Cox Communications
reviews and complaints

Early 2020 I called cox to ask for new boxes, 1 main box for living room and one of the smaller boxes for our bedroom. I normally go to cox store but due to covid, I felt this may be safer. They sent out 1 small box, no larger control box arrived, figured it was coming from another location so I gave a few days and called cox to ask where the larger main box was and that I had not received it yet. At that time they said would call me back as they couldn't figure out where the large box was. At that point we had a family emergency due to covid and the whole cox box thing was no longer a priority so I let it go to take care of my loved ones and figured I would catch up to them later. Almost a year later cox sent me an email saying I needed to return the equipment so once again I called cox to ask about the other box, they said they couldn't help me and they were sending out a prepaid shipping box for me to return the smaller box, so I put in box, dropped off at UPS store and they have since received this small box on 1/28/2021 and sent me an email saying thanks for returning equipment. Yet they are still billing me for 2 boxes I don't have @ $125 each thus making my bill $250 plus my normal cable bill amount. I have called over 10 X since the email on 1/28/2021. Nobody seems to be able to help me and when I ask for a manager I get disconnected. I'm at my wits end with this so I'm filing complaints here & with the BBB along with asking help from 3 on your side, a local news channel. I have nothing far as paperwork because I never received the large box, the small box went back in a prepaid box from cox via UPS. The only thing I have is the email from 1/28/2021 stating thanks for returning equipment. Copy and pasted email below.

Cox Logo
Hi James,
Thanks for the equipment you returned. If it's been more than 10 days since you contacted us and an unreturned equipment fee was applied, we'll credit it within approximately one business day as long as equipment isn't damaged.

Equipment we received

Equipment_Image
Equipment Type: Contour Receiver
Serial Number: CS0310066676

Equipment that needs to be returned

However, we still show there's additional equipment you'll need to return to avoid fees.

If not returned, you'll be charged the "unreturned fees" listed below but we'll credit you back once we receive the equipment. If we receive damaged equipment, unreturned equipment fees will apply.

Equipment_Image
Equipment Type: Contour Receiver
Serial Number: PAV700682675
Unreturned Fee: $125.00

My name is Renee Harris I reside in Chicago ill Recently 1/14/2021 I received an alert on my credit that I had an account in collections. Not knowing what it could possibly be I contacted the collection company. Berlin Wheeler They informed me that it was due to non-payment of an account that had been opened for service in my name with cox communication. In Phoenix Arizona and the collection was for 379.00. So I contacted Cox Communications nix customer service department. They informed me that an account was fraudulently opened 7/1/2020 At 4235 N 35th ave in Phoenix Arizona. And it went into collections 11/23/2020 She also gave me the account number of the fraud account 5476723 and instructed me on what I needed to do. I have contacted the credit Bureau about this matter and a fraud alert was placed on my file. I also filled a fraud report with The Chicago Police department. That number is as follows ARD# JE113630 At this time I am asking that this fraud account be removed from my credit fill as collections and that a have no responsibility for this fraud activity. Thank You, Sincerely Renee Harris if you need to contact me please feel free to do so at [protected].

My internet goes down just about every day between 5:00 and 7:00 PM. My football games, music, streaming all is interrupted on a regular basis. My neighbors have the same problem for a long time. But they are able to continue to charge me and raise my rates every year. They should be penalized financially for that entire day any time the server is down.

Yesterday:
Terrible internet, web pages take forever to load, etc. Can't do my work!
TV won't run movies (stops, starts, struggles, voices out of sync, etc.).
By the way, this happens every few weeks.
Shut everything down and disconnected for 5 minutes then tried again. No improvement.
Called Cox and their system said to press 1 for a chat. Chat was a joke. Kept asking me the same questions over and over or saying it didn't understand.
Hung up and called again and told the Cox system to do the reboot and text me when it's done.
One hour later, no reboot and no text.
Called Cox again and waited for someone to answer.
She did the reboot and we had internet again, not great but it was OK.
Here's today (photo):

I, Dale Ragas, for cox bill in my name, the bill originated from an address in oklahoma, using email address: bubba311119833, also home or business address in oklahoma. I live at 40 hwy 42, sumrall, ms. 39482, I also have a home in Louisiana @ 123 shackelford dr., buras, La. 70041 & Po Box 1111. My email address: [protected]@aol.com, cell phone [protected]. Ms duncan directed me to this website. thank you

My next-door neighbor at 2435 Sweetheart Ln. had cox cable install an underground cable to her property on January 5, 2021. The cox contractor laid a coax cable underground from my property lawn to across the street.

On January 6, 2021, I called and stated that they left red mud in front of my mailbox. The contractor did not clean up their mess and created damage to my property. I am requesting a cox rep and the contractor rep visit me in person at this location (2439 Sweetheart Ln. Pensacola, FL 32526) where they damaged my property or can claims contact me to work things out. I have had no communication from Cox Communications since that day.

Mr. Tyrone Grace
[protected]
2439 Sweetheart Ln.
Pensacola, FL 32526

My name is Teri Blackburn.
Cox account number-[protected]

I cancelled my service on the phone on [protected].

My husbands ex wife called cox pretending to be me and made

changes to our account, went to the Cox store and signed a service agreement

and got a modem in my husband's name for her own use.

My husband's name is Dennis Blackburn, the ex wife who's name is

Amy Blackburn knows my husbands security information and pretended to be me!

