The complaint has been investigated and
resolved to the customer's satisfactionResolved Crunchless Abs — Bad service
resolved to the customer's satisfaction
Six months ago I ordered a workout video on their website. I waited and waited for it to arrive. I saw the charge show up on my credit card, but still had not received my order. The next month I saw another charge show up on my credit and I still had not received any merchandise.
I sent an email and received a response that they would send me the video I ordered and credit my card for the other charge. Nothing arrived.
Finally after 2 months I called their customer service and asked again for a credit to my card and they agreed to do this within 7 days. I waited 7 days. Nothing happened.
I called my credit card company and began dispute proceedings.
Every month for the last 6 months Crunchless Abs charges my card. Sometimes it's for 19.99 and sometimes it's for 47.00. Every month I call their customer service and ask that they stop charging me and I again call my credit card company and dispute the charge.
I sent an email to their customer service and told them if they did not stop this fraudulent behavior I would start reporting them to every agency and outlet at my disposal.
I believe they are an Internet scam and should be put out of business.