Cricket Wireless
reviews and complaints

HORRIBLE customer service...I mean WHO hangs up on customers! This is crazy, I was told they don't offer refunds no matter what and instead of listening to my explanation, they hung up PERIOD! Can't believe that just happened. I was charged for a phone number I no longer have, even though I turned off the auto bill pay online, they still charged me. The price is good per month, but can't stand the service they offer. I'm coming from Verizon who has the best customer service to coming to Cricket, which I hate! They are jerks!

I agree they have the worst customer service on the planet. I have benn hung up on by the represenatives on 3 different occasions...They don't know the answer to my questions so they HANG UP! WTH...I avoid using 800mycricket or 611 at all costs. It only frustates me more. I do like my phone and my plan...I do not like the "customer service" aspect what so ever. Basically u pay for service and the better the phone the better the connection. Decent customer service must cost extra.

DO NOT USE CRICKET BROADBAND! IT SUCKS SO BAD...DIAL UP IS FASTER THAN THIS POS THEY CALL INTERNET SERVICE.

I first subscribed to cricket because they were the cheapest and i didn't have to worry about commitment. After being a costomer for about 5 or more years my wife dropped her phone in the toilet so i called and inquired about another phone. They agreed to credit my bill for the purchase of a new phone . Great ! i thought. BUT when trying to get them to honor the credit it was a whole other alphabet ! even though all the records pulled at the local office the MAIN office claimed they told my i had to REQUEST this credit within 7 days after 3 or 4 days of calling and complaining by me and managers of local store they reluctantly credited my account . it was spread over several months. as much as this p!$$ed my off i calmed down and let it blow over. After this several months went buy and i found myself drawing unemployment and i know everybody has it hard right now but what they did to me next took the cake. unemployment office had some serious errors in their system and that caused my family to go with NO MONEY! for the entire month of JAN. we were unable to pay our phone bill for the month and told my wife " Goos thing we have no contract" WELL CRICKET COMMUNICATION or www.mycricket.com was so kind and understanding that they turned off my service (to be expected when you can't pay the bill) and continued to bill me for the service and i was told that was the fee for them to not sell my phone #'s to someone else. I tried to explain to them that this was due to no fault of my own and was anyone willing to talk about a reconciliation of the matter and i was told it was Policy.
Cricket Communications WWW.MYCRICKET.com is the worst customer service of any company i have ever had the displeasure of dealing with. and my entire professional carrier has been dealing with company's and their customer service shortfalls. If cricket was the last service provider on the planet i would have to resort to smoke signals

I paid 2 days early on my prepaid broadband internet service with Cricket. For 15 days after that I had no internet service. I had been using it for 8 months. I called 800cricket and spent many hours, and many phone calls, on many different days to Cricket's technical department. They said it was their problem but could not fix it. I told them to cancel my account, and was told they wouldn't as it was a prepaid account. I had paid the monthly charge, 50.00, on March 7, 2017 with my Mastercard, so I called Mastercard and told them I was disputing the charge as I had no service since the day I paid it 2 days early. Cricket did not protest the credit that Mastercard issued to my account and Mastercard told me in writing that the conditional credit they had granted me was not permanent. Cricket issued a 25.00 credit for no service, and showed that I owed 25.00 for the nest month (April, but changed my monthly billing date back to the two day early payment date in March, instead of the original date it should have been, thus cheating me out of two days of the monthly service. After paying the 25.00 on April 9, 2017, I still had no service so I called Mastercard again to dispute the 25.00 payment. Same thing happened. Cricket did not dispute credit and it became permanent on my account.

Now Cricket says I owe them 85.00+ which is 50.00 for March, 25.00 for April and service charges for no payment. Out of those six weeks I had internet service intermittently for a few days. One day I would have it, the next day no service.

The chargeback manager asked me yesterday if I had requested credit. What a laugh, try to talk to anyone that knows what is going on with your account and they don't exist. Yes, I asked for credit, yes, I asked them to cancel my account. Was told it couldn't be done, but after hours and days of phone calls to the technical department, they did issue 25.00 credit, which has now gone away. I was also told that Cricket never answered requests from banks (MasterCard) about chargebacks to Crickets account by the banks.
Must be too numerous to respond to, or maybe both, English as a first language, employees were busy working with the President of the company.

