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3.1 42 Reviews

Cultural Care Au Pair / International Care Complaints Summary

22 Resolved
20 Unresolved
Our verdict: While Cultural Care Au Pair / International Care has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Cultural Care Au Pair / International Care reviews & complaints 42

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1:30 pm EDT
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Cultural Care Au Pair / International Care Bad Service

All the negative reviews are TRUE! This agency does not screen effectively, train at all or support clients when things go wrong. They are all about the fees and as soon as they get your $, you are on your own. We had an Au pair sleeping on the beach while "watching" my son swim, total our car and steal our liquor. Their response was "lets place her somewhere else and you can try again". Furthermore, they falsified my statements on their reports to indicate that we recommended this girl! On top of that, if you opt out - THEY KEEP THE FEES! There is no refund. They should have been put out of business after one of their Au pairs shook a baby to death! (they are EF Au Pair with a new name!)

DON'T HIRE THEM!

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Cultural Care Au Pair / International Care Awful services

Cultural Care do not believe in providing services to host family once they get their money. My experience was awful with their rematch process. Program director would put some aupair in my profile I would go through all details to find out that she is not interested in moving from west coast to east coast. In two weeks rematch process I was given all the profiles with basic problem. When it was time to pick up my aupair I kept on asking them when would they pick her up or if I need to drop her they did not reply until saturday and the timing were such that I had to change my monday schedule. My experience is once they get the money you are not customer for them. From senior management to lower management no one is ready to help once they get their money. Moreover au-pair that comes from other countries do not have any idea of how to play with kids how to keep them entertain.It is not even as cost effective as they make it sound. It says weekly $350 but add to it car insurance cost + if car gets damage + you are providing rental free to someone+ food and drinks + match/rematch fee(where there is no support) + cost for picking up .aupair. Au-pairs coming from other country pays for being aupair and if they can not find family within few months their money is gone so they are going to say yes to family for everything before coming to the country and when they come here they would ask for rematch so they are using host family as source to come to the country and Cultural care has already charged to host family so they do not care for the family. Think 100 times before you choose to go with cultural care or any au pair agencies.

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123456789012
, FI
Sep 23, 2012 9:46 am EDT
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I am going to go as an au pair with Cultural Care next spring.. and now I'm having second toughts after reading all kinds of horror stories!

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3:31 am EST
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Cultural Care Au Pair / International Care Sham operation

We hired an Au pair using Cultural Care in re-matching process from other family. Au pair was allegedly infant qualified, with over 2500 hours of infant care listed in her profile.
She was supposed to take care of our baby girl when she turns 3 months and 6 year old boy; however the au pair did show any neither capability nor willingness to provide desired childcare.

Cultural care did not properly screen the candidate. LCC and Program director were mostly irresponsive to our complains throughout our 8 week hire of the au pair, as well as afterwards. Cultural care thus knowingly placed untrained, inexperienced, unstable, neglectful and delinquent (placed my cell phone into the oven and destroyed personal property when fired) individual in our family. We have also reported a theft to the police that we believe our au pair committed against our property.

We only received about 45% of funds paid to the agency, although we requested a full so called special refund. If service provided by an unqualified and unstable person who damaged and stole our personal property does not warrant a special refund then we do not know what would - a physical harm to a child?

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claudialane
, PA
Dec 29, 2012 10:47 am EST

AIMEDIT I AGREE WITH YOU I WAS AN AU PAIR FOR 2 YEARS WITH THE SAME FAMILY AND THEY WERE GREAT IM 20 RIGHT NOW AND I DISAGREE WITH YOU SAYING THAT AN 18 OR 19 GIRL CAN HANDLE WHAT A 23 YEARS OLD CAN! THATA A LIE I LEFT MY COUNTRY WHEN I WAS 18 AND I TOOK CARE OF TWINS! I CONSIDER THAT ITS NOT THE AGE ITS ! BUT ALL I CAN SAY IS THAT IVE BEEN IN MY COUNTRY FOR ALMOST 4 MONTHS ALREADY AND CULTURAL SHOCK ITS AT THE HIGHEST STAGE RIGHT NOW AND I HAVENT GOT MY DEPOSIT BACK YET AFTER SENDING THE FORM FOR 3 TIMES. THE THING WITH THE FORM IS THAT THEY DONT ASK YOU ALL THE INFORMATION YOU NEED TO THATS WHY THEY ALWAYS EXCUSE THEMSELVE TELLING YOU THAT THE ACCOUNT HOLDER DIDNT EXIST! THEY ALSO DONT TELL YOU THRU WHICH BANK THEY ARE DOING THE TRANSFERENCE, I WORK IN A BANK AND TALKED TO THE DEPARTMENT IN CHARGE OF SWIFT AND THEY TOLD ME THAT YOU NEED TO PUT THE SWIFT # OF THE BANK THAT TRANSFER EITHER US $ OR EUROS TO GET YOUR DEPOSIT BACK . IN PERSONAL I CAN TELL THAT CC SUCKS AND ITS THE WORST BUSINESS I EVER SEEN! I DO NOT RECOMMEND THIS PROGRAM TO ANYONE EVEN THOUGHT I HAD A GOOD EXPERIENCE, YOU HAVE TO BE EXTREMELY LUCKY TO GET A GOOD HOSTFAMILY..

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aimeedt
, MX
Nov 25, 2012 11:38 am EST

Many of these complaints have very solid grounds. But, then again, so do most of the praises.
I was an au pair with CC for two years and then one more year with another agency in France, so I like to think that I have a lot of experience on this matter. In the US, Iwas on rematch twice, the first time (in Virginia) because the host family had a horrible and spoiled kid. They also made me work extra hours and were annoyed at me every time I asked for the money they owed me due to working those extra hours. I talked to my LCC and, as all LCCs, she tried to ease things and talk but I had passed that stage already. Luckily, I found a family in DC which had a lovely girl. My host parents were not great but they were respectful, they treated me right and they never made me work extra.
By the end of the first year, I decided I wanted to move to Massachusetts and experience life there. My host family wanted an au pair from another country (because they had family there and they wanted the girl to learn the language) so we said goodbye on good terms.
I found a family in the south of Boston with the best two kids I had ever taken care of! The host mom was a bit nuts and we had MANY misunderstanding. So far, all my LCCs had been great. However, when we decided to undergo a rematch, my LCC clearly showed that she only cared about keeping the family in the program. She didn't move a finger when my host mom was raising her voice at me and walking away when I tried to talk to her.
After that horrible experience, I was very scared because I thought the family would kick me out and, having a crappy LCC, I would have nowhere to go. Luckily for me, a regional director of CC called me and helped me get a new family. I told her what the LCC had done and she was very understanding; she even invited me to her house for Thanksgiving so I wouldn't be on my own.
My last family was the family I wish I had been with right from the start. Great kids and host mom.
In my experience, host families can be genuinely bad when they don't understand that an au pair is there to provide childcare but also to be part of the family. Many host families still look at au pairs as just employees and that is why the relationship doesn't always work. A lot of times, they don't understand the term "cultural exchange" and they get frustrated when girls have a hard time adapting to the language or to their lifestyle. Bottomline, a host family should be open, used to dealing with people from different cultures and patient.
Now... As for the nasty side of au pairs, I can confirm what some people here have said. Many au pairs don't have childcare experience, many of them lie in their applications because their main goal is to just live in the US, as opposed to being part of a family and working as a live-in nanny. I met a lot of au pairs who genuinely loved kids and who were great at their jobs. But I also met others who just wanted to "live the american dream, " party and go shopping. I also met some who went to the US because they had really bad lives in their home-countries and this was their only way out.
I think that the whole au pair business, worldwide is only that: a business. The reason why it can go wrong is because agencies, not only CC, tend to focus more in the $$$ aspect of the program. It makes sense, but it screws a lot of people up.
I do think that CC could be better. I do think they should be more strict when selecting au pairs and that they should be more firm with host families when explaining them what the program consists of. However, the agency does have great people working for them, people who are interested in the well-being of the au pairs and the satisfaction of the host families. The big problem is that sometimes it is just impossible to please everyone!
I think some of the comments of host families are a little far-fetched and I think they were just wrong for the program. I did meet families that tended to blame au pairs for everything that went wrong. I also know that host families that have au pairs mainly consist of parents who are too busy to spend time with their children. They don't know how to look after them and they think it is easy work, but it really isn't. Sometimes host parents have to lower their expectations a bit because it is very easy to tell someone what to do if you are not doing it yourself.
Now, regarding au pairs, I do advise host families to use common sense. I think it is very obvious that a 18-19 year old girl who has never lived abroad or who has never had a proper, full-time job, won't be able to handle things as well as a 23-year old who has finished school, who has lived in her own and who has spent time away from home.
I was 19 when I arrived to the US, but I was 23 when I arrived to France and I can assure you that the difference in how I viewed things and handled them was huge!
Also, I would advise them to truly pay attention to the language. I was already fluent in english in the US so I didn't have problems, But in France, I was barely reaching the intermediate level and that was so much harder. Host families should also try to learn a bit of the language of their au pair, even by just buying a phrasebook or dictionary.
Finally, I think that a lot of the things people here complain about could have been prevented if they had done their homework. At the end of the day, CC is just the contact between host families and au pairs. I think that a lot of people also forget that to au pairs, where they live is where they work and that is always a difficult situation. I would like to see host families living with their own bosses and getting along beautifully 24/7... I don't think so! TOLERANCE and COMMON SENSE people!

