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Pharmacy
The pharmacy is a joke! Never have anything completed. Unrealistic wait and drive thru times...hear the pharmacist making excuses and belittling her employees in front of myself and others. I will no longer go to this CVS! The pharmacy has been a mess for months! The way the pharmacist acts is very unprofessional and should be reported to the pharmacy...
Read full review of CVS and 1 commentMedication (pills)
Hello! Two times within 6 months the pharmacy department at CVS at Rt.146 in Clifton park, NY got my prescription wrong. The count of the pills was completely off. In May of 2019 instead of 60 pills (yea, I know a lot) they gave me 25. It's not just 5 or 10 short, it's like 40 off!. When I called nobody apologized, just said come over we will give you the...
Read full review of CVSCashier
How can you tell when a cashier hates his job? When he is totally rude even when your not. He wore his attitude in his face and how he spoke to me when I was simply trying to say I didn't want to put up all my extra bucks until I had an idea of what I owed and he then stated he could whatever he wanted per the cvs policy. I told him he was being rude but he...
Read full review of CVSManager Sonia
We understand that human rights are fundamental rights and freedoms that all people are entitled to, without regard to race, color. Store #9341 Sonia - Manger My daughter and her cousin entered the store 1/5/2020 in which to buy some pens and paper. The manger Sonia approached her cousin and said "You know your not allowed in this store" in which he...
Read full review of CVSservice at pharmacy
I have been using this pharmacy for approximately 20 years, ever since I moved to Waldorf. Lately, the service at the pharmacy has gotten out of control. Waiting In Line for long periods of time at the drive thru window and the line inside. I needed my meds on. Friday last week. Was told they were out of it. I was told to come on Monday. I waited until...
Read full review of CVSdaily automated calls and repeated auto fill when I have consistently stated that I don't want that.
Automated calls from CVS start at 9 a.m. and come as often as 5 times daily. These calls are pointless with info. that I have prescriptions ready which I did not order or that there are those that can be made available. Once there was a call that a refill was ready on a med that had been prescribed temporarily when my regular med was not available. At that time I was back on the regular med and had been for months. Both meds were for the same symptoms. Had I not caught that duplication I would have had been in great danger. CVS should not mess around with presciptions that I have not called for refill.
These auto calls from CVS are extremely annoying. I WANT THEM TO STOP! The calls are completely unnecessary and can be confusing.
I DO NOT WANT AUTO FILL. i HAVE SAID THAT OVER AND OVER. LEAVE ME ALONE WITH THESE STUPID CALLS.
The Parmacist and Pharmacy Tech are very professionl and helpful. Corporate mus have idiots.
Pharmacist
My doctor called in a new antibiotic and an inhaler for me on 12/31/19. When I went to pick it up on 1/3/2020 I was told it was not filled and t o call my insurance. I went home and called my insurance and they had no documentation of my Rx being denied. I then called the pharmacist and she could not tell me why my medication was rejected. Now that it i...
Read full review of CVSlack of assistance
I am so upset about the complet lack of assistance not provided by the pharmacy located in Burtonsville, MD. They never asnswer their phone and trying to pick up a prescription at their drive up window is a joke. The person at the window takes forever and always needs assistance from within in locating a RX and trying to function the computer. This make...
Read full review of CVSpharmacy
I went in today, at 5pm, 1/2/2020 to pick up a prescription for my husband. The pharmacy was busy and the staff showed their frustrations about everything and dealing with the customers. The representative gave me a difficult time about me wanting to check on any savings associated with my prescription. The cashier threw my medication to another associate...
Read full review of CVSservice
Today (01-02-20) I went to dr. they called in a pres. before I got there to pick it up I received a text message that my insurance info needed updated - I attempted to call while traveling there the phone was never answered by the pharmacy - once arriving and updating my info I was told it would be aprox. 15 minutes - no problem — BUT while waiting I...
