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Surreptitious emails
I have been sent emails that were made to look like it had something to do with my healthcare. When I opened them up, lo and behold, they were from CVS. This type of underhanded advertising does nothing but PISS ME OFF! I have added CVS to the list of companies that I will ABSOLUTELY WILL NOT BE DOING BUSINESS WITH!
Believe me, I will be sharing this with all my friends and family.
Desired outcome: NEVER SEND ME ANOTHER EMAIL.
pharmacy dept
Drop off a prescription on 10/19/23 around 4pm for only two pills of lorazepam to be filled. They two me I could pick then up tomorrows 10/20/23 after 9am.
Stop there at 9:30 am and was told that they were no ready yet to come back later. The pharmacist had to go to the bathroom and would look into this when he came back. How long could two pill's take to fill because we drop the prescription on 10/19/23. What a joke this is, definitely not good customer service. I can understand why the bad reviews are so many. Maybe you should revisit the way you do business in general.
Desired outcome: New People
Prescriptions
I was there around 6pm on 10/19/23. I went to cvs that I have been a customer for at least 30 years. I went through the drive through. This new girl with rotten bucked teeth asked me for my Id. I told her no one had ever asked for my ID, but I tried but could not get my ID out of my wallet, and I gave her my wallet. She said she could not scan it that way, so she got an older woman with short brown hair and she took it out of my wallet. Then the first woman came back and I was asking about what other medications I was on. She said she was off that screen, so I told her she would have to get back on the screen so I could find out the name of a medication I was on. Then she says, "I'm done." and gets the second person again. This person was also rude but I eventually got my medication they had ready, and I was never told what other medications I was on.
Desired outcome: Talk to these people, and tell them not to be rude to their customers, and if a customer asks to know what other medications they are on, to look the medications up and tell them even if they are on a different screen.
Access to prescriptions
I am a customer who has several prescriptions with CVS. I do my best to use the online customer service to request refills and so forth. I try to do this early enough so that I can have the medicine delivered. It is hit or miss to find the pharmacy open The last prescription I picked up, they waited until the last minute to refill after I requested it...
Read full review of CVSPharmacy
Have attempted to reach pharmacy three times today, each waiting on hold for 8-10 minutes. Once pharmacy answers, they do not speak and hang the phone up. This is interfering with my job as I am calling from a doctor's office for a patient.
The pharmacy being used is CVS pharmacy on 1630 Benevue Road, Rocky Mount, NC 27804. Phone number [protected].
Desired outcome: To be able to speak with an employee without being hung up on, so I will be able to complete my job responsibilities for the day.
Flu vaccination
I am a physician on staff at NYU LI. As part of their vaccination program, I was offered to go to CVS. On 10/13/2023 I scheduled a high dose flu shot to be administered at the branch at 17 E Jericho Turnpike, Mineola, NY. Upon returning home after the vaccination, I noticed the form provided to me to satisfy my NYU requirement was incorrect. It was for a...
Read full review of CVSSecurity and assistance management
I proceeded to enter the store at 2:45pm with my scooter! I put my scooter aside of which I normally put it for the past 3 months as it was not obstructing nor in the way! The security officer moved my personal properties and dropped the whole scooter with my backpack on it! I asked to see the policy on scooters and the security touching my property to no avail!
Desired outcome: Please don’t touch my belongings!!
Tylenol #3 prices vary and MD order not filled as ordered
I was having severe back pain and saw my MD. He ordered an Xray & told me the lower spinal facets were inflamed. He ordered a round of cortisone pills and Tylenol with Codeine #3 on 07/17/2023.
Today, my MD asked why I didn't take the first order of 60. I told him the Pharmacist only gave me 14 pills on 07/17/23, 14 pills on 8/3/23, and 18 pills on 9/29/23 which equaled 46 pills.
He called the Pharmacist to find out why I wasn't given as he ordered which was Tylenol with codeine#3 30 X2? Today, 10/17/23 I received 60 pills.
Now for the cost. 14= $1.95 X2, 18= .59, and the 60 was $1.76. Why were the 14 pills more than the 60?
Desired outcome: I would like an explanation.
Overcharge for 90 day supply of finasteride 1 mg
Went to pick up medication and was told tht it was $200 and i explained that i always pay about $55 including tax. I gave them the insurance card so they charge me 1/2 a total 94.56. I went to a second csv pharmacy and was told that the insurance information is not in the system and that I was correct about the $55 charge. they said i would have to go back to the other pharmacy for correction.