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prospective aupair!!
, IE
Feb 18, 2012 9:09 pm EST

Help i'm about to join this agency because there is no other way for me to spend a year as an aupair in america, I've had years of experience with housekeeping, childcare and cooking. I also have years of education. I want to have an experience of a lifetime, I want to work hard and experience american culture. Most of all I want to have mutual interest in the care of children while also making friends. I don't want to be put in the same category as inexperienced aupair's ...help. Is there other agencies!

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NJordan
Cambridge, US
Jan 25, 2011 9:27 pm EST

Despite several conversations with managers within the organization, we regret that you continue to remain dissatisfied. All references are checked and host families are always free to contact them as well should they wish to speak with them directly for additional confirmation. Additionally, a criminal background check is performed as part of the screening process. While we certainly respect your perspective and position on this matter, we respectfully disagree with the allegations you have made with regard to staff, local representatives, screening, and the placement process overall. Additionally, we take the safety and well being of all program participants extremely seriously and any allegations of inappropriate behavior are investigated immediately and dealt with by the highest level of management within the organization. We wish you the best in moving forward and regret your continued disappointment and frustration in receiving the refund outlined in the host family agreement. - Natalie Jordan, Senior Vice President.

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JennaLCC
Staten Island, US
Jan 25, 2011 8:36 pm EST

I had au pairs with Cultural Care Au Pair for many years while I was growing up. Of the many au pairs that we had, only one did not work out and it was simply because we did not fit personality wise. I truely believe in the program and think that it is a great way to have childcare provided for your family. It exposes children to other cultures and languages and a very young age.

I am still in contact with many of my au pair through Cultural Care Au Pair. One of my au pairs flew from London to be a bridesmaid in my wedding. I love this company so much that as soon as I graduated from college, I went to work for them. If anyone has questions about the program and is interested in getting an au pair, I can help. Just e-mail me at jenna.haxton@lcc.culturalcare.com

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11:42 am EST
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Cultural Care Au Pair / International Care Unnormal

Sind gerade dabei Au pairs mit schlechten Erfahrungen zu finden, wir wollen gegen Cultural Care vorgehen. Cultural care kann nicht so weiter arbeiten uns nach ein paar Wochen oder wenn man glück hat nach ein paar Monate nach hause zu schicken und unser Geld behalten. Wenn man glück hat bekommt man die Kaution zurück, aber die Kaution ist nix. Wir leiden und sind teilweise ganz alleine dort, denn man kann sich auch nicht immer auf ein Lcc verlassen. Wir wollen mehr, wir wollen alles. Und alle die genau so denken und gegen Cultural Care kämpfen möchten MELDET EUCH BITTE! [protected]@live.de

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Cultural Care Au Pair / International Care Awful service & treatment of Au Pairs

Cultural Care was a big disappointment, the way they treat the Au Pairs is unbelievable. Here is what they tell the families - the cost of having an Au Pair is about 350 USD a week, now the Au Pair only gets 195 USD, the agency takes the rest of the money. The Au Pair is making approximately 10000 USD a year, now the agency is getting around 8000 USD off an au pair per year, and how many au pairs are there? Now when you apply for the program you are told that you will be doing light housekeeping & taking care of the kids. Well in my first family I cleaned a 4 storied house & worked as a driver, the host mom never really talked to me, and called me stupid in front of the kids. I have a Master Degree & was accepted to Dartmouth, in no parallel Universe do I consider myself stupid, the person who is stupid - is the host mom - /name removed/, this is for you! In my second family, I had to take care of everyone, including the parents, come Shabbat, it was my responsibility to cook, the mom was a total JAP, but at least I could ### to her about life & she hated the agency as well, cuz they were a drag, Now why did I do that for two years you ask? Well I loved kids, now I hate them, and I think they are the worst thing that can happen to a person! I have also lost my self esteem, was brought down on a daily basis, and my friends were my only source of help. Now LCCs, they are useless, I don't know what they get paid for, I complained about one of them, didn't get me too far - all I got was - it must have been a misunderstanding, Well it is a misunderstanding when they are dumb ### alright, when they don't know the difference between MoMa & the Met & then charge you 10 bucks for entrance, when Met is always donations & MoMa is free on Friday nights. Now that's not all. A lot of the Au Pairs don't return to their home countries, and the agency doesn't do anything about it. DHS? I think they should draw attention to that fact, And those who do return, may never see the security deposit that they have left prior to departure. Mind it, the deposit is less than 200 USD. After the 2 year experience, here is what I've learned - I learned to hate kids, and I learned that not eating pork for a year is actually good for you! Screw you, CCAP!

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prospective aupair!!
, IE
Feb 18, 2012 9:06 pm EST

Help i'm about to join this agency because there is no other way for me to spend a year as an aupair in america, I've had years of experience with housekeeping, childcare and cooking. I also have years of education. I want to have an experience of a lifetime, I want to work hard and experience american culture. Most of all I want to have mutual interest in the care of children while also making friends. I don't want to be put in the same category as inexperienced aupair's ...help. Is there other agencies!

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mom lulu
, US
Feb 09, 2011 9:59 pm EST

Hm, and who do you think pays for the flight, the training, the insurance... Didn't you receive your deposit back? Some au pairs may not get it back if they don't come to the meetings or don't fulfill the educational part of the program.

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3:27 pm EDT

Cultural Care Au Pair / International Care Shocking experience

Financial, emotional, physical drain are among the unfathomable, shocking experiences we had with this Group of People who, at the heart of it all, places total strangers, who's character, background, and intentions are the last thing the Reps focus on, under the roofs of trusting, exhausted, devoted and vulnerable Families. To consider affording this Agency, instead, just send a bunch of airline tickets to young, strangers, don't bother asking them anything about themselves, for you'd then know the same amount - truthful amount as we did, and bring them to live under your roof, in the most private, intimate and sacred part of your world and pray.

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Mary Kay1
Atlanta, US
Nov 10, 2013 10:35 am EST
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We had a terrible experience with CCAP.
Authorities wont do anything, I don't understand. Several complaints are being made is this sham agency is still standing.
Our Au Pair from Colombia spoke very little English with a thick heavy accent, she is trying to teach my children Spanish without my consent. She did very poorly in small tasks. Her initials are CBT.

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Mary Kay1
Atlanta, US
Nov 10, 2013 10:10 am EST
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The Au PAIRS from Colombia they are awful!
They are trying to find a rich man to get them out of their misery.
They are up to no good. AU PAIRS from Colombia go back your third world country, go study and be a member of society, go pay taxes, go away!

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ConcernedMom2
Dallas, US
Oct 29, 2012 9:50 am EDT
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After dealing with a nanny from Columbia who was viewed on our nanny cam with an older gentleman during the day, was found feeding my daughter while she was choking, and was gone missing for an entire day, oh, let me add that she was found asleep on the job in a chair holding my infant in a chair as well. This criminal agency attempted to place blame on my husband and I. We were left helpless with this deranged woman in our home. We tried to get her out, but instead the agency placed her with an unsuspecting family in CA. Sure enough, she did the same things within four days there. Only difference is she drove their family car on top of their lawn and hit a tree. So, I was screamed at by an Area Director for warning the new mother about the danger of using this woman. Can you imagine? They would rather endanger the lives of children versus getting rid of this nanny. WAKE UP parents--this is a dangerous organization! Heed your warnings!

