CVS
reviews and complaints

Line usually has 30 minute wait. Only 1 cashier at desk. Scripts never filled per automated system. I'm really sick of coming to CVS period! And unfortunately there is not another store that is close to my home. The staff has turned over and they have better attitude. So I'm sure it's CVS processes that are causing delays and miscommunication. Please fix it

The pharmacist on duty at the CVS pharmacy on 3/21/2020 at the 9the St and 43 Rd Vero Beach Florida location was very rude to my wife a stage four cancer patient. She waited at the counter first in lin for twenty minutes before they opened the pharmacy and when they did she said she wanted to ask a question about her prescription..He told her that she was in the wrong line and told her to go to the consultation line because he needed to take care of customers picking up prescriptions.. The question she wanted to ask was if the doctor called in her prescription (chantix) and if it was for the second month and not the beginning month..He was totally rude and should have realized she was a cancer patient because she didn't have any Hair!
She then talked to an employee that worked there and they said that he was rude to people that worked there..If I was with her I would have not been so courteous to him.. Someone needs to address his behavior or have him go through behavioral training.

I came through drive through at CVS Cleveland Hwy, Dalton, GA to pick up daughter's Cystic Fibrosis medicine. I also asked if I could get my Zyrtec D in the car line rather than come in to reduce exposure of the Covid-19 that has been positively tested in our community (Hamilton Medical Center, Dalton, GA as of 3/17/2020). They said I had to come in. I begged and said my daughter has Cystic Fibrosis. I come in monthly to pick up this medicine. I spoke to the manager, Kim Brunson, who I have known for years! She continued to say it's "the law". When the President of the United States also says no more than 10 people in a building. I have videoed my entering the CVS and they had more than 10 people. There are no controls in place to keep individuals safe and follow the guidelines! They did not even have hand sanitizer to use following the use of the payment keypad! I now do not know if I have been exposed and that exposure to my daughter who is in one of the danger groups. It is a pharmacy where people who are sick come to pick up medicine. I feel CVS has not followed new guidelines and has potentially unnecessarily exposed me and my daughter. I would not be filing a complaint if the virus had not been detected in our community. But, unfortunately it has. I self-identified my daughter's high risk group and they have documentation of her lung disease. There is no legal documentation they could provide me showing it was a "law". They are putting more and more lives at risk!

Dear Sirs, My name is Martin G. Vasak, CVS/Caremark card # [protected]. I am writing in regard to your policy on Controlled Medicine. I am 64yrs.old and suffer from chronic pain. I was a customer of Walgreens for many yrs. I recently switched because of their constant bumbling of my pain meds. I understand there are regulations in place to ensure abuse can't happen, but when the Dr. says the drug should be dispensed on a date, it should be ready on that date. If it is out of stock, an order should be put in to have it available on the 14th.It seems when "That" date arrives, then they look and see that the drug is not in stock and I have to wait a few more days, while I am in a lot of pain, pushing back the next pick up date to the 16th. My pain does not stop for those days when the pharmacist realizes the med. is not in stock. I see my Dr. on the 11th, prescription is sent in on the 11th, but isn't due until the 14th. The 14th comes around, CVS tells me "We don't have Med. in stock, it will be in on Monday the 16th. WHY!. They have had the prescription since the 11th? It should be entered in the computer system in a "Que". The computer should tell Pharmacist, "Out of stock, reorder" on the 11TH, so the med is ready for me, a chronic pain sufferer on time, on the 14th. This seems like such an easy "Fix" why isn't it done this way. Walgreens is a lot closer. I explained my issue to a lady at CVS on March 11th, she told me to call on the 14th, I did & I'm told, "Not in stock". After telling the man at CVS my situation of chronic pain and I can't wait until the 16th, he offered what they had in stock, 9 pills that I can pick up today, the 14th. I asked him, "When I pick up the balance on Monday, my day of pick up will be today, the 14th, not Monday the 16th, because next month I do not want to go with out my pain meds 2 extra days to the 16th?" He said he can't know what will happen next month. I await your reply. Sincerely, Martin G. Vasak [protected]