I am filing a complaint with the FTC as soon as I am through writing this. I hope someone will join me in suing this company and make them understand, this is America, not India, not China, and we have laws to protect our citizens from fraudulent business practices.

I am so tired of dealing with this company! Back in February 2017 I went to cricket to by a new phone and ended up getting a Android. After a few days the phone began to freeze up on me every so often. I didn't think much about it and continued with the phone for several months with the occasional freeze up. Then out of no were the phone screen went blank and I could no longer access anything on my phone. I went down to the cricket store a few times to resolve this with no success, and well ended up getting a new phone. I had lost all my messages, contacts, pics, etc. I tried to talk to my local Cricket office here in Las Cruces, NM to try and get a phone call and Message list so I could try to retrieve some of my contacts off of it. I was told to call the 1800cricket number to get access to that information. NEVER in my life had I had to deal with a American company like this one who their Customer Service do not :
1. Know what they’re doing,
2. Don’t understand what you are saying,
3. DON’T SPEAK OR UNDERSTAND ENGLISH VERY WELL,
4. Who do not have the ability to access phone number information from your phone number.
5. Very rude customer service all the way around.
I will be changing my cell phone carrier and will never deal with this company again. I really hope Cricket can get their stuff together and realize that what make this company are the customers who pay for their services and not make it SEEM like WE THE CONSUMERS are doing them a favor.

I had two lines on my account in November. At the sart of December, I called and had one line canceled. I paid my bill of $64.42 on 12/19/2017, when I went to go pay my bill on 01/02/2017, I was told to pay $100.30. After calling customer service they apologized for not canceled the other line, and told me to only pay $58.30 on my account, and my phone would be back on in 15 mins. I waited an hour, it was not back on. I called custoemr service again, they told me to wait an additional hour, once again my phone was not cut back on. I called a total of 13 times. The system will not allow me to talk to a custoemr service rep anymore. I also had reps yell at me, and hang the phone up in my face. I never once raised my voice nor cursed at them. This service sucks. I would rather pay $99.00 for unlimited with T-Mobile or AT&T before dealing with Cricket again. They have lost my business.

IF YOU ONLY HAD A DOLLAR TO PAY TOWARDS YOUR CELL PHONE BILL, YOU SHOULDN'T HAVE A CELL PHONE... YOU CAN'T AFFORD IT!

Also, beware if you are using a credit card to load money on your phone. I was down to my last $4.02 on my card. I called *729 to add $3. Well, tax and all it was $3.31. Went through the steps, my transaction was denied. Tried again for $2. Again, denied. Finally, I called my credit card company. THEY informed me that Cricket will deduct $1 out of your account first, THEN the amount you want to add, thus, causing my transactions to deny and a total of $2 that has beend deducted and will not be added back to my card for 24 hours. I called Cricket, got some foreign customer service rep who advised me that I must have at least a $1 a day on my account to use the phone. Something I am well aware of and bypasses my question of WHY was I not informed of this upon obtaining this paygo account. Finally, I said a few choice words of disappointment and hung up.

Where to file complaints against this "company"
FBI.gov
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.

After three calls to technicians with three different answers in bad english, I still do not understand the concept of billing/speed limitation. I really dont give a crap how they figure it all. What I would like to see can be summed up in an analogy.

I put five dollars in the tank of my car. When that five dollars of gas runs out I have to push the car. With Cricket, there is some guy sitting in my car keeping my foot off the pedal because my average speed calculated by him determines if I can drive fast or not. Remember, you put five dollars of gas in the tank with your money.

Give me my full five gig and when it runs out I'll crawl. Anything less is deceptive marketing. This practice Cricket has is very low on the ethics scale to me. Not my fault they sell more bandwidth than capacity. You do know this is what it is all about right?