I did and they said the medication for $94.56. They would not discuss any further.
i checked with two other pharmacy and there cost was about $40-60 for 90 day supply.
I need a re-embursement of the overpayment.
Desired outcome: I need a refund and would appreciate a response
Pharmacist, flu shot
My wife went into CVS on Burnside Ave., East Hartford, CT 06108 to get a flu shot. The pharmacist had just given somebody a flu shot then went to take care of my wife without changing the gloves so my wife asked him to change his gloves, he made her wait 25 minutes after he took care of five other customers for the flu shot even though it was her turn next
Read full review of CVSPharmacy 1550 South New Florissant Road. Florissant MO
Multiple complaints. 1. First a year ago I had covid and was written a script at urgent care. Went to drive up window and this cvs refused to fill it because I had touched it. I had to go to another cvs who did fill it. Cant they wear gloves? 2. Second when an antibiotic eye drop was ordered the pharmacy did not have it, but automated system kept telling...
Read full review of CVScvs scheduling issues
I was scheduled to receive a covid shot today. When I arrived at the day and time of appointment I was informed that the pharmacy was not open on Sundays. I was not informed of the pharmacy being closed and not notified until I arrived. I find this unacceptable and frustrated about this communication issue. Jim Presley [protected]@yahoo.com [protected] valley center, ks
Read full review of CVSPharmacy
On 10/13/23 went to pick up medications @ the CVS Pharmacy. Was told they weren't ready, come back in 30 minutes. Went back the 2nd time, they were not ready. Told us it would be another 1 hour. Went back the 3rd time, they were finally ready!
The staff is not trained well & some are rather rude! PLEASE do something to make things better! This is an ongoing problem!
Thank you,
Sarah Whitfield
John Scott
5331 Lester Street
Indianapolis, IN 46208
Desired outcome: Train people & hire more people!
CVS Pharmacy Worthington Blvd Frederick MD
I have been trying to pick up my prescription for over three weeks. When I finally got a chance to get my prescription, I went to the store and was waiting in line. The pharmacy manager served the person in front of me then closed the window in my face when it was my turn. When I confronted the manager, he said it was lunch time and kept walking. The...
Read full review of CVSFlu/covid shots
Appalling customer service at CVS in Seabrook, NH. I scheduled flu/Covid shots for the family and for some reason my husband's didn't go through. So, per CVS app instructions, to cancel or reschedule you need to call the Pharmacy. I called the pharmacy and the pharmacist (BTW, the only male pharmacist at the store as far as we know - I can't remember hi...
Read full review of CVSManagers attitude
Saturday oct14th at 10:34 I received a call from the manager Tonka,he called to let me know he know I called corporate and wanted to apologize and fuss he know him and i don't get along i think that was very childish of him and wrong for calling me on my personal time and it wasn't about my medicine.HE WAS WRONG!Then he told me i need to stop walking around...
Read full review of CVSWasted trips to pharmacy
Saturday, Oct 14, 3pm CDT I am glad it's time again when I can change my Medicare Part D provider for next year. After many years with AARP United Health Care Walgreens, I switched the Part D (drug coverage) to Aetna Medicare CVS Caremark. Nearly two years of hassles with the local CVS store pharmacy have convinced me that the price savings in monthly...
Read full review of CVSPathetic Pharmacy!
What a pathetic pharmacy. After 3 weeks the Tempe AZ location still could not fill my kids prescription. One poor excuse after another. I had to call my insurance to ask if there were any issues. There was none. The medication had already been approved within a few days at most. So then why did the pharmacy lie about the delay? Since he came back home we transferred the prescription to the CVS in Target in Vernon Hills. After 1 week its still not filled. More excuses. Never again will we use CVS. Walgreens is our preferred pharmacy anyway. The only reason we used CVS is because its close to his school. Go somewhere else especially if you are in dire need of your medication.
Pharmacy customer service
Store #7036 Bethel Street Clover SC, apparently a few minutes before their lunch break! I needed to two GoodRx coupons as one of my mothers prescriptions was over $400. I was told I needed to to go to another window as they needed to completely redo them. As I went there I was told she and wouldn’t have time to do it before their lunch break so I would...
Read full review of CVSMisdiagnosis and pressure to get flu shot
On 10/2/2023 I had a walk in appointment at the CVS on Main Street in Dunedin, FL. I saw Jaime Nereida. She diagnosed me with a sinus infection and prescribed me 7 days of AMOX-CLAV 875-125 MG tablets. She then suggested that I get my flu shot while I was there. I told her I was very reluctant to do that because I was sick. I have always been told NOT to...
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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