3/12/20...at 5 pm today as I waited in line with 5 other customers, the cashier held the line up for a customer to go to her car to get her credit card. A customer behind me said, go to the next customer...we were told the cashier could not cancel the sale and take the next customer. The customers in line were then informed that "it would take long, we were all unreasonable", when the customer returned we had to listen to her inform the customer( which appeared to be a friend) that we were all impatient, and listen to them put down the rest of the line. I was next in line, and I let her know -- after my sale was put through, that she was unprofessional. The people in line were told, too bad, she was the manager at that time and we could go somewhere else for our business. She was insulting and didn't seem to care that her customer service was in question. Don't like it, go somewhere else was her attitude! Personally, I think she should be fired, but I know nothing will be done. While I will continue to get my meds from CVS, as that is where my insurance plan covers me, I will go through the drive through. I have no desire to go into this CVS again...and my grand daughter works there, however, I was treated so badly, I'm done. AS were others in the line that waited for service. Even though this is a new CVS store, there is never enough help, and one always has to seek out a cashier, seems there is never anyone around. While we all put up with it, this for me, was the last straw! No customer service, no respect for customers, and little brats that are given the title of manager. I think you should check out the people you hire, they have bad attitudes!

On Friday 3/6/2020, I visited your Mansfield, Texas location, Store # 10576 to pick up prescription refills for both myself and my husband. When speaking to the Technician Ahmed, I informed him that we had new insurance, and that I needed the prescriptions processed through the new updated insurance. I presented our new insurance card to him. Ahmed preceded to ask me if he could make a copy/photo of the card. I told him that was fine, and he walked away from the front counter, and picked up his "personal cell phone" and took a picture with it. ON HIS PERSONAL CELL PHONE. Before I could even confront him about it, he directed me to move over to the "Drop Off" counter where another technician was standing and said that she would help me from there. I immediately told the female technician, I did not get her name, of what had just occurred. I told her that I was not happy about the idea of him having a photo of my personal information on his personal cell phone and I wanted it deleted asap. She called Ahmed over to the "Drop Off" counter where we were talking, and in a very low voice, she confronted him of what he did, and said "you cannot take pictures of patients information and have it on your phone, you need to not do that!" She told him that he needs to delete it, however Ahmed just walked away and returned to what he was doing. I do not know if it was deleted, I am not happy with this and understand the severity of his actions. I have filed a HIPAA Complaint with U.S. Department of Health and Human Services as of 3/7/2020. I am contacting you to make you aware of this infraction by your store/employee.

On 2/29 I went to the CVS store # 4290 to purchase several things that were on sale so the 30% off did not apply but I was not asked if I wanted to redeem my 10$ reward bucks. I am disabled with dystonia which makes my head shake like Parkinson's and the cashier kept giving me negative looks and appeared more attention to my disability than doing what he should have which was to ask if I wanted to use my rewards bucks. I have the receipt and coupon if you would like me to send it in. I do not know how to take a picture of it to attach.

By the way, I tried 4x to call customer service and each time I was transferred by the robo phone and the call was dropped. Clean up your service.

The companies you promote are a scam. STOP THIS IMMEDIATELY.

KETO BLAZE. They suck you into paying only $5 shipping thru a CVS promo then send you 2 bottles, one you never ordered. Then bill you 2 shipping charges and bill you $8& & $84 for them the week you receive them. When I called to return them unused, I had to pay another $12.20 in UPS charges. Once they received the tracking number they only refunded me $84 and not the $88 or any of the bogus shipping charges. So I am out $88, $22 in shipping cost and no products. It's a SCAM and CVS should stop promoting this immediately.

I am Contacting the executive office of CVS and advise the BBB and every review venue I can about this travesty. How dare CVS be involved with a scam like this.

Spend quite a bit of money on prescriptions at CVS. A review of my husband and my prescriptions will validate this statement. I provided this complaint on 2/21/2020 on CVS pharmacy website but received no response. Website said I would receive response in 5-7 business days. Today is 3/6/2020 and I have heard nothing from the district manager or anyone from the store. Therefore I am writing you. See below submitted on 2/21/2020.