I pulled up 'Cricket Broadband complaints' in the keyword box to see if others were having a problem with it. I had bought a computer just less than three months ago and I have taken it to the Geek Squad twice because my computer was running very slow, or just freezing. I had been told both times that there is nothing wrong with my computer. So then I started thinking...is it the broadband? I addressed that question to the agent and was told yes. Because after all, my problems were always internet related. Either slow, freezing or the page with the gray box asking to diagnose the problem comes up. I have had enough. Comcast will be at my house this week to hook me back up to their internet. And oh, by the way...I have had a bad experience with customer service in person and on the phone. In person, the guy first told me he never saw me before, then he proceeded to tell me I was a liar (WTF?) because I told him he did not tell me I had to pay more to pay in person, plus a fee for a paper bill. Whoever heard of having to pay more for paying in person? When I tried to call Cricket on the phone to get to a supervisor to complain about him, I could not get anyone except a person who said they are only taking orders if I wanted to purchase something. The only thing I will probably keep for now is the phone for my 13 year old daughter @ $35 a month. Because, she is 13. I wouldn't want it for myself. And she says her phone loads slow. And the other thing I hate about them...they give NO grace period. If you do not pay on the day it is due, they cut it off. I mean, really, you get grace periods with just about everything you have to pay.

Signing up for cricket mobile broadband is easy and 3g service is adequate for minimal use. But when you no longer need the service the published phone numbers do no good as the automated options state they can only do sales intake. After half an hour you might find a phone number that enables you to speak to someone whose first language is not english. After they screw up the entry of account numbers, phone numbers, etc. , repeatedly then they finally "get it" that you want to cancel service. So they have to transfer your call to another agent. Where basically the same waste of time occurs, and just when you think service is disconnected then the operator states the call is breaking up and they cannot hear your 50th request to terminate service. F*** it. Visit a store, don't waste an hour on the phone with overseas idiots.

In december, as a christmas gift, my husband purchased a new laptop, and cricket broadband for me. With the understanding, that a $50 rebate would follow, as long as the proper paperwok was filed, the bill was paid, and the proper amount of time (45 days) was waited. Here we are looking at the beginning of april, and still no rebate. To get ahold of anyone in person is crazy... They don't answer... And then when they do answer, all I hear is it is in the mail... On feb 25th, I recieved an email stating that the time had been done with and that the rebate was being mailed out... More that a month later, and still nothing... How do they get away with this?

I purchased the CrossWave so that I could get internet without having to go through Comcast. $119 for the hardware and $50 for the "Unlimited" Card. Unlimited has a different definition to them than it does for you and me. Only up to 5G. After that you have no speed. Purchased a new card to get things going again. Still NO speed. Call them..they say you have to wait for the system update and will be up in 24 hours...36 hours later still no speed. Call again...of course they take forever to get on the line...Tell the person on the line that I want my system reset ...OH NO SORRY CAN'T DO THAT...YOU HAVE TO WAIT FOR YOUR RENEWAL DATE...WHICH IS 10 DAYS AWAY...So I ask to speak to a supervisor...He gets on the line...says the same thing...Ask for his supervisor...I'M THE ONLY SUPERVISOR HERE...NOT POSSIBLE...CAN'T GET A REFUND...SICK TO DEATH OF THIS THING...WORST MISTAKE I HAVE MADE...DO NOT WASTE YOUR MONEY

I was ripped off by Crickedt and one of their dealers. !st Cricket gives details both online and my mailings on paying $100 for a UMC 185 broadband modem and get a $50 instant rebate. There were 3 account prices of which I chose the middle on for $50.00 per month. When I am given the nearest location to go get one, I am told at the store that the modem would actually cost $75 and they would charge $45 for activation and the first months service free. (Total to walk out with the modem was $120). I immediately went home and plugged it into my laptop and installed it. It usually only showed 2 of 4 bars and would frequently not connect at all or disconnect after connecting. The maximum speed of download achieved was about 100kb/s (0.1 Mb/s). Often couldn't even achieve that. I called 1-800-Cricket and was given a bunch of useless things to try like clearing my cache. They said they would escalate the call to a higher level tech and to wait 48 hours for callback. I waited and no one called. I called in again and agains no one called back after another 48 hours. I went to the dealer where I purchased it who told me they only offer refunds if brought back within 30 minutes of purchase time. He said if I needed service I had to go to the Cricket Service Center a few miles away. I went there. They plugged the modem into their local laptop and also could not get any reasonable speed. Their response was they don't honor their printed warranty if purchased from one of their dealers. I would have to pay a $40 fee to have them send it in and even thewn they might not honor the warranty if the techs can make it work in their area. The fact the techs in the local service center couldn't make it work either seemed to mean nothing to them. I told them I wanted to cancel my service and would pay the $40 to get another under warranty. Then they informed me that doing so would invalidate the rebate I sent in for as I have to have a continuous service of 45 days before the rebate is issued. So now I'm out the full $120 and clearly no one at Cricket gives a darn!
DON'T BUY INTO CRICKET'S LIES ABOUT GUARANTEES AND WARRANTEES. THEY DON'T HONOR ANY OF THEM!

