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Prescription availability
My doctor's office called to confirm prescription availability on 9.28/2023. They were told the prescription was not in stock on 9/28, but would be available on 9/29. It is now 10/02 and the prescription is still not available. I receive texts with a number to call if I need the prescription today, but no one answers the number and the call disconnect...
Read full review of CVSRX fulfillment
10.2.23. Shih Tzu has very deep eye ulcer and needs drops 8 times per day. Called CVS to ascertain that product was available prior to contacting Vet Hospital 1.3 hours away. CVS said that product was in stock. Had Vet Hospital call in RX for Atropine Eye Drops 1%, 5 ml which I was currently using. Went to pick up. Waited 25 minutes. Was told that they...
Read full review of CVS and 1 commentcvs in pageland south carolina
we have been waiting a month for a perscription for a month but it is there internet or phone system my wife needs her med but they say they never got it so we had the doctor we send it nothing we went back to the doctors office they gave us a hard copy we took it to cvs said is was not right they sent a memo to the dr office they didnt get it finally someone from your office said it was ok and now we can pick it up after a month of running around also when mine come in they eigher call me or text me i can pickit up i go there its not ready yet wtf is going on the lady ahead of me they told her her perscription was ready she drove a hour and they didnt have it the lady behind me same thing i has since change were i get my meds from. there is a problem there that needs to br looked into.
Desired outcome: check the system they are using
Casier
I'd like to make a complaint on a employee - Xavier, unprofessional. Very lax about performing his duties, seemed very uncaring, like i was bothering him, also he had a fellow employee or possibly may have been a friend sitting on the counter talking to him. Reg#03 Cshr# 2366012, Sept 30, 2023 at 4:52pm I also went there to drop off an Amazon UPS Return...
Read full review of CVSPharmacy — walk-in flu shot sign posted
On September 28, 2023, at approximately 2:48 pm my girlfriend and I visited your store located at 7706 Milestone Pkwy; Hanover, MD to obtain flu shots. We informed the young lady who spoke to us that we were there for flu shots. There was no one, in the Pharmacy waiting area and we were there for over 10 minutes, and five females in the Pharmacy work area...
Read full review of CVSPharmacy at CVS 701 East Main St Clarksburg WV
The CVS on East Main St has become a nightmare. There service is worse than horrible, especially for someone that deals with medicine which is time crucial. I have been out of a stomach medicine which I desperately need. I requested a refill (I get 90 days at a time refills) I received a message I was out of refills, and they would contact my Dr. I received...
Read full review of CVSPurchase of money orders
I needed a $402 money order and decided to research CVS to see if they sell M.O.'s. I read what was required; cash or debit card was required. To be safe, I called the closest store to my residence and verified what was on the website. I then took a $10 cab ride to CVS and entered the store and asked to purchase a money order. She asked for identification;...
Read full review of CVSRequesting to fill vyvanse 60 mg
I wanted to bring to your attention that my wife, has been trying to fill a Vyvanse 60 mg order sent by her doctor since approximately, 9/5/2023. The order was confirmed to have reached the pharmacy. A polite call has been made several times this month and each time there has been a difference in stories as to why it has not been filled to date. Some of the...
Read full review of CVSPharmacy customer service
On 09/27/2023 around 5:30 p.m. I witnessed Pharmacist involved in a screaming match with a customer. Pharmacist threatened to leave, drop the bars on this place and nobody gets their medicine. Very unprofessional. The lady was upset over the long line, and long wait at the pharmacy. This location never has enough staff to supply customer needs, 10-15 people...
Read full review of CVS and 1 commentThe 29 calls I got today looking for some lady
I received 29 calls today from CVS looking for this lady I kept on telling them wrong number. I hang up the phone and a different person called. I’m sick and don’t need to be annoyed by the Calls. I have all of there numbers and twice 2 people kept on calling so I blocked there number. I ASKED THE 29 CALLS THE HAD THE WRONG NUMBER AND STILL I GOT CALLS WITHIN 7 minutes or at times I hung up and a new guy calling look for Rose
Thank you Stephen Reinhold
Desired outcome: To take my number out and never call me again. Also it would be nice if I got a apology for I’m sick I just had my pet scan yesterday so please leave me alone
Vaccine administration
My husband and I went to the CVS on 206 Azusa Ave., Covina, CA today to receive COVID vaccines. We made an appointment online for 9-27-23 at 11:00 a.m. When we got there, before 11:00, we checked in. I talked to 2 groups of others, and they said they didn't have an appointment. We thought we would get in right away since it was after 11 at that point. They took all others (4) before us, so the appointment was useless. I would have expected the appointment would take precedence over the walk-ins. When they were all done, we finally got called in and I complained about it. But Connie told me that was the way it was done and I'd have to talk to Corporate about it. We were not happy and will not go back to that CVS again.
