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1.4 3353 Reviews 3327 Complaints
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CVS complaints 3327

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C
8:26 pm EDT
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I made an appointment for 10/12/23 for 8:40 am. It was for my Biometrics for my 2024 insurance. I was called in to the office by a Medical Assistant/Nurse. She handed me a mask. I did not put it on. She got all of the medical supplies ready and then asked me to put on the mask. I told her I mean no disrespect to you, but I am not putting on a mask. She then...

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J
3:15 pm EDT

CVS Lack of med and lying about when med will arrive. I must talk to manager to avoid disaster.

Please go over my profile first from the year Iam with my CVS. I want you to see my history first. Then you will know how much med I get from this CVS. from September 28th 2023 the gave me half of my med for Lorazepam and the rest the Promised Next day, every day they promised for next day. Today is October-12-2023 and still don't have my med. Out all of my med this is the one needed the most and must have every day.

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L
11:32 am EDT
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My doctor submitted my order for my Clonazepam this past monday and it still has NOT BEEN FILLED YET and it is Thursday! Also, doctor submitted my prescription for Zolpidem tartrate yesterday morning and I called the CVS Pharmacy near my house in Cherry Valley, IL 2206 Barnes Blvd. Ph#[protected]. I called just a few minutes ago, at 10:00 a. M this morning...

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G
11:05 am EDT
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Im following up to complaint S9490269 That was filed on Sept 14,2023 I have called your corp several times no response This matter was supposedly turned over to district leader Andrew who has not reached out several agenst has told me different things. Spoke with Laura on 10/12/2023 she said that my complaint was not documented correctly and she was gonna...

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S
1:32 pm EDT
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CVS Customer service

Received a 40% coupon yesterday (10/10, expires on 10/11) and called customer service since it does not work. Rep was useless and could not resolve issue. Extremely frustrating.

Rep could not help and management all in meeting, how convenient.

I do quit a bit of shopping and should be treating much better than I was today.

You will be losing a great customer.

Desired outcome: would like problem resolved and be able to use what was sent via email.

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S
8:25 pm EDT
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CVS Pharmacy

I was refused service at 645 by the pharmacy team at CVS pharmacy . The pharmacy hours were not being honored by the employees. I was told that the pharmacy had to close at 7 and the staff was overloaded and had to off the clock I'm assuming at 7 and they needed time to clean. There were several customers already awaiting with myself several minutes beforehand and no one acknowledged our existence. When asked to speak to a manager a few more minutes passed and we were briefly addressed that this is CVS policy and if there's any issues contact corporate. That's absurd! I have been in surgery after suffering from life threatening I injuries and am in need of my post open medication and I'm now suffering for what?

? This is not fair and no apology will rectify the issue; considering the prescriptions were faxed and I have no way to take them elsewhere. Please note I'm considering legal action for your malpractice!

Emails only. Shirleena.[protected]@gmail.com

Desired outcome: An email with a resolution.

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J
8:01 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This pharmacy suddenly never has my prescription HYDROCODONE/ACETAMINIPHEN 10/325 I have to use you all because of my insurance so I am held hostage not being able to have my pain relief so I can function during the day and take care of my children. Someone must be stealing from this location, or a VERY incompetent employee who does the ordering. This ha...

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D
7:17 pm EDT

CVS Pharmacy

I am from Indianapolis, IN and use CVS @ 8405 Southeastern Av. The pharmacy drive thru has been closed now for 3 weeks. The wait lines inside are ridiculous. Tonight on arrival there were 10 people ahead of me, 35 minute wait. When I left there were 16 people in line. Who has time for this. I was going to try delivery but who has 8 hours one day to stay home waiting on a delivery. I think corporate needs to look into this. Bad business. I know people don't want to work but figure it out. The lady at the register was working her tail off. That is not fair to your employees and you WI owe customers and employees. Trust e!

Desired outcome: Take action before you start losing business!

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T
2:24 pm EDT

CVS Pharmacy

We have gone to this pharmacy on numerous occasions to pick up prescriptions and we have been completely unsatisfied. We understand about being closed for lunch time but that should be done out of site. Everytime the technicians are seen in the front counter laughing and joking and telling customers they must wait until the lunch period is over. This leads to customers being frustrated and provides CVS with a bad image.

Desired outcome: If the technicians are on lunch break, they should place a sign at the front counter and they should be out of site.

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G
9:41 pm EDT
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I am a customer and a prescriber. I had my prescriptions transferred to another pharmacy due to my new insurance plan.   And my new pharmacy was not able to fill one of my scripts (Atorv) because my insurance denied the fill as too soon. So I called the pharmacy today 10/8/23, some time after 11am and spoke with the pharmacy tech. I explained to him the...

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F
1:20 pm EDT
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CVS Local store needs more pharmacists, assistants and store employees.

I am writing this for the many customers of the following store: CVS, 605 N.

Main St., Fuquay Varina, NC 27526. The few employees in this location are

working extremely hard to fill prescriptions, give shots, and assist customers

in many ways. Many prescriptions are in the "process" for several days. The

pharmacy closes early as well as the store due to the small staff..

Please help this store get more employees quickly. These employees

work very hard but they need help. Many of your customers will soon switch

pharmacies if there isn't an improvement.

Thanks for your assistance in this matter.

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K
11:23 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

10/7/2023 10:45 am Orleans Skaket Corners My complaint starts when I called the pharmacy to find the status of a prescription. AI answered the call. Then after answering the AI questions, I was directed to the beginning of the call asking the same questions: this happened three more times, then I was put in a que that lasted ten minutes; then the call wa...