I have had a cricket modem for about a year now...about a month ago they double charged me and made me fax them a copy of my bank statement and then i was to be issues a refund in 7 to 10 days...after 14 days i called them and asked them where my refund was and they told me it takes 14 day...i called 5 days later...and then they told me it would be 30 days...i have been fighting with them on the phone every day since then. all i want is my money. i dont make enough to just hand over 50 bucks.

Cricket Communications and their Broadband set up is a scam. They have repeatedly lied, overcharged and operate in bad faith providing no real customer service or tech support.
I keep searching and asking and investigating and I am finding that no one is stating the real and obvious issue. CRICKET internet is a crooked bad faith company who lies and cheats and overcharges for their internet when NO ONE else limits your speed etc. The reputable internet providers set you a price and simply give you what you pay in most cases. How many millions does the CRICKET " creator"/ "controller(s)" need or want anyway? I paid extra to ensure I got a full mth of fast internet from June 20, 2017 through July 19, 2017. Guess what? Their "natural" slowdown has made it nearly impossible to access much on the interent. They are crooked and thieving. After just announcing they are raising rates 5 US dollars per month because they are going Nationwide in the United States I had the best laugh ever. If they think that all the internet users that will get them ( and then piss off) will take this crap they are in for major problems. There are just too many crack techs and hackers out there that will teach them a lesson. Personally, I can't wait. CRICKET broadband and the idiots that sell and run it need to GROW THE HECK UP! What a joke CRICKET BROADBAND IS! Finally, (another obvious) there is No customer service to speak of because CRICKET doesn't want there to be. The way it is now makes them unaccountable for anything and that's the way they like it. All they can hear is "K'ching" when the money rolls in.

have used cricket broadband for some months, payed religously everymonth via the phone. The last time I paid(Feb) the broadband would not work. It quit the same day I paid the bill. Called tech support they refered me to a"company" store...after several visits, staying for 30 min or more no one ever showed for work. I called tech support back, complained and they agreed to refund my last months money. HOWEVER, they never sent the money back to my account...bunch of a..holes. And the etch couldnt even speak English well enough to supply me with supprt...Were is my moneyCRICKET?

What a joke - aka Cricket broadband. In 1993 I had a 28K dial up that was faster that Cricket Broadband. Lucky if I get 3-8 kb and worse is you get the opportunity to "download" something several times before you get a "clean copy" or don't get disconnected before a complete download. Tried to download a Microsoft update 7 time before "finally" and of course as a ###ed Tech told me tonight I was "over the limit". Did anyone hear the Ad 'Unlimited". Read where a Corp Donkey told the press they don't "limit" the speed if you go over the 5Gb...flat out lie - wouldn't be bad but I can used up that much trying to get maybe 200M download before it disconnects...which is OFTEN. If there is a limit, then why is it as slow the 1st of the month when I haven't used it yet? No wonder Cricket almost went bankrupt a few years ago with their cell service? Couldn't keep connected with that either...dropped them finally Seems the FTC or someone would look into their practices or false advertising...Too bad they don't go out of business then I'd pay more for something that worked 24/7 without a hitch...Yeah, I'm going to drop it...and wish everyone else did just to put them out of business.
Oh, the rebate took 9 weeks - AFTER I called almost everyday and heard every excuse why I hadn't received it...oh and on a debit card, not check or something I could put in my pocket...ripoff is the bottom line.

I just had an unathorized debit from my debit card with the phone number [protected] for $25.00. Crooks they are and they need to be stopped. I say do away with all the debit cards, banks don't protect your accounts good enough.