Read full review of CVSunethical behavior by pharmacist manager, ms. jamie nyguyen
Following my release from Abington Hospital after two days and nights in the Out Patient Observation Unit, I was discharged on the afternoon of Dec. 24, 2019. Before returning home, I went directly to CVS store 7065 located on Lincoln Dr in Philadelphia PA to get the RX for a new medication filled; it was Metoprolol Tartrate 50 MG tab. At approximately 3:45...
Read full review of CVStaking days to fill a rx, happened several times
I am forced to use CVS pharmacy as part of my spouse retirement program, otherwise I would have my RX's filled elsewhere. Since his retirement I have had to jump through hoops for the simplest thing. Like not being reimbursed 200.00 on rx charges only because I was awaiting the CVS card for coverage. Guess what I had it filled at Walgreens and was told by...
Read full review of CVSprofessionalism
Good Morning,
On Monday 12/30/19 I was at our local CVS store on Coffee and Hageman here in Bakersfield, I was helped by a polite gentleman named Angel and as I walked away another employee approached him in a very unprofessional and rude manner and said " I need to talk to you in the back right Fu***ng now" and repeated it twice. As a customer and a professional I find this to be very disrespectful and unprofessional of another employee. This gentleman was very pleasant and no one deserves to be treated like that in any work environment. I hope that this matter is taken care of appropriately and no one else as a customer or employee will have to deal with something like this.
manager inadequacy
I was in kinda late this evening around 9:30 pm and while I stood in line (behind "line starts here" sign) a lady with a cart full of items walks past me (i was the next person in line) and up to a register stall. I simply and kindly said to the woman "im sorry ma'am, but the line starts here." She blurted out in a raised tone for me to relax and calm down...
Read full review of CVSpharmacy service!
I have 2 prescriptions that CVS contacted me about having them on 90 day refill with automatic refills, I agreed. 92 days later neither of my Rx are filled, tried calling Pharmacy numerous time with no one answering (12/28/19) Finally just drive to CVS to find everyone in the Pharmacy to be completely clueless. Asked to have my RX refilled and they said...
Read full review of CVSshift manager aka "the manager"
On December 24th, I went into the store to pick up my 5x7 Glossy Christmas Photo Cards. The cashier warmly greeted me and rang up the photo envelope. I didn't look inside of the envelope until I was wrapping gifts at about 11:30pm. There were no envelopes for the cards. I was annoyed, but figured there was nothing I could do at that point of time. Today...
Read full review of CVS and 1 commentpharmacy call notification
On 12/24 we were notified that my husband's medication would not be available until 12/26/2019 at 5:00 p.m. On 12/26 we were at the pharmacy at 5:05 p.m. and were told the truck hadn't arrived yet. It was suggested to check back at 6:30 p.m. Fortunately we did not. We returned home - empty handed. On 12/27/19 we were at the pharmacy at 1:45 p.m and were told the RX was NOT READY! Again I had to wait for medicine that had been promised almost 20 hours before and one futile trip. Don't tell me a prescription is ready to be picked up until it is ready! Empty promises do not add to your credibility.
pharmacy will not answer the phone after 45 minutes of waiting
My wife and I have set on hold waiting for a pharmacy person on several different calls waiting as much as 45 minutes and then just giving up. We are steady customers that are about to change pharmacies. We will advertise on Nextdoor a community website and with our church located near the pharmacy. This is totally wrong. No customer should have to wait this long and then just give up. The last 3 unanswered calls were today.
Read full review of CVScustomer service
I'm pretty fed up with the poor customer service that I receive from CVS when it comes to prescriptions. This has happened to me in the past more than once and I let it ride. After this occasion I've had enough. I ordered a prescription through the CVS app on the 21st and they acknowledge that it would be ready on the 26th. Then I order another refill on...
Read full review of CVSmanagement
My name is Stacey Kelly Onwer of Kellys Clean Up and Out LLC Im about na !mi from the the CVS I visit the store on Xmas Day My wife was sick and I simply when in to purchasen Benadryl whick turned into a embrassing nightmare.When I enter the store the manager a spoke, then perceded to ask me if he could help me I stated n o because I knew exactly what I...
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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