Rude, curt, impertinent, unprofessional and unacceptable service from Pharmacist Monica Cat. Store 7671 gave instructions on med and at 11016 a scolding.
7671 did not have ingredients to mix prescription and called 11016 to refill. Arrived tech said working on it name called when ready. Never told take 45 minutes. 7671 typically fills within 20 minutes. After more than 15 minutes asked if needed to return or how much longer to refill. Pharmacist Cat irritated and said had to be mixed and additional 30 minutes totalling 45 minutes. The only customer the entire time. Asked why takes 45 minutes when 7671 takes 20 minutes at the most. No answer. Was waiting additional 30 minutes and miraculously in less than 10 was ready. Approached to pay scolded that this was a mixed medicine. I replied aware since a refill. She said "NEXT TIME" in a raised voice "TELL THE PHARMACIST TO TELL YOU THIS IS MIXED IT TAKES TIME!" Told Monica am an adult. Said was going to report me to her BOSS.

I called in 3 perscription to your store at 7208 fm78 in san antonio tx phone [protected]. My daughter who picked them up came home to see that i recieved one i did not order costing $30.00 when i called to exsplain they told me they could not take them back since they left the store ok understood mistake made by you not me. So my question is why cant you refund to me the $30.00 . I am solely on social security and think it would be a good gesture to do so. I Spend alot of money between myself and medicare a year, but will change to walgreens if you care less. In buisness its customer allways rite. My name is greg meisner birthdate 10/01/1952 you can check to see the money spent. I would at least like to know that this complaint has been recieved. Thank you

On Wed. March 4, 2020 I went to CVS Woodstock NY pharmacy to pick up two prescriptions that my doctor had just called in because I was sick with fever, cough, sore throat etc. I was anxious to pick them up and get home to bed. Also, because they were the symptoms of Coronavirus (which my doctor didn't have a test for) I was anxious to not linger in a CVS store.

The Pharmacist could not have been more rude and dismissive. The doctor's office apparently only sent one of the two scripts through. So I kept calling the doctor and getting passed extension to extension (big corporate dr office). So I asked pharmacist if she could please call the doctor for me. I had in my hand my "visit summary" that showed that doctor intended to prescribe two things. She need only call doc, hit extension "If you are a pharmacist" and request the 2nd script be sent through. She first avoided me for about a half hour, then finally with impatience said she would call. Then she yelled out from behind the pharmacist stand said "I'm Number Four in the line of calls, I can't do this." I said "Can't you just put it on speaker phone, please, I'm really sick, I need to get this and get home." She just hung up. Then I called doc and finally got through and they said they would call the Pharmacist with the 2nd script. A minute later, the phone started to ring for "Call for Pharmacist." She was talking to a customer about coupons, and she did not stop to pickl up the call. Finally the doctor's office hung up. It went on like this, she was intentionally ignoring me, dismissive of me, despite the fact that I was hanging on the counter with a fever, practically begging her to help me. It took a total of 2 hours before I got her to get the script from the doctor and give it to me. On top of it, neither of the scripts were put through my insurance so I paid far more than should have. It was a nightmare experience and I will never use CVS pharmacy again unless this pharmacist is gone. Once I made it home I called and spoke to store mgr, David Guido, who was very courteous and concerned and said he would look into this episode. He called me back today and said I should file a formal complaint because that's what they needed me to do. (I had the feeling maybe they've had over complaints...?) So here it is, my complaint. Worse pharmacist ever. My name is Donna Boundy, cell [protected]. I would like to be contacted and know that my complaint is being taken seriously. It's all on video camera I'm sure, two hours of me pleading, crying at one point. Thank you, Donna Boundy

Ive been a customer here for 10 years but in the last few months the customer service had become horrible. To begin with they don't answer their phones I've been on hold three times today for 15 minuted at which time they just hang up. I know they because I've watched the grumpy rude woman at the counter just clear multiple calls by hanging up. They have become totally unwilling to help in any way. They say they can't find a script and i need to contact my doctor even when i have watched my doctor-send it over. They used t be very good but now their horrible. Its a shame guess its time find a different pharmacy which is a shame as it has to be management that just doesn't care . Finally called to speak to a store manager of course none were working. Spoke to a lead that says it even happens to her and She works there! She went on to say that they are so short staffed they cannot answer the phone! and that's not what they focus on .

Maybe you need to listen to your own beauty-mark adds because "Sometimes doing nothing changes everything." especially When its horrible customer service in a industry thats full of competitors . Starting to understand why so many friends have changed to Wall-mart.

