- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Drive thru pharmacy
I got in line to pick up my RX at 10:30 a.m. Waited 30 minutes to finally get to the window only to be told "we'll be with you in a bit". while I waited, I noticed the lady was taking packaged apart; NOT helping anyone. When she finally opened the window back up I told her that there is a LONG line and we don't appreciate waiting for her to handle package...
Read full review of CVSDoesn't answer phone!
I have tried in vain for months to get someone to pick up the phone at CVS in GLoucester crossing. Their answering machine has the same buggy system any time of day that tells you the pharmacy is closed and then suddenly says it's connecting your call, then only to be told no one is available to take the call, please try later. Tonight I foolishly tried again only to be frustrated once more. Now I have to drive ½ hour round trip just to ask them a question. I'm moving to another pharmacy!
Prescription service
I made a mistake, and put my order in early. But it was 3 days early and they most assuredly should have had that as the first refill today (Sunday). Well the pharmacist (Jonathan) made me wait, then told me I had to come back in an hour.
I am a 70 yr old senior with congestive heart failure. I have to walk 1/2 mile to the pharmacy so this is VERY troublesome for me. The rest of the staff there is great.
When I came back, it was ready. This guy is a punk and very young, he doesn't know customer service at all. This also happened once before.
Claimed loss: nothing but aggrevation and physical strain.
Desired outcome: An apology from Jonathan
Pharmacy
My son has an active seizure disorder. I’m a single mom and have no help. He’s on a controlled substance that can’t be filled early so I need to have it pushed through. I can’t even get in touch with a person now as they make you leave messages. I called yesterday afternoon with all RX details. Never recieved a call back. I was forced to call the front of...
Read full review of CVSCustomer service
Wife goes in to pick up a prescription at 2:15 pm between Dr's appointments. Prescription not ready, the counter person can "expedite" the prescription, to be ready within 20 minutes wife waited, 30 minutes later still no prescription ready, she had leave for her next appointment. 4:15 PM I stop by coming home from work, stand in line for 30 minutes, get to...
Read full review of CVSState Road Parma Ohio
My order has not been filled now 3 weeks. They changed the date to 21st of Oct. I have print screen and they are changing the date to act as I just ordered it. I have messages waiting for my order now for weeks. That should be illegal to coverup their negligence. They did not contact me about my order and now waiting more weeks. Marie Davis Parma Ohio
Read full review of CVSPharmacy filling of prescription
Regarding the CVS Pharmacy at 1605 Telegraph Road in Wilmington Delaware…just last week I received TERRIFIC customer service while IN the store. The pharmacist went above and beyond to help me get a printout of my prescriptions I needed for a visit with a new doctor, and I REALLY appreciate it. But now I’m simply trying to find out if this new...
Read full review of CVSService
Their App is bad. Only way to order as the number reverts to a electronic. Impossible to contact pharmacist directly. I ordered a medicine last s Saturday that was needing a refill. Finally got thru to pharmacist after about 30 minutes, he told me it was on automatic not due till 27 th, he would fill it. Today is the 24th. No notice at all from Pharmacy. I don’t go to town but today I have An appointment and realize I had’t got a notice it was filled. The app finely put thru a call which was answered. And hung up. I realized it was too early to call. Waiting till 9 am now I am elderly this is unsatistfied.
Desired outcome: They be made to get direct number for the pharmacary
The pharmacy department
Willow street cvs has the worse pharmacy we have ever delt with it takes hours to get perscriptions and employees are very rude / if we mention to someone what we went through to get our meds. They say that is what hapened to them many times ! someone needs to find out why this pharmacy is being run this way and fix it! cvs kendig square. Willow street ,penna.
Desired outcome: MUCH BETTER RUN PHARMACY / MORE SPEED / AND A RESPONSE
Pharmacist
just spoke with a male pharmacist at store #3562 inquiring if there was enough supply of a medication. He was initially helpful over the phone, stated they had just received a huge order and had plenty in stock. After some conversation, he stated he wasn’t going to help me and had none and hung up on me. You can’t withhold meds that you have in stock.
Read full review of CVSCovid vaccine appointment
I made an appt.for a Covid shot. It was for the next day. While registering I was told there was a problem with my insurance. A pharmacist was called over to fix the issue. She did and I went in for the shot. I asked the woman for something like a receipt so I know what shot I just received. She seemed surprised and said did you make the appt. here and I...
