Cupboard Doctor: Reviews, Complaints, Customer Claims

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D Stern of ZA

Nov 25, 2016 12:10 am EST

Verified customer

Cupboard Doctor Bad workmanship, job not completed

The cupboard doctor started the kitchen renovation on 31 October 2016. The contract requires 60% deposit, then another 35% on 2nd day of installation. After receiving 95% of the money only the work team comes to site. We have not seen Wentzel again even after many requests that he come to see problems with the installation. Wentzel measured the bottom doors too short, so they had to all be removed and replaced. Now most cupboards have multiple holes, many not filled or smoothed. He estimated 3 days for the job - 4 weeks later we are still waiting for them to complete the finishing. On his advice we let the painter & tiler complete their work before he started on 31st. We have had to call them back twice to redo paint etc damaged by his installation. He no longer answers my emails or phone calls. He will only talk to my husband and keeps promising to fix the skew cupboards which the team keeps attempting to repair but the results just keep looking worse. Many of the doors and hinges are skew. The locks on the 2 grocery cupboards are loose and flimsily installed. A very disappointing result. Even though my cupboards were old they were in excellent condition. Now the inside and some of the outside of these cupboards is unsightly. We would like him to come personally and see the site; and honour his contract and complete the job neatly and professionally before the end of November 2016.

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Cupboard Doctor - Bad workmanship, job not completed

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Is Cupboard Doctor legit?

Cupboard Doctor earns 88% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has determined that Cupboard Doctor has an exceptional credibility, near-perfect reputation level of trust, with a legitimacy rating that is more or less around 88%.

Cupboarddoctor.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Cupboard Doctor website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Cupboarddoctor.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

Cupboard Doctor's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
Cupboarddoctor.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cupboarddoctor.co.za may offer a niche product or service that is only of interest to a smaller audience.

Our verdict: Cupboard Doctor is a recommended company with a good reputation for trustworthiness and reliability, but their 0% Resolve Complaints rating is a cause for concern. We recommend approaching their services with caution and reading complaints and reviews before making a decision.