Menu
Cudo Customer Service Phone, Email, Contacts

Cudo
reviews & complaints

cudo.com.au
cudo.com.au

Learn how the rating is calculated

2.6 38 Reviews

Cudo Complaints Summary

15 Resolved
23 Unresolved
Our verdict: Engaging with Cudo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Cudo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Cudo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cudo reviews & complaints 38

Sort by:

Newest Cudo reviews & complaints

ComplaintsBoard
J
12:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cudo non refundable voucher

Cudo sold me a vouicher for abs auto brake service stating there was several locations and the nearest one to me was in brisbane. cudo failed to tell me some of the dealers were self owned and that the brisbane one when contacted will not honour it, I then contacted cudo and they told me that they would not give me a refund but I could give it away so I have lost $69.00 I feel this is very unfair

Read full review of Cudo
Hide full review
ComplaintsBoard
Y
7:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cudo Late delivery and faulty

I purchased a Christmas tree from Cudo for $69. The approximate delivery date was 28 Nov. After numerous emails and a 'sorry to hear you're unhappy response, but no resolution, the tree was delivered on Sat 15th Dec, after I had emailed them to cancel the order. I decided the easiest way to resolve the problem was to accept delivery and put the tree up. However, the middle section does not fit into the bottom section and the top section is too loose when fitted into the middle section and wobbles around. The tree is faulty. Cudo will not respond to my email dated Sunday 16 Dec advising them of the faulty tree and requesting a refund and details of how I can return the tree to them, but without my incurring postage and handling costs. I am totally dissatisfied with the lack of service and will never deal with them again.

Read full review of Cudo and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mrs Crandell
, AU
Aug 21, 2018 12:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This morning I ordered the wrong vouchers . I ordered 2 children's vouchers instead of 2 adult vouchers, can I switch the vouchers for adult vouchers . Regards Mrs Crandell .

ComplaintsBoard
L
6:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Surveillance system does not work

Purchased a home surveillance unit from cudo. Merchant is Bidirect. Surveillance cameras do not work and instructions in extremely poor english. Despite my request for the cudo guarantee to be honored, my request was passed on to the merchant who refuses to acknowledge issues with the product and is refusing to provide a refund. Will now need to escalate further. Anyone else with this issue please contact me as this is unacceptable.

Read full review of Cudo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Never received my item

I purchased 2 100% Egyptian cotton bathrobes through Cudo on June 13. Delivery at that time said 4 - 6 weeks. I waited the expected time and nothing arrived. I contacted Cudo again and they gave me a revised delivery date of mid August. I waited the extra time and still no bathrobes. I contacted them AGAIN and was given yet another revised delivery date of early September. I have requested a refund twice and have heard nothing back. I should NOT have to wait THREE months for an item that was supposed to arrive within 6 weeks. This is legalised robbery! I have lodged a complaint with the ACCC and have just issued Cudo with a Letter of Demand. What's worse is that Cudo have some apparent "satisfaction guarantee"; they give a full refund if you're not satisfied! Fat lot of good that does anyone! I'm NOT SATISFIED CUDO - Where's my refund!?!

Read full review of Cudo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
ing47
Caringbah South, AU
Jan 31, 2013 10:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Looking through other comment posts, my Cudo experience is very similar. They only tell you a very far off delivery date once the order is finalised and can't be cancelled. Payment is whisked out of your credit card instantly, with eye watering speed. And when the promised date has come and gone, there is no personal contact from Cudo, just a generic message on their website listing alternative delivery dates for the many products they haven't been able to provide. They did respond to my email sent via their Contact Us page, with a flippant "blame the supplier, we can't do anything, enjoy the product when it eventually comes" attitude, followed by an earnest reminder that I am a valued Cudo customer. Needless to say, the alternative delivery date also came and went. Another email from me got a response with a third delivery schedule. Eventually, the product arrived - many weeks late and minimal customer support. I certainly will never use Cudo again, and I will make it a priority to spread the word so as many other people as possible don't get sucked into a lengthy and frustrating exprerience.