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summerlover
West Babylon, US
Nov 02, 2011 4:56 pm EDT

I couldn't agree more and will give feedback in hopes of saving a family or two the trouble!
I have used cc for about 9 years. I have had fabulous experiences. however in the past year or two I have seen an absolute decline in quality of service. It seems as though the almighty dollar is the only thing that motivates this agency! I have had au pairs endanger and verbally and emotionally abuse my children. Even after you ask for the au pair to be removed the agency diligently tries to place the aupair in another unsuspecting family home, .
Its criminal!
the most recent experience I had is that our aupair at 24 years old could not find Ger way to get along with a 10 year old. This emotionally twisted young woman took every chance she got to provoke and argue with y 10 year old... No child is perfect- my little one is regarded as a sweet and kind child by most who know her... This aupair got so crazed with her that she nearly crashed the car while badgering my child, theLCC and agency knew..but were not really concerned..then she continued to become volatile and mean towards my child over the next month..finally i couldn't allow it and had her leave. the agency conveniently placed my account on hold while I decided whether or not to continue with the agency..while the feverishly looked for a 3rd family for her to be placed in..I do not believe the 3rd family was given information on what went wrong- and now their children could be in danger! Its disgusting! They certainly never called for a reference..I hope this new Florida family is careful..this could be a dangerous situation for their children!

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Ling Chi
, US
May 27, 2010 9:33 am EDT
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You should have done better research into the company you charged with finding care for your children. Shameful parenting. CC is a company that pretty much sucks at what they purport to be good at doing. Best bet is to go to sites like SitterCity.com, place your own ad, and find someone for far less than the initial outlay that CC would charge you. Sure, you may wind up with someone as bad as what CC gives you, but it's a lot less of a hassle to replace that person without paying another finder's fee.

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sfields2
, US
May 27, 2010 9:21 am EDT

I could not agree more. I had an incident with my au pair this week where she placed my daughter in a dangerous situation and used poor judgement at every turn. I am thinking of getting rid of her but I am not sure because I am afraid I will just get someone worse. I was desperate at the time to find someone (single, divorced, working mom) and could not find a decent nanny locally. She has been more trouble than she is worth and has not made my life easier. I think cultural care is a poorly run company that does not screen their candidates at all and they take no responsiblity when it goes wrong. When a girl says "I like kids" on her application that does not qualify her as someone to be taking care of children. I suppose the only thing to do is to complain to the BBB.

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Cultural Care Au Pair / International Care bad service

I want to tell you another story. ABOUT THE USA FAMILY. I came in this country as AU-pair. I had an experience of working with children, I was in Germany as au-pair, the only thing that I couldn't say I have an experience with is driving. Talking to my host family from my home, I told them that after getting my driving license, I could drive just once a month on weekends with my dad. Because I don't have my own car. So I don't have an experience of driving. My host dad asked me if I am afraid of driving or not. I said no, because it was the truth. The only thing I need is experience. He told me not to worry, because I'll take some driving lessons in the USA and will get their local driving license. I was glad, because it was my only problem.
As I came to my host family the situation looked like this: first day they were ok, second - they were already mad, because I couldn't remember everything about what to do with 3 children, their lunches, etc. Third day was driving. I was shocked I could hardly drive, because roads signs are different as in my country, the car is different. I was afraid to drive not because I can't do it or I am afraid of driving at all, just because I didn't know the rules and it is the worst thing on the road and it doesn't matter you have experience or not.
After they told me that I am a lier, because I can't drive. I'd like to see them in my country, how would they feel and drive if you can hardly understand what is written on the sign. Then I took driving lessons, my host dad bought me a book with the rules, and I was pretty good. They were afraid I am not safe enough. I was, because didn't know the rules. But after studying a book, and having 14 hours of lessons with driving I was good, I felt better, because it was already easy for me. But once we were driving, I was following my host mom's car, wheather I didn't put turn signal on, or she just didn't want me to stay with them any more, she said no, you can't drive. So now we are in transition, because I can't drive. And I am a lier because I said I can. They said I was irresponsible, lier, the person that they couldn't relay on, the reason for that I didn't know. They made a fool of myself.
Then after one week of following them to children' school I still couldn't remember the way, because I was following, I was surching the car with my eyes, I was afraid to be lost in a big city, in a foreign country. If I once went there by myself, I could know the way in one week, because following didn't help me a lot. They were already mad, that I still don't know the way. But once I did get lost, and after that I knew where to go, because that is the thing that helps, I had to do it at least once by myself. Some of them could be in the car, but I had to do it by myself.
Then she (host mother)s tarted to scream at me, was always mad. When we were preparing kids' lunch boxes, I was trying to do it by myself, instead of telling me that something should be done in a different way, she was screming at me. After I did it by myself, she were changing everything without giving me a chance to learn how to do it in an appropriate way. I was always putting bottle of water in the bag we were going to the park with in the evening, but she took it away, and was screeming at me in the morning that I didn't put any water. So they didn't give me time and chance to be good. They were always putting sticks in the wheels. And I couldn't work like this. I was always nervous too. It was like a nightmare.
They were acctually screaming at their adopted children (there are 2 of them), when they said smth bad at school, the punishment was no dinner, sometimes even breakfest on the other day and it could repeat the whole week.
I know that there are good families, but I've gor just a terrible one. :(
As far as the services of CULTURALCARE are concerned, I am just dissapointed, because I paid money for their services, I had two weeks to find another family, but they were not trying to help me. My program director was recomended me as a non-driver at all. I can drive, I have driving license, I just have no experience. I got 2 phone calls from her, one was informing me about a fact that I am in transition with my family, and the other one at the end of 10days, that she is going to book tickets home for me, because ther are no families for me. She had to call me more, and at least inform me, how was everything going, but she didn't, she just didn't do anything to help me. She just told me she was sorry.
Morover my LCC, talking with my host family about the transition, it was monday, asked them from what day they wanted her to count 2 weeks (she was not allowed to do it, because it's counted from the day we came into a transition), they told friday, so I had 3 days less. That's how CULTURALCARE HELPED ME TO FIND ANOTHER FAMILY. NOW I HAVE TO COME BACK AND I DON'T KNOW FOR WHAT DID I PAY MONEY?
Terrible family. I am glad that I won't be with them any more, there are 2 thing that I am sorry about is that I can't stay here any more :( and I am sorry for the adopted kids of my host family :(

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XGIRLX
, US
Sep 20, 2010 1:11 pm EDT

i was au pair for a nine months and that was the worst experience, Dava Yavetz program director was the worst person i had ever meet in my life...DONT EVER TAKE CULTURAL CARE FOR YOUR AGENCY
ITS THE WORST ONE AND MOST EXPENSIVE

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OLD FASHIONED AMERICAN
, US
May 21, 2010 10:39 am EDT

not knowing the full situation, I can only say One thing, we do not adopt children to give them a loving quality family life and then hire an Au pair. I feel bad most for the kids, and this womAn ... believe in yourself, and understand as an Au pair you are going to deal with a lot of children that miss the time with their parents, If you can emotionally handle that, well you are a saint, Just be good to the kids, they probably, need all of the love and attention they can get> Oh and it is apaulling if you can afford an au pair you can probably afford for one parent to WORK part time or be home with the kids... ###s.

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Cultural Care Au Pair / International Care Victimized Au Pairs at Children's expense

These au pairs are being victimized at the expense of young childrens' safety for the profit of big business. This needs to stop! There needs to be better regulations to plug the loopholes Cultural Care Au Pair is using. And this is my story:

We know a girl who has been an au pair with this company for about 9 months. She is a terrific girl with a wonderful supportive family back home. She came over to my house last night for dinner and she talked to me about her experiences. I am shocked! This is modern day slavery for these girls. She works on average 16-17 hours per day and gets paid $190.00 per week. Minimum wage is $8.00 in this country, I know you have to account for room & board she doesn't pay for, but that doesn't add up to $2.00 per hour. She has Saturday afternoon at 3pm until Sunday at noon off. That's it. Less then 24 hours. She doesn't have a set schedule. They live out in the middle of no where, with no access to a vehicle or public transportation. She is stuck there. The family took her to florida on a weeks long trip, and she watched the kids the entire time, while the Mom & her boyfriend enjoyed a terrific vacation. But yet the company counted that as one of her 2 weeks paid vacation she is owed.

I know child care is difficult, I've raised 3 boys, but the legal laws this company is breaking is outrageous. These girls are modern day slaves. She did complain to her LCC and was told to keep her mouth shut or face deportation. This is the United States. This is not allowed! She is hereon a one year student visa, not a work visa. What's up with that. She's taken two days of classes in the past 9 months. That's like my college son studying abroad for a year and only taking two days of classes. I'm sure this is a legal way for this company not to be tracked by the US labor department since these girls are here working full time under a student visa. Overtime pay is non existent. I'm a business owner, and the IRS doesn't look upon that lightly. But no one is helping these girls or letting them know their legal rights.