Read full review of CVSMinute clinic
It's a little after midnight here in Columbus. Ohio: I still can't sleep. Memories of this evening continue to unfold in my mind; a horrifying experience that has left me and my son Landon traumatized. As a mother, and my instinctive role to advocate for my child being treated fairly, and not discriminated against due to the color of his skin; I'm hurt...
Read full review of CVSPharmacist on duty 10-24-23 @ 3:46p.m.
During my conversation he was rude and kept repeating to me what I had asked him about mail delivery. I had mentioned that I had used the service years ago and wasn't sure if the account was still active. I was in the process of getting a prescription refilled and he needed to contact the doctor for approval. The issue was he deliberated was being...
Read full review of CVSPharmacy service
A prescription was refilled without my authorization.
Cvs st. Clair shores, mi 27000 harper ave, pharmacist is prague’s nandwana, was told it “must have been an error”, and “I don’t know why it was refilled”
I discontinued that script months ago! I never signed up for automatic refills!
Pharmacist assistant told me “maybe someone put in your info by mistake”
This is a security as well as bad business issue. I want an answer to why that was refilled without my consent. And how someone else could request a refill on my prescription.
Desired outcome: I want EXPLANATION, I will remove CVS from my medicine scripts, and will report this to Better Business Bureau.
Employee CVS
Went to CVS to pick up 3 Prescriptions for Bronchitis for last couple of days get and charge me for 2 and not the other then sent me to another window where I was told they did not have that strength 200mg they only had cough medicine in a 100 mg so I contacted my provider she said she ordered 100mg and sent me the photo of the order so the young girl wa...
Read full review of CVSEmployee is getting harassing during work.
Hi, My wife is working with CVS since last few months. She is getting a lot of work pressure from the seniors. She is really getting sick because of the behavior from the senior employees. Really she want to continue with CVS with pleasant working atmosphere. Otherwise I will have to ask her to think about to switch the job. She was told after 19 shift...
Read full review of CVSThe pharmacy department
There was a problem with my prescription being filled. I had this problem before & what happened was the day my prescription was to be filled they weren’t able to fill it because they ran out of my medicine. Also there were other issues I was having: my pain medicine would be short 3 & 5 pills and the pharmacist did nothing when I brought it to hi...
Read full review of CVSManager at Fremont Blvd. CVS in Fremont
This woman either has dementia or really does not want to work. She told us how poorly the CVS is run and told us to stop coming to that store. She said:"I tell people everyday to stop coming here, and they don't listen". Then she went on to say to my 30 year old son: "I spoke with you last week..". The implication that he been asked to leave the store?!?...
Read full review of CVS4 medicines pick up
Hello my name is Consuelo Medina. I received text orders to pick up from my doctor, I was not expecting any medicine, so I went to verify that orders: 1. Medco express scripts 610014 2. freestyle lite meter 3. omeprazole 4. metformin I told the lady the give the medicine that I have enough medicine, that I don't know why the doctor send it to me, and...
Read full review of CVSThe pharmacist at 1698 South Palm Avenue, Pembroke Pines Florida
On October 20, 2023, We entered the pharmacy @ 1:20 pm. No one acknowledged us until 1:25p. I stated that my Mother was there to get her regular flu shot and was told that the will be closed in 5 mins so she should come back @2pm.
There is no signage to say the flu vaccine cannot be given in 5 min.
The excuse was that the vaccine had to be “thawed”. My mother is 83 yrs old and was denied service
The pharmacist refused to do his job.
CVS need to inform the Publix that that no vaccine can be given or should be given 15 mins prior to Lunch time.
Educate team members how to treat seniors.
I can be contacted @ [protected]@gmail.com
Desired outcome: Re education of workers of how to speak to the public especially seniors
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
-
CVS contacts
-
CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
-
CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
-
CVS headquartersOne CVS Drive, Woonsocket, Colorado, 02895, United States
-
CVS social media
Most discussed complaints
ruined my film photo processing! 36 (opinions to this review) Hired a bouncer for Muslims at 4627 N. Main Columbia SC. 4 (opinions to this review) Missing 90 oxycodone from 150 pill prescription. 3 (opinions to this review) Store lights 2 (opinions to this review) prescription 2 (opinions to this review)Recent comments about CVS company
Customer service is crap.Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!