M
M
Maureen Wilkinson
Tweed Heads South, AU
Dec 13, 2012 4:20 pm EST

Ordered a 7" Ereader on the 2nd of November. The money was taken out of my account on that day, It is the 15th of November still no delivery. This is the 1st and last time I will ever use Cudo. So disappointed with this company. I have no Idea on how to find out what happened to the delivery. They should provide the phone number of the delivery company,

ComplaintsBoard
A
4:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Bought a voucher. Have tried to ring and email Cudo on numerous occasions with NO response

I purchased a massage via Cudo. When I tried to contact SJ Massage and Beauty at Payneham, SA, there was no answer and emails were returned. I even went to the address provided ( Level 1, 230 Payneham Rd, Payneham, SA 5070). There was no such business. I have tried to Contact Cudo via email and phone on more than 6 occasions without any reply. This has been going on for 6 weeks. The voucher expires on the 28th October 2012. I am very disillusioned with Cudo and feel I've been 'ripped off". Whenever I ring Cudo I get an answering machine, I ask them to return my calls. Guess what? No reply. Not happy. Can anyone help?

Read full review of Cudo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
hollysaunders
Leeds, GB
Mar 14, 2013 1:31 pm EDT

I recently bought a republic voucher, from there store its self. however the store going into administration will not let me purchase any goods before the store shuts down. I have rung them myself however there is just a voice mail service and no answer. I went into the store about 5 week ago to use my card only to get to the till and them tell me i can no longer use it in the store but i could try online. so i went online and its saying this card is no longer valid! to be quite honest i think this is disgusting that I've got the the card with my own money and not been able to get a refund. i am 14 years old and i usually shop at republic and its my Favorite store but at the minute its turning into the worst. This needs to be sorted because i want my money back as soon as possible otherwise there will be some real trouble that they will have to deal with!

ComplaintsBoard
K
3:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Unable to contact supplier

Voucher purchased from Cudo unable to be redeemed as PJ Carpet Carpet cleaning uncontactable no answer to emails and phones disconnected. Asked for help from cudo, they are unable to help and wish me luck in trying to contact PJ Carpet Cleaning. The first time I went to use the voucher they were unable to meet the time frame as they were so busy, so extended the warranty time, cudo does not recognise this extended warranty and unable to help with refund. So be careful when purchasing good deals!

Read full review of Cudo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
10:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Never received item

I made a purchase on 30th January 2012.I emailed Cudo asking about the item in mid March and got a reply back ONE WEEK LATER to advise that they've had delivery issues and to check with them again on 9th April. I replied back to that same email asking about a general enquiry which they never replied.

The date today is 11th April and I still have not received my item. I have not received a tracking number, no email to acknowledge the delay. Overall an extremely BAD experience. I have made many purchases online and despite a delay I have always been notified and well informed.

NEVER BUY FROM CUDO! ESPECIALLY IF YOU NEED TO RELY ON THIRD PARTY VENDORS VIA CUDO!

Read full review of Cudo and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
Reviewer65656
,
Dec 20, 2015 7:39 pm EST

I booked in to get my house cleaned on Monday 21st December at 8 am and no-one showed up. I have tried calling the company but their voicemail is full and the second number I had has been disconnected. I would like my $99 refunded. Very disappointing just before Xmas! Stella Leonidas

View 0 more photos
W
W
Wendy Marshall
Richmond, AU
May 16, 2012 9:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought crystal earrings on 29th February 2012. The earrings were supposed to be sent directly to me. I have contacted Cudo a couple of times and have had replies directing me to the person who is selling the earrings. I have tried to ring her but she did not answer. I e-mailed politely and had no response. I then e-mailed and asked her to just respond to the e-mail and still no reply. The e-mail address is juliaz75@optusnet.com.au. DO NOT DEAL WITH HER! Today is 17th May 2012 and I still have no earrings and no reply to my e-mail. What a sham! They are quick to take your money but then don't want to know you. This wa smy first and last dealing with Cudo!

R
R
rachelbella
Sydney, AU
May 16, 2012 8:31 am EDT

Same thing! Bought something in December and it still hasn't arrived. Received an email saying (and I quote) "...at this stage we are unable to guarantee that you steamer will be in fact delivered. There have been numerous issues with shipping etc - If/when your steamer does arrive PLEASE hold onto it as well as your Cudo credit."