She has asked for my help last night. I couldn't believe all the "red flags" that I heard. So I goggled, this company. I'm even more shocked at what I've read. How can they keep getting away with this? These girls are being victimized at the expense of young children to profit big business in this country, and it's wrong.

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StepIn
, US
Oct 01, 2013 9:26 pm EDT

We know of a family who has had several Au pairs through CCAP and have consistently worked them over the 10 hrs a day. Leaving the Au Pair overnight with the kids on almost a weekly basis. The LCC is aware and does nothing. She hasn't even made a house visit in years, as the houses beyond a pig sty. I feel sorry for these girls.

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m-new-jersey
Fair Lawn, US
Feb 02, 2011 3:28 am EST

I'm an au pir from CCAP right now. Right now I have wonderful family but my last two families were terrible. First one was not as much bad as the second one but still the host mom in the first family was lcc and because of her opinion about me I couldn't find new family. She lied first to me that she will help me to find new family and then she lied about me to my lcc and other families. My second family was a hell on the earth luckily I was thier last au pair and another au pair won't have the same what I had. CCAP sucks that's true.

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Kelly Shaughnessy
San Francis, US
Nov 21, 2010 6:47 pm EST

I'm very dissatisfied with Cultural Care - does anyone have the CEO's name? I would like to send a list of all the things that went wrong in our case.

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Lronson
, US
Oct 22, 2010 6:09 pm EDT

I have met a few girls myself from a program called Interexchange. They're completely miserable and for good reason, they hold college degrees in their home countries and come here and work for $4/ hour. In exchange they get window less rooms no bigger than my closet. They're essentially always working because they live in these homes, as far as i'm concerned anyone living in to care for your home or children should be paid more not less!

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Gonzo1224
Naperville, US
Apr 12, 2010 7:38 pm EDT

Kerry,

I forgot to mention that au pairs are here on a J1 exchange visitor visa, not an F1 student visa. The six credit hours are appropriate under the circumstances.

Pray that this young woman finishes her last three months on a happier note!

Please let the agency step in and help this young woman. The VP can assign a new counselor to this family and au pair and remove the au pair altogether from the house if necessary.

Now that you have gotten the attention of the entire nation, I am positive the right thing will be done.

Christine from Chicago

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Gonzo1224
Naperville, US
Apr 12, 2010 7:05 pm EDT

I was an au pair counselor for six years for another agency and can tell you that sometimes girls would rather put up with poor conditions rather than rock the boat. Luckily you got the attention of top management already and they will take care of this issue. I hope they safely remove this poor girl from the house because once the host mom knows this has been made public, the girl's safety might be compromised.

If all of what you wrote is true, this woman has broken countless rules!

*Au pair may work 45 hours a week not to exceed 10 hours in any one day;

*Au pair is entitled to one and one-half consecutive days off per week;

*Family vacation where au pair works does not = au pair's vacation!

*Au pair who works during family's vacation gets paid her $195+ per week.

None of these points are ever negotiable!

This is a cultural exchange program and they do only take six credit hours per program year, and the host family pays for up to $500 for books and tuition and also covers transportation to and from the school (provides a car and pays of the gas, or gives her bus or train fare, etc.).

Thank you for posting this.

Christine from Chicago

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NJordan
Cambridge, US
Apr 12, 2010 2:30 pm EDT

Dear Kerry,

You have shared some very concerning information in your posting and I want to make myself personally available to address these issues. A violation of any program rules or regulations is unacceptable and I welcome the opportunity to investigate the specifics of these claims and make certain that any violations are put to an immediate end. Please urge the au pair you have referenced to contact me directly either by phone or email so that we I can become involved right away in addressing her situation. We are committed to supporting our program participants and while I understand your concern, I assure you that safety remains the highest of priorities for this organization.

Thank you,
Natalie Jordan
Senior Vice President
Cultural Care Au Pair
Natalie.Jordan@culturalcare.com
617.619.1159

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Cultural Care Au Pair / International Care Bad Agency

I had an Aupair who was not quailified, who made fasle statements to the agency, the agency pulled her from me and failed to return a greater portion of my progam fees, here's a part of a follow-up I filed with the Attorney General's Office in Massachusetts:

They wanted me to wait until my son was three months old and they would select another AuPair.

Yes, I left him ONE Day without me; however, I had family and friends who stopped over to sit with the AuPair that same day! They have in their mind that I totally left her alone with my son all day long and THAT was NOT the case. They failed to interview my witnesses when they conducted their investigation. As a matter of fact, they did not speak with any of my friends or family who would have refuted the AuPair's false Statements.

Furthermore, the AuPair NEVER WORKED over her required hours! That is a false statement. She had more time off then she worked. I was home all the time. I was on leave from my employer at that time.

The extra funds came to play when she and her AuPair friends would come over to my home and stay the night, I paid the AuPair for attending to my son if he got up, she asked! I was NOT aware it was a violation. The local coordinator told me it was OK!

I ended my relationship with Cultural Care because of how they conducted their investigation. It was not fair or impartial. They never spoke to any of my witnesses to the AuPair behavior and actions.

They failed me when I reached out to them at the beginning because I was concern that the AuPair did not have the infant experience that they told me she had. The AuPair arrived to my home several times drunk. She was climbing out my window at night to meet people she met online...the list goes on an on but they never addressed those situations.

Yes, they paid me what they chose to pay. I was told by Ms. Tyre that a "special refund" could be requested and when I do so, Robin asked me if I wanted another AuPair and when I said no, she denied the "special refund" to me.

This agency was unprofessional, they failed me by conducting a mediocre investigation, failed me when I reached out to the local coordinator - she would NEVER return calls..even many days prior to when this situation occurred, I called her and she never returned the call until the day she called me to tell me that she would be pulling the AuPair the next day from my home. This whole situation was flawed.

This agency comes across as being so helpful and delightful until they get your money and send you an AuPair that is not qualified and then when you reach out for help – they don’t bother with you! They tell you to have them attend some local child care classes! This is not right!

I truly feel that I am entitled to more of my program fees back due to the fact they provided me with an AuPair who was not qualified, their lack of professionalism, and support.

I have reached out to other families who have had a similar experience.

This agency can not continue to take our money on false pretence!

I encourage everyone who has had a problem to contact the Massachusetts States Attorney's Office, the United States Department of State, abd the Better Business Burearus in Massachusetts and Your Local BBB to file complaints.

In addition, contact me as I have an attorney who is researching a possible law suit.

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Cultural Care Au Pair / International Care Fraud

Cultural Care is a fraud! They take money from the family and tell them they are getting an au-pair who understands that she will need to work. Then they take money from the au-pair and tell her she will be having a "cultural exchange" with a "host family". When the au-pair arrives you expect childcare and she expects a foreign exchange family. It is a total scam! The au pair they sent us was lazy and less capable than my 9 year old. To make matters worse, she up and left in the middle of her year (which she admitted she was planning all along) and left us with phone bills, library bills, etc. When we complained to Cultural Care they tried to send us several other losers who had been kicked out of their homes for various reasons - causing a divorce, homesick, piercings in their eyes. We ended up walking away from $5, 000 just to be done with them. DONT USE CULTURAL CARE!

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Just a parent
, US
Mar 26, 2010 1:40 pm EDT

Don't walk away from your money! Here are a few things that you can do:

1. If you’re willing to “deal” with them, the best way to get most of your money back is to get matched with an au pair that has only a few weeks left in the program and you'll be fully reimbursed for all the weeks of service you already paid for and won't be receiving. This is in your contract. Don't pay for this au pair's vacation and educational component until the very end. Last but not least, don't take any more abuse. If things aren't working out with this last au pair, get her out of your place and don't sign their stupid exit form. Get a police report if there is unacceptable or unlawful behavior. You're not breaching any contract. You are protecting your family and your assets.

2. If you are not willing to deal with them anymore, complain to the Better Business Bureau. All you have to say is that you're not satisfied with the quality of their services. You'll be amazed at how responsive Cultural Care reps suddenly become. You have a big chance of getting money back, and you also lower their rating.

3. Complain to the Department of Consumer Affairs in your county. They'll have to respond to them and that takes their time and money as well. You might not see any money from taking this action but it won’t help them either.

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Cultural Care Au Pair / International Care - Australian Au Pair Side Of The Story.

After reading many of the complaints here made by host families, I just had to correct some of the generalizations. I am currently an Au Pair in my second year. I’m from Australia so I speak perfect English, can’t really comment on the language barrier problem. However there is so much I can comment on. I was completely upfront in my application. I wa...

