wildlife slides dating from 1975 that I wanted to make prints of. They included Grizzly Bears, Black Bears, Mountain Sheep, Rattlesnakes, etc. There is no amount of money or compensation that can repay me for my losses. I only wanted my property that I had entrusted to CVS to be returned, and all employees involved in this theft to be accountable.

I made a complaint with the Baltimore County Police Department Cpl. Singh visited CVS a number of times. Cpl. Singh was lied to, and CVS refused to provide their tapes to him indicating who stole my film.

I made a complaint to the Maryland Attorney General's Office of Consumer Protection. CVS replied that they "made all reasonable attempts to provide a satisfactory outcome. They misled that and flagrantly lied since they provided no attempts.

Tony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]

[protected]@hotmail.com

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2:34 pm EST
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CVS Med error

Picked up two prescriptions for my wife and unexpectedly had to pay $15 for one of them. When I got home, there were 3 scripts in the bag, 2 of which we never heard of. I called, spoke to the pharmacist and she said they were from a Sept. script some doctor we never heard of sent in. I asked why they filled a script that was so old without contacting me and they had a number of senseless explanations. I assured them we never heard of these drugs, to no avail ~

As they had yet to fill the 2nd med we needed I had to go back to pick that one up. I brought the 2 scripts in question and the totally unprofessional pharmacist continued to argue with me utilizing pointless excuses and REFUSED to give me the $15 back for a September script that an hour later they discovered was SOMEONE ELSES DRUGS ! Yes, I'm guessing, the person whom these 2 scripts were meant for showed up looking for them. AGAIN, instead of being humbled by their med error, they continued to make one excuse after another.

Claimed loss: My time going to the pharmacy 3 times in a day

Desired outcome: A med error was made by at least one pharmacist. This should be treated the same way a med error is treated in a hospital setting. Plus, a course in customer relations is needed and the manager of the pharmacy need to be discipline

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3:05 pm EST
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CVS Customer service

There are NOT enough people working the pharmacy. I know they are underpaid therefore they are understaffed. That store cannot keep a pharmacist manager. When I call them, I am on hold for more that 20 minutes and sometimes more. I'm sick and tired of waiting on the phone or seeing tired and overworked people working back there. Half the time the pharmacy is only open via the drive-up window (now there's a line to wait in . . . whew!)

PAY THEM BETTER WAGES. PEOPLE AT WALMART MAKE MORE! This poor staff went to school to learn about pharmaceuticals and corporate doesn't pay them diddley. They know a heck of a lot more than you give them credit for - PAY THEM what they are educated for!

I anticipate this issue will be resolved immediately! It is not fair to the consumer. A multi-million-dollar company and they can't pay better wages, COME ON!

Claimed loss: Patience!

Desired outcome: BETTER WAGES FOR PHARMACY EMPLOYEES. Employees will be happier, and they can live up to their potential and give better (smiling) service to us as consumers! STAFF THAT STORE IN JEFFERSONTOWN, KY!

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1:55 pm EST
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CVS Trulicity 4.5

On 2/13/24 i went to the CVS Pharmacy to pick up Jardience and trulicity 4.5 at the 5310 Blue Ridge,Raytown mo. I was advised that they did not have the Trulicity 4.5 in stock. The tech indicated that she orders it everyday and unfortunately has not come in. I then asked if there was another CVS that had the 4.5(i had done this once before). She indicated there were 5 boxes of trulicity 4.5 at the CVS on 350 Highway Raytown Mo. I left and went to this store within 20mins same day. Once i arrived, i told the tech at that store the situation, i was told there was 3 boxes left and they were promised to other customers. ..I don't understand why some CVS stores have trulicity 4.5 and others don't. i require this drug each month so it is not like it would not be in my file. It is frustrating to have to hunt for medicine i need as a type 2 diabetic. I realize last year there was a shortage due to the manufacture but this year it appears the ordering of this medicine is not uniform for each CVS store to reflect the number of customers that need this medication each month by each store. My other medications are routinely filled like clock work. I would appreciate feedback on this dilemma...thank you

