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Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:13 pm EDT

Cricket Wireless cellular phone service

Cricket: Hello! How may we help you today?
Cricket: Our agents are currently assisting other customers. Your approximate wait time is 4 minute(s).
Valeria G: Welcome to Cricket Nation! This is Valeria. How may I help you today?
Me: yes...I have had a horrible day. I have been dealing with Cricket since 8:30 this morning and I have talked to about 10 reps and supervisors, and I have HORRIBLY lied to and I'm very upset
Valeria G: Oh I am so sorry for that experience Denise, surely I will do my best to find a resolution for you
Valeria G: May I please know what's going on?
Me: omg...it's a really long story...think you might wanna try and look at my account and we can go from there...although, some of the notes may be completely false, if they're there at all.
Me: I've never had this much trouble or such dissappointment with Cricket since I've had ya'll's service, and it has me seriously thinking about stopping payment on my payment today and going to another carrier.
Valeria G: I understand your point Denise I am so sorry
Valeria G: Do you mind providing me with your phone and pin number to give a view to your account?
Me: my # is 254931****
Me: pin ****
Me: And yes you may look at my account and h elp me with it!
Me: lol...been thru this spiel all day and know it well
Valeria G: No problem Denise
Valeria G: Now, can you please explain me with your words?
Me: When I tell you the entire SAGA...I'll try to keep it brief...but I'm serious when I say all day long...since early this morning. I have virtually no voice left, and a horrible headache, and my chest is hurting me bad.
Valeria G: Oh I am so sorry
Valeria G: You were trying to cancel 2 lines and get refunded them?
Me: ok...our debit cards were comprimised last month. We just received the new ones this weekend. So, I had to stop the auto pay when I was informed of them canceling our cards. I started getting texts about that my account would be suspended at 12 midnight on the 10th
Me: I've never gotten them before so, on Wed. Of this last week I called Cricket to see what the problem is
Me: because my husband is on SS and he gets his check the 2nd Mon. of every month and it's never been a problem before.]
Valeria G: And the autopay stopped, correct?
Me: I told the rep that my husband would get his check on Mon. the 11th by 10:30 am and would that be ok to pay the bill then without interuption...I was told that would be fine...yes autopay had to be stopped
Me: As of last night at 12 midnight...my services were suspended. I called early this morning and of course, ended up talking to a supervisor, who told me that there were no notes on my account to that effect and that I, MUST HAVE MISUNDERSTOOD!
Valeria G: That means you paid in full?
Valeria G: and restored the services?
Me: I firmly and abruptly told him, NO, I DID NOT MISUNDERSTAND A THING, AND I DIDN'T KNOW WHAT THE PROBLEM WAS, BECAUSE i'D NEVER HAD A PROBLEM BEFORE...hold on...there's more to it than me just paying in full...trust me
Valeria G: The account got suspended and you paid all 4 lines
Valeria G: orrect?
Valeria G: c*
Me: He wouldn't hear it that one of ya'll's reps could have possibly failed to complete their job and put the notes on my account...n e way...I also told him, that my husband and I had made the decision to drop two of the lines on our account, due to personal family reasons, and he said that until I brought the account current, I could make no changes on the account...which scared me
Valeria G: Denise when an account is suspended you'd have to pay in full to be able to restore it and make changes
Me: because i told him I did not want to make the full payment, have the 2 lines dropped to be told, "Oh sorry, but you can't have that money back"...we argued for about 30 minutes, and then our call mysteriously got dropped. I finally decided to pay the full amount and after I did, I called Cricket Customer care to make the changes and the very first thing the rep said to me was..."Sorry, but the charges are all non refundable and non transferable"...yeah...I WAS LIVID
Valeria G: Denise I understand you and I got your point and I want to apologize if you were missinformed before the suspendion
Valeria G: but the thing is that this information is correct
Valeria G: I want to explain the cancellation of a line will loose the financial info on this one
Me: After arguing for 30 minutes about all of that, and once again being told that I, "must have misunderstood", the Supervisor FINALLY told me that he could give me the money back, but it would be a credit to my account...whichwas not told to me before and I don't know why
Me: And, I'm going to ask you to please read all the notes and you will see that there is a supervisor that told me he would credit the money to my account...because I finally got hold of another supervisor, after being disconnected again, who told me that those notes were on my account
Valeria G: I understand you Denise
Valeria G: Actually it is not possible we could refund 2 lines on an account since as we're prepaid we could not refund for services
Me: Had I known that I was going to have fraud commited on me by ya'll, I would have left my account in the suspension status and taken my business elsewhere, but the supervisor, misrepresented the entire ordeal, and I've been told several different conflicting "policies" by supervisors, and I've my money misappropriated under false circumstances, and that's the equivalent to FRAUD, and is criminal.