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Cultural Care Au Pair / International Care - Au Pair's Side of the Story III

So, I was matched again and left to California just to find myself in another NIGHTMARE. The family at first seemed very, very nice but I was already so scared of everything that I was "prepared" for trouble. And, unfortunately, the trouble was there. The family decided to MOVE and told me that 2 weeks after my arrival. They moved to a middle-of-nowhere! I...

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Cultural Care Au Pair / International Care Au Pair's Side of the Story II

I also forgot to mention in the first part:
*I was never paid for the extra hourse which was around 12-15 extra hours a week, and also, since our weekly pay was 139 and something at that time my host mom would give me that EXACT amount of money including the coins. Even though I have worked extra hourse she couldn't give me 140$ but instead she would give me 139 dollars and few cents. That was just FUNNY and SAD at the same time.
*I was also told that my BREAK was when kids were taking the nap, but during my so-called "BREAK" I would have to do laundry or clean the kitchen/play areas.

Now, I was matched with another family and since they lived an hour away from the first family, the host mom suggested that we should meet. She told me that they had an au pair who has left 2 days after the arrival for no reason. I decided to meet them. They had 5 kids (one of them special needs) and even though I indicated in my application I would not care for more than 2 kids and that I would not care for special needs child, my LCC convinced me to give it a try, so I did so. The host mom explained to me and to my LCC that the child with special needs has a delayed speech problem, and since I didn't consider that so "big" I didn't see a reason why to not accept the family that seemed nice. I moved in with them and everything seemed great. But then the real picture started to show off: the child with speacial needs was taking pills on daily basis and was also very agressive to everyone, and since they were wealthy he had a psychologist coming to their house to work with him. I found it strange for a kid with delayed speech problem to go through all that but well, I tried not to worry too much. But the problem become more than obvious when he started hitting me and his sibllings and yelling and often was sent home from school because of violence to the teachers or peers. Then I finally found out the truth but not from host parents, I found it out from another au pair who was friends with the au pair before me. She told me that a boy had authism and I was completely SHOCKED! They had hidden that "LITTLE" fact from me. Despite that, I wanted to stay because the kids were really cute and I thought it would be okay. But then, the host mom would come home with her girlfriends and their kids and 2-3 days a week I would be in basement with 6-7 kids while they are upstairs talking and eating lunch. Then they took me to vacation and I knew I was gonna work and that it wasn't really vacation but well, I didn't expect I would be left alone with 9 kids two evenings/nights in a row! NINE! N.I.N.E (my 5 host kids + 4 of their cousins). Then after we came back, my host parents went to vacation again while I was supposed to stay with the kids and my host dad's mother would help out. Everything was okay when I was alone with the kids but the she came and everything turned into a nightmare: she was yelling at me, humiliating me, telling me awful things such as: " i see in your eyes that you're evil" and the story got OVERBOARD once again when she KICKED ME OUT OF THE HOUSE and told me SHE WOULD CALL THE POLICE TO KICK ME OUT THE NEXT TIME. I could only take my bag and call my friend to pick me up while I was in tears and shaking. My host parents were supportive at first and apologized but then two weeks later and ONE day before I was supposed to go home to a 7 days long vacation my host dad CALLED me that morning to tell me that they DON'T NEED ME ANYMORE and that they had already contacted the LCC to come that day and do the EXIT interview. I couldn't believe what I was hearing: ONE DAY BEFORE I'M SUPPOSED TO GO HOME ON VACATION THEY ARE KICKING ME OUT?!?! The real shock came during the exit interview with my LCC in which my host mom said that reason why they don't want me anymore is: I GAVE THEIR KID PILLS WITHOUT THEIR PERMISSION AND I WASN'T TRUSTWORTHY PERSON, AND I HAD NO COMMON SENSE and I WASN'T A DRIVER which didn't work for them! I just looked at her. Didn't say anything because I was in shock I was just nodding my head in disbelief. I couldn't believe that a person can be SO MEAN! SO MEAN! The story gets even creepier when I leave to go home and then I get a phone call from Boston while I was in my country to COME BACK IMMEDIATELY because " YOUR HOST MOM CALLED US AND SAID THAT SHE HAS NO ONE TO TAKE CARE OF THE KIDS AND THAT YOU WERE NOT SUPPOSED TO STAY SO LONG(1 week) and you should come back ASAP.!" I freaked OUT and told them that I was not even coming back to the USA because the whole thing is a freaking CRAP. Then they changed their tone and told me that they would discuss it with my host mom. In the meanwhile she was emailing me and threatening me to come back, if not, she would not give me my stuff back. 3 boxes of my stuff that was in their garage because I obviously had to pack my stuff ALL NIGHT. Oh yeah, I should probably mention that the host mom told me she would take me to the trainstation when I was leaving to the airport but then she called me 15min before the train was leaving and told me she is with the kids in the park and that she can't make it to take me so I should take care of transportation myself. I ran out of the house freaking out and then the neighbor gave me ride. I mean, seriously, I couldn't believe all those thing were happening to me. Finally, the agency told me I should come back and I would be placed with another family. I came back from my home country and there was no one to pick me up at the JFK airport at 10PM so I had to take the train and then a cab and spend a night in freaky hotel in a bad area because I didn't have money to pay a better hotel. Finally, the next day someone picked me up. And it wasn't even my LCC, it was some other LCC that I didn't know from before.

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JLGLCCCC
Chesapeake , US
Jan 24, 2010 3:09 pm EST

I was just reading the story about the Au Pair with the terrible host family story. For every horrible host family story, there is a horrible Au Pair story to go with it. It also seems that there are horrible Coordinators. Iam an Coordinator with Ap agency and I hope that I would never have something like this happen to one of the girls in our group. I enjoying knowing each and ever AP along with the families. I don't hesitate to speak up if something is going wrong. As I understand with each agency, the local coordinator is suppose to have monthly meetings with their Au Pairs and at these meetings an Ap should share problems now if there are problems. During monthly talks with the host family they should share with the coordinator if they are having any problems with the AP also. Stories like this are not suppose to happen to any one. When I interview a family I suggest open ended question, not yes or no questions. “Can you cook?” the answer will be “yes.” The better question is “what can you cook?” heating up a can of soup is very different then baking a chicken. It is the same for families who are not straight with the AP about the children they expect the AP to care for. Everyone wants a great match. Isn’t that why a family gets an Ap for dependable child care. When I look at an AP’s application I do look to see what kind of child care they did at home. Taking care of a niece or nephew and changing their diaper is very different than changing a baby’s diaper that you do not know very well. Asking a Ap if they drive is very different than asking them where do they drive and how often do they drive. Did you know that a family can have the initial interview with the Local coordinator before they pay any money for the Ap agency. This is just like interviewing the Local coordinator.
JLG 1-24-10

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Cultural Care Au Pair / International Care An Au Pair's Side of the Story