Desired outcome: I would like an apology and these procedures changed.
Donna calling all others for covid shots ahead of me regardless of appointment time
Store number: 1524 in Hagerstown MD North Village I checked in for my 5:30 appointment for a covid shot at 5:16 for a 5:30 p.m. appointment. At 6:30 Donna took a couple back that had an appointment for 5:45. I said my appointment was at 5:30 and I thought she said well you're next. The 6 p.m. person was then called back and I said again I was next. She...
Read full review of CVSPharmacy gave me the wrong covid vaccine
I signed up on-line for the Pfizer Covid vaccine and I received Moderna. I was treated poorly and forced to wait 45 minutes for the shot. the pharmacy assistant used the same pair of gloves she had been wearing all during the time I was in the pharmacy. She had handled money, credit cards and received and distributed a shipment of medication with those...
Read full review of CVSDuplicitous pharmacist
CVS @ 790 Jamacha Rd., El Cajon, CA
On or about 07/16/2023, my physician, Dr. Nita Paintal ordered a change of medications from Amphetamine Salts to Amphetamine Sulfate.
Months 07-08/23, the pharmacist told me that new script had never arrived.
09/23 month, the same pharmacist insisted that Amphetamine Salts & Amphetamine Sulfate were the same composition.
I thought it curious my doctor would write a different name for the prescription for the same medicine.
This last week, after a short time, online research, I found that that Amphetamine Sulfate in NOT the same as Amphetamine Salts, as the pharmacist had said!
Amphetamine Sulfate = Generic Evekeo
Amphetamine Salts = Generic Adderall
I no longer trust the word of the local CVS pharmacist; perhaps CVS, HRS needs to better vet the pharmacist!
Bonnie Stanley [protected]
Desired outcome: Simple resolution would be to replace pharmacist & provide me, a long-standing customer (14-16 medications), with the medication that was prescribed by my physician.
Trying to get a prescription filled
I visited the doctor on Friday, September 22, and requested that all 5 prescriptions she gave me be sent to CVS pharmacy on University City Blvd. in Blacksburg, VA. The pharmacy sent me a text telling me that my prescriptions would be ready for pickup at 4:00pm. When I arrived at the pharmacy shortly after 4pm, the pharmacy was closed. They had posted a...
Read full review of CVSPharmacy/Bonita Springs, Florida (27841 Crown Lake
I called this afternoon to request a medication refill from the pharmacy. I got disconnected five times before i was able to speak to pharmacist. She said she was aware of the phone problems. She said the script could be ready by tomorrow. I asked if it was posssible to pick it up today. She said I would receive a message when it was ready today. Before...
Read full review of CVSCovid vaccine
400 E. Broadway, Louisville, KY 40202 September 20, 2023 @ 11:30 A.M. I'm a 73-year-old woman who made an app't for a COVID Vaccine online. I drove a fairly long distance to get to the store where I stood in line for 20 min. When they got to me, they spent another 10 minutes on the computer after which they told me they were unable to call up my app't. and...
Read full review of CVSPharmacy
Sep 20th 11am, I have booked an appointment for my flu and Covid vaccine. I had to wait over 20 minutes to get the shot that is with a complaint to the pharmacy. It is ridiculous. You have one person the pharmacist to do the shots and fill prescription. You need to provide better service for your customer and this is been going on for years. Your company’s need to provide a better services. The CVS in Eatontown NJ. Or you will loose your customers.
Desired outcome: Have 2 pharmacist working in Eatontown
Managers rude and staff
Hi I was new to cvs as of today the manager was so rude to me an the staff I was new to cvs as of today they transfered my meds from walgreens to you I got there today they yelled at me the manager I was in wrong line I told him dont have attitude with me an threw me outa the store what kind of idiots do you have working for you it was the cvs on west main st newbritian ct thank you william roberts
Read full review of CVSPharmacy disregard
The pharmacy refuses to answer the phone leaving customers on holds for upwards of an hour before you finally give up. They do not fill prescriptions by promised date or time. Mine is currently 2 days late and they wouldn’t answer phone so I could find out why. Disgusting. I called yesterday for over an hour and today for 30 minutes. This is not the first time this has happened and it makes me want to take my business elsewhere
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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