Crest Financial Services
reviews and complaints

I am unaware of this account and need whatever info your company claims to have attached to my name. My name is phillip Shaun Cruz.

I never herd of this company before and I looked on my credit report and it's saying I owe them 1200.00 as soon as i find a way to sue this company from messing up my credit report and from me trying to buy a house I sure will trust yall will be hewring from me soon bc this dont make no sense y'all scamming everybody! I need to hear something back from y'all ASAP [protected]@yahoo.com

My name is erika deshotel. I dont want to put my persoanl info here. My email is [protected]@gmail.com. I have a 2500.00 derrogatory collections on my credit report which i have not a clue what it is. I have never heard of this company nor have i ever purchased financial services. My identity was stolen and i would appreciate you removing this for it ot hurting my credit. Thanks

Absolutely horrible company! I had a lease through this company for my furniture. They said they had to setup automatic payments, every two weeks, which i had no issue with. On march 7th, i paid off my furniture early and was told by a representative that the automatic payments will be stopped. My business was complete with crest financial. On march 17th they continued to take out the automatic payment. I was in shock and furious. I called crest financial, on march 19th, and was told by a representative that the automatic payments were not canceled and that i will receive my money back with-in 5 to 7 days. Today is march 29th and i have not received the money back. I just got off the phone with them and was told that my refund was never submitted in the system and that i have to wait another 5 to 7 days. This company has the worst customer service i have ever received. Not only did they steal my money, they won't even give it back. After sitting on hold for 19 minutes, i was finally able to speak to the supervisor on duty named "niesha". She was not helpful at all and did not offer to try and get my money refunded faster. I sat on hold to speak to a supervisor who told me the exact same thing the rep said... Wow... Bad business! Dont ever do business with this company! Run as fast as you can if crest financial is the lease company! Hopefully i will receive my money back.

I opened an account & paid it in full within my 90 day same as cash timeframe. Things went so smoothly, a year or so later I opened another account. This has to be the worst experience. They billed my bank on Sundays (which I never authorized). I called and had them switch billing to Fridays only. The billing went haywire! 4-10 days in between billing periods. I went to my bank and it was not their doing. No other merchant/collector has ever done this to my account before. I had to call them again and tell them Fridays only. I secured this with my debit card. Now they are receiving payments on Fridays but sending me emails that I am behind on Sunday payments! They have nice agents but the supervisor that handles my account is extremely rude and does not listen well at all. If you are not paying your account in 90 days, PLEASE STAY AWAY!

July 22, 2011
My complaint is with Crest Financial Inc 835 West 400 North Orem, UT 84057 tel [protected]. I was trying to put the pieces back together after ending an abusive relationship. I had nothing but a roof over my head (literally) I was sleeping on the floor. I was out looking when I saw my furniture and excited when I was told by the store owner that they offered a payment plan. I agreed to finance or what I thought was finance the balance remaining on my purchase. The total purchase price tax and fees included was $2364.72, I put $540.00 down and to my understanding was financing the balance of $1824.72. I was also told that it was a ninety day same as cash. Well after a few unexpected events occurred(got sued by the evil x) I could no longer make my pay off date so to my knowledge my account was to switch over to a lease purchase option and 273.71 would be deducted from my account until balance is paid in full. Well I am 5 payments in $1368.55 + $540.00 down payment = $1908.55 later so I decide to call for pay off balance since my financial circumstances have improved. To my surprise I still owed $1950.95. How can this be that I owe more than the original amount financed….This is ridiculous how can I owe more? The smart mouth finance lady then stated you should have read your contract before you signed and asked questions then(3pgs fine print and terminology a regular consumer uses every day, they might as well have written it in a foreign language because I didn’t understand all that double talk. I did ask the pertinent questions how much money and how long.) Since you didn’t pay in the 90days we financed you over 12months a total of $3284.50 so looks like you still owe 7 more payments of $273.71, that’s another $1915.97! I might add is still higher than the amount financed…….I have been used! I will never trust a finance company again if I can’t pay cash then I don’t need it. I have now paid $1999.80 over my financed amt of $1824.72. That’s sad!