02/18- I called a few days prior for the CVS to transfer a prescription from the Walgreens where I am from to the CVS down here in Bloomington, Indiana. After it finally got transferred down to CVS, I went throught the drive thru to pick up the prescription. I had to pay 25 dollars for my birth control when I have been on the same pill for an entire year and have never paid before. I noticed that was odd and asked the technician about it and she was rude and told me she doesn't know why and that I have to pay anyways. So I paid and went on. I then began to experience extremely, dry and peeling skin on my face, which is not normal as I see a dermatologist. Today, March 4th, I began to have break through bleeding. I have never experienced this whilie taking the pill that I was supposed to have, Low ogestrel. I noticed that they had given me another pill, Lo Logestrin Fe. I tried calling CVS and I was onhold for ten minutes so i went in. They admitted that they gave me the wrong medicine and now I have to wait two more days to get the medicine that I am supposed to have. This error has caused me a period that I am not supposed to have right now and it ruined multiple things of clothing for me as I was not expecting a period. I am extremely unhappy that CVS was this careless in my medicine and I am upset that the lack of attention has caused other issues that resulted in damage of my personal items. My phone number is [protected] or my e-mail is [protected]@yahoo.com

Dear Sirs,
Upon a recent trip to your 24 hour store in Holiday, Fl, after gathering the items to purchase, I was immediately
unwelcomed by one of your employees whose stare at me could have knocked down a building. To avoid this individual,
I waited for the other c!erk (who actually was your night manager). Having sensed my uneasiness in dealing with the employee who chose to stare me down, she chose to close her register instead of checking me out, thereby forcing me to check out with this individual who was not only visually unfriendly towards me but refused to give me the discount on 2 BOGO half off items. He asked me for my CVS card and I told him I didn't have it. So instead of asking me for my phone number he just charged me double instead of the discounted price. When I realized this, he made me want at the end of the line behind 3 or 4 other customers. After getting back, I showed him my receipt and asked for the BOGO price. He then said to me that I needed to go back to my car to get the actual items so that he could scan it in when the product was clearly described in the receipt. All the way, the harassing comments continued even after I went back in the store to do what he should have been doing, to get the actual product which it wasn't. This is out and out harassment not only by your employee but also the store manager show refused to take charge of the situation and give me my BOGO price due! The 2 items were as follows: CVS MELT 5MG G MY 60CT 11.29T and M&M ORIG SHARESIZE 3.14 2.19B. Obviously, I have the receipt and refuse to take this employee harassment and dishonesty lying down.

When I walked into CVS location on 1000 Market Street. I quietly approached near the counter. I asked male clerk (white) who seemed to be in a rush regarding making money order. As he was rushing toward the back, he said "We will help you up there"(meaning the counter). I understood that the shift may be changing that the clerk was in rush.

There also was a younger female associate with the name badge Breyahna who rudely refused to help with both money order and product purchase, furthermore referred everyone to self-check out.

However she helped other customers (couple of male customers) with their purchases.
One of the male customers came to me, concerned about this female clerk Breyahna's discriminatory and harassing behaviors.

When I approached Breyahna the cashier again pointing out she helped other customers, she did process the small product purchase. However she talked incredibly rudely to me and ended up tossing one of dishwasher detergent bottles off the counter to the floor. She also broke in laugher which showed that she was acting that way intentionally and to amusement. I addressed the issue to Breyahna then proceeded to the shift supervisor Priscilla who said would speak to Breyahna.

For your information, I also got to talk to young male clerk Julian about the situation. He also provided me the name of the store manager, Danish Malik and referred me to file complaint through the corporate website.

One of male customers gave his contact information as well.

The register was 2nd from the left. Time stamp on the receipt is March 2, 2020, 8:01pm. I request the review of the CCTV and dealing with this unfound uncivil behavior of the store clerk properly.

I am a highly gracious and understanding person but this really made me upset and violated. I do not wish to return to that store location nor recommend others to visit it, unless this serious matter is dealt in a proper manner. Breyahna should not work there at one of your corporate branches, dealing with innocent public.

I respectfully request immediate attention to this serious matter n unfound behavior of the customer service associate. Breyanna should not work there. I would like to be followed up by the company and request to be shared asto how the company has handled this situation.

