The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Creation Watchesno item no refund since 1 year!!! - lack of contact

K Nov 12, 2018
This review was posted by
a verified customer
Verified customer

I ordered watch 1 NOV 2017

now is nov 2018 and

I didnt get watch and no refund

customer service stop responding to my emials

I was patient for one year- they consantly replaying from time to time that they are working on it

Please be careful with this shop

terrible customer service -lack of smooth contact no solution, and finlay no concact at all

value of watch 150 USD :/ i wish my money back

no item no refund since 1 year!!! - lack of contact
no item no refund since 1 year!!! - lack of contact
no item no refund since 1 year!!! - lack of contact
no item no refund since 1 year!!! - lack of contact
no item no refund since 1 year!!! - lack of contact
no item no refund since 1 year!!! - lack of contact
no item no refund since 1 year!!! - lack of contact

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Karol Kezman · Nov 13, 2018

    Update for review

    Customer service concact with me they proposed refund
    When refund will be processed I will remove -modify negative fedback

  • Updated by Karol Kezman · Dec 27, 2018

    Small updated regarding abovementioned issue
    Again conctact support stops respond to my e-mails
    I didnt recived my money back as they promissed in e-mails

    proof in attachments -i didnt get any further information

  • Creation Watches's response · Mar 30, 2019

    Dear Customer,

    We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused.

    As per our records we have refunded you the full amount of your watch cost.

    If you have any query please contact us on [protected]@creationwatches.com

    Best Regards,
    Sally

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