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Customer service
I received a text letting me know that they will try to contact my doctor for refill. The prescriptions are correct, however the Dr isn't. I attempted to call to speak with the pharmacy Sunday 11-12-23 about 5:00pm. The person that answered needs to go to like a PHONE PRO class. She was so rude. First of all, they close for lunch and dinner. The hours for...
Read full review of CVSPharmacy
My provider called in an order for me at 10:30 this morning to CVS Aldine Westfield in Spring TX. At 12 noon my provider checked on the order and was told it was ready yet. At 2 pm I went to the CVS there and was told there was no order. Why didn't the Pharmacist tell my provider at noon there was no order so it could be called in again? This is becoming...
Read full review of CVSPrescription pickup and pharmacy services customer service
Date of Incident: Nov.10, 2023 (Veterans Day) CVS Pharmacy : 3306 W Palmetto St. Florence, SC 29501 CVS Pharmacy : 733 S Irby St., Florence SC, 29501 Good afternoon and I hope this message sparks accountability and retribution in your minds and professional responsibility. First off, I am Derrell Myers. A native of Timmonsville and a Navy Veteran for...
Read full review of CVSFalse advertising
I went to CVS yesterday after I received and email that my prescription was ready for pick up. The email said that the pharmacy was open 24 hours. I went there and it was closed. Sign on window said closed daily from 2:30-3pm. There were also signs everywhere saying Open 24 hours. I dont care that they close. I care that they continue to lie and deceive customers.
Read full review of CVSMedication shortage
My prescription Zolpidem 12.5 cannot be filled because CVS's inability to get it from their supplier. On Friday 11/3/2023 I used the automated system to refill my RX. Sunday 3/5 I went to CVS and was told they would not be able to fill it until Monday. On Monday 3/6 I returned again and was told CVS had a supply issue, didn't know when they would get any...
Read full review of CVSGeneral attitude and service level.
There is an on going problem. CVS will notify me that prescriptions are ready. When I go to pick them up only two out of three are ready. I am asked if I want to wait while it is filled. In addition to the time ( 15 min )spent standing in line to find out a script is indeed not ready, it takes another 10 minutes plus to go through the process of looking...
Read full review of CVSConsistently long hold time to speak with the pharmacy
The CVS Pharmacy located at 1305 No. Randall Rd in Crystal Lake, Il is horribly managed and understaffed. I was on hold for 80 minutes ( 20 min on my wife's phone and 60 min on mine) waiting to speak to the pharmacy. I spoke with Dan at the front desk twice bc I was on hold for so long. His response was they're busy and take drive through customers before taking any calls. I'm really not sure how that can be an accepted SOP.
I had both knees replaced in the last month and I need my pain medication which requires insurance prior auth. I am willing to pay out of pocket for the medicine but it's impossible without driving to the pharmacy so I can speak with someone.
This is a consistent issue I wanted to make you aware of so hopefully you can address the problem. I hate having to get my prescriptions filled with CVS.
Lamar Summers
[protected]
Desired outcome: Improve your process drastically and recognize if Amazon takes over prescription delivery your pharmacy's will be out of business
Pharmacy
Store ID:# 1979 3851 N. Bailey Bridge Rd., Midlothian, Va 23112 Place a call on 11/08/23 at 18:58 Phone was disconnected at 20:00. Call store back immediately to find out it was closed. I was on hold for 1 hour and 7 minutes. Medication has not been filled since August. I believe. However on my App. It was written filled 10/22/23 I am confused.
Read full review of CVSNew Policy regarding coupons
Today 11/8/2023 at approximately 5:30 PM I visited the CVS at 4478 Tamiami Trail in Port Charlotte, Fla. I was going to buy Clairol Hair dye 2 boxes at 8.99each. I had a $6.00 manufacturer coupon a CVS 40% coupon one item, as well as a 15% entire order. Still cost me $10.23 for my purchase. When I questioned the cashier she explained that over the weekend a...
Read full review of CVSApple card
I went to store 5409 in Marrero, La. November 4, I purchased apple card 500.00 and it will not activate.. Trans5815. It says activated but cannot activate. Missing the magnetic strip on back of card. Store said they cannot to anything, have to call corporate to see how to activate card. Its not tthe cvs store itself, its the apple card I bought from the store.
Read full review of CVSImmunizations for flu and Covid.
On October 5, 2023 I received vaccine for flu and for Covid at a CVS Minute Clinic (4203 S. Carrier, Grand Prairie, TX 75052). I pre-registered and provided insurance information. I have Medicare as Primary (Parts A & B), with Federal BC/BS as Secondary. This was also confirmed at my appointment. Today I received a bill for $293 (claim [protected]). I also...
Read full review of CVSCVS Pharmacy on Noland Road, Independence, Missouri
On Monday, October 30 at around 10 AM, my doctor wrote 2 prescriptions for me and submitted them to CVS Pharmacy on Noland Road in Independence, Missouri. I received an acknowledgement from CVS at 10:20 AM and was told my medicines would be ready later that afternoon. A few hours later I was told by text message that there would be a delay and that the...