Valeria G: I understand ma'am
Me: But seeing as how I just paid the bill today, and would be cancelling the 2 lines today, how is that any use of services...THAT MAKES NO SINCE AND IS COMPLETELY LUDICROUS AND YA'LL HAVE NOTES THAT SUPPORT EVERYTHING I'M TELLING YOU!
Valeria G: Actually the thing is that unfortunately
Valeria G: I am telling you the right information
Valeria G: I understand your point
Valeria G: May I know the lines you'd like to cancel?
Valeria G: Hello? are you there?
Me: OK...THEN I WILL NOW NEED TO SPEAK TO YOUR SUPERVISOR, BECAUSE ALTHOUGH YA'LL WANT TO SAY YOU UNDERSTAND AND THERE IS NOTHING YA'LL CAN DO...IT DOES NOT MAKE IT ACCEPTABLE TO LEAD A CUSTOMER INTO GIVING YOU MONEY THAT WAS MISREPRESENTED AS THE CORRECT THING TO DO IN ORDER TO MAKE A CHANGE ON THE ACCOUNT, THAT WAS IN ALL ACTUALITY A COMPLETE LIE, AND THEN DECLARING THE CUSTOMER A LIAR OR IGNORANT AFTER THE FACT JUST SO THAT THE MONEY CAN BE HELD AND THE CUSTOMER HAVING TO DEAL WITH A LOSS AT THE HANDS OF PEOPLE WHO ARE SUPERVISORS AND HELD TO HIGHER STANDARDS OF CUSTOMER SERVICE AND WAS PART OF A COMPLETE FRAUD
Me: I WAS NEVER, NOT ONE TIME, INSTRUCTED THAT ONCE i MADE THE PAYMENT IN FULL THAT WHEN I CANCELLED THE TWO LINES I WOULD NOT BE RECEIVING
Me: ANY
Me: OF MY MONEY BACK...THAT IS FRAUD!
Valeria G: I really understand you Denise
Valeria G: and we really apologize for what you experience
Valeria G: If you allow me I will see the resolution in my hands on y end
Me: NO YOU DO NOT, BECAUSE YOU HAVE FAILED TO READ THE NOTES AND SEE THAT I WAS TOLD I WOULD RECEIVE A CREDIT FOR THE CANCELLED TWO LINES ON MY ACCOUNT!]
Valeria G: Now, may I know the lines you'd like to canceL?
Valeria G: Denise are you there?
Me: NO MAM, YOU MAY NOT UNTIL I CAN BE TOLD THAT I WILL RECEIVE THE CREDIT TO MY ACCOUNT, IN WRITING FROM YOUR SUPERVISOR ALONG WITH THEIR NAME AND EMPLOYEE ID...I WILL NOT...WILL NOT...BE VICTIMIZED BY YOUR COMPANY AGAIN AND PLAYED A FOOL BY YOU OR ANY OTHER EMPLOYEE AGAIN FROM YOUR COMPANY...I HAVE HAD ENOUGH TODAY, AND I HAVE A HEART CONDITION AND YA'LL ARE SERIOUSLY CAUSING ME HEALTH ISSUES WITH THAT DUE TO THE INCESSANT LYING AND WISHY WASHY SHADINESS OF YOUR DOING BUSINESS
Valeria G: I understand your pint Denise
Valeria G: The thing is that I'd like to know if you don't mind
Valeria G: in order to find out a resolution for you
Valeria G: which will be the lines to drop
Me: IF I END UP IN THE HOSPITAL OR AT MY DOCTORS OFFICE TOMORROW, NEEDING SPECIAL ATTENTION DUE TO YOUR COMPANY'S LACK OF CUSTOMER CARE, I WILL BE SUING YOU AND THIS CHAT ALONG WITH ALL THE OTHERS AS WELL AS THE RECORDED PHONE CALLS WILL BE RIGHT THERE IN COURT WITH ME! YA'LL ARE TREADING ON THIN ICE HERE, AND I'VE HAD ABSOLUTELY ENOUGH OF THIS OUTRAGEOUS CRIMINAL SITUATION AND I'M DEMANDING THAT SOMEONE DO SOMETHING ABOUT THIS IMMEDIATELY OR I WILL PURSUE EVERY AVENUE AVAILABLE TO ME AS A DISABLED SENIOR CITIZEN AND HEART PATIENT!
Valeria G: I understand ma'am I apologize but if we can find a resolution I will do all in my hands
Me: AND I WILL NOT REPEAT MY SELF AGAIN...NO...I WILL NOT TELL YOU WHICH LINES UNTIL I HAVE COMPLETE AND WRITTEN ACKNOWLEDGEMENT AND PROMISED ASSURANCE FROM YOUR SUPERVISOR THAT I WILL BE RECEIVING MY MONEY BACK OR CREDITED TO MY ACCOUNT...PERIOD...
Valeria G: Do you mind staying with me online I'm finding a solution for you with my supervisor and my team
Valeria G: You were told the money can be given as credit in the Cricket's account, correct?
Me: I'M NOT GOING ANY WHERE...I CALLED YOU
Valeria G: I understand ma'am believe me I'm here to help
Me: YES...EVERY BIT OF THE MONTHLY SERVICE FEE, INSURANCE FEE AND ALL TAXES AND OTHER FEES ASSOCIATED TO THE AMOUNTS ON EACH LINE!
Valeria G: I've been reading all the information and all you say ma'am
Me: WELL i'D HOPE YOU ARE, THAT'S YOUR JOB ISN'T IT?
Valeria G: Yes ma'am, I'm here to help you with all my tools and I'm finding out the best solution for you because for us, our customers are the most important
Valeria G: Thank you for your patience
Valeria G: Now, finally we got a resolution
Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE...THAT'S NEGLIGENT AND CRIMINAL
Valeria G: We're going to call you by tomorrow with the accurate solution for you
Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS...UNACCEPTABLE
Valeria G: Now, finally we got a resolution
Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE...THAT'S NEGLIGENT AND CRIMINAL
Valeria G: We're going to call you by tomorrow with the accurate solution for you
Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS...UNACCEPTABLE
Valeria G: Denise My Manager is going to call you tomorrow to give you the solution as you were told the money is given back as credit on the account
Valeria G: Are you still there?
Me: THERE ARE SUPERVISORS THERE WHO ARE FULLY TRAINED AND SHOULD HAVE SKILLS AND AVENUES OF SOLUTION OPTIONS TO OFFER A CUSTOMER IN SITUATIONS SUCH AS THIS, WHEN A CUSTOMER HAS BEEN LIED TO, HAD POLICIES AND PROCEDURES MISREPRESENTED IN ORDER TO DEFRAUD A CUSTOMER AND STEAL THEIR MONEY...NOW...I HAVE NOT FOUGHT ABOUT THIS ALLLLL DAY, AND WENT THRU WHAT I'VE WENT THRU, AND STRUGGLED THRU THE PAIN AND WORRY TO HAVE YA'LL PUT ME OFF TILL TOMORROW...DO YOUR DAMN JOBS PEOPLE AND START TRYING TO PROVIDE SOME KIND OF APPROPRIATE CUSTOMER SERVICE!
Valeria G: Denise believe me I am doing my best in order that you got misinformed and we apologize for this
Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE...THAT'S NEGLIGENT AND CRIMINAL
Valeria G: We're going to call you by tomorrow with the accurate solution for you
Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS...UNACCEPTABLE
Valeria G: Denise My Manager is going to call you tomorrow to give you the solution as you were told the money is given back as credit on the account
Valeria G: Are you still there?
Me: THERE ARE SUPERVISORS THERE WHO ARE FULLY TRAINED AND SHOULD HAVE SKILLS AND AVENUES OF SOLUTION OPTIONS TO OFFER A CUSTOMER IN SITUATIONS SUCH AS THIS, WHEN A CUSTOMER HAS BEEN LIED TO, HAD POLICIES AND PROCEDURES MISREPRESENTED IN ORDER TO DEFRAUD A CUSTOMER AND STEAL THEIR MONEY...NOW...I HAVE NOT FOUGHT ABOUT THIS ALLLLL DAY, AND WENT THRU WHAT I'VE WENT THRU, AND STRUGGLED THRU THE PAIN AND WORRY TO HAVE YA'LL PUT ME OFF TILL TOMORROW...DO YOUR DAMN JOBS PEOPLE AND START TRYING TO PROVIDE SOME KIND OF APPROPRIATE CUSTOMER SERVICE!
Valeria G: Denise believe me I am doing my best in order that you got misinformed and we apologize for this
Me: I'VE TALKED TO NO ONE BUT YOU. SO WHOEVER WE IS, IS A MYSTERY TO ME. NOW...NO...TOMORROW WILL NOT BE GOOD ENOUGH...RIGHT NOW!
Valeria G: Actually if you allow me we can do this refund as credit on the account
Valeria G: May I know the lines to cancel?
Me: and there it is...why did you lie to me earlier and say that there was no way that could be done and you understood and you were so sorry for me, but that was just policy and just couldn't be done?
Valeria G: Because it's not possible but I escalated over escalation Denise
Valeria G: And I really did my best tonight
Valeria G: So all my team we're working on it
Valeria G: May I know the lines to drop?
Me: Now...i want it in writing...that i will be credited the full amount of the monthly service, insurance fee and all taxes and fees associated to each line...that should be $47 plus taxes and fees for the first line and $47 plus taxes and fees for the second line. which is $94 plus taxes and fees in total!
Valeria G: Denise, it will depend on the lines
Me: It's been less than 12 hours since I paid this bill, so i won't here about refiguring it and all that mess...NOT HEARING IT!
Valeria G: May I know the lines to drop otherwise I am unable to help you
Valeria G: The refund will be credit on your account
Me: I ALREADY KNOW WHAT LINES AND HOW MUCH THEY ARE AND I JUST TOLD YOU...NOW...I WANT ASSURANCE THAT I WILL HAVE THAT AMOUNT CREDITED IN WRITING!
Valeria G: Denise the refund will be done after the lines got canceled
Valeria G: May I know the lines?
Me: Ya'll are the ones who misrepresented this whole situation this morning and have put me thru TREMENDOUS STRESS AND PAIN TODAY, WHEN IT ALL COULD HAVE BEEN AVOIDED FROM THE BEGINNING WITH THE SIMPLE TRUTH!
Valeria G: Well Denise actually I'm sorry but I want to help you
Valeria G: if you don't let me help you it's out of my hands
Me: AND I WOULD LOVE TO BELIEVE YOU, BUT I'VE BEEN AT THIS ALLLL DAY...NOW...HOLD JUST A SECOND PLEASE I MUST TAKE MY MEDICINE IT IS TIME
Valeria G: Go ahead take your time and certainly we're ready to cancel the lines ad provide with the credit, but I'd need you to please cooperate if you don't mind
Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING...NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE...AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT
Valeria G: The credit is on the Cricket's account once you allow me canceling the lines
Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING...NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE...AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT
Valeria G: The credit is on the Cricket's account once you allow me canceling the lines
Me: The first line is the 254-931-****number...and what will that credit be...but i will not approve the cancellation until i know the exact amount!
Valeria G: Of course, I will verify this, may I know the second line?
Me: NO, not until i see how ya'll are going to do me on the first line I've provided...i have no faith nor trust in ya'll's integrity in dealing with me thus far!
Valeria G: In order to know how much will be the credit I'd need to know the number of the other line
Valeria G: Go ahead take your time and certainly we're ready to cancel the lines ad provide with the credit, but I'd need you to please cooperate if you don't mind
Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING...NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE...AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT
Valeria G: The credit is on the Cricket's account once you allow me canceling the lines
Me: The first line is the 254-931****number...and what will that credit be...but i will not approve the cancellation until i know the exact amount!
Valeria G: Of course, I will verify this, may I know the second line?
Me: NO, not until i see how ya'll are going to do me on the first line I've provided...i have no faith nor trust in ya'll's integrity in dealing with me thus far!
Valeria G: In order to know how much will be the credit I'd need to know the number of the other line
Me: That is a complete falsehood and yo u know it because if I was only cancelling one line this evening you could easily provide me the information I'm asking about. Now...what will be the total credit for that line?
Me: And if you need to get your supervisor on board to help you with this, please do so!
Valeria G: For this line with the group save discount of $30 for the 4th line, you're paying the amount of $27 monthly that will be refunded