Please be aware that these crooks are practicing the following illegal billing practices! Check your debit/credut card and call your bank if you do business with these crooks! The following crap happened to me. I was billed three times in one day by these criminals without my consent or knowledge and they give me the run around about a refund.
Vesta *CRICKET, [protected], OR) PENDING CASH PURCHASE $53.86
Vesta *CRICKET, [protected], OR) PENDING CASH PURCHASE $40.94
GTL *GLOBALTELLINK, [protected], AL PENDING CASH PURCHASE $25.00

I agree.. a class action lawsuit needs to be brought against these idiots! I have spent almost 300.00 on two phones through them in the last 6 mnths. The first phone would shut off despite being fully charged during calls and internet access after only 45 days of use... I ended up cancelling that service as they refused to replace the battery.
Being an idiot I bought my son a phone through them two months ago which cost over 166.00. It DIED completely after only 36 days of use.. took it in and they REFUSED to replace it although they claim their phones have a 1 yr warranty... Their reason was due to the miniscule scratch on the back side of the phne which is 1/16 of inch long approx... They claimed this was "normal wear and tear" and therefore voided the warranty.. for all I know he did it when he took it in the back three times to check the battery ...
It was not the battery that was the problem... I was pissed, so he called the manager over who told him to tell me ( in front of me) (apparently she was incapable of dealing with customers as is HER job herself) that they would go ahead and replace the phone with a USED phone for $45.00... WHAT A RACKET... It seems their BRAND NEW phones have a bad habit of not lasting much longer than 30 days. Coincidence? I'm thinking... NOT! They are continously make money fraudulently( IMO )by making people pay a fee for a phone that IS under manufacturers warranty... OH but ONLY if you NEVER use the dang thing... For anyone purchasing from cricket.. THINK TWICE... especially before you buy a phone from them...

OH and since it died 6 days into our second month of service... they told me I had to wait 24 hours after cancelling service to call back and "request" my refund... Come to find out you cant get through to them via phone if you dont have a working number through them... I tried online and NOWHERE am I able to find a "customer service" or "customer complaint" section as the representative stated I would find...IMAGINE THAT! Luckily I recorded our entire conversation and will be contacting the AG's office to file a proper complaint since they are so reluctant to DEAL with solving their own customers complaints/issues etc... They obviously are not too concerned with running a reputable business or dealing with issues in a timely manner..but they sure dont mind debiting our accts every month in a timely fashion ... or conveniently over-billing and then blaming it on their "system"... i'm all for joining any lawsuit against them... It is about time we consumers start standing up for ourselves... WITHOUT us... they dont make a dime...

Cricket wireless has been our service provider for some time now and although they provide reasonable pricing on plans and phones, their customer service is beyond crappy. Dialing *611 from your Cricket phone connects you to their automated service that consists of a handful of options except for the "Speak to a Customer Service Representative" option. Having to work your way around the automated service is not only time consuming but also very, very annoying. Usually, the automated service hangs up on me, so WHEN and IF i do get to speak with someone (which is usually a rep from billing who i can hardly understand) they are at a total loss when it comes to answering any questions I may have. The only "helpful" information they can give is telling me to go into a Cricket Wireless Store for assistance or to go to the Mycricket.com website, which doesnt provide any support either except for a few common sense FAQ's. It can't be that hard to provide people with proper customer service, could it? Ha, apparently for Cricket Wireless it is! ... I'm currently in the middle of a mental argument with myself as I type this! ... I'm switching service providers!
-- A very angry cricket customer (for now)