Read full review of CVSThat pharmacist needs to be let go, the amount of complaints going unheard is ridiculous.
While this may fall on deaf ears, I am outraged at the amount of rudeness. And unprofessionalism that is taking place in this pharmacy. Customers are constantly complaining about this one pharmacist. There were complaints to the district manager, and nothing was done. She is still here. She is so rude to customers and completely disorganized. Prescription...
Read full review of CVSPerson named Nick
I was shopping in CVS at the Bergen mall on November 2 at 6:30 PM. I was trying to pay for $100 gift card for Home Depot. I asked for a register attendant because of the gift cards a person name Nick came over and said I could pay by the auto pay. I said I don’t think I can and I rather not because of the gift card. He got very snotty and said fine. Make my...
Read full review of CVSRacist Asst. Manager (in training)
Fairfax located in Los Angeles on the corner of third and Fairfax. Requested assistance in pharmacy area, Greenville, several times, requesting assistance. One employees, stood by on the other side of the aisle the whole time, I was thinking it was not his department, went to pharmacy pharmacy says, ring bail, I approach, gentleman, clerk, and ask him an...
Read full review of CVSPrescription Refilss
On 10/11/23 I received an automated text from CVS in East Bridgewater MA telling me my Rx would be "auto filled" in a "few"days. On 10/21/23 I received another text asking me PLEASE RESPOND (exactly like that) if I would like the Rx to be filled. I responded Yes, with my name, med name and strength of Rx. After hearing nothing since 10/21, today 11/2, I went to pick up my Rx along with one I called in on 10/29, I was told that they weren't ready yet, they would be ready in an hour. The Rx that I called in on 10/29 was supposed to be ready the next day after 12:00 pm. How is it possible that after 12 days a prescription is still not ready?
I use CVS because it is a pharmacy covered under my Medicare Advantage Plan. Beginning with my next refills I, along with other family members, will no longer be a customer of your business. The Customer Service is atrocious, and not the fault of the local store, it completely the incompetence of the Corporate Office.
Desired outcome: A response from the Corporate Office
It's happening here in Wilmington, North Carolina. CVS ESPECIALLY in the Pharmacy is RUDE, MEAN, and accusing with NO proof of something impossible of doing without proof. I've moved my medications to anyone else as long as it's NOT CVS or WALGREENS. I am talking to a lawyer now thinking of suing.
Lack of Pharmacy personnel
11/1/2023 CVS Brevard, NC
We went into CVS to pay for four prescriptions, and the line for waiting was 15 persons long. We didn't wait. There is one hard working pharmacist, and two run-ragged ladies waiting on customers. CVS needs more pharmacy personnel.
We went in last week to get these same prescriptions. One pharmacist lady said that one prescription wasn't filled because their phone order system wasn't working properly, so they never received the order.
The other three orders were priced "without" our GoodRXGold card prices. We decided not to wait for the prices to be changed because there were so many people waiting behind us.
Since we order these prescriptions monthly or bi-monthly, our GoodRXGold card prices should be listed in their computer.
Please help these poor pharmacy employees with additional employees.
Sincerely, Marjune Iooss [protected]@gmail.com
Flu vaccination
I am a physician on staff at NYU. As part of their vaccination program, I was offered to go to CVS. On 10/13/2023 I scheduled a high dose flu shot to be administered at the branch at 17 E Jericho Turnpike, Mineola, NY. Upon returning home after the vaccination, I noticed the form provided to me to satisfy my NYU requirement was incorrect. It was for a...
Read full review of CVSpharmacy
Prescription was due but no refills, so I called the local CVS on Friday the 27th. Have not received any calls saying, you have a prescription ready for pickup. Call Dr office and she said it was sent in on Friday. So I go to CVS... Gave them my name and info. He closed the window and looked at the computer. The prescription was not ready. He filled the prescription and came back. I said was it not ready and he said no a computer problem...Medication that I need every day! This is inexcusable. Believe I will find a new pharmacy.
Desired outcome: You need a back up computer and people who act like they care, People have to have certain meds and if I had a heart attack or stroke it would be your fault.
Ridiculous phone wait times for pharmacy
I have always appreciated the CVS app for managing my prescriptions but there are times you need to speak with someone in pharmacy! I use the CVS in Fuquay-Varina (zip 27526) and normally do not have issues with them onsite but don't even think about trying to reach them via phone. In the last week, I have personally needed to speak to the pharmacy. I called last week and was on hold for 52 mins and then it went to quick busy! 52 mins wasted! Today (10/31/23), I called because a prescription on the app states I need to speak to the pharmacy. I am still on hold and at this point, I am over 50 mins! Of course, I am fully aware of vaccines that are available and that there is an app I can download. My Lord does CVS not have basic technology that would allow customers to keep their place in line and get a courtesy call back! Well not sure what else I can type but at this point, I am at > 54 mins on hold but at least it hasn't hung up on me yet. Come on CVS, you have got to fix this!
Desired outcome: Just basic phone support.
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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