Do they really think cudo credit is enough? We've asked on numerous occasions for a full refund. I think it's valid considering they can't guarentee the delivery of our item. Honestly, I'm sure these aren't the only occurences of no-show items, how much money are they making?

E
E
Emcat
Adelaide Metro Area, AU
Apr 15, 2012 10:27 am EDT

I have had a similar experience. I bought an item in January and have sent a number of emails to which I receive an automatic reply but that's about all I get. Its now April and still no sign of the goods and nothing from Cudo. Last time I buy anything from them.

ComplaintsBoard
A
2:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Delayed delivery

have made a purchase on this site on the 24/1/2012, The expected delivery should be 2 to four weeks and until now have not received the item yet. I have emailed the customer service several times and requested to have this order refunded but sick of all their excuses. Please think before buying with CUDO and don't expect any refund if they don't meet their commitments. Don't fall on their ads "100% HAPPY WITH YOUR ORDER OR YOUR MONEY BACK' since if you start complaining and asking for refund you only get a automated reply and NO ONE WILL EVEN GETS BACK TO YOU ABOUT YOUR REQUEST. They will just ignore your emails!

Read full review of Cudo and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Steph.x
Melbourne Metro Area, AU
May 02, 2012 11:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Looks like I'm in the same situation.Ordered & paid for latex pillows from Cudo late January. Now 3 months later I can't even get CUDO customer service to acknowledge my complaint. At the end of the day if the companies they are representing are not reliable CUDO is still required by law to respond to customer complaints. Is it any wonder there are no contact numbers - they wouldn't cope with the demand. Not good enough CUDO!

V
V
Victstar17L
Ashtonfield, AU
Apr 03, 2012 10:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

CUDO customer service - no phone number to call and excuses via emails

V
V
Victstar17L
Ashtonfield, AU
Apr 03, 2012 10:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here. I havent received an item purchased in January either, No phone number to call CUDO and after several emails they say I cannot have a refund because its on its way! That was 6 weeks ago and after several emails I havent got a refund or my product. I wont be buying through CUDO again!

ComplaintsBoard
P
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cudo No response

I have purchased this service and made an appointment, no one turned up at my home to complete the service and I have been unable to reach a person on the telephone nor have I had any response back when I emailed [protected]@live.com.au

Id like a refund please.

Thankyou.

Regards, Patricia Eastwood
eastwood.[protected]@gmail.com

Read full review of Cudo and 7 comments
Hide full review
7 comments
Add a comment
Z
Z
zzzzzert
Melbourne, AU
Feb 19, 2013 6:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Still have possums and no sign of Benny Lambourne from Main Property -don't know how he sleeps at night ripping people off
Did anyone ever get there money back ?I wonder if he has started up under another name

W
W
will paterson
mt eliza, AU
Jul 05, 2012 11:34 pm EDT

we signed up through Cudo and as yet have not had the work completed
Had one visit and an appraisal
Had to pay extra $400 to get rid of possums
Also paid a further $1500 to get some insulation replaced, so have lost that as well.
Very disappointed in Ben and MPS $1900, plus the Cudo fee and no service
Feel free to call [protected] if any one has any suggestions

Z
Z
zzzzzert
Melbourne, AU
Jun 25, 2012 12:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Found this on the Living Social website "The merchant is obligated to honour the voucher through the applicable expiration. If that doesn't happen, then contact us at au.help@livingsocial.com.au and we will refund the amount you paid for your voucher in the form of a credit for future purchases (what we call "livingsocial credits"). Follow the directions at https://www.livingsocial.com/terms"
Also found Main Property address Benny Lambourne. 3 Kashmira Street, Bentleigh East Vic 3165 if anyone wants to write to him

R
R
ryanmpark
Middle Park, AU
Jun 21, 2012 12:25 am EDT

I've also been stung by Main Prop Services deal with Living Social. I too made an appointment and arrangements to be home in time for the appointment in late Feb. No one showed up. In the weeks (and now months) after I sent 4 emails for zero replies. I phoned at least 10 times and never once was the call answered. On at least 5 occasions I bothered to leave a voicemail and never once did I get a response. I've tried requesting a refund from Living Social only to be told their Ts & Cs state that I had 5 days from purchase to request a refund. I've just tried phoning Ben or Main Property Services again to find the number disconnected. Very disappointed by Main Property Services and extremely disappointed with the stance Living Social have taken.
Ryan

