Crunch Fitness
reviews and complaints

On April 4, 2019, I signed up for personal training with Davis, the personal training manager at the Santa CLarita CRUNCH FITNESS for a package of 8 sessions which also included 2 additional sessions for free. The cost was $480.00. Unlike a standard business contract, there was NO paperwork just Davis indicating for me to sign on the electronic signage pad for my training package. NEVER ONCE did he mention there would be a monthly recurring charge of $480.00. Of course I signed because I was purchasing my 8 + 2 training sessions and I wanted to pay for them. WHY would I question that? Any legitimate and ethical business would advise you that you were actually signing a monthly recurring contract. Again NOT ONCE was ANYTHING mentioned about being charged monthly for additional training sessions.

On May 6, 2019 a company named ABC FINANCIAL took $480.00 out of my account and again on June 4, 2019 took another $480.00. A TOTAL of $960.00 was taken from my account that I NEVER AUTHORIZED.

While under the impression that I was ONLY paying for my 8 + 2 sessions, I did sign their electronic signage pad. Though, because of their misleading, dishonest and corrupt business practices, in reality I was UNKNOWINGLY signing a contact that was allowing them to charge me monthly for sessions that I never intended to have.

I went into CRUNCH FITNESS and spoke to Jabari Day, the club manager on
June 10, 2019 regarding the unauthorized charges He then completed a "Request For Refund" form and informed me that I would be refunded the $960.00 in 7-10 business days.

I did receive a check dated June 27, 2019 for $480.00. I immediately contacted Jabari Day inquiring about the remaining $480.00 still owed to me, and he said he would look into it. After two weeks of multiple phone calls and emails to Jabari Day, all of which were ignored, I started sending letters to the founders of CRUNCH FITNESS, Curtis and David Harman. I also spoke to Nic Soszynski, the Business Customer Service, Creative Coordinator. After all of this, I was informed they are not going to refund the additional $480.00. Their willingness to refund half of what is owed to me implies they recognize that they were guilty of poor business ethics.

I personally know of others that have been deceived by CRUNCH FITNESS in the same manner as I have been. After researching I've found online what seemed to be a never ending list of complaints of the deceitful and shady business practices of CRUNCH FITNESS stealing money from members.

I had called to ask if I can take my fifteen year old sister with me as a guest and was told okay no problem. I get to the gym and all of a sudden it's a problem and the manager comes out with an awful attitude. He was straight up rude and condescending to me. I am a member who pays every month, I do not deserve to be spoken to the way he spoke to me. I completely understand the policy now and respect that a guardian has to be present with anyone under 18, but he took it to another level. Chris is extremely miserable and rude, I will not tolerate it.

I received this suspicious document at the crunch gym in lake Nona and on the right hand corner I noticed kassidey sent it. This guy has been harassing me ever since I started my membership and it needs to stop! He's always coming up to me during my workouts invading my privacy it's disgusting. Him sending this document has gone too far. My friends have recorded him harassing me, following me and constantly bothering me. There has been numerous times were he neglected my help and chose to help other gym members and I'd had to wait there for over 10min while he answers other gym members questions and not mine when I was there first. This has to stop! He even forged my signature!

I was visiting LA earlier this year and decided to join crunch gym for the one week so paid for a one week pass for $110.

Over a month ago (4 months after I visited the gym) I noticed I had been charged another one off fee of $350.

I contacted the manager Jonathan Ethridge who was useless and put me in touch with Casey Callangan who was equally as useless, who apologised and said there was a fault in their system, but still over a month later havn't repaid me, And stopped responding.

This is flat out fraud and I have since proceeded with legal proceedings.

Avoid this gym at all costs! Iv never ever experienced anything quite like this.

I went to Bankstown crunch gym and all i wanted to do is downgrade my membership however they ended up resigning me instead. They charged me $138.50 and I have been asking for my refund but the manager keep apologising and tells me samething over and over again. The money taken out of account on the 24th May 2019. Please look into this and I am also going to call fair trading tomorrow. Also please view the attached screenshots which shows how many emails I have sent to Bankstown crunch before submitting this complaint.

I called in February of 2019 to cancel my membership with crunch and I was told it was cancelled now upon checking my account I see it was not and when contacting the gym they will not do anything about it I've been charged$ 24.80 every month and a $81 charge for a term renewal or something when it should have already been cancelled ! What do I have to do to get my money back get a lawyer ?