Claimed loss: Because i don" get the required Trulicity 4.5 on a regular basis, it potentially jeopardizes my health as it is needed to lower my A1c

Desired outcome: i would like my file to be flagged to automatically refill Trulicity 4.5 each month and have this on hand just like other CVS stores

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1:52 pm EST
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CVS customer service

This is for the CVS in Lewisburg West Virginia, I always go through the pick up line to get my medicine, every time I am there the staff is beyond rude, they don't greet you at all when you come to the window, plus the 30 minute wait time in line is ridiculous, I went there last night and instead of helping me at the window I had to wait at least 15 minutes for the staff to stop talking and open the window, They looked right at me when I pulled up so they knew that I was there

Desired outcome: I would like for the next time I am there to be treated with a little respect and at least get a "hello how are you" instead of "yes's followed by a death glare. I would like for the CVS pharmacy staff to be educated of kindness of others

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3:03 pm EST
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CVS Outrageous price for a medicine for my dog

My dog Dahlia has cancer for about four years.

I ran out of her Simplicef/Cefpodoxime. My vet an hour away and ask the vet Country Animal Hospital in Old Bridge, NJ. So the vet call in the med to CVS on rt 130 S. in East Windsor, NJ

My vet charges me 15 dollars for 15 pills.

Cvs charged me 50 dollars. That's a 35 dollar difference. I asked, if I could return unopened bag and all. No not allowed, I'm frustrated about this. I'm low income and disabled,12 a year and have to watch every penny. Please comp me for this price gauging.

The rx # is 2070800.

Thank you.

My name is Patricia Strobel

6 South Dr

East Windsor, NJ. 08520

[protected]

Claimed loss: $35

Desired outcome: The difference $35

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4:10 pm EST

CVS Prescription refill

01/22/2024, Primary care Dr ordered a 90 day AstraZenica Farxiga, cost $25 per 30 day. It was filled with Prasco DapagliflozinTabs for only 30 days at a cost of $50. When questioned, was told Insurance problem. I contacted my ins co - Cigna, and they assured me Farxiga was on the approved list for 90 day at $25 per 39 days. Who authorized the switch? Why was "insurance" blamed?

Also, my wife Diane Laria, a diabetic, never paid for Accu-Chek strips. The wanted to charge her for them. Again when questioned, "Insurance" was blamed. Her medication increased as follows from the prior refills to currently: Omeprazole DR 20 MG Capsule (90) $2.45 to $12.69; Prevastatin Sodium 40 MG Tab (90) $4.29 to $21.72; Levothyroxine 75 MCG Tablet $4.98 to $21.15.

These are not the first time we experienced issues with this CVS however these are the proverbial straw that broke the camel's back.

Claimed loss: See increased costs outlined above

Desired outcome: Reimbursement and response to questions at the end of Para 1 above.

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2:12 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

CVS - Discrimination

I've been coming to CVS on Central and cermak for over 15 years 15 years I'm coming there you can check my extra care card a few years ago a new manager came name Jose in a few new cashiers honestly speaking when they came the atmosphere changed I'll play lottery scratch off tickets about 1 to $200 a day at CVS I never had a problem before cashing my ticket...

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11:02 am EST
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CVS Gift card Nike

I purchased a gift card and gave it to my boss for christmas. The card while activated at cvs did not work. I had gone back to the store and there it began not our fault call nike, I call nike they say cvs will refund you, cvs bounced me back and forth with no resolution. I currently reached out to the bbb bureau and they are reaching out to bith the merchant and business owner. I will never go back to cvs and buy anything I will only use the pharmacy. Knowing that they check to make sure the card was never used. This was noted that's why I was warranted return of my $150 that I lost but for them to push back to the other store is an unfair way to do business. You will see how long I was kept on hold and how how many times I called and there was no resolved. You’ll see the receipt, the card everything you need.