Z
Z
zzzzzert
Melbourne, AU
Jun 19, 2012 6:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also bought a voucher from Living Social, when Ben the pest control man finally was able to show up he told me my voucher for Pests didn't cover Possums and charged an extra $400. The saga has continued with him continually missing appointments and not able to solve the problem .He now says I have rats in the roof (covered by my rodent voucher). I have tried to contact him by email and mobile phone to find his phone is disconnected. I rung Living Social to request a refund and was told as the voucher had expired it was nothing to do with them . I explained that he has not fulfilled his contract by not turning up for appointments and that I have been trying to get him to solve the problem since I bought the voucher.I believe Living Social have an obligation in this matter and I will be lodging a complaint with them. If anyone hears from Main Property post his mobile number so we can all call him

B
B
Blindac
Truganina, AU
Mar 25, 2012 5:41 pm EDT

I also bought the voucher from living social deals, mbooked for the pest control man to come out on the 2nd march between 1pm and 5pm, i had to take the day of work n waited all day, no one showed up and I didn't even receive a phone call. I tried to contact main property services via phone n email for days with no answer or reply. They did finally email me a week later apologising for no one contacting me and that they where unable to do any services for a week because of the storms and bad weather ( very unprofessional and the weather in my area had no storms or rainfall) have him booked in for tomorrow and fingers crossed that he shows up or I'm gonna be furious and demand a refund immediately

Y
Y
Yuwandi Buntarja
St Albans, AU
Mar 22, 2012 6:41 pm EDT

I have also purchase a voucher from Living deals for Main Property Services Pest Control. Until now, the person never turned up.

Once I could reach him and said the Voucher gonna expired soon, then he made an appointment and said even the voucher is expired, that was fine, because I already called him before the voucher expired.

Then now the voucher is expired., he never showed up.

I dont know what to do now.

ComplaintsBoard
L
10:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Customer Service

This is for everyone who is frustrated with Cudo's customer service methods - not a good move eliminating any source of customer service contact support from your website. This number is literally nowhere to be found. This is their number for anyone pulling their hair out trying to find it: [protected]

Read full review of Cudo and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
sick of bad customer service
, AU
May 23, 2013 12:08 am EDT

CUDO is appalling! Never again. Bought a voucher for a "romantic five start getaway" that ended up being a motel! I flew interstate to redeem this voucher! Not to mention he ruined weekend getaway for a ten year anniversary. Have sent multiple emails via website as well as to support@cudo.com as the "customersupprt@cudo.com." apparently is incorrect. Have also called the number provided above only to get voicemail each time. So frustrating! Never again CUDO!

L
L
Lkayw
Thru goons, AU
Sep 20, 2012 6:47 am EDT

I am having the EXACT same issue and the merchant is indicating this is my issue and not their poor product. What do I do now ?

A
A
arch currie
Brentwood, AU
Aug 01, 2012 11:33 pm EDT

Dear Cudo

My email is archcurr@hotmail.com - I have 2 orders that were processed 6 weeks ago - and still no product.

My payment reference is - [protected]
and
- [protected]

Can you please tell me what is happening.

ARCH CURRIE

T
T
Toozie
Wollongong, AU
May 01, 2012 12:27 pm EDT

The Customer Service offered by Cudo is nothing short of a joke! I bought two vouchers and have been advised by Cudo that the business has gone out of business and they have credited my Cudo account with CUDO dollars. No thanks Buddy - I will have my money back! You can deposit it into my account that you have on file! Now trying to contact CUDO by email and phone but to no avail! It looks like I will have to go through my bank and fill out a form to get the money back. I will never recommend CUDO to anyone...it leaves a very bad taste in your mouth when you have purchased something in good faith. How do they stay in business when there are so many forums with so many complaints?

P
P
P-Off!
Melbourne Metro Area, AU
Mar 06, 2012 11:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Thanks for suppling their number, but did anyone answer? I just tried and I got an answering machine, I will NEVER buy anything from them again!