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P
10:06 pm EDT
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CVS PAXLOVID 300mg; 100mg Dose Pack

10/5/23 filled a prescription for Paxlovid at CVS pharmacy located at 8801 Linebaugh Ave Tampa, FL 33626. The expiration date on the box was crossed out and changed with blue marker from 9/2023 to 3/2024. According to the CDC this date for my specific lot GJ5185 should have been adjusted to 1/2024. Customer should be told this is happening and shown the reasoning for it.

Desired outcome: Check their practices. They should be notifying patients that this is being done before dispensing to them. This is not the first issue I have had.

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C
4:53 pm EDT
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CVS Pharmacy

The pharmacy lists closure from 1:30 -2pm. Tge time was 1:30pm. I decided to wait nearby. Meanwhile, a woman stepped to the wait line and was attended by the young man who came up to the counter; a transaction was completed. I stood in line to wait under the impression that i would be attended. At that point a caucasian woman employee from behind counter advised the young man that the pharmacy was closed; so I was not serviced. She ensured the shelf behind him was closed and told me I could return at 2pm. I advised them that they needed to be consistent with adhering to their policy so as to not appear discriminatory in their practices.

Desired outcome: I would like a verbal apology from both employees for 1) the disregard to their policy and 2) for the I discriminate choice they participated in. I would like a written acknowledgement of this complaint with resolution to my concern.

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J
4:46 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I entered the pharmacy line about 11:47am(est) on 10/04/2023 and waited. No one was in front of me; no one was in back of me nor was anyone being serviced at the front desk. There were 3 people in the pharmacy and all 3 saw me. After several minutes I could no longer stand so I got a chair to wait. No one in the pharmacy said they would be right with me or...

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S
10:17 am EDT

CVS Allergy Relief-D

Why am I not allowed to buy this medication 1 pill for every day of the month? Why am I restricted to less than 1 day a month? I am being told that I am at my limit and I have not even had 1 every day for 30 days. I have allergies, Ragweed is a problem and you are not letting me get medication for it! I went to the CVS located in Carver, MA and was denied a purchase and told I was over my limit. How is that possible?

Desired outcome: I would like to be able to buy this medication today!

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K
9:21 am EDT
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CVS Vaccines

I went to CVS Pharmacy at 221 Frederica Street in Owensboro KY 42301 store #7940 on Sept 30, 2023, and they asked me if I wanted to get a flu vaccine, a covid vaccine, and an RSV vaccine? I was also informed insurance companies sometimes do not pay for an RSV vaccine. Anyway, my insurance approved to pay for all three vaccines. The Pharmacist gave me all three vaccines that day [protected]. I got so sick from the three vaccines, Fever, chills, bone pain, body aches, nausea and a mild rash that laid me up in bed for three days. CVS Pharmacist should have not given me all three vaccines on the same day. I later discovered from looking information up online that the RSV vaccine should have been given a few days after the covid and flu vaccine I was not informed this information at the pharmacy. If one cannot trust a pharmacist that is supposed to have a medical degree, then who can one trust? Don't get three vaccines in one day!

Desired outcome: The number of Characters text 240 is not realistic to give a desired outcome

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S
1:51 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, Today, October 3rd, 2023. I made a visit to your CVS location at 816 E. Main St, Alhambra, CA 91801; to pick up medication (Acyclovir 200mg) for my daughter due to a virus infection that was causing a high fever. I was deeply disappointed by the way I was treated and how the situation was handled. I was transferred to this location...

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D
8:18 pm EDT
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CVS pharmacy dept

today was my first visit to the pharmacy in CVS on broadway, fairlawn, nj because the store i usually use is on fairlawn pky, saddle brook, nj and it is closing on Thursday. Well i found the pharmacy staff to be rude. semm to be totally unorganized. there was a line down the asile and only 1 person at register. the wait time was horrible. i have never experienced anything like it before. i'll be willing to possibly try it again and see how things go once they have some of the saddle brook staff there. if things don't improve i will have to have all my scripts treansfered tro another pharmacy. it's a shame been using CVS for over 10 years for both my husband and my self.

a very unhappy customer

Diane Whalen

[protected]@hotmail.com

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E
10:26 am EDT
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CVS Pharmacy assistant

The pharmacy assistant named barbara aka the mayor whic is written on her name tag i find to be not professional. Most of the time there are lines to pick up prescriptions customers have to wait while she conducts a lenghty conversation about their person lives and then continues to do things like move boxes walk away talk to other employees which is all non work related i am a lontime customer and i am considering moving my business to duane reade which i understand are much more professional and and cusomer oriented.The location i am refering to here is 4046 amboy road staten island ny

Desired outcome: EMPLOYEE SHOUD CONCENTRATE ON HER JOB RATHER THAN BEING THE MAYOR AND GETTING INTO PERSONEL CONVERSATIONS WHILE THERE IS A LINE OF PEOPLE ALSO THE TITLE OF THE MAYOR SHOULD BE REMOVED FROM HER NAME TAG NICKNAMES ARE UNPROFESSIONAL

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
How to file a complaint about CVS?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review Pharmacy was posted on Apr 4, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3353 reviews. CVS has resolved 283 complaints.
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  1. CVS contacts

  2. CVS phone numbers
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    Customer Service
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    CVS.com® and Mobile
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
CVS Category
CVS is related to the Drug Store category.

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