crecent design and contructiondoes not work

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a verified customer
Verified customer

1. We, home owners Dhaval Rasania & Parul Rasania, signed contract with Crescent Design + Construction on 03/16/08. Total

project cost is 159, 000. As per contract, we paid 15% at signing of the contract. As per contract, Crescent has mentioned to

finish project within 5 months, permitting bad weather, delay due to unforeseen condition like unexpected changes to

structure etc.

2. As stated in contract, we paid 40% when work started. Crescent has made progress after 40% of this payment has been

made, demolition was done, framing was done.

3. As stated in contract, we paid another 20% upon start of HVAC, plumbing and electric work.

4. As stated in contract, we paid another 20% upon start of Walls, and Flooring, at this stage 95% of the total project

cost has already been collected by Crescent [By last week of June], till this day, Crescent was fine and progressing very

well. Btw, walls and flooring work never started after they collected this portion of 20%.

5. Immediately after they collected 95% of the total project cost, Crescent has told us we have some issue putting spiral

stair case, we can Not sprial stair case as showin in Architect drawing and we have to move location, so we need to talk to

Architect, get updated drawing and resubmit it to the township [This has added additional 4 weeks to the project, whole

July]. During this time frame, we have requested Crescent to start other work but instead of resuming work, . Crescent came up

with first surprise for us, extra cost which we have never imagined before, there was no communication on items described in

email from Crescent/Sam/Bill, we were completely unaware, never discussed anything before, Crescent emailed us that we need

to pay approximately $13, 000 for extras which was never communicated before nor discussed with us[home owners].
We kept calling/sending emails to Crescent about starting other work because this project is very big, there was no response

from Crescent. We have to send daily requests to Crescent to do progress meetings, Crescent never took it seriously, after a

series of requests, Bill and Sam arranged to discuss progress [some time in first week of August], but they were always

pushing for money all the time, never discussed future progress of the project and never care to guide us or tell us when

this project is going to be finished.

We had no option other then agreeing to pay extra cost, so we agreed to pay $7000 [By second week of August], and Crescent

did agree/compromise on this number as per email from Sam in second week of August.
After we paid $7000 as described in number 6 above [by 2nd week of Aug], we requested Crescent to resume work. As per

Crescent, they have to get back to sub contractors and get the dates from them and let us know, we lost 2 weeks just because

subs were not available, Crescent send us email that Plumber will be available within 2 days, plumber came did some work for

few hours here and there, lot of days have been wasted by Crescent to respond to our requests to get back to work.
Upon several requests, Crescent managed to send workers, but only one worker was coming to do the job for few hours.

During work in the foyer, Crescent has determined that we have some issue in the living room, we will have to call our

Architect. We called Architect, and contractors [Sam, Bill from Crescent] on 19th Sep08, We came to conclusion that
sagging beam in living room needed to be replaced with some other additional work required to support stairs in the foyer.

Crescent gave us estimate of $11, 800 which we [home owner and crescent] agreed on $9800. we paid $9800 in advance.
After we paid $9800 full payment in advance, Crescent has started sending workers to start working on this beam work in

living room. During this time period, Sam has sent us an email that Crescent need to order beam, since this is custom order,

it will take some time [Crescent placed an order in second week of October]. Beam has already been delivered on Monday, 20th

Oct, 08. For whatever reason, Crescent has sent us another surprise over week ending 19th Oct'08 - and this time Extra costs

for which nobody in the world can dream other than Crescent, email had an attachment with all variety of extra costs,

attachement is printed and I will be sending in mail. It has new additional costs for extras mentioned in 6 and 8 above,

(which are already negotiated and paid in full in advance). It also contains some costs that does Not even make sense, costs

he mentioned is completely illegitimate. Its very clear that Crescent is just taking an advantage our situation [visitors

from home country, small kids at home]. He also mentioned about vacating house which is not possible, we have a big house

and so far we have managed in extra rooms. Crescent allowed us to manage before when demolition was going on and now when

demolition is already done, whole framing is done, they are asking us to vacate the house which is not fair at all, Crescent

just wants some extra illegitimate money from us.