ComplaintsBoard
E
1:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo IPHONE KIT PURCHASED

I purchased on Cudo a IPHONE KIT for $29.00 on the 6th December 2011, the amount was taken out from my credit card on the same day but I have not received the goods as yet, I have purchased on numerous occassions things from Cudo in the past but never had a problem.
Can you please investigate and let me know what happened to my order.
Thank You Emily

Read full review of Cudo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
LiamB
, AU
Sep 21, 2012 5:26 pm EDT

I have the same issue with the iPhone kit. So far I have received three emails with revised dates where they just putting off the delivery date. It's been 12 weeks now and I have zero confidence I can expect any response other than a generic email with a random date some time in the future. Can't believe these guys are still in business after reading all of the complaints here.

ComplaintsBoard
T
12:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cudo not satisfied with service

I purchased an offer from Cudo over 2 months ago - 12 months of unlimited IPL for $299 with Insight Body.
I have tried calling the Insight booking line many, many times and have left at least 10 messages but have not heard back from them.
I then proceeded to contact Cudo and they replied with a mobile number to contact. Again I have left numerous messages on this number but have not received a response.
Recently when I complained to Cudo again and asked for a refund, they replied by crediting the money to my Cudo account. This is useless to me as I will NEVER purchase another voucher from them.
I feel like I've just thrown $299 down the drain!

Read full review of Cudo and 1 comment
Update by tamerav
Feb 07, 2012 12:01 am EST

EDIT:
Just received an e-mail from Cudo saying that they've refunded the full amount into my account. So it should be there in the next 2-3 business days.

If you keep complaining via e-mail enough times (I sent 9 to them) they will eventually give in I guess!

Hide full review
1 comment
Add a comment
B
B
Bavafa1
Melbourne Metro Area, AU
Feb 28, 2012 5:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi every one
If you like to find up where you can feddie send me email to pv.sipe@ gmail.com
I will direct you as I am one of the victims and spend a lot of time and money to chase him up.
Damn on you feddie

ComplaintsBoard
H
4:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cudo 100% happy with order or money back guarantee is false

I bought a voucher from CUDO for True Blue Dive, this was for a birthday present to be used around mid December. Six weeks later and only 2 emails, neither confirming dates, frustrated at the lack of customer service and communication, I contacted both CUDO and Scoopon to refund both vouchers with this dive company. Scoopon on 2 occasions spoke with the dive company and gave them 3 days, then another 2 days to which they never contacted me. Scoopon agreed this was unacceptable and refunded my money within 4-5 days.

CUDO on the other hand has sent me 2 emails over a 4 week period, both on telling me how to redeem my voucher. Thank you for clarifying that however I am well aware of how to redeem the voucher and it's now obvious that you have not read any of my emails.

So now, not only have I gone through this situation with True Blue Dive, I now am being ignored by CUDO as well - the exact same reason why I have asked for a refund in the first place!

Their 100% happy with your order or money back guarantee is false. Other people complaining on this site and others have had the same experience and have also mentioned the guarantee is false.

I would not recommend buying anything from CUDO - there are plenty of other companies with same / similar deals that have much better customer service and that I would feel confident about buying vouchers from.

Read full review of Cudo and 7 comments
Hide full review
7 comments
Add a comment
B
B
Bonser
Sydney, AU
Feb 18, 2013 12:59 am EST

Hi, I'm having trouble redeeming my voucher through Groupon for True Blue Dive:( I've tried to contact them and they are super hard to get a hold of. They say that you can call between 6pm-10pm and I've tried for a whole week and just get the machine. I've emailed but no response. Any suggestions..?

M
M
M F Morgan
Melbourne Metro Area, AU
Oct 30, 2012 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am disappointed because the service provided by True blue dive and this was considered unsatisfactory because of
1. no response to numerous inquiries made. Phone calls unanswered or call busy with no answering service
Starting on August 13th 2012 when directed to make them by email In terms and conditions item 14) If you have any questions that you cannot solve during the booking process, you can send us an email ONLY to: bookings@truebluedive.com, and gives us time to respond.
2. inability to book a dive course. With only 2 available dates over a the 4 month period of October 1st to January 30th we believe this is an unreasonable offer of services for a voucher that needed to be used within 6 months of purchase.
This voucher was purchased through Love it up and I am pleased to say their assistance and understanding of the matter enabled a happy and speedily resolution. Others named on the facebook page http://www.facebook.com/pages/True-Blue-Dive-Sux/281655861890280?fref=tsindicated Scoopon was also a company that enabled speedily resolution of concerns raised, even fast tracking the matter.