Hello,

Well, it's about the time that someone reads about the awful experience of an au pair in the USA, because according to all of these posts, the host families are the victims of their terrible au pairs. I was an au pair for one and half year. I have had babysitting experience back in my home country prior my arrival and also volunteered in a local childcare center. When I provided the agency with my references, my references called me to let me know that they were contacted by Cultural Care representatives. I was also interview in English and qualified in intermediate level. I had no driver's licences and therefore the agency looked for the family who didn't require the driving. I also paid 900 Euros the program fees and additional 200$ for the US visa. My host family in Long Island sounded so nice on the phone. The host mom was young and she was convicing me that there was nothing to worry about. My parents felt relieved because it was my first overseas trip and they had their concerns. Anyways, when I finally arrived to the host family's home I was SHOCKED and just wanted to run away. I was crying that whole day. The host mom picked me up and then left me with her sister and the kids and went back to work. The house was a disaster and later in the evening the host dad came and barely said HELLO to me. I was told that one of the host parents would stay at home for first 2 days to show me around but that was not the case. I didn't have an access to the internet, even tho they had their laptops they had been promising me for 1 and half month to set up the computer in my room. For 1 and half month I had to go to the library which was NOT close to their house to keep in touch with my friends and family. Once I made pancakes for breakfast and ate with the kids, but when my host mom saw that I ate the pancakes she told me that those were for kids only and that I could eat something else. I felt so desperate, unpleasant and humiliated in their home, it's hard to describe it. When I started caring for the kids, thats when the nightmare actually started. My hours were totally exceeding 45 hrs with my schedule 7:30 AM - 6:30 PM and when I am finally supposed to be OFF at 6:30 PM my host mom would decide to take shower "quickly" or "make a phone call" and I would be "just watching the kids for few minutes" which would turn in another hour so I was working 12 hrs a day, OK? Another thing, when I first got there she had a cleaning lady but then she fired her and expected me to do all the work: clean the floor, vacuum every day, clean the kitchen, do children's laundry and she was so disrispectful that she would leave always her laundry in the washer/dryer on days I was doing kids' laundry so I would do her laundry as well. Her mother, the grandma, was there every day, and was REALLY rude to me every time, sometimes allowing herself to YELL at me if she considered I did something wrong. On one occassion, the oldest girl was throwing the stuff at me and hurt my eye, so I put her on time out for 4 min (she was 4 yrs old), her mother made such a BIG DEAL out of it and told me I should never again put her child on time out without her permission. The situation that drove me overboard was when I went out of town for my weekend OFF and came back on Sunday evening around 8PM and called to see if they can (as promised) pick me up from the train station, I got a response from my host mom: "NO, we cant, find a cab." I was still new to the area and I was so scared because they promised me to pick me up, otherwise I would get back earlier. The next day I got a phone call from my LCC telling me that my host mom called her over the weekend and was complaining that I was not doing the laundry, that kids are always dirty and that I was on the phone too much. Yeah- I didn't do HER laundry, kids WERE dirty because she would give them dinner after I gave them bath and put them clean PJS on and I was on the phone too much because she CALLED me every 2 hours, every single day! I immediately told my LCC that I want to be leave the family because I couldn't deal with it anymore. While the kids were taking a nap, I started packing my stuff because I had a lot of stuff and I was gonna leave in the evening (according to my LCC my host mom wanted me out of the house the same day) but then my host mom's sister in law came to take the kids because (quoting) "she(host mom) called me and told me to pick up the kids because she is afraid that you would do harm to them". Those word were ringing in my ears for a long time: HOW COULD SHE THINK I WOULD DO SOMETHING TO THE CHILDREN? I was so humiliated and hearthbroken and embarrassed that I just sat and cried and the kids were crying and screaming while their aunt was taking them to the car. My LCC picked me up in few hours and I ended up in her house while waiting for another family.

**I WILL CONTINUE**

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AJS1023
New Hyde Park, US
Aug 15, 2011 4:30 pm EDT

This program is disgusting. I am a Long Islander and I can tell you that most of the families here are trash. Just because you have money doesn't mean you have class, respect, or human sympathy/empathy. My girlfriend is an au pair and this program has done everything it can to force her to decline a rematch. I'm sure this program only operates because it has a good set of lawyers.

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Lronson
, US
Oct 22, 2010 6:23 pm EDT

This is horrifying. I can't believe this agency is allowed to operate, I can't believe none of this violates labor laws. Make your voices heard! Not all Americans are horrible.

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the nanny
Easton, US
Oct 09, 2010 12:15 pm EDT

hi,
i know exactly what you are talking about. i'm an au pair in pennsylvania since about one year now and i just can't wait to leave this horrible experience behind me and go back home.
cultural care and all these other organisations are just rip offs.
the host families are complaining and see themselves as victims!? hahahahaha.. well, for me it turned out to be a nightmare.
slave work for yuppie people who don't know how to handle their spoilt kids and don't want to spend time with them, that's what it really is. pathetic, right?

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JLGLCCCC
Chesapeake , US
Jan 24, 2010 3:51 pm EST

With every story there are 2 sides to every situation. You need to draft a letter to your LCC and your Program Director. I had a similar situation with one of my AP’s and HF. I did go and pick up the AP. I knew she did not want to be there one minute longer. When the HF was confronted with all of the allegations, both me and the AP were accused of lying about them and that I took the AP side. The family was given a new AP again the same thing happened but I encouraged the AP to share each and every event with me and the second AP did not last 2 weeks because of the same problems. This time I kept notes of everything. Again the HF said I was lying and I encouraged the AP to lie. So what is a Company to do? They were given to a different LCC and the truth came out. Eventually, the family was found to be unsuitable and was removed. It was a he said, she said situation. Not all families are like that. JLG 1-24-10

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Cultural Care Au Pair / International Care Unethical

I had two au pairs through Cultural Care, both of them were recycled from other families. Through my bad experiences I've learn that Cultural Care uses children of hardworking families to get to their parents pockets and steal their money. They don't properly screen candidates, they even coach them to lie, and they don't care about anything else but making a profit. They will knowingly place untrained, inexperienced, unhealthy, neglectful and delinquent individuals in the heart of innocent families, to look after their children without an ounce of remorse. This agency deserves to have their license taken away forever, and the people that work for it should not be allowed to work in any field that involves children and families. Cultural Care doesn’t care about children and families.

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rob-432
, US
Oct 20, 2014 11:50 am EDT

My daughter went through a 200 hour child minding course, took tests and had interviews before being accepted by Cultural Care as a prospective au pair. I made perfectly sure that her qualifications for the position were bone fide.
She was matched with a female single parent with two children - boy aged 7 and girl 5 in the US. The boy was said to come from a divorced marriage and the second from artificial insemination.However, the boy's father was never mentioned by either the boy or mother and there were no signs of him.
It wasn't long before the mother started placing a great deal of importance on physical contact. First of all, hugging and kissing the children and then hugging her. My daughter felt very uncomfortable about this and was soon accused by the mother of being unresponsive and insincere. That was followed shortly afterwards with instant dismissal for supposed incapability of looking after the children. The mother did not elaborate. The children were just as shocked as my daughter.
When given 2 weeks grace to look for a rematch, my daughter was given no help whatsoever from Cultural Care. A large number of families contacted her, but felt uncomfortable about the reasons for a rematch, which my daughter had difficulty in explaining. I felt that it only needed Cultural Care to show some support by offering a good reference, but they did absolutely nothing except ship the girl home after only 5 weeks cultural experience.
My daughter's dreams have been shattered and I have wasted a great deal of time and money. I would not advise anyone to put their daughter along this route, especially with this company.

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avaneysendyck
, BE
Jun 06, 2010 9:30 pm EDT

I think the way you talk about your former au pairs is very disrespectful, even if your experiences with them are very bad.
Would you like to be called "recycled", because as far as I know this word is only used concerning trash.
Also the fact that your au pairs weren't the best ones, doesn't mean there aren't any good and hardworking au pairs out there.
I think, when you are angry (and I think you have the right to be angry), you go generalizing and that's not okay.
I also think that, as a host family, it is your task to interview the potential au pairs very thorough and it's not a good idea to match after a first call.

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problemsolved
Matthews, US
Jun 01, 2010 9:50 pm EDT

I am a former LCC with Cultural Care, and I can tell you that many of the au pairs have told me are encouraged to lie on their applications. They are told to lie about the number of child care hours they have, they are told to lie about their smoking, they are told to lie about their religion, in order to have a better chance to get placed. These practices have gotten worse as the au pair pool has grown and the number of host families have shrunken due to the economy, and the au pairs are basically trying to make themselves look more attractive to get placed with a host family.

While I met some great, caring au pairs, there are an equal number (if not more) of au pairs who have no idea how to care for children, and are not interested in child care at all. They are here for the experience and the children come second.

At the same time, from the au pair's side, I saw many, MANY families who have no business participating in a cultural exchange program. They treat these young people like slaves, isolating them from friends and family and overworking them. Almost every au pair I met had a family that abused the program rules. But even when the company was told about these infractions, they ignored them because they are unwilling to give up a sale. As the economic downturn continues, this company is all about "sell, sell, sell", which has increased the number of unsuitable host families.

As an LCC, I was also encouraged to use deceitful practices for obtaining information about competitors, and to "minimize" issues with a transition au pair so that she could be re-matched with a new family, despite reservations about her performance.

I would tell both potential host families and potential au pairs to avoid this company at all costs. They are quite possibly one of the most unethical corporations I have ever encountered in my career.

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sog123
, US
Jan 06, 2010 9:09 pm EST

I have had two horrible experiences as well. Both au pairs lied on their applications which they openly admitted to during their time with our family. They both complained about the LCC not being concerned about them during their eventual transitions. They were both very secretive, spending 8 hours or more on the internet each day with facebook and on the phone we provided them. We thought a netbook and cellphone would be appreciated but didn't realize the potential for abuse and got banged big bills for text messages which were clearly laid out as off limits. The other odd secretive behavior was they would refuse to eat with the family, which we found somewhat offensive. Several of the other host moms I know have also found disposed trash from food in the rooms of their au pairs who decline to eat with the family, as well. What is going on with Cultural Care screening and training that allows (maybe promotes) dishonesty to get placement and encourages solitary confinement for mealtime?