9. We have tried our best to bring back Crescent to work, but we could not succeed. We desperately need help to resolve this

issue as soon as possible as we can not sleep because of continuous harrasments by Crescent, and we have lost lot during last

4 months because of Crescent. The amount we paid [95% of total project cost, plus 100% of all extrax mentioned in 6 and 8

above] is Not matching to the amount of work done by Crescent [hardly 55% of the work is finished.]

10. I will be sending all documents in order


  • Ho
    Homeserviceguy Jul 07, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Next time call someone more reliable and more reasonable.
    Try Jelectrico services at [protected]
    they will take care of your Plumbing, Electrical and even construction needs

    0 Votes
  • Dh
    Dhaval Rasania Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Overall Experience with Crescent Design - VERY BAD / WORST EVER experience
    We got referred to this contractor by Service Magic. We honored contract to this company because bid by this contractor was the lowest. Initial work done by this contractor impressed us [ strategy followed by this contractor company ]. Contractor followed same strategy everywhere, they start work at more than one site during the same timer period as us, and they give reference to each other, so we will always end up getting good reference. Contract was designed in such a way that we have ended up paying 95% of the payment, we did not even realize that hardily 55% of work was finished by that time, but this was also a part of the strategy that this contractor followed to collect all money upfront. After they collected 95%, they have started giving tough time, started demanding for extras, since that was the beginning, somehow we have managed to agree to pay for 2 extras [we have paid 100% for both extras in advance]. After that they started working, send one guy just to do something to make us realize that they have resuming work. Within next couple of days, owner of the company has sent us an email with an attachment of illegitimate demands of extra money in an amount of approximately $25K [$25, 000]. Since we had a feeling that this contractor might have underbid [not out fault], we were ready to honor reward of $17, 002 [$17K], but the owner keep insisting about that $25K demand, eventually we have decided to go for hard actions against this contractor, we will Not recommend this contractor anybody. Later on we found out that 2 more customers were cheated the same way by this company in the past and both were already in the process of filing a lawsuit against this contractor. We also found that this company keeps changing their office address from one town to other town [close to Perterson, NJ].
    Well, think twice before you ready to loose, in terms of life and money, I would request everybody who read this review to pass this information to anybody who you feel not ready to loose life and money.
    ***Few hints to ensure you do not get trapped in an agreement is: - Call BBB to see how contractor company is doing /no open complaints - Never agree with contract first time, get it reviewed by an attorney, ask your attorney to remove payment break which says "20% at the start of blah blah blah…" - It should be "10% at the finish of blah blah.." Make sure to have contract dissolve clause in an agreement. Make sure to get both first name, last name and complete address of all parties involved in the contract [from contracting company, get real name, not fake/pat]. Make sure to mention what materials contractor will be using - avoid terms such as basic, mid level, higher level - be specific about the quality and price of materials to be included in the contract. If you get trapped like us, use internet to search about this company, now a days, everybody posts their complaints to internet, you need to spend good amount of time to research.

    0 Votes
  • Dh
    Dhaval Rasania Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Dipti,
    Yes, we will be soon considering what you are thunking, please give us your contact information, my wife Parul can get in touch with you. you can email Parul at [email protected]


    0 Votes
  • De
    Deepti Nov 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi, It's me, Deepti again. Are you taking any legal action against Crescent Design And Construction? Can we do it collectively? We definitely want to bring this party to justice. I you are Ok with the idea, please let me know, else please pardon my bothering you. Best.

    0 Votes
  • De
    Deepti Nov 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi Parul & Dhaval,
    We have been facing a similar situation here; Crescent has collected 80% of total project money, job hardly half done, stopped showing up & demanding more money by telling we have gone over budget for some products.
    Just to ring the bell, in June 2008, my husband Prasanna called up as a referral check. Ever since we are facing this mess, we have been wondering how is it going with you folks?

    BTW, I have just found out-

    I don't know, if you got to see this message, or the complaint board only. I would like to be contacted back please.


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