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1.1 28 Reviews

Current Catalog Complaints Summary

0 Resolved
18 Unresolved
Our verdict: Engaging with Current Catalog at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Current Catalog reviews & complaints 28

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Newest Current Catalog reviews & complaints

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G
10:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Current Catalog Checks and labels

I ordered address labels and checks. Got an email saying labels have shipped, never got them. No checks either

Desired outcome: I want them

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J
5:08 pm EST

Current Catalog Product not received/order #1002938618

I placed an order on October 29, 2021 for three Santa Letters. The order confirmation email I received indicated the letters would be delivered Nov 15 - 19th. As of today (12-7-21) the letters have not been received by the recipients. I emailed the Company twice inquiring on the when the letters would be sent out however no response has been received. I called customer service today and was advised by their representative (Tina) that they were shipped November 1st. She advised it was necessary for me to wait until Friday (12-10-21) before Current could help me locate the letters.
Apparently there is no tracking available so it's necessary for me to wait before they investigate further. I stated to the representative that it shouldn't take 37 days for these letters to be received! It seems obvious to me the letters will not be delivered at this late date. I ordered these letters in plenty of time to insure the children received them only to find out they are missing and Current is unwilling to do anything about it! At this point a full refund is requested.

Desired outcome: Full refund

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12:29 pm EST

Current Catalog really screwed up my christmas card order

Current Catalog Really Screwed up my Christmas Card Order

I have been a customer for Current Catalog for over 30 years. This past Christmas I ordered over 144 Christmas cards imprinted with our names. The cards were about $12 a pack and Current charged over $20 shipping in addition. I was charged for the whole order yet when the cards came over a third of the order was missing (ordered 8 packs pf 18 cards and only 5 were shipped). Current shipped the missing cards but they arrived too late to use, forcing me to buy other cards to replace the missing ones I had paid for and never received. In addition, the cards I did receive contained 18 cards in a pack but only 16 envelopes so I was shorted again. The worst part is that after Christmas Current did nothing to rectify the cost of the cards I cannot use. I talked to customer service to no avail and also sent a letter with no reply. I will never order from Current Catalog again! Miriam B Loo would be ashamed of what this company has become.

Ginny in Pittsb

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K
4:11 pm EDT

Current Catalog christmas cards

Cards are printed on very cheap quality card stock and aren't even folded. Real junk. Snotty customer service on the on line chat. Have to pay to return this crap I just made the mistake of paying to ship to myself. Steer clear.

The quality is poor the customer service rude and talk about cheap now how does one nicely fold all their cards when they are sending over 60?

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L
8:29 pm EST

Current Catalog current catalog product big eye ducks

In november 2018 I placed an order with current catalog. 4 of the items
Were big eye puffy ducks... A toy for children that when squeezed the eyes pop and a ball lights up inside duck. Not one out of the four operated properly. I called customer service and was told I would get a refund on my debit credit card. I have not received it. I get letters many times to order from current catalog and when I do this is the treatment I receive.

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11:37 am EST

Current Catalog delivery

I placed my order online 11/19. The website states delivery within 6 days of order placement. The shipment left on 11/22 and still has not arrived. It shows FedEx transferring the shipment to USPS on 11/28. I reached out to Current via live chat yesterday. I was online with the rep for 40 minutes and was first told to contact USPS myself. She then proceeded to tell me that the package would arrive that day. When I asked if she had reached out to USPS, she said no, but that her supervisor stated it took 3 days from possession at USPS to arrive to the customer. I called Current today and was told again that I would need to contact USPS, they could not. To say that this is the poorest customer service I have ever experienced would be an understatement. I manage a customer service group and am appalled at the lack of training and disregard by the Current team. I have been a loyal customer for years and I will never purchase from Current again. Furthermore, I will be filing a complaint with the BBB and disputing the credit card charge.

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3:58 am EST

Current Catalog rude behavior

I will never deal with you again. You have to train your employees harder because the way they treat customers is absolutely unacceptable.
My issue is that my order never arrived and I called them to notify them about it and to ask what happened. Instead of an answer, I was said that it was my fault that I ordered an item without an expedited shipping. And all I have to do is to wait and stop bothering them with little things.
I was shocked. I hung up the phone and was just thinking why I deserved the tone like this. It's terrible. I hope this man will be fired soon.

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7:30 am EDT

Current Catalog missing items

I have ordered some gift bags and stickers from Current Catalog website. My order arrived in a timely manner but when I opened the package I saw that there were no sticker. Contacted Current Catalog and asked about the missing item and they said they'll send me a replacement as soon as possible.
Time passed and nothing arrived and when I contacted Current Catalog again they assured me stickers will be here any time soon. Another two weeks passed and I gave up. Will not order from them again, very disappointed.

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jtj1961
, US
Aug 24, 2017 7:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not only does the website not work but Current, when called, will not honor the prices that are displayed on their website.
$1.99 cards on the website, are suddenly $4.49 when you call, or click into the card, isn't that illegal?

Advertise one price and then charge a higher price. Look at sympathy cards, and the one labeled Kraft sympathy greeting. I have been a loyal customer for many, many years but no more.

see picture for the pricing of $1.99

As you might guess I was ordering these for my 80 year old mom... really Current? you won't honor the prices advertised on your website? You deserve to lose all your customers.

So for the $2.49 you lost a long time customer, hope it was worth it to you

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B
Br1_89
, US
Jun 05, 2015 5:21 am EDT

I purchased gift cards and wrapping things from the company www.currentcatalog.com. I got only wrapping paper, but the remaining stuff was in process. The seller provided some updates in the beginning, but after 4 days he stopped to send any information about the order and delivery. I continued to send emails and messages, but it was completely futile. Impossible to get order. I won’t deal with them again.

S
S
Sheila Baudhuin
, US
Jan 06, 2016 8:09 pm EST

December 29 2015 order No. 1515044 Christmas wrapping paper and tissue paper.

Current Catalog Customer Reviews Overview

Current Catalog is an online retailer that offers a wide range of products, including personalized gifts, home decor, and holiday items. The website has received generally positive reviews from customers, with many praising the quality of the products and the ease of ordering.

One of the most commonly cited positive points of Current Catalog is the variety of products available. Customers appreciate the wide selection of items, which allows them to find unique and personalized gifts for friends and family. Many reviewers also note that the products are of high quality, with durable materials and attractive designs.

Another positive aspect of Current Catalog is the ease of ordering and the speed of delivery. Customers report that the website is easy to navigate, with clear product descriptions and images. Many also note that orders are processed quickly and shipped promptly, with items arriving in good condition.

Overall, customers seem to be satisfied with their experiences shopping at Current Catalog. While there are some negative reviews, these are relatively rare and often relate to specific issues with individual orders. For the most part, customers appreciate the variety, quality, and convenience of shopping at Current Catalog.
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Contact Current Catalog customer service

Phone numbers

1800 848 2848 1800 525 7170 More phone numbers

Website

www.currentcatalog.com

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