Me: That is NOT, HOW IT IS LISTED ON MY ACCOUNT. THAT IS UNACCEPTABLE AND YA'LL ARE ONCE AGAIN TRYING TO MISLEAD ME AND TELL ME FALSEHOODS THAT i KNOW BETTER THAN, DUE TO THE FACT THAT THE 4TH LINE WAS ONLY ADDED IN MARCH!
Valeria G: As you have 4 lines in the account and you take off 1 of the lines, the one you take becomes in the 4th that has a $30 discount as you cannot keep a second place for a canceled line
Me: THE 9389 NUMBER WAS ONE OF THE ORIGINAL NUMBERS THAT WAS STARTED ON MY ACCOUNT AND THE SECOND NUMBER TO BE SET UP ON THE ACCOUNT AND THEREFORE IT IS $40 FOR THE MONTHLY FEE, PLUS $7 IN INSURANCE PLUS TAXES AND FEES!
Valeria G: I understand but if you take off 1 line you will have 3 lines and we could not keep a second place for a canceled line on a 4 lines now 3 account
Me: THAT IS FRAUD AND YOU DAMN WELL KNOW IT AND I WILL NOT BE MADE OUT TO BE AN IMBECILE AND THIS IS UNACCEPTABLE I WILL NOT STAND FOR IT I'M SICK AND TIRED OF THIS RUN AROUND AND BEING TREATED AS IF I'M STUPID AND GULLIBLE I HAVE HAD ENOUGH NOW, DO THIS RIGHT AND I MEAN RIGH TNOW!
Valeria G: Without this line your bill is $141
Valeria G: We can refund the extra $27 you pay for this line
Valeria G: If you allow me I can do it, then I'd need to know the second line
Me: YOU WILL TAKE THEM OFF AS THEY ARE LISTED AND AS I HAVE BEEN CHARGED ACCORDINGLY...I WILL NOT BE DEFRAUDED ANY MORE BY YOUR COMPANY AND SIT HERE AND LISTEN TO YOU BE CONDESCENDING TO ME AS IF I'M SUFFERING FROM A MENTAL ILLNESS THAT LEAVES ME LACKING GOOD JUDGEMENT...NOW...STOP THIS NONSENSE AND DO THIS RIGHT! MY GOD...WHAT IS SO DAMN HARD ABOUT DOING THE CUSTOMER RIGHT? I REALLY DON'T UNDERSTAND AND THIS IS BECOMING INSANE!
Valeria G: In that case, may I proceed with the cancellation on the line and the $27 refund?
Me: I HAVE EVERY RIGHT AND AM WITHIN ALL MY RIGHTS TO DEMAND THIS AND I DEMAND THAT YOU TAKE THEM OFF AS THEY ARE LISTED BECAUSE THAT IS HOW I HAVE BEEN CHARGED EVERY MONTH AND YOU WILL NOT CHANGE UP THAT PROCESS DURING THIS SITUATION JUST SO THAT YOUR COMPANY CAN TRY AND KEEP MORE OF MY MONEY THAN YOU SHOULD...NO, NO, NO!
Valeria G: We would credit the account for the amount you paid this month for. 27 first line and let me know which is the other one
Me: I WILL BE CREDITED WHAT I HAVE BEEN CHARGED FOR THAT PARTICULAR NUMBER SINCE I STARTED WITH CRICKET AND THAT IS NOTHING BUT ABSOLUTELY FAIR IN THIS SITUATION, AND YOU DADGUM WELL KNOW IT AND I WILL SETTLE FOR NOTHING LESS THAN A CREDIT FOR WHAT I HAVE BEEN PAYING FOR ALLLLLLLLLL THESE MONTHS...NOW COME ON!
Valeria G: It is not getting further than what you paid for this month
Valeria G: If you allow me I will proceed helping you with all is on my hands
Valeria G: If you want my supervisor can call you now
Me: EXCUSE ME? I ASKED FOR YOUR SUPERVISOR AND WAS UNDER THE IMPRESSION THAT YOU WERE CONFERRING WITH YOUR SUPERVISOR ALL THIS TIME...AM I TO NOW KNOW THAT THAT HAS ALSO BEEN A LIE? ABSOLUTELY UNACCEPTABLE!
Valeria G: And he has been all the time here
Me: THEN WHY DID YOU JUST NOW SAY THAT YOUR SUPERVISOR WAS JUST NOW AVAILABLE? YOU PEOPLE ARE DRIVING ME CRAZY...I REALLY DON'T KNOW HOW MUCH MORE STRESS AND LIES AND DELIBERATE CONFUSION FROM YOU THAT I CAN TAKE!
Valeria G: I said my supervisor can call you and was going to call you
Valeria G: Not that he was not available
Me: AND I TOLD YOU FROM THE VERY BEGINNING...I HAVE VIRTUALLY NO VOICE LEFT FROM DISCUSSING THIS SITUATION, OVER AND OVER AND OVER AND OVER WITH YA'LL ALL DAY...OR DID YOU NOT CARE ENOUGH TO COMPREHEND THAT AND TAKE IT INTO CONSIDERATION?
Valeria G: We already offered what you were searching for
Valeria G: But you're now asking for more, we would credit for the lines you won't use this month
Valeria G: And I've never denied you my supervisor ma'am
Me: NO...YOU ARE TRYING TO BULLY ME INTO ACCEPTING AN OFFER FOR A PENTANCE OF MONETARY CREDIT, WHEN I AM IN FACT DUE THE FULL AMOUNT IN CREDIT THAT I HAVE BEEN EXPECTED EVERY SINGLE MONTH TO PAY FOR THIS PARTICULAR LINE...THAT IS FRAUD! DO YOU NOT UNDERSTAND THAT?!
Me: AND I TOLD YOU FROM THE VERY BEGINNING...I HAVE VIRTUALLY NO VOICE LEFT FROM DISCUSSING THIS SITUATION, OVER AND OVER AND OVER AND OVER WITH YA'LL ALL DAY...OR DID YOU NOT CARE ENOUGH TO COMPREHEND THAT AND TAKE IT INTO CONSIDERATION?
Valeria G: We're just trying to find the solution for you ma'am
Valeria G: We already offered what you were searching for
Valeria G: But you're now asking for more, we would credit for the lines you won't use this month
Valeria G: And I've never denied you my supervisor ma'am
Me: NO...YOU ARE TRYING TO BULLY ME INTO ACCEPTING AN OFFER FOR A PENTANCE OF MONETARY CREDIT, WHEN I AM IN FACT DUE THE FULL AMOUNT IN CREDIT THAT I HAVE BEEN EXPECTED EVERY SINGLE MONTH TO PAY FOR THIS PARTICULAR LINE...THAT IS FRAUD! DO YOU NOT UNDERSTAND THAT?!
Valeria G: Denise, this is as much as we can credit on your account, and we went further than possible. Let me know if you want to take it or you'll think about it.
Me: WOULD IT HAVE BEEN ACCEPTABLE FOR ME TO TELL YOU EVERY MONTH...WELL, I'LL JUST PAY YOU HALF OF WHAT YOU SAY I OWE YOU AND PLEASE UNDERSTAND I'M TRYING TO PAY YOU SOMETHING BUT YOU JUST WON'T BE REASONABLE...NO IT WOULD NOT HAVE BEEN ACCEPTABLE AND I WOULD HAVE HAD MY SERVICES SUSPENDED OR COMPLETELY CUT OFF...NOW STOP ASKING ME TO DO WHAT YOU ARE NOT AND NEVER WOULD DO!
Valeria G: I'm so sorry and in this case, as you consider it's not accepatble the help we can provide to you, is there something else I can assist you with?