A
A
Anthony Stadler
London, GB
Jun 07, 2012 1:13 am EDT

I had the same problem with Groupon and True Blue. Spent ages asking fot the money and they only gave me part of my money back. Well I say part; I bought it on my English credit card and Credit Card exchange rates... But a refund is a refund!

T
T
teamjet
Sydney, AU
Jun 06, 2012 10:25 pm EDT

I have had the exact same issue with True Blue Dive - after several emails and countless arguments, Cudo have 'refunded' my money - Although not a full refund [money] but a refund as a Cudo credit - better than nothing. Search Facebook for True Blue Dive and you will find lots of people that are more than unhappy with their service. Some users have been able to get their money back through their bank. CUDO really need to ensure that the businesses that are promoting and selling are worthy of our hard earned dollars. I urge everyone to avoid EVER USING TRUE BLUE DIVE

S
S
Suffered from TBD
Sydney, AU
May 11, 2012 2:27 pm EDT

Worst ever customer service experience. Full of pain and false promises. We were offered 3 day course and ended up doing a into dive that too inside shark nets for 4 metres. Liars and dishonest true blue dive. Never ever go into their false promises. Everything was promised, photos etc but none was taken. adn they are too rude to accept anything. worst experience as a customer ever.

S
S
sammy9
Sydney Metro Area, AU
Jan 28, 2012 3:01 am EST

True Blue Dive is a new dive company known to engage in dishonest and false advertising. Their offers are widespread across many coupon sites. Many customers who have purchased deals have experienced difficulties with organising dive bookings as their attempts at communicating with the company are often ignored. They will also encourage you to use the voucher after the expiry date as they will no longer be bound by the voucher agreement and thus are not obliged to honour it. As always, do your own research!
I speak from personal experience.

E
E
erika1989
Sydney, AU
Dec 22, 2011 3:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi!
I'm so frustrated, I bought my voucher at cudo for the diving camp at true blue dive and both of them are not responding!
After i called the true blue dive couple times i get the answer that they are fully booked until the end of February! and I have my flight back to Home (I'm not an Australian citizen) in the mid March!
I really don't know what else I can do, to get my money back!
Can someone please give me an advise? Please! I'm so frustrated.
And I really need the money.

Kind regards

Erika
(wagnerika@gmx.de)

ComplaintsBoard
T
12:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cudo Terrible Service

I bought a voucher for three smooth slim bras in August. Was told by Cudo three weeks later that they had sourced another supplier as original supplier was unable to fulfil the order. It's now December 21st and I'm still waiting. Cudo's customer service is absolutely appauling. You aren't able to contact them by phone but they do have live chat on their site. I've spoken to the live chat six times and they say someone will get back to me. Still waiting! Tried emailing their customer service and no-one ever returns your email. So, they have my money and I have no product. Do not buy from this company, they are absolutely hopeless!

Read full review of Cudo and 2 comments
Hide full review
2 comments
Add a comment
L
L
louise_m
mt eliza, AU
Dec 27, 2011 11:31 am EST

Same thing happened to me. I've sent them many e-mails with only one reply and it was a genetic reply not even answering my request for a full refund. Cudo has left me as an unsatisfied customer and are not living up to there "satisfaction guarantee".

S
S
shweta sachdeva
, IN
Dec 21, 2011 5:38 am EST

Sir,
Pl. humble request for as below mentioned passport send urgently.
File Reference Number : JPR-W290973-11 Application Date : 03-05-2011
Applicant's Name : OM PRAKASH SACHDEVA Applicant's Date of Birth : 07-07-1964
STATUS :

It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time

File Reference Number : JPR-W290975-11 Application Date : 03-05-2011
Applicant's Name : SHWETA SACHDEVA Applicant's Date of Birth : 14-07-1987
STATUS :

It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time

File Reference Number : JPR-W290976-11 Application Date : 03-05-2011
Applicant's Name : ANSHUL SACHDEVA Applicant's Date of Birth : 08-09-1990
STATUS :

It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time

File Reference Number : JPR-W290974-11 Application Date : 03-05-2011
Applicant's Name : SHAKUNTLA SACHDEVA Applicant's Date of Birth : 20-05-1962
STATUS :

PLEASE SEND THE ABOVE INFORMATION/ DOCUMENTS WITHIN 15 DAYS FAILING WHICH IT WILL BE PRESUMED THAT YOU ARE NOT INTERESTED IN OBTAINING A PASSPORT AND THAT YOU APPLICATION WILL BE CLOSED.

