The complaint has been investigated and
resolved to the customer's satisfactionResolved Cross Country Home Services — AC repair
resolved to the customer's satisfaction
Its been almost 3 weeks since my ac went out. They are giving me a run around on when they are mailing my claim credit check which is in the amount of 1258.06 I have to pay 1737.00 dollars of the cost to replace my ac. Please search the keywords Cross Country home warranty reviews and read so far there are 183 complaints against this company. They tried to tell me I needed a new cement pad and that the cost was 150.00 dollars and 85 dollars to level it. 300.00 dollars to haul off the old unit. I have been lied to and I told him I wanted to see a signed contract by me saying that i knew that this stuff wasn't covered. I asked him for a copy of the price list so I could look at it. Chris who is in the office of the president of the company said it would take 2-3 days to fax this to me because he had to give it to the distribution department because they were in charge of faxing all documents. Have not got either one. 3 weeks in Texas heat with my family. Staying in hotel and my mothers house 3 weeks and still no ac. Chris called me back and said he needed an actual proposel to process my check this was Tuesday 1 said if I could get him this by that afternoon then he could mail the check out on friday. I called today friday and all they could tell me was that they received the documents. and it could take another 2-4 weeks to get my check. I have my part I need their part to get my ac fixed.