CRICKET'S SERVICE IS THE WORST ON PLANET EARTH, MAYBE WORST ON ANOTHER PLANET BUT NOY HERE.
I PURCHED A $200.oo PHONE THAT WAS DEFECTED FROM DAY ONE, IT WAS DROPPING OFF FIVE TO SIX OR MORE TIMES A DAY. iT BECAME A JOKE AMOUNG MY FRIENDS CALLING ME AND THEY WERE SAYING GET RID OF THAT CHEAP PHONE.
I WAS MISSING PHONE CALLS BECAUSE THE PHONE WAS DEFECTED AND WASN'T RINGING. THE INDICATOR FOR MISSED CALLS DIDN'T RING ON MISSED CALLS. I RETURNED TO STORE WHERE I BOUGHT PHONE AND SAID I WANTED ANOTHER PHONE TO REPLACE THE DEFECTIVE PHONE THEY SOLD ME...THEY WOULDN'T REPLACE IT AND GAVE ME THE RUN AROUND. I ASKED THEM WHAT COMPANY IN THE USA WILL SELL YOU A DEFECTIVE PRODUCT AND NOT REPLACE IT WHEN IT'S BROUGHT BACK IN JUST A SHORT PERIOD OF TIME? STILL GOT THE RUN AROUND AND NO RESOLUTION TO MY PROBLEM.
I CALLED BBB TO REPORT THIS COMPANY. i FINALLY GOT A PHONE NUMBER TO A SUPERVISOR. THE SUPERVISOR TOLD ME TO GO TO A NEARBY STORE AND THAT SHE WOULD CALL THEM AND TELL THEM TO GIVE ME A LOANER PHONE AND SEND MY PHONE IN UNDER WARANTY. I GOT TO THE STORE AND FOUND THAT SHE HADN'T CALLED {SOME MORE BAD CRICKET SERVICE} BUT I GAVE THEM THE NAME AND NUMBER OF SUPERVISOR AND THEY CALL HER AND I THEN GOT SOME RESULTS. I WAS GIVEN A LOANER PHONE AND WAS TOLD THEY WOULD CALL ME WHEN MY NEW PHONE WOULD ARRIVE. TWO WEEKS LATER I CALLE STORE AND FOUND OUT MY PHONE WAS IN THE STORE AND HAD BEEN FOR SOME TIME, BUT I DIDN'T GET A CALL TO LET ME KNOW. THE REPLACEMENT PHONE IS DOING THE SAME THING NOW...WHAT A COMPANY, THE PHONE IS MADE BY SAMSUNG AND IS A PICE OF JUNK. I'M NOW BACK TO SQUARE ON AND WILL NOT GIVE UP UNTIL I GET A WORKING PHONE.

You have to slam them on their facebook page to get a call and then tthey threaten you!

I am right there with you as well... CRICKET IS AWFUL... in every way possible... I will also be filing a complaint and hope everyone else they screwed over does as well.. THEY should not be allowed to be in business... They refused to give me supervisor information.. President of the company information etc... they told me if I wanted to make a complaint I needed to go to their website and go to support, then customer complaints... I have tried that and NO WHERE do I find a link to customer service or customer complaints... GO FIGURE... They know their business practices are shady and they covered all their bases by lessening the ability of disgruntled customers gettting through.. Somehow I think they new that was ALL they'd be dealing with... IMO...

In my case, they refused to fix a phone that DIED completely (not a battery issue) after only 36 days of use... The phone was brand new and they refused to replace it due to a teeny tiny scratch on the back(most likely due to a coin or key scratching it). The scratch was maybe 1/16th of an inch and they said it voided the warranty... They called it NORMAL wear and tear... IM SORRY but miniscule cosmetic issues shouldnt VOID a mechanical problem unless it is obvious the phone is dropped or abused... PHones dont just die after 30 days without being defective to begin with. I will be passing my experience on to as many people as I can.. As well as filing a complaint with the BBB and our AG's office... It is ridiculous that they are getting away with this. HOPEFULLY, they will get what they deserve... to go out of business... I called to cancel and asked for a refund as obviously since thier PHONE is a piece of junk, I wouldnt be needing their service as it was only 6 days into the second month when it died... The rep told me I had to call back 24 hrs after cancellation to make a "request" for a refund. I tried calling back and since my phone was no longer in service it would NOT recognize it and would NOT put me through to a HUMAN... Funny how they have that set up too.. because the day I called to cancel i was able to get right through...

I have purchased 3 cell phones from authorized Cricket dealers in 2 years and two of the cell phones were defective. My last purchase was July 2011. At that time, I was told that if my phone had a problem within 1 year, to come back to the store and they would replace the phone. That was their guarantee and instruction (from the authorized Cricket dealer). Current phone broke in April 2012. I contacted the authorized Cricket dealer (store where I purchased my phone) and was told they WILL NOT honor the guarantee! They did look at the phone and determined that it was no fault of the user, but the phone was just bad. However, they wouldn't replace the phone. I then called 1-800-CRICKET and was told I could go to a "full-service" store. They provided the address and telephone numbers of numerous stores, but each store I contacted told me they would not replace my guaranteed phone, despite the fact that I still have my receipt, guarantee, and a warranty! Authorized dealers told me I could however, take the defective phone to a corporate store, located some many, many miles away and they MIGHT be able to help. I contacted this store, but all I got was an automated message to leave a message and someone would call back. No one has called back. I called the manufacture and was told I could mail my defective phone out of state. But repairs would take weeks if they could fix it. Meanwhile, I have no phone. Cricket sells poor quality products and does not stand by their guarantee! I will contact FCC and Attorney General, as recommended. For anyone that is thinking of doing business with Cricket to buy quality cell phones, THINK AGAIN! Doing business with Cricket is nothing by headaches! And waste of lots of money! ---Quite frankly, I'm tired of businesses selling poor quality products and selling guarantees they do not honor. Next cell phone provider WILL NOT be Cricket! Best of luck to all that have had problems with this company!