Me: AND THERE WE HAVE IT...AGAIN...WHEN YOU COULD NOT PUT ME OFF, YOU INSULTED MY INTELLIGENCE BY OFFERING ME CUT RATE OFFER TO TRY AND SHUT ME UP AND NOW YOU'RE PULLING THE OFFER OFF THE TABLE ALL TOGETHER...FRAUD FRAUD FRAUD FRAUD! DELIBERATE AND METHODICAL HARRASSMENT AND FRAUD!
Me: AND THERE WE HAVE IT...AGAIN...WHEN YOU COULD NOT PUT ME OFF, YOU INSULTED MY INTELLIGENCE BY OFFERING ME CUT RATE OFFER TO TRY AND SHUT ME UP AND NOW YOU'RE PULLING THE OFFER OFF THE TABLE ALL TOGETHER...FRAUD FRAUD FRAUD FRAUD! DELIBERATE AND METHODICAL HARRASSMENT AND FRAUD!
Valeria G: You can still take it ma'am, but actually we couldn't provide a credit bigger than the one reduced on the account as a line gets canceled
Valeria G: Hello? are you there?
Me: AND I SAY AGAIN...YOU HAVE CHARGED ME EVERY MONTH, THE SAME AMOUNT SINCE I OPENED THIS ACCOUNT, ON THIS LINE, AND I HAVE BEEN EXPECTED TO PAY THAT EXACT AMOUNT OR BE SUSPENDED OR HAVE THE SERVICE TERMINATED ALL TOGETHER, AND THAT WAS PERFECTLY LEGAL AND FINE, WHEN IT WAS YOU RECEIVING MY MONEY...BUT NOW, AFTER COMMITING THE OUTRAGEOUS CRIMINAL FRAUD THAT HAS BEEN DONE TO ME...YOU'RE GOING TO ACT LIKE YOU'RE DOING ME A FAVOR BY OFFERING ME HALF OF WHAT I'VE BEEN PAYING FOR THIS PARTICULAR LINE FOR 2 YEARS NOW, AND I CAN EITHER TAKE IT OR LEAVE IT AND GOOD DAY! THAT'S YOUR IDEA OF CUSTOMER CARE AND SATISFACTION...HONESTLY?!
Valeria G: Ma'am the thing i sthat you were using this lines and actually we don't refund for services, also you were receiving a group save discount. We're doing as much as we can.
Valeria G: But if you don't agree and decide to leave it, let me know if there's any other question for me (:
Valeria G: Hello? are you there?
Me: AND YOUR REP AS WELL AS YOUR SUPERVISOR, STARTED THIS ENITIRE SITUATION THIS MORNING OFF BEING TOTALLY AND COMPLETELY DISHONEST IN THEIR POSITIONS, POLICIES, PROCEDURES, ETC, AND CONNED ME INTO PAYING A FULL AMOUNT OF A BILL AND KNOWING THAT THERE WAS ABSOLUTELY NO WAY IN HELL THAT I WAS GOING TO GET MY MONEY BACK AND YET THEY PROMISED AND ASSURED ME! AND YOU NOR YOUR SUPERVISOR HAVE YET TO ADDRESS THAT WHOLD ENTIRE SITUATION OR OFFERED TO LOOK INTO IT AND MAKE SURE THAT THE RIGHT PEOPLE ARE BROUGHT TO TASK OVER IT!
Valeria G: We already checked the entire situation, but the credit couldn't be more than the deducted for to take off this line, I'm sorry.
Valeria G: So as we already provided you with the information, let me know if there's something else I can help you
Me: YOU FAIL IN YOUR CUSTOMER CARE SKILLS HORRIBLY, YOU GIVE ME INCESSANT ROBOTIC RHETORIC ANSWERS THAT IN NO WAY MAKE ME FEEL BETTER, YOU BELITTLE ME BY ASSUMING I'M IGNORANT AND TELLING ME HALF TRUTHS OR JUST BLATANT LIES, AND THEN FEIN THE VICTIM AND SAY, OH NOW... I DIDN'T MEAN THAT OR YOU MISUNDERSTOOD, ONCE AGAIN SUGGESTING MY IGNORANCE...YOU PEOPLE AMAZE ME IN YOUR ARROGANCE A DELIBERATE MISSION TO UNDERMINE AND STEAL FROM YOUR CUSTOMERS...I CANNOT WAIT TO PLASTER THIS ENTIRE CONVERSATION ALL OVER EVERY PUBLIC AVENUE I HAVE AVAILABLE TO ME, SO THAT YOUR TRUE COLORS IN DISHONESTY CAN SHINE BRIGHTLY! DISGUSTING!
Valeria G: I'm so sorry for the frustrating situation you experienced. Let me know if I can assist you in anything else
Me: FRUSTRATING IS NOT THE WORD THAT COMES READILY TO MIND FOR ME...INAPPROPRIATE, CRIMINAL, UNPROFESSIONAL, FRAUDULENT...THOSE COME SCREAMING TO THE FOREFRONT FOR ME!
Valeria G: I'm sorry for the inconvenience. May I know if you have any other question for me?
Valeria G: Hello? are you there?
Me: WHAT GOOD WHAT IT DO ME...I'D HAVE NOTHING BUT MORE LIES AND IMMENSE GOD COMPLEX, CRIMINAL SOLUTIONS THAT YOU WOULD TRY AND SHOVE DOWN MY THROAT AS THE GOSPEL ITSELF AND HAVE YOU TALK TO ME LIKE I'M THE VILLAGE IDIOT TO BE PITIED BECAUSE I DON'T JUMP ON YOUR MEASLY HANDOUT LIKE A STARVING DOG, ON A 2 WEEK OLD DRY BONE!
Valeria G: This is the solution I can provide you I'm sorry. Is there something else I could assist you with?
Me: I'M NOT JUST SOME RANDOM TYPING PIECE OF TRASH...I'M A LIVING, BREATHING HUMAN BEING WHO HAS ALWAYS PAID THEIR BILL DONE WHAT I WAS EXPECTED TO DO AND CAME TO YOU FOR HELP TO BE COMPLETELY AND DELIBERATELY MISGUIDED IN ORDER FOR YOU AND YOUR PEERS AND SUPERVISORS TO MAKE BROWNIE POINTS AND FREE MONEY OFF OF TO IMPRESS EITHER YOUR OWN SELF SERVING EGOS OR YOU UNCARING CEO'S, IN ORDER TO GET TO THAT NEXT RUNG ON THE LADDER OR PAD YOUR OWN PATHETIC POCKETS!
Valeria G: If you don't have any other question as we already explained everything I will proceed to close this interaction.
Me: YEAH...YOU COULD ASSIST ME BY DOING THE RIGHT DAMN THING AND CREDITING ME THE EXACT SAME AMOUNT THAT I PAY ON THESE LINES EVERY DAMN MONTH...BUT THAT'S JUST ASKING TO MUCH AND YOUR COMPANY WOULD HAVE TO ACTUALLY GIVE ME BACK THE MONEY THEY STOLE FROM ME!
ME: AND WHAT AMAZES ME, IS THAT YOUR SUPERVISOR, SORRY AS THEY ARE, HAS STOOD BY AND WATCHED ALL THIS, NOT UTTERING A WORD AND THEN GOING TO ASK IF HE OR SHE CAN CALL ME...WELL YOU GOT MY DAMN PHONE NUMBER, AND IF YOU TRULY VALUED ME BEING A CUSTOMER, YOU'D BE DOING WHATEVER YOU COULD TO KEEP ME...but i guess not!
Valeria G: Denise, it's up to you if you want a supervisor to call you or to be on the chat
Me: NOTHING AND I DO MEAN NOTHING HAS BEEN UP TO ME! I;VE BEEN GIVING NOTHING BUT ULTIMATUMS AND LIES AND FRAUDLENCE AND ARROGANCE AND DELIBERATE INDIFFERENCE TO EVERYTHING THAT HAS TRANSPIRED AND THEN INSULT AND OFFEND ME WITH SUCH A LUDICROUS OFFER!
(AND, IT WAS THEN THAT THE REP ENDED THE CHAT)