Elise H B

Store phone # [protected]

I'm a pharmacist at a long term care pharmacy where we provide bubble packs and sync up all medications for patients to help with adherence. I tried calling this CVS several times yesterday to reverse a claim that they had ready for 1 of our patients so we could fill it but after 3 phones calls totaling over an hour they never once even picked up the phone. I understand sites can get short staffed and backed up with the increase in work load from a change in contracts here in Arizona that they are getting a lot of patients from Walgreens lately. But to have your pharmacy not answer the phones so you can only focus in the store is very poor management on the pharmacists part. I hope there is some reprimand for this lack of professionalism that reflects on CVS as a whole. The company doesn't seem to be addressing the understaffing issues or care about their image in the communities because it is clearly reflected in their NPS scores and reviews on any media platform. I don't assume this issue will be resolved because things like this have gone on for years and I've worked there personally and have seen no type of accountability in this company when actions like this occur.

On Tuesday, 3/3/2020, I went to CVS on 1916 Williamsbridge Road, Bronx, NY and the circular sale started on Sun. 3/1/2020. Four or five items advertised were not on the shelves.

Also, on Mon. 3/2/2020 I received a 30% off coupon which expired on March 1, 2020. I know this is not the fault of the CVS store, but on the part of the Post Office. I don't know if CVS will honor this coupon but I didn't receive it in a timely manner.

The staff at this store is always courteous and helpful, but it is frustrating that I have to make another trip to the store after a delivery truck make a delivery during the same circular week. Thank you for your assistance.

CVS Specialty Pharmacy's Service STINKS!

I am supposed to receive a self-injectable shot of Stelara once every eight weeks. I've done so through CVS three times. In all but one case, CVS SCREWED THIS UP so I had to take the shot as much as a week late!

They told me I would receive the shot on Feb. 28th, but IT NEVER ARRIVED. I called, and ONCE AGAIN was told there was some problem with the insurance approval - so why did they say it would definitely come on that date? The same thing happened once before! They had plenty of time to correct this, knowing exactly when I had to receive the shot.

They couldn't even tell me which insurance (Medicare or my secondary insurance) did not approve it yet. I had to call my doctor so he could expedite this. Meanwhile, I AM WITHOUT MY NECESSARY MEDICATION!

FOLLOWUP: My doctor told me he gets many complaints about CVS, but he has no control over the pharmacy - they are chosen by the insurance company, and CVS Specialty pharmacy has acquired a monopoly. No wonder an incompetent, greedy corpseration like this is a big-money Trump supporter! BOYCOTT CVS!

I am sending this feedback regarding to an experience last Saturday, Feb. 29, 2020. I walked to CVS store #8864 on Atlantic Blvd Long Beach to pick up my prescription and bought a couple of paper towels. Pharmacy doesn't have a plastic bag for me so she asked me to ask the front counter cashier. Marco, the cashier, said I have to pay for it so I asked if he would take credit card. Did not answer so I waited until he finished with another customer. Then I explained that pharmacy doesn't have anymore. He then grabbed one and as he gives me the bag, he angrily said " I don't want to argue!" So I said that I wasn't arguing and that I'm willing to pay except I didn't bring cash with me and only brought my card. He was so unnecessarily rude and it wasn't busy in the store at that time to be bothering him for it. I complained to the lady at the pharmacy who I am also not sure if she just doesn't want to give me one or too lazy to get one for me. Management should instruct their employees to learn proper manners towards customers. I go to this store almost every week for my prescription and more. Makes me not go to this branch anymore with such attitude from the staff.

most of the time when i shop cvs in bedford, pa they never have the coffee listed in the sale flyers. why not?

today, march 1, 2020 i stopped in to cvs because i have $5.00 xtra bucks and a $10.00 carepass reward.

to my great liking coffee was available, laundry detergent was available, and deodorant was available. i was so happy.

got to the register i had a newspaper coupon for $1.00 off the coffee, and wanted to use by xtra bucks and carepass. to my dismay, the system was down therefore, if left everything sit and left empty handed.

now, my xtrabuck expires of $5.00 is probably gonna expire before i get back in to bedford cvs.

please extend my expiration notice so i don't lose it.

i spend alot of money at cvs to be inconvenienced by all of this.

let me add that it was not the associates fault nor the managers fault. they were both apologetic and kind to me.

thank you for listening.

carol a. shaffer
397 main st.
mann's choice, pa 15550
[protected]@embarqmail.com
[protected]