Cross Country Van Lines — Sleeping on the floor for a month with 3 small children for a month
I hired Nationwide Movers to move my belongings from Boston to TX. Apparently Cross Country Van Lines (CCVL) was contracted to do the labor. CCVL showed up early and in a hurried mode where unwanted items were shipped and wanted items were not. Also, I was billed $25 for their placement of my TV in a Big Box without any mention of the "cost for their help."
I was promised my delivery by Sept 19. I phoned several times shortly before, on, and following that date with no response. The response I did get one time was, "it will be there this weekend" with no specifics. It did not arrive. Monday I phoned and no response. I was ready to phone the police when I finally got a supervisor rudely tell me "it will be there this weekend" and that it was a "busy time of year." No excuse for no communication.
I have 3 small children under the age of 5, one of which got very ill and needed hospitalized. We hired movers before with little inconvenience. Three weeks without beds, refrigeration, washer/dryer, furniture, CLOTHES, cooking utensils was extremely inconvenient and COSTLY. I believe I should be reimbursed for expenses incurred due to their negligence. If they communicated fairly, I may NOT have purchased another toaster oven after the 3rd week; however, how was I to know my belongings would ever arrive?
The condition of my property (full of sand??? and significantly dented) is another complaint. That, however, can never compete with sleeping on the floor for a month with 3 small children with no appliances to cook a home meal for one month.