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6:12 pm EDT

Cricket Wireless customer service and refuses to refund for unauthorized charges

Cricket double charged my debit card and will not refund the funds. I am disabled and Cricket took over $100 for one month of service that ONLY costs $40. When I contacted them first they would refund unauthorized 3 days. When I explained my situation, the man was very rude and purposly disconnected the call. I immediately called back, this time, after much argument and many call reps, then they told me they would have my account credited by 11am est. At 1pm there were no credits so I called again. I got shuffled around for about an hour so I got online on Cricket.com. My cricket account showed a $80 credit so I accessed online chat and I was then told no refund because the monies were my by two different payment methods but with the same card number. Hummmmm?
So now Cricket is stealing and keeping my disability money, I take a $250 lose which I don't have at all and this company makes billions? Can anyone help me?

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Sherry A Bernal
, US
Aug 12, 2016 10:30 am EDT

Cricke you let anyone pay over the phone with oht checki ng if the cards there ising really belongs to them come on. Now this is my miney being stolen

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1:11 pm EDT

Cricket Wireless getting an unlock code from them when leaving after over 1 year

On June 17, 2016 I went to a different company and they ported my number thus cancelling my cricket account. I called cricket wireless to request an unlock code for my Microsoft Lumia 640 that I had purchased from them in May of 2015. I was first told that I could get the number in 24 hours, and when I called back I was told that it could not be released at least until the end of this month, or possible 3 or 4 months. The system is the only thing that will release the number and that does it when they get around to it.
In the mean time I cannot use my phone or my new service without purchasing another phone.
CRICKET WIRELESS even says that I can wait until they get to it. The supervisor, Marge #613009, said there is nothing she can do and that she understands how it would be frustrating. Then we hung up. THANKS FOR NOTHING CRICKET.

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6:55 pm EDT

Cricket Wireless community relations

The strip mall store in Toccoa, GA, has a HUGE speaker they use to hold the door open. The employees play very loud and vulgar music that broadcasts around the whole area. I don't like that language and definitely don't want my young children hearing it. Very offensive, and they will never get my business based on their lack of respect for the community.

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3:21 pm EDT

Cricket Wireless lack of knowledge & complete negligence

Lack of knowledge & flat out liars! I contacted cricket customer service to see if they had an international plan that covered italy, switzerland and france. I was told they had 2 international plans, mexico and canada for $5 per month or for $15 per month we would have coverage in the countries I specified. I then went to my local store in maricopa az and was given the same information. I explained my concern as I had a minor child that would be over seas with a tour group and no parent. I was assured again that she would be covered. The day my daughter left I went on line to pay her bill and saw she only had international service for canada & mexico, thinking it was just an error in set up I contacted customer service again only to be told they only cover canada and mexico. I then contacted the store that set up the service and the manager stated, that is incorrect, she would have coverage... She did not! Then I received a call from john angeles claiming he was eager to help and do anything possible to help me get in contact with my child, after a couple of days of conversation and false promises, he has vanished leaving me to think he was only stalling. My child has been gone 8 days with no way to call home or make contact if there's an emergency. I know it was only $15 for the service, but had they been truthful in what services they could or could not provide, I could have taken another avenue to avoid this whole situation.

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12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless phone service

I have been a reliable costumer to cricket close to 15 years and cricket wireless was unreliable on June 3rd 2016 and for days there after. As my experience with costumer service was horrible like always. Of coarse my payment went through during this time and when I asked for service to be shut off and a refund be issued they told me to contact my bank. Contact my bank? More like contact my lawyer! Screw you Cricket you will never receive another dollar from me and screw you guy from India with your run around games! 🖕

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10:35 pm EDT

Cricket Wireless service for cell phone outage

This evening, June 3, 2016, I and millions of other Cricket customers are without any ability to communicate with the outside world through texting or calling. My family has 5 Cricket lines and none of us were able to communicate with each other which has been very stressful and worrisome. I tried chatting with an agent at Cricket but I keep getting the same msg...long wait times due to outage. I waited for an agent 2 hours and then ended the chat because no agent responded.

I hate that I just paid my bill too! I could've simply used that money to visit another local wireless company and switch phones over.

If Cricket does not compensate or supply a great explanation for this outage, I am NEVER going to be a customer the next billing cycle. I have been a customer for years and always bragged about Cricket. Now I have nothing good to say.

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10:04 pm EDT

Cricket Wireless phone service, customer service

My cell phone has not had service an entire day now. My Bill is current however only emergency calls can be made. Its impossible to get a customer service rep on the phone, or answers about why they have no network. I do not pay them to not be able to contact anyone. I have missed calls that have in turn cost me hundreds of dollars. I doubt cricket will flip that Bill. Just like I highly doubt they would just let me slide and not pay my Bill while continuing to provide me with a functioning cell phone service. Or would you Cricket? How about paying for your inconvenience for once, AND free year of service? My losses today will in turn create late fees and over drafts, so No thanks to cricket. Please, if your integrity is still intact, I take money orders or cash. Thanks.

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7:15 pm EDT

Cricket Wireless cell phone service

First of all, they had horrible customer service in the actual store. It took forever for these young girls to get it together and stop laughing and messing up.

It is impossible to talk to actual customer service. You can opt to "chat" online, but it may take forever for them to respond.

You will get dropped calls and bad service. I never had this problem with
AT&T. They supposedly use the same cell towers as AT&T (?)

My phone has stopped having service for about two hours now... Apparently there are outages all over the US right now... And, they "apologize for the inconvenience" on their facebook page... Although people are asking for partial refunds. Not having reliable service can literally be detrimental in some situations.

Anyway. At least they're cheap.

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6:16 pm EDT

Cricket Wireless will not accept canadian credit card

On recent trip to florida I bought two cell phones from cricket wireless. One for my wife and one for me. Purchased 40 dollar plan, which was good for service entire us. When I returned to canada ', I realized that if I had purchased a $ 70 plan that they would unlock the phone and that I could use it here in canada. When I called customer service they explained to me that it should have been done at the time of activation but that they would make an exception for me. Great, so now I provide him with my credit card info, canadian cards not accepted. Sorry read your contract, nothing we can do. I spent two hours reading their contract and nowhere is this policy mentioned.
Spoke to two different customer service reps and two supervisors and all they can say is sorry, you should have read your contract. As I already stated there is no mention of not accepting credit cards from canada and I have purchased air time from t mobile with a canadian credit card with no problem.

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Wine Is Good
Wine Is Good
, US
Jun 01, 2016 8:08 am EDT

Canada is not the US, and therefore US companies are not required to accept Canadian credit cards for contract services. One time use, yes, But not contract. I am sure Canada is probably the same way.

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8:16 pm EDT
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Cricket Wireless entire website and customer service

On 5/2/16 I went on the cricket website and attempted to purchase a phone and rate plan. I had difficulty with the website and called cust. serv. The gentleman at cust serv walked me through the transaction as far as he could and I then told him that I would complete it on line. He told me that I would receive my phone in 2 days. 2 days later I tried to track my purchase and cricket had NO record of it or my conversation with their agent. I called my bank, there was a pending transaction that will be paid tonight to cricket wireless for an order they have NO record of. I sought to mitigate my damages by going back onto their website and making a new purchase and asking for a refund of the difference. I spoke to 8 cust serv agents and ended getting hung up on TWICE. Tomorrow I am calling an attorney and seeing if I can charge them with retail fraud!