Claimed loss: $150

Desired outcome: Refund

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1:45 pm EST

CVS rx payment in dispute

My wife's Humira prescription was cancelled for non-payment because we should owe 0 and are being charge $3000! We have had an ongoing dispute between United HealthCare, Humira, Humira co-pay, and Prudent Rx. No one wants to be responsible for fixing this problem. Have called on this almost 30 times since November and only get a pass the buck to someone else or some other entity. Priority Mailed documentation CVS pharmacy since the (incorrect)invoices come from them. Confirmed receipt with USPS tracking. Now my wife finds out that her mediction won't be sent until the (incorrect) bill is paid. How can a company ethically and legally do this?

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9:23 am EST
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CVS cvs health digital and one step pregnancy test kit

I took a pregnancy test this morning that had a faint blue positive for pregnancy. I used the CVS brand Advanced Early One Step Test in the pink box. Due to the line being faint I wanted to go ahead and confirm if it was positive by buying a digital test/one step test. These both came in one box labeled- Digital & One Step Test Kit (in the blue box). After taking those two tests, the digital test had the booklet symbol in the window which meant it was invalid. I thought that maybe I just did it wrong so I took the second one step test and nothing popped up in either window (no result and no control), therefore making that test invalid as well. It is very frustrating knowing I wasted my money on TWO tests. It would be one thing if I did the test wrong, but the fact that both tests were invalid shows me how faulty your product is.

Claimed loss: $16.79

Desired outcome: Please refund me the money or send me another test that will actually work.

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10:45 pm EST

CVS CVS/caremark

Hi, I have been using Monjaro for the last eight months and my company has changed insurance to use CVS Caremark and today I was asking to refill the medication and they asked for pre-authorization form from the doctor and he sent it, but they decided to deny it seems the company are trying to Reduce the benefit and this affecting my health and affecting my future so I wanted to file a complaint against the company because they are denied something that I was taking for the last eight months through different insurance

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3:52 pm EST
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CVS Associate

Hello, I was at the CVS located at 2033 W Wickenbrg way, Wickenburg Az at 10:15 a.m...according to my receipt. Rcpt info...[protected]. The associate was an older lady, dark blonde hair, glasses and wearing black fingerless gloves. no name tag, I witnessed something that I feel needs brought to your attention. There were three gentlemen being checked out in front of me. they were in a group together and being checked out one at a time by the associate. Two were bilingual... one only spoke Spanish. The third person, which did not speak English was purchasing a quantity of two products that prompted for ID. The associate asked the gentleman, that looked no more than 18 at the most, if he was 21. His companion assured her he was. She then asked for his ID. The kid didn't have ID so the other guy handed her HIS ID for her to look at the DOB, etc. She accepted the other guys ID and punched in whatever she had to and competed the sale. This is illegal. THis could be very problematic for the store and associate had this been a police sting operation. I believe some retraining is in order.

Desired outcome: Proper training for store personnel on legalities of ID

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8:18 pm EST
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CVS Pharmacy

The pharmacy in the albertsons unholy in Portland Oregon used to be such a great place to go, but now that they’ve taken over the Rite Aid customers, I have been treated poorly by the pharmacist and their voicemail has been full for two weeks. There’s no way for doctors to get a hold of the pharmacists there’s no way for customers like myself to leave messages and often times I have to call 12 to 13 times to get someone to answer the phone it looks like your resolution rate is pretty poor so I don’t expect anything out of this but at least I’ve said something about the poor treatment that I’ve had. I’ve been trying for days to get a prescription filled for an infection I have and now I’ll have to. Monday because the voicemail is full and they never contacted my doctor even though they needed to

Desired outcome: I’m sure the person that’s getting this email is underpaid and isn’t treated well either and so nothing will change.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

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Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.