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NJordan
Cambridge, US
Nov 03, 2009 4:45 pm EST

Dear RadO71

I'm so sorry that you've had such a negative experience and have walked away with such a disappointing opinion of the program. I would welcome the opportunity to speak with you directly to review your experiences and also to provide clarity on our screening processes. This organization and its representatives care very much about children and your assertion otherwise is deeply disappointing. I look forward to the opportunity to speak with you and hope that I will hear from you at your earliest convenience.

Thank you,
Natalie Jordan
Senior Vice President
Cultural Care Au Pair
Natalie.Jordan@culturalcare.com
617.619.1159

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Cultural Care Au Pair / International Care agency gets sued again for sexual abuse, neglect, etc.

I read on www.aupairclearinghouse.com, a consumer website for au pair agencies, that this company, cultural care, has been sued by a mother and her child because the male au pair that was placed in their home hit, sexually abused a 7 year old and then took nude and porn photos of said child.

I am a new parent, trying to find an au pair, and the first time I do a search, I read this!

I want to be objective and I want inexpensive babysitter, but this really has me scared. Do I not hire an au pair?

Who is this company and is this typical?

New parent looking for babysitter!

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avaneysendyck
, BE
Jun 07, 2010 6:07 pm EDT

I think this is not a very common thing that happens, I've also heard about hostfathers abusing the au pair.
I think everything relies on how you decide to match with them and wether you do it after interviewing different au pairs very thorough or only one very short. You just need to take your time and feel like you are comfortable with that person coming to your house.

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Cultural Care Au Pair / International Care A very unpleasant experience

We have had the most unpleasant experiences with CCAP. It is true that most of these au pairs have a vision of coming to the U.S. to travel and have an easy job. Obviously they are misled and we know now that we were misled. These au pairs tell you they can drive, etc. and when they get here, they can't. After you have shelled out 7 grand for this au pair to be here you find that you have to look for a new one. It was more of a pain in the butt than helpful. I was hoping to start back to work, but found that I could not leave my children all day with this au pair. She did not interact, she sat around and watched Judge Judy and other court shows all day. It was a mess! Save your money and do something different.

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ren1999
Dallas, US
Nov 16, 2010 9:31 pm EST

Same experience here...3 aupairs, all lied about their child care expereince and driving skil. Did not interact much with our child. The Program Director, Angie, is terrible to deal with. I would not recommend this program to anyone.

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MAMKMOM
, US
Apr 28, 2010 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went through the same thing ..I went thr 3 aupairs from cultural care .The last one was from australia - she said she loved kids she came here cause she was having an affair with a man in long Island and she stold from our family !

horrid !

MC

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Lara82
San Francisco, US
Nov 07, 2009 11:23 pm EST

Maybe you shouldn't go so cheap next time, especially when it comes to the most precious things in your life, your children (I hope). You get what you paid for.
Bringing these girls from other countries and slaving them into hard work, you got to try to take a look from their point of view, I supposed you wouldn't take care of someone else's children for $3 /hour, would you?

The point is, most of this girls come here with good intentions and want to do their best, but when overworking, having no rights, being humiliated, not having privacy and still not being normally paid, it is pretty tough. Also, you should have mentioned that Au Pairs spend big bucks to be part of the program as well and most of them come from good families, and had great education and are honest and loving. Not saying all of them are.

I used to be an Au Pair many years ago. I came from a pretty wealthy family, both of my parents are Doctors, I was highly educated and grew up with with Nannies and Maids, whom I love very much. I believe that most of the host families think they are helping out "poor" girls from 3rd world countries, but in fact, I believe we are the ones helping out. Money was never the reason why i chose to be an Au Pair. I have always loved children and found the Au Pair program to be a great opportunity for me to do what i loved and still be able to be fluent in English ( language I was studying for the past 10 years) and experience the of living in another country.
The Au Pair Agency made it very appealing and an amazing opportunity, very different from the reality I lived for 7 months.
I am from Brazil and I came here with all the love in my heart, and I took care of two beautiful children whom I was totally devoted to and did my best, I overworked, I worked about 60 hours/week, would start super early in the morning and stay until dinner time, yet I was not invited for dinner, I had no breaks and kids wouldn't take naps, the older girl would go to school for part of the day the 3 ear old stayed with me . The host family started to abuse on my generosity, telling me to do other things it wasn't part of my duties, like, their laundry, clean the dog's poops in the back yard (I am not kidding). The parents would rarely spend time with the kids, they never actually realized how important I was in their kid's life, yet would always treat me super bad in front of them. I think it was a way to deposit their anger in someone that was their subordinate.
Anyway, I wet through hell with this host family, and the only thing that held me there for so long was my love and compassion for those poor kids, we really loved each other, and was the hardest thing for me to leave them. I treated them with so much love and respect, yet didn't get any back from their parents. I feel so stupid today, I should have said something, but do recognize I did not have much rights and I was super young and still super polite.
I should mention I ran away from the au pair program, with the help of a mother who lived nearby and I had met in through a friend who is a Nanny, she knew me for while then and I would work for her once in a while, when family was away or weekend nights, so I could make some real money, cuz by that time I was totally independent from my family in Brazil, I wanted to be independent. I worked for them without my host family knowing. She would pay me full price of what a Nanny gets paid in the San Francisco Bay Area and knew all I was going through, one day she gave me her car keys and said: "go there, take all your belongings and move in with us for as long as you want and need".
That was my redemption day, and It's been almost 5 years.
Now I live in San Francisco with my husband, who is an American, I get paid $20/hour to take care of one adorable baby and I still work once a week for that precious family that helped me out of the situation, caring for now 10 year old girl and a 6 year old boy, whom I've watched blossom and become terrific people to this world. I have always found great families to work for since then, that appreciate who I am and what I do.
I still work hard but it is just much better.
*** Also I would like to mention that there are amazing host families, I had Au Pair friends that had exceptional host families, that maybe couldn't afford to have them out of the program but would definitely treat them with so much respect and appreciation.
So I believe it is up to you to make that great experience with your Au Pair, just remember that is the person who will be taking care of your little ones, treat them as you would like to be treated. Be loving and kind to the person who is helping raise your children, I'm sure that you'll get the best in return!

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CulturalCareSucks
, US
Sep 30, 2009 1:42 pm EDT

LCC_4_CCAP, you must have a very special group, the one that makes the exception to the Cultural Care rule. Families DON'T have complete control over what they pick for their family, because those applications are filled with fake referrals and lies, and because after they are stuck with this company they have no choice to either loose their jobs and/or money or to go with whatever au pair they can get on time. In my case it took 3 months to get a replacement for a mentally challenged au pair (who by the way had a "clean" application, although she was mentally treated at the school where Cultural Care recruited her). The best I was able to get after a frustrating 3 month matching process was someone who neglected my baby. I wouldn't call that "complete control".

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LCC_4_CCAP
San Diego, US
Sep 22, 2009 9:09 pm EDT

As an LCC, I have asked my au pair group if they felt that they were in any way tricked into becoming an au pair. They have all said that they were not and that they knew what they were getting into. Many are already teachers and nurses and are grateful to help a family in exchange of fulfilling their dream of living in Amercia and learning American languare/culture. My group loves their host families and their children and dread the day the have to say "goodbye" to them. The host families have complete control over which au pair they pick for their families. (A lot of other LCCs are host moms because they love the program.)

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Cultural Care Au Pair / International Care Childcare

This company "Cultural Care Au Pair" are nothing but criminals. They fool both the aupairs they recruit along with the host family's they find as well.

For the Aupairs they recruit, they will recruit anybody and I do mean anybody. They tell them that it will be a cultural exchange with American families and they get to travel America. They describe it to them as a vacation with very little or easy work for them. Bottom line, these aupairs gain no cultural experience whatsoever. The only thing they gain is how to change diapers and how to become a maid or slave. These aupairs are promised one thing and are given the shaft when they get to the homes of the host family that they are assign too. And if a problem arrises for them, they have no help from the LCC (the point of contact for the company) and are threaten by them to keep their mouths shut.

For the host family, they receive an aupair who has NO experience rasing kids, cannot drive a car, cannot clean, and cannot cook a simply meal for the kids. They don't even know how to change a diaper until they are shown in the 4 day training in New York. Once the aupair arrives at the host families house and they receive their $7, 000 check, that's it! You will never hear from these people ever again if you need help from them or need to switch or get rid of your aupair if a problem arrises. They are crooks and perfrom a bait and switch with these aupairs. Even if your experience is so bad with them as far as your aupair and you decide you want out of the program even if it's just been 24hours, you will by no circumstances ever get a refund.