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John LT
, US
May 11, 2016 5:56 pm EDT

The Cricket Website is a disaster. I have changed passwords over and over and gotten help getting into my account only to have it happen every single time. I always get a message saying "incorrect password." The website really needs attention and the customers better service.

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10:30 am EDT

Cricket Wireless mobile phone

1 Jenny block my network suspended my service and now I have a brand new phone I paid in full therefore I own it and can not go to another service. I my child has been taken for months and I get no income and to comply with my order because I just got my son back days ago I have to have a working number. I I am disabled and your rep had the nerve to tell me to pay the bill before she made any changes when you your company let someone change my pin add changes to my account. Y would I pay that you should be giving me a credit you cut off my phone to early then in the end Jenny change my pin so I have no access you will be hearin from my laywer and you will get a civil suiet

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4:44 pm EDT

Cricket Wireless phone replacement

Well first of all I am on my sons account with cricket, he bought me a new phone from the cricket store in Lacey wash on gallaxy way, the third day after I finally picked it up to start putting in my account and different info needed the next evening it suddenly made a loud sound for 15 seconds or so and shut off. The next day I took it in to the store I got it from and expected a replacement phone, they hook it up to a charger and said yeah your right it won't do anything. Just as the person put it in the box it turned back on. I ask them to keep the phone and replace it because I don't know why it shut off then a day later it comes back on, the manager of the store came in from a back room and seemed in a rush to go somewhere, the person working with me stopped her and told her what was going on. She replied well since it came back on there's no reason to exchange it. This was the 5th day of having it, I was told by the same people that I had 7 days to return it for whatever reason. Now the manager said no on me wanting to change phones then rushed out the door. OK so now three months later it shut off four different times each time i sent in an error report. The day after the 4th error report the phones screen turned yellowish with green stripes on it then just stopped working and shut off. My son and I called the warranty and repair for cricket and chose to mail it in. It came back in about three or four days, I don't live with my son so he brought it to me. It worked like it should and I asked did they fix it or give me a new one, he said he wasn't sure but thought he read something saying refurbished. I was thinking how cheap is cricket that you buy a brand new phone for 114$ plus tax and when there product fails they don't send you a new phone but a refurbished one, well how much would a refurbished phone cost as apposed to brand new, or if they just fixed my phone they didn't do very well repairing it because a week later it shut off on me twice and started overheating and had issues with charging, which is the problem I had with it just before it turned itself off permanently. I am still in process of calling the repair place to see if it's refurbished or repaired. So far it has been two days it's been on without turning off, I am going to make sure cricket and HTC know what the outcome has been since getting it back. I tried to talked to several people with cricket and HTC, both times got referred and re-referred over and over and never actually talked to anyone with either company. I just happen to see this site and thought I would contribute my story about there attitude and lake of concern over the issue. It seems to me if you are a potential client, they go all out to get your business, but if your already with them your second class client. It's reflective in their promo codes, deals, and specials, there are next to no rewards given you unless you spend money on some other product or service. You get great specials and deals if you haven't decided to be with there company or not. Thank you for letting me vent somewhat hope with enough complaints maybe they will change there outlook on current clients and their policy to replace a brand new phone bought by clients and returning a refurbish one that's costs less to replace.

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11:46 am EST

Cricket Wireless phone service, employees, customer service representatives, etc.

In January 2016, I purchased a second phone and line. The phone never worked from activation and was told it was a glitch in the system it will work in 2 hours. 2 days later my phone still not working properly. I took it back and they exchanged Sims and nothing. I til them I wanted to upgrade to a new phone, they took my sims and put it in the same phone I just had instead. It still didn't work. But I was now charged 50$ for restocking of 2 phones that never worked. The second I never even touched. I still didn't get the upgrade plus now they wanted 25$ more if I did. My phone still not working. The employees there didn't know what they were doing and had to make several phone calls for help. I left in tears. Finally a week later my phone starts working correctly. They send me text saying changes are being made such as my phone number being taking off the account. Things being added without permission. They turn my service off when its not suppose to be. If I call customer service they aren't much help. They promise to fix one thing but never do. She my service is turned off even though its not suppose to be they promised a one time 5$ added to my phone because I paid for 30 days but February only has 29 this year. I don't get paid till the 1st. My bill isn't supposed to be due till the first. My phone was shut off around 2am that night after the promise of adding 5$ and not cutting it off. This phone is the only thing I have for the schools to get on touch with me or my disabled parents too. This company lies and is unhanded. They seem to be ripping people off with unseen charges and claim you're supposed to know about things. If u have insurance they can't help you. They tell u a different charge than the damn insurance company quotes you. This company is about the only phone service around besides the big companies that require you to pay contract fees or higher prices. They know this and take advantage of it. Internet service most of time slow or has problems. How can u run a company like this and sleep at night? People deserve a real company that isn't greedy and employees that know what their doing. And a manger at a store who doesn't lie and then hide when u show up at the store to get help and o they are on break or at some business discussion in another state she an hour ago they were there! Come on cricket, really!

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4:23 am EST

Cricket Wireless overcharging and suspending my services

So I went into my local cricket wireless store on 02/11/2016 and made a payment which wasn't due until 02/12/16. I also upgraded my phone and added 4 additional lines to my account. I was charged $25 to upgrade my phone as well as $25 per line for activation not to mention the payment for the new phones I purchased and added to my account. I was also charged $64 for the first month bill for my additional lines. I received a message from Cricket on 02/12/16 stating that I owed $64 and if I didn't make a payment by midnight my services would be suspended. So I called customer service and the guy got extremely rude with me to and told me that he only saw a payment of $60 and if I didn't pay it they would suspend my services. I then told him that I had my receipts for the $64, he said it didn't matter if I didn't pay my services would be suspended. I told him I was going back to the store where I paid my bill because there was no way I was about to pay another $64 when I've already paid a total of $124 towards my bill when it won't be but $120 per month... Long story short I had to pay an additional $64 to reconnect my services because they suspended my services and I'm pissed off about and I want my account credited for the money they overcharged me because it's not my damn fault it didn't show up in their system and I feel that cricket purposely do things like this to exhort more money out of their customers.