Tom at east norriton gave me as you said the cold shoulder. I told Ken I wanted to cancel my service. Ken pointed to Tom. He totally was negative to me. Talk to Tom was like dad and daughter being controlled. I start talking he would cut me off. He seemed a negative spirit from the beginning. It ended with me leaving and returning to pay my fees owed. As I walked in the gym Tom said Ken you handled her. It was not surprising to me. Maybe I was not the kind of people he likes to talk too. Before I asked for help Tom was rushing me to ask my questions, smh. Ken was kind. He ask why I wanted to end the membership. It is because of Tom.

I followed up with the JD, GM of Crunch Sunset, and scheduled an appointment at 11 AM. I arrived at 11 AM and was ignored by the front desk staff for about 5 minutes while I was standing waiting for one of the two guys working to ask me if I needed help. They were too busy having a conversation until I interrupted them to let then know I was there for an 11 AM appointment.

I was then passed to two other staff members because no one seemed to want to help me. I then took a seat as I was told that JD was with a client. At 11.25 AM, I text JD to let me know I was waiting as I wasn't sure anyone even told him I was there.

At 11.30 AM after seeing JD walk around the front desk talking still not acknowledging me, I left.

This is the same level of customer service I experienced as a member 4 years ago. And oddly enough is in direct contrast to the Crunch mission statement plastered on the wall next to where I was seated for 30 minutes.

My name is Warren Plowden.
On May 31, 2019 I join a Crunch Fitness Club in the Chamblee Area of Atlanta Georgia. I called ahead of time and spoke to a Darius who I later met officially once I came to your club.
Darius was quite professional in showing me around this location. After I decided to join Darius informed me about the 5 cent sign up special that ended at the end of the gyms operation hours that day May 31, 2019.
I ask Darius on several occasions during this sign up/transaction if there were any hidden fees. His reply "No."
Once signed up I ask Darius when will my account see the $24.00 withdrawal for my membership? His reply "The end of June and at the end of each month with a one time $39.00 maintenance fee that will hit in August 2019.

I ask these questions at least 4 to 5 times. His reply the same. "No hidden fees and your account will be charged at the end of each month.

So my question is why was my account changed June 5, 2019? When I called and inquired about this the manager I believe her name is Lorry, Laura or Loren said to me "Darius is new and he was wrong." I ask how long has he been there she said "about a month." Really? Sir I ask you is that my fault he doesn't know his job?

Then I ask her for the amount to be refunded. Her reply "we cannot do that."

I told her over and over again what I was told by Darius.
Her reply "I hear you and understand but I can give you a t-shirt or one on one training."

She could not give me any information for contacting someone over her so I had to google Crunch corporate information and I got a young lady in Athens Ga who gave me your email.

My goal here is for your team to honor what was stated by Darius, have some accountability, refund my money and charge my account at the end of each month like I was told.

I don't understand why or how this is so hard to do.
I'm truly looking forward to your reply.

Myself and my sister were signed up to a monthly contact instead of the month pass we assumed we had brought in December. Crunch sunset is one of my favourite gyms to train however, a contact wasn't signed for the monthly they continued to take & even tho they have agreed to To refund myself and I've given my details ( which are the same as the card they took money from ) I'm still no closer to a result. It's a shame as I really really love this gym and yet I've emailed Teresa and management numerous times and still no refund - I'm so disappointed- it's spoilt my experience of them.

I love the Staff and Instructor at the Crunch in Naples Florida ! This is the third time the schedule was changed and I double check with the app or website any modifications of the schedule but it was not accurate. As a mother and work, for me the time to exercise is very limited and I program my schedule very precise. I went to the gym and again it was not classes and the same answer ! WE ARE SORRY ! I understand one time mistakes but this is the Third time

Crunch Fitness - Jasper 10303 Jasper Ave CWB Building, Edmonton, AB

I am paying for a membership includes tanning & hydromassage however the location does not actually have the tanning beds or hydromassage chairs.

The Competition Act provides criminal and civil regimes to address false or misleading representations. Section 52 of the Act is a criminal provision.

Staff was unable to communicate or understand what was being said, after repeatedly telling her a (M) was passing out in the restroom I (F) kept ruining in to check on him because she wouldn't get help. Grabbing a manger the first time (who's office is hidden out of sight) would've easily corrected the problem and she couldn't even do that. A manager came after I was able to help him up and out of the restroom and made it seem like we were the issue. Management showed no sympathy and treated us like we had no reason to be upset when their staff is negligent, we obviously don't feel safe at that gym anymore and decided to cancel.