ComplaintsBoard
M
8:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Lack of contact

After buying Cudo vouchers I have tried to contact Cudo using their advertised email customer support email address on numerous occasions. They have not replied to one email and do not appear to have a contact phone number. Their customer support is non existant and I will not be buying vouchers from them again and will be recommending to fellow workers and friends that they also do not go anywhere near Cudo.

Read full review of Cudo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
EdgeofAfrica
Darwin, AU
Dec 01, 2011 3:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have purchased two deals and haven't received either. One going back to September and the second one was in October. I have repeatedly emailed the sellers of both items. One has never responded and the other tells lies worse than Pinnochio! Although I paid with PayPal they have a 45 day cut off to submit a dispute. The sellers must know this as they dragged the transaction out telling me my item was on it's way. Well this is the longest mailing in history! Anyway I'm off to the bank the afternoon to issue two charge backs! Here's hoping I get my $60.00 back! Never EVER again will I buy from Cudo. All their deals are cheaper direct from China anyway... After all they don't even know what customer service is, probably about time everyone de-registers with them!

ComplaintsBoard
R
2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cudo cudo poor servicde

never never deal with cudo again! when you have a problem with the transation, being charged the wrong amount, they just ignored and pretent that they didn't know how it happened. All they want to do is to trick you buy something, get your credit detail, charge whatever amount they like then never be contatable again, never solve your problem as you have already paid. They just simply don't care. They don't care whether you get what you pay for as long as they have already got your money. Very disguisting website dealer!

Read full review of Cudo
Hide full review
ComplaintsBoard
P
2:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo Cudo 'money back guarantee' is false

I just requested a refund for a cudo voucher that was not correctly described in the offer. I apparently should have worked out that the treatment difference was $71 (to do this I should have noted the total amount and deducted the 8 treatments - 1 full and 7 vouchures) and known that I would be expected to pay an additional $71 each visist. The merchant realised this was not correct and advised to seek a refund. Cudo Promise "When you purchase any offer with us, if you're not 100% satisfied that either a) the offer you received was the same as we described it to you; or b) your expectations are not met when you redeem the offer, we’ll leave no stone unturned until we get things perfect! Just like we said we would!And if we don't make you happy, then we'll refund your money, in full, no questions asked! (Well, maybe one or two questions, but you know what we mean!) Because when you're happy, we're happy! And if you’re not, then rest assured we'll do everything possible to remedy it straight away!That's our promise to all our customers! That's the Cudo Promise! And that means shopping with Cudo just got a whole lot happier!"
Some Promise! It took 5 phone calls, requesting a supervisor - Kelvin (not helpful), multiple emails and advice I was to go to Fair trading for them to "just refund this once, but you really should check and email any queries before". Actually it will be just once and I strongly recommend no one shop with Cudo Australia. There promise is a media stunt and the bad publicity of late is accurate!

Read full review of Cudo and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
kuri
Newcastle, AU
Nov 29, 2011 9:30 am EST

I purchased a car wash and polish from cudo but cudo never sent me the voucher and there is no way to contact them they have no e-mail address or no phone number. but they don't mind taking your money. if any one has a phone for the could you please publish it.

C
C
Carla123
sydney, AU
Nov 18, 2011 4:38 pm EST

I totally agree! I purchased an item through CUDO and it did not arrive. I am still waiting for my refund.
Do not waste your money and deal with Cudo

E
E
essera86
Perth, AU
Jul 20, 2011 6:37 am EDT

I totally agree!
You don't mind if the deal goes sour when the voucher company is helpful and sorts it out!
But I've had nothing but problems with Cudo and am about to threaten going to the Consumer Watchdog so hopefully that kicks them into gear
I would never buy from them again and don't recommend them to anyone! EVER!