Stay away from this company. They take your money and give you someone who doesn't have a clue what is going on at all!

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prospective aupair!!
, IE
Feb 18, 2012 9:02 pm EST

Help i'm about to join this agency because there is no other way for me to spend a year as an aupair in america, I've had years of experience with housekeeping, childcare and cooking. I also have years of education. I want to have an experience of a lifetime, I want to work hard and experience american culture. Most of all I want to have mutual interest in the care of children while also making friends. I don't want to be put in the same category as inexperienced aupair's ...help. Is there other agencies!

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mominmotion
Crestwood, US
Oct 21, 2009 3:59 pm EDT

I hate CCAP..who are you and what is your experiencec with CCAP that you feel like you can say these things...it would be helpul if you could detail why you feel this way. Otherwise, I am inclined to think you are just one of these disgruntled families or employees with an agenda. I had an issue with Cultural Care regarding my last au pair and I was very happy with how they resolved it...but I would be interested in hearing more about why you hate CCAP so much and what basis you have to make such claims about them.

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CulturalCareSucks
, US
Sep 30, 2009 1:02 pm EDT

ThompsonSpivey, IhateCCAP is right. Cultural Care Au Pair has been fooling host families and au pairs alike, forever. There might be some screening done here in the US for the host families, but when it comes to the au pairs, give me a break. My first au pair had serious mental issues and received treatment at the school where she was recruited, although her application was "clean". Her replacement had no experience with infants whatsoever, all her references on her application where phony. If you had a decent experience with this company, luck must be on your side, but don't call on others who where abused and neglected by the same people.

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ThompsonSpivey
13900 Hydrangea CT, US
Sep 06, 2009 11:07 pm EDT

This is not the standard - you must feel awfully hurt if you have had such an experience. I'm a Host Mom, and we've had a wonderful AuPair (extended with same for another year). The Host Parents get to screen who they select, and even call the references, even though Cultural Care Overseas has checked them. The experince is included on their applications and is verified of the number of hours and type of care (infant vs. school aged). As a Host Mom, I don't expect a "maid", or a "chef", but I do expect someone to love and nurture my children ~ this I have received, and yes the children's laundry on occassion during the day. The AuPair gets a stipend - plus other benefits, such as educational, and many travel with their Host Families or in their off time. After being a Host Family for over one year, my husband and I became LCC's to support our group with training, and meetings. The program is not right for everyone, but I have been impressed. The average for our child care has been a little over $320 per week. (The aupair now gets $198 + room and board, and often other benefits - we have bought her gifts and paid for additional classes for her in college that we didn't have to fund). It's not all bad - it just has to be the right fit, and for many familes and AuPairs ~ it's a great match. You can email me at: es.thompsonspivey@lcc.culturalcare.com or reach me on my website at http://ethompson@aupairnews.com. You may also call me for my experience in the program and for current discount codes [protected]. Good Luck in your child care search. PS - Familes that are interested genuinely in a cultural exchange make the best matches :)

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Cultural Care Au Pair / International Care POOR SERV IC E

I used Cultural Care agency and I was very disappointed with their service. Once I paid my money upfront, and received my au pair (who I had trouble with the moment she stepped into my home), I could not get any help with my situation.

BE WARNED about this agency - avoid them and make sure your counselor is not working fulltime. I call and call and my counselor is never at home, at night, she says she is "eating dinner" with her family!

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Cultural Care Au Pair / International Care Service

Hi. I was very curious that I don't see all the complaints that were posted here previously on Cultural Care Au Pair Agency.

I noticed that their are no complaints on InsiderPages.com as well. I would say there were at least 900 complaints on these sites, and now they have all disappeared.

Does this site normally delete all complaints on a particular agency? How does this happen? Can the agency delete their complaints using a third party website company?

It is very curious how this happened over the past several weeks and during an especially heated time for this company that has been under a lot of pressure from grass roots movement from host parents to make this company either listen and change or "go down" as one reader put it.

There was also a movement from neighbor.com where they urged host parents to send these complaints to First Lady Obama. Perhaps this is why all of the online complaints about this company "went away?"

If in fact this happened to be the reason for a site, such as this one, to delete complaints in response to pressure from Cultural Care, I would question the reputation of an online service that bases its business on providing up-to-date, factual information, in the form of user's complaints, to report bad service.

Has anyone else noticed this as well?

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JustforAll
, US
Dec 24, 2009 1:16 pm EST

I recently had an experience where the AuPair simply made up allegations about me, my family and friends. And, Cultural Care supposely conducted an inquiry which they citied with the AuPair! I was shocked! I offered to have the AuPair polygraphed! Everyone has been correct, they place aupairs who are not qualified, the support goes away, and then they turn the events around to make like it is all of the host family fault! If you have a complaint about Cultural Care, direct it to the United States State Department, BBB, Your Local Congress Rep and Senate Rep, Your Local Consumers Affair, and Get an attorney to sue for your refund, and all of the court cost involved! The Law Firm of Williams and Connelly, Washington, DC, will be glad to talk to anyone who has had trouble with Cultural Care. You have to have documentation, recordings, pcitures, witnesses, etc. Let's band together to get this fraud of a business shut down!

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LCC_4_CCAP
San Diego, US
Sep 22, 2009 8:42 pm EDT

I work for Cultural Care and have found this company to be very caring and professional. I went through extensive training to become an LCC and support local families in my area. What I have seen are false (and anonymous) accusations on the internet detailing events that could not possibly happen. No one forces a family to take an au pair as suggested here. CCAP (the largest au pair agency in the US) tries to find an au pair for a family (when a family needs affordable live-in childcare and requests an au pair); the family screens the au pair until they are satisfied enough to accept him/her. Program fees are only collected when an au pair is found and accepted by a family (unlike many nanny agencies who require fees up front). If it does not work out with an au pair, a replacement au pair is suggested but it is always the family's choice on which au pair to accept into their home. (There are usually many au pairs wishing to extend their second year and who have proven to be excellent care givers.) It is unfair to withhold the educational component and vacation as this is punishing an innocent au pair. The au pairs that I have seen have been hardworking and energetic in their jobs. Cultural Care must abide by the program set by the State Dept. The best website to see Cultural Care's efforts in customer satisfaction is: http://www.getsatisfaction.com/culturalcare. Here is the history of Cultural Care: http://culturalcarepresident.com/company-history. Cultural Care takes surveys twice per year to monitor the program. The last survey had these results: http://www.culturalcare.com/_share/pdf/HFSurvey2009.pdf.

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annehoward32
Chester, US
Jul 14, 2009 7:28 pm EDT

Well, at least one website has finally come to their senses - aupairclearinghouse.com, a consumer site on the aupair agencies, had Cultural Care listed as number one - they now not only dropped them on the list, they pulled them off of it (Top Three Agencies).

There were a number of complaints on this site too, but none were removed. They seem to believe that this company still has promise, but I am telling you - avoid them like the plague - they will take your money, put an au pair from hell into your home and then leave you stranded without support or assistance.

Once they get your money, all the nice customer service you got before you signed the contract just "goes" away!

Check out the survey results and what they said about Cultural Care at.
www.aupairclearinghouse.com and insiderpages.com

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S.S.
, US
May 08, 2009 4:12 pm EDT

You can bet that a big chunk of the money that Cultural Care steals from hardworking families on a daily basis goes toward attorneys' fees to clean up the mess they make. These attorneys probably threat the review sites with lawsuits for defamation, and they probably succeed at scaring them. We want to stop other families from the suffering we endured, and as affected consumers we can do things that work and weaken this organization:

1. Complain to the Better Business Bureau. All you have to say is that you're not satisfied with the quality of their services. You'll be amazed at how responsive Cultural Care reps suddenly become. You have a big chance of getting money back, and you also lower their rating.

2. Complain to the Department of Consumer Affairs in your county. They'll have to respond to them and that takes time and money as well.

3. Another way to get at least some of your money back is to get matched with an au pair that has only a few weeks left in the program and you'll be fully reimbursed for all the weeks of service you already paid for and won't be receiving. And don't pay for your au pair's vacation and educational component until the very end. Last but not least, don't take any more abuse. If things aren't working out with this last au pair, get her out of your place and don't sign their stupid exit form. Get a police report if there is unacceptable or unlawful behavior. You're not breaching any contract. You are protecting your family and your assets.

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Lynne
, US
Apr 11, 2009 5:02 pm EDT

I also found the same situation, which I had never encountered before. I am not prone to believe "conspiracy theories" but this is appears to be a flagrant violation of a basic purpose of the Internet--the free exchange of ideas and comments without suppression by organizations that are the recipients of negative postings.

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