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10:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless promotional prize

A cricket truck was in West Palm Beach, FL two weeks ago where I won the grand prize and given the card for proof. The 4 girls at the truck took my picture and some personal information. I went to the local office and switch to Cricket and asked about the prize and they denied thst it came from there store. I called customer service and they to me to call Corporate in GA at [protected], and that lead to a dead in. If you are not going to honor your promotions, DO NOT EVER TAKE MY PICTURE OR ASK FOR INFORMATION. I want honesty and the prize

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Update by Riverstone former Tenant - Fraud
Dec 31, 2015 10:45 am EST

Stop having that promotional truck in community if you do not honor the prize

Update by Riverstone former Tenant - Fraud
Dec 31, 2015 10:44 am EST

I want Cricket to honor their prize or do not falsely state a potential customer won and tou took pictures. I was transferring my service regardless of winning a smart phone.

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10:58 am EST
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Cricket Wireless unethical behavior

When I started with Cricket a little over a month ago, it was a somewhat dubious start. I ordered the SIM card online because I didn't have to pay the $25 activation fee that way. When the card came with the adapter, it was really hard to get in, it was somewhat warped on one end. So hard, in fact, that I took it up to the store to have one of the CSR's do it so I didn't break it. I don't know how he jury rigged it in there, but it worked. A little over a month later, my phone stops working. This was my phone that I ported, not a cricket wireless phone. I go in yesterday to presumably just swap the cards out. No, my entire card reader is damaged and won't read a SIM card at all. So now, i'm forced to purchase another phone. I had to turn in my old phone just to get a $15.00 discount, and they were only willing to give me a $5.00 discount on a case. There is no manager at this location, only a district manager who comes in once a day at different times. There are exactly 2 people who work in this store at all times. Having never been into a cricket wireless store, I don't even know if this is a corporate store or what. The customer service line can only tell me that they have satellite office. The CSR at the store, when I asked if this was a corporate store or a satellite office said, "it's just a store." So I called customer service because I don't think I should have to pay at least full price for a brand new phone when it was one of their CSR's who damaged the phone in the first place. That phone, an LG G Vista was barely a year old, and the trade in was only $15! The customer service rep that i spoke with last night couldn't do anything and told me to call back today. Which I did, and got no where. They kept telling me i'd have to contact the manager at the store. And I kept telling them there was no such person. According to them, their customer service line is only set up for technical issues and to receive payments. What?! I spoke to one supervisor who told me i needed to go back to the store. And i kept saying, that doesn't make any sense, i was talking to customer service, why should i have to go all the way back to the store? So the supervisor tells me she's the only one of authority on the floor and she couldn't do anything. Since I wasn't hanging up, she put me on hold for another 5 minutes or so and then a manager miraculously appeared. I was on hold waiting for them to escalate to a supervisor for a LONG time. So I had to listen to the manager tell me how there is a manager at every store, how they aren't responsible and that i'd have to go back to the store. I called the store, and was told that the district manager stops in at different times everyday and to leave my name and number and they'd call me back. Yeah, right. I also learned last night that the person who put the SIM card in my car got fired a couple of weeks ago. None of this is fair business practice and I AM LIVID. Not only that, but I have a Samsung HM1900 Bluetooth that I was assured would work with this new phone, it does not. And, when I asked the customer service rep for the corporate office number? They said they didn't have access to that information! UPDATE ON 11/17: Just received a text message about my complaint today. A TEXT MESSAGE! Apparently, they think I deliberately waited until after the customer service rep who damaged my phone was FIRED, before I brought my phone back. As if I have any control over hiring or firing practices at cricket wireless! Did I mention that I got a text message reply?!?! And no matter how many times I tried to explain it to the reps over the phone, that I could not POSSIBLY have known when this guy got fired, i'm still being blamed. The card reader just stopped working that day, at like 6 o'clock in the evening. How would I have planned that?! I thought I was getting a good deal when I went to cricket wireless, now I see they are just like all the rest. I cannot believe they are blaming this on me.

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3:11 pm EDT

Cricket Wireless unethical behavior and poor customer service

On 10/24/2015 my wife and I went into the cricket wireless at clinton plaza shopping center, 8805 woodyard rd. , clinton, md 20735 to replace a phone. As we were being helped we were shocked to hear the loud uncensored music coming through the store speaker system. While my wife and I were the only customers in the store we still feel that the music was being played in the store was very, very inappropriate. We spent at least 30 minutes hearing a number of explicit words and acts and other words such as the f word, the n word and referring to women as the b word and hoes and other words that should be censored in stores open to the public. When we complained to the two store employees they simply turn the music down a little bit leaving us to continue to hear this throughout our transaction. Even more frustrating was the young lady got an attitude, and laughed as our transaction was delayed over and over again while we were continued to be subject to this uncensored music. This is unacceptable behavior for any business especially when children may be present and should not be tolerated by the cricket wireless executive leadership or the local cricket wireless management.

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Clancey Yount
, US
Nov 10, 2015 5:02 pm EST

i have been with cricket for about 20 years never missed a payment and bought 10 phones off of cricket i bought my wife a phone to go back to pa so it would have better picture of my new grand daughter the phone is a piece of garbage . i called cricket service they said to send it in and they would send me a new one and they did but i still have the same trouble when i talk to my wife i hear my self talk and she sounds terrible and can not under stand what she is saying went to the cricket store 2836 e indian school r d sweet a 4 phone number [protected] and they said they could do nothing about it i also got new screen savers at 1599 a peace for all the new phones i got that is 36.00 i am out also this is why i am quitting cricket it is a shame it came to this service bad i wanted them to let me pay the difference and i would buy a better phone they said no they could not do this what a joke clancey&cindy yount ps the phone name is zte should be garbage

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1:43 am EDT

Cricket Wireless service and product

Buying a phone from cricket wireless was my first mistake. I never had so many problems with a phone before in my life. Against my better judgement, I decided to try cricket wireless because I wanted to upgrade my phone and try another company. I had too many drop calls and people were complaining to me about never answering my phone or responding to text messages. I can't answer if I don't receive a call or text. My plans are to go back to the company I was with before considering cricket wireless. I was asked if I would recommend cricket wireless to my family and friends, hell no, I don't hate anyone that much to recommend this company. Get it together cricket!

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3:15 pm EDT

Cricket Wireless lack of phone service

We have been without service for over 24 hours and just get a run around when we call to find out what is happening and how long it will take to fix. The last response was that they are still possibly working on the tower. We have talked to 4 so called customer service people with one being a manager and every time you talk to a new person they have to start the whole process over! It's like they can't read each other's notes. All we want is to have service as we have important people trying to contact us!

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

### Guide on Filing a Complaint with Cricket Wireless on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

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Use this comments board to leave complaints and reviews about Cricket Wireless. Discuss the issues you have had with Cricket Wireless and work with their customer service team to find a resolution.