ComplaintsBoard
V
1:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cudo No contact from cudo

I purchased a voucher from cudo for a facial, massage from Holistictouch and have been unable to contact Holistictouch to make an appointment. Their phone now seems to be disconnected and there has been no reponse via the internet. I have tried contacting cudo via their customer support email and by cudo.com and their 'contact us' on several occaisons. There has been no attempt from cudo to contact me. I will not bother to purchase any thing from this kind of operation again and will tell all my friends and colleagues about my experience with Cudo.
Signed
Very Unhappy

Read full review of Cudo and 54 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
54 comments
Add a comment
I
I
Icé Centiago
, US
Feb 25, 2019 4:13 am EST

i can not make a booking on line and i wanna refund please, the phone was disconnected and i believe this is just fraud, i tried to contact cudo no result, please give my money back
thank you
regards
michelle

K
K
Kerry-Lynne
, AU
Jul 03, 2017 9:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ive paid $1499 for a holiday package and feel like crying. Tried emailing Cudo on several occasions trying to book dates. Link doesn't work.
Cudo have not bothered to respond, I have even tried the phone numbers (02)[protected] - not connected and then 1800 622`56 ?check number and try again! Can this be possible that a company such as this has no contact details? I want my money back, flights booked and paid for with no where to stay. Cudo should be avoided at all costs. Are they actually part of channel 9? Kerry-Lynne

M
M
mrslgd47
, US
Jun 05, 2013 6:54 am EDT

I purchased a coupon via CUDO for a hair package.
I made a booking with the company
When I went to my appointed day & time the salon was closed
I contacted CUDO & they took a number of days to finally contact the merchant
Emails back & forth & contradictory information followed
CUDO refused a refund
The salon continues not to answer their phone
Buyer beware
CUDO is not honouring the vouchers they sell

Is anyone interested in a class action against them?

J
J
Jezza Ozz
Sydney Metro Area, AU
May 11, 2012 1:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a steam cleaner in february from Cudo, I enquired as I never received my product and they said they had problems with their supplier and credited my cudo account. They don't communicate or return my e-mails. I will never use them.again and bought this product in good faith and just want my money back. They never respond and don't bother to reply to my mails when they are the ones who have messed up! Don't know what else to do to get my refund!

K
K
Keats
Brisbane, AU
Oct 26, 2012 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought a cosmetic brush kit. Waited a month for it to arrive. Money taken from my account but I wasn't provided with an invoice number. Tried to contact cudo but that's really difficult if you don't have an invoice number so I found another way to try and email them but have heard nothing back.

Not happy.

M
M
mickse
, AU
Jan 04, 2012 6:51 am EST

I purchased 3 vochers to buy items as christams presents. I was assured that if i place the orders before 5th December i will have them in time for christmas. I am still waiting for the goods and i can not contact the help centre for cudo as the site is unavailable.

E
E
Eggyteddy
Dora Creek, AU
Jul 19, 2012 11:00 pm EDT

haven't received goods and have been unable to contact them... will NEVER buy anything from them ever again... AVOID AVOID AVOID

H
H
Harish Desai
Melbourne, AU
May 05, 2012 1:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a couple of things from Cudo .I bought a office surveillance system & A super absorbent step Mat. I bought things after that which I received but not these >

A
A
anita1234
sydney, AU
Oct 25, 2011 7:36 am EDT

I Never ever buy anything from Cudo. they exaggerated about the deals/ lying about the saving amount. just try to reach them they don't bother to email you back. It is scam. we should report them to todays tonight or current affairs.

S
S
Sydney girl
Sydney, AU
Feb 01, 2015 9:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had problems with a beauty treatment (Ultrasonic Slimming) voucher bought from them. When I attended my appointment and the business was not there & never had been I wrote a written complaint to them advising that I wanted a refund from the business. Whilst they were sorry about the issues I note that they are still selling on behalf of this busiess today even though they know that they are stealing people's money!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cudo customer service

Website

cudo.com.au

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cudo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cudo Customer Service. Initial Cudo complaints should be directed to their team directly. You can find contact details for Cudo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cudo. Discuss the issues you have had with Cudo and work with their customer service team to find a resolution.