Come join this facebook site. Together we can get our money back. Copy and paste URL Below.

http://www.facebook.com/editprofile.php#!/profile.php?id=100001431415185&v=wall

I use my cell for an emergency so it is very important that I receive calls. I have alway's had trouble communicating with any rep. They are devious, and are liars, (also a disgrace to the Philipino race). The last straw with these idiots was when I called to discontinue my broadband service. I had this done 3 days prior to making a new payment. Not only did they shut off my internet, they cancelled my cell phone service, and charged me a late fee for their mistake..These people should be investigated for their crooked, lying, magnt. ways.
What comes aroung goes around.

You are completely correct.
This company is a joke, one that is making a killing in the poor popullations of the South (so far).

I had a rin in with them, because I was uniformed, and trusted the word of a friend when moving to TN, that this was the greatest company with low ratesn no hasltles etc...
Well bulll on that.
I got the family plan (3 ohones) mine broke after 3 months, I went on line to speak to customer service, i was told it would ne no problem whatsoever if i went to best Nuys to purchase the phone and just add it to my existing account, and swithch my old number to it for a fee of 15.00.Which would have saved me about 30.00.
Since they were selling the same phone on their web site for alot more, with only one yr replacement, whereas Nest Nuy had it for nearly half the price, and a 2 yr warranty for half, which is all I could hardly afford to begin with.
So I come home, call Cricket, and again, just be ne sure i repeated my intiial question.They said no problem just open the plastic casing, give us the number from inside phone, I did, then suddenly i was transfered to someone who told me, they cannot put this phone on my plan.
I lost it to say the least, after being transffered another 3 times, I explained to this woman at least 3 times the entire story and still she did not hear a word i said since she repeatedly asked me questions i already answered.
I insited on a supervisor, and said before you put me on hold again I want his number and extention in case we get cut off, she refused and hung up on me.

Now isn't that wonderful!

crickets is the biggest pile of crap since well crap. i got with them back in 06 and there phone service is ok but customer service sucks crap loads and well their internet also sucks crap loads. cant even watch youtube on their network at all unless you were confortable in the post dsl/broadband network back when vids would buffer for 30minutes smh and to make things worse they slow you down even more after 5 gb :(. I made a huge mistake of paying over a hundred bucks for the modem and stop paying the bill after 2 months of having it. what a waste of money.

Nah dude your the idiot, what kinda company has to transfer all its complaints to india? I will tell you~! A COMPANY THAT SUXS AND HAS SO MANY COMPLAINTS FOR SORRY SERVICE THAT THEY ARE FULL OF EXCUSES AND NEED TO UNDER PAY WORKERS TO EVEN KEEP UP WITH THE BS SERVICE~! NEVER USE CRICKET THEY SUX just like that idiot that says they are fast SOMEONE NEEDS TO PUT SOMETHING IN HIS MOUTH AND IM NOT TALKING ABOUT A SOCK~!

To rippedrob420.Ive had speeds of 1500/second with comcast I travel alot and the coverage with cricket is dirt compare to sprint for example.CRICKET WIRELESS IS SLOW, BAD, and unprofessional.Also going off the subject with comcast they do have several different offers, each of them it differs in speed of upstream and downstram, and also in price.That guy calls me an idiot.I build networks for a living kid, I know what I m talking about.

your an idiot, Cricket has fast enough wirless broadband to play WoW on, download, music, watch streaming videos, etc. and theres no way in hell you were getting 1gb/sec with comcast, even if you had fiber from comcasts main routers to your pc because the rest of the internet still isnt that fast, have fun in fantasy world...cricket is awesome, support does suck but the prices are good and service is reliable...best thing, , , , NO CONTRACT WOO!

I agree I have never seen a worse internet provider ever