Menu
Crestline Windows and Patio Doors
Crestline Windows and Patio Doors Customer Service Phone, Email, Contacts

Crestline Windows and Patio Doors
reviews & complaints

www.crestlinewindows.com
www.crestlinewindows.com

Learn how the rating is calculated

1.6 7 Reviews

Crestline Windows and Patio Doors Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Crestline Windows and Patio Doors's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Crestline Windows and Patio Doors. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Crestline Windows and Patio Doors reviews & complaints 7

Sort by:

Newest Crestline Windows and Patio Doors reviews & complaints

ComplaintsBoard
I
5:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Crestline Windows and Patio Doors - Crestline windows

All the windows in my house are Crestline and all of them failed. They are wood inside and aluminum cap outside. Because of the poor seal the water infiltrated between the aluminum cladding and the wood, causing the wood decay. All the windows and the sliding door have the same problem: trap the moisture between panels, bad seals, very leaky, bad locks, the...

Read full review of Crestline Windows and Patio Doors
ComplaintsBoard
J
5:21 pm EDT

Crestline Windows and Patio Doors Crest line windows

When I bought my house in November 2020 and all the windows have a glare in the inner glass. I don't have a receipt since I wasn't the one that paid for the windows and that's the reason the company were they sale them is unable to help me out!
I need this issue resolve since it's part of the company's fault. I have called the company which they require me to email them the original receipt which I don't have since I'm the 3rd owner of the house. My address is 3907 Mardis Wood Cove, Jonesboro AR 72404
And my email is [protected]@gmail.com
Thanks
Thanks

Read full review of Crestline Windows and Patio Doors
View 0 more photos
Hide full review
ComplaintsBoard
A
10:57 pm EDT

Crestline Windows and Patio Doors Crestline 350 select window

Maybe we should have waited to contact you first but we didn't. I purchased 4 350 crestline windows March 6, 2021, order confirmation # [protected] from Menard's, it took about 2 months to get. I understand this and I am not complaining on time line for delivery. We had a contractor put our windows (3) in our living room. The second window we could not get to fit our opening so it was level and plum, we left it and put 3rd window in. When finished we went back to second window and it wouldn't line up, locking was hard, we couldn't raise the window and it stay open, it just wasn't fitting. So we took our fourth window and first try of fitting it in there was good. So I was stuck with a window that wouldn't work right and didn't want to place in our other opening and not have it work right. So we took back to Menards and given a refund, I didn't want a refund, I wanted a window to replace the one that didn't work. They sent me back to order my window, we ordered the same as we ordered four, only difference instead of paying 313.69 each for four windows, I'm asked to pay 390.92 for the same window. I was irate. I feel that my window could have been ordered for the same price. I'm stuck with ordering the 390.92 window to replace it. I feel that they could have reordered at the 313.69 price. So I'm sitting here wondering what to do. so with the higher priced window or go with a cheaper window and not worry about the difference. I hope you can do something about this situation for me. It's hard to believe in 4 months the price can go up 77.00. I'll be waiting for your response before deciding what to do. The other three windows I am very happy with and know we made the right choice. I attached our first invoice and then the estimate from Menards.

Desired outcome: Hoping to replace and purchase a window for 313.69

Read full review of Crestline Windows and Patio Doors
View 0 more photos
Hide full review

Is Crestline Windows and Patio Doors legit?

Our verdict: Complaints Board's thorough examination reveals Crestline Windows and Patio Doors as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Crestline Windows and Patio Doors stands out for its commitment to quality and security. Clients considering Crestline Windows and Patio Doors should delve into its customer service record to gauge compatibility with their expectations.

Crestline Windows and Patio Doors earns 91% level of Trustworthiness

Perfect Trust Endorsement: Crestline Windows and Patio Doors achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Crestlinewindows.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Crestline Windows and Patio Doors has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the crestlinewindows.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Crestline Windows and Patio Doors has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
S
1:08 pm EST

Crestline Windows and Patio Doors Crestline center hinge patio door

Installed in 2014 to replace water damaged (part of claim due to winter ice and snow) patio door. Menards special order through our Restoration Company. Purchased to match other Crestline patio door in room. Interior wood trimmed. Exterior aluminum. Winter 2020/2021 - Both windows in the door have fog leaks! It looks terrible. On the interior of the door: WS IGCC(R)/IGMA(R) P140527000251015 14804 1-4
Hope to hear something from Crestline! Menards said the best warrantee Crestline has on anything is 5 years!

Desired outcome: Replace, or give us credit toward new door. Fix it if at all possible

Read full review of Crestline Windows and Patio Doors
Hide full review
ComplaintsBoard
D
11:21 am EDT

Crestline Windows and Patio Doors 4 ft x 6 ft casement wood windows

The wood on the windows are warped and not closing properly and the hardware doesn't work either. These were lifetime warranty windows when we purchased from Crestline on Bridge St in Wausau Wi. How do I go about getting these warrantied. The Crestline on Bridge St is no longer opened and they had all our info there as we had to replace a center pane window already.

Thank you
Debra L Jaeger

Read full review of Crestline Windows and Patio Doors
Hide full review
ComplaintsBoard
J
8:51 am EDT

Crestline Windows and Patio Doors Casement Window (Crank Out) M130225000141805 4971 1-25

We bought our house in 2013 and it came with 2 brand new Crestline windows. Three weeks ago one of the sashes completely fell off of my house. There was a catastrophic failure of the mechanisms and window frame. After contacting Crestline, their customer service rep (Angel) has determined that all we need is new mechanisms. With no regard for the reason they failed their response is to put the same product back in the window, leaving me with chance it will happen again. Instead of sending a professional out and keeping an customer satisfied, this company is more concerned with the bottom line. I have zero confidence in the windows and now have to buy two windows to replace brand new windows. The pictures will not upload to this site. Pictures available upon request.

Read full review of Crestline Windows and Patio Doors
Hide full review
ComplaintsBoard
G
9:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Crestline Windows and Patio Doors - Streaks between panes / seal issue

I sent an email to the consumer services department on 8/24/09. Got immediate automatic "got your email" response from the department saying I would be contacted. Not a word since. Called several times to obtain a mailing address to send my complaint to. No such luck. Was on hold for over 20 minutes, then decided to leave message and was disconnected. It...

Read full review of Crestline Windows and Patio Doors and 17 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Crestline Windows and Patio Doors customer service

Phone number

+1 (800) 826-5509

Website

www.crestlinewindows.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Crestline Windows and Patio Doors?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Crestline Windows and Patio Doors Customer Service. Initial Crestline Windows and Patio Doors complaints should be directed to their team directly. You can find contact details for Crestline Windows and Patio Doors above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Crestline Windows and Patio Doors. Discuss the issues you have had with Crestline Windows and Patio Doors and work with their customer service team to find a resolution.