Cracker Barrel reviews and complaints 1
View all 489 complaintsCracker Barrel - food and service
I called in at 4:48pm on 10/15/, placed the order for two meals and was told I could pick it up in 15 minutes. Arrived at 5pm, paid and was told by the lady at the counter that my order would be right out. I stood in the lobby and saw three take out customers who was not there when I arrived get their orders. At 5:15 the lady at the counter said she would call back to kitchen about my order, and once again told me it would be right out. 5:35pm the manager brought the bags supposedly containing my order out. I told him I was very disappointed about such poor service, since the store was not even busy at the time. I told him I did not think it was acceptable for a customer to wait 35 minutes past the time the food was promised-he agreed. He said what did I expect him to do, shrugged his shoulders and headed back to the dining room without waiting for a response.
Bobby Gibson
10 E Sprucewood Drive, Sandusky, Ohio 44870
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