When I signed up for residential Cox TV and internet, i was assured the installation charges would be waived.

This was over the phone by someone who described himself as a supervisor and who supposedly put me on hold to get that waiver approved.

My first bill shows $200 in installation charges.

Increased in bill charges,
When this happened last year I talked to a billing person and was told that the bill would not go up for a year and to call before promotion date expire.
Well it is before a year and my rate went up. This year the person said that the deal I was on ended, and the best he could do is about 15 bucks more than I was paying. (sort of like the same thing 10 mo prior). Take note 10 month prior not a year.
I view this as a violation.

I called several times to cox and asked about my balance. Each time I called my balanced increased more. I was told to pay a certain amount and when I did, my wifi was still cut off, after I made the payment! I called cox customer support again and spoke to a rick, he said my payment never went through, even though it says it did on my bank transaction history. When I told him this, he then told me I had to pay more! When I asked him why he said it was because I was late on a payment... But my account says I paid for everything. He still refused to turn on my wifi.

First take a look at the picture and see the handy work of cox cable company. It is a real mess. Must open the panel carefully or the boxes fall out. Nothing holding them in place.

Cox came out and installed my cox service to my new home in Goodyear Arizona. The engineers were pleasant and did install cox internet and phone but the photo shows how unprofessional the completed work was done.

I did not know at the time that there is a special port they could use at ceiling level for the large modem and phone box haphazardly crammed into this access panel.

Taylor Morrison came by and informed me that the boxes should be places outside the panel on the ceiling level shelving and outlets provided.

No I did not call Cox to report this. I took 7 phone calls and 2 visits to cox stores to just get my internet installed. I will not go through that again.

I called 10/12/20 to cancel my mother's service. She passed on 10/2/20. The guy said I have to take either POA or copy of death certificate or obituary into a Cox store. I don't have time for that nor does their company policy state that I need to do that. I tried to upload the PDF but it only allows pictures so I did a screen shot of the document and attached it. According to Cox, you can do it over the phone yet they are telling me I cannot. I guess they can cancel for nonpayment since they won't work with me. I'm even willing to email a copy but I'll be damned if I am going into a store while Covid is still running rampant.

My name is Thaddeus Chauvin. My address is 1218 Dogwood Avenue  New Iberia, Louisiana 70560. I'm writing in reference to the 389 and some change. I haven't had a service with you in years. I don't have any of your hardware. Again, no service in years. I'm disabled and live on a fixed income. Please tend to this matter asap. This reply was to short so I'm adding more to it. I can't deal with this sent to collections. I need my credit report. Please remove this from collections immediately.

In Oct 2016 we agreed to a four term for TV phone & internet, in Oct 2018 we received a price increase of $46..00, we called and were told that no adjustment could be made. Two days later we received a mail solicitation (from Cox) offering to discuss lower rates. I called and spoke to a tech, I explained ALL of the original terms, she reviewed our A/C and told me that she could offer a monthly pymt of $211.00, and that superseded any/all previous statements. I said yes, and asked for written confirmation, she told me that the Company would NOT issue one. Within one week I received notification that the offer was NO GOOD. After talking to several cust service reps, Supervisor Dante Petterson, in Oklahoma City. a Senior rep in Atlanta, I was told that I must pay the initial increase. or be subject to a cancellation penalty of $240.00. If I didn't pay I would by referred to a collection agency and my credit rating ruined. In my opinion Cox Sr Management are BONEHEADS and I will NEVER do business with them again!

Acct# [protected] I never lived in LAS Vegas Not sure of the date however you turned it over to collection's
Name Glen Womack I live in Reno you need to send a fraud packet to 2890 Vassar st #BB reno 89502 I will be filing suit if this is not resolved in the next few days if you want to know how I got the Acct number you collections person gave it to me
Thanks

I received a bill from Credit Management L.P. for $1, 390.79. I called them to see what the address and date of the Bill. The address was in west Tulsa. I retired in May of 2014 from the U.S. Army Corps of Engineers after 40 years. We moved to 5885 Cord Ave in Springdale, AR that M

ay. We bought a house in September I believe in Prairie Grove, AR. We have been here two years.

We have had a cox account at both locations. We live in a apartment off of 71st Street in Broken Arrow and had a cox account at this address.

I need this Bill removed from my credit report and credit repaired from the illegal use of my information.

Creditor Account # [protected]

The letter was addressed to Stan Spurlock which is not me.

Stanley J. Spirlock
631 Sundowner Ranch Ave
Prairie Grove, Arkansas 72753

Horrable customer service! I am the victim of a fraudulent account opened in my name. Fraud department hung up on me multiple times.Won't give me a supervisor, Won't open a ticket for referance..I can't comply with the 9 document mandatory request for sensitive PII. fraud-cox.com. click identity theft and look at the required documents. I'm surprised they didn't ask for my lower GI xrays! I have Top Secret Clearance. I couldn't if I wanted to supply all that over the internet, and I don't. The invasive request for documents are not needed to identify me. This can't be legitimate.
They will not accept anything else and must be sent over internet.
I also received today in e-mail that one of my accounts had changes. Old one from 2015. No one seems to know what has changed or by who. No reason I can think of... Not even the account with fraud. Something is VERY wrong here. COX give someone an account. Without credit check. (My credit report is frozen) And punish the victim with piles of proof. Tell me this doesn't incentivize the criminal! The bar for them is so low they'd have to trip over it. For the victim you need a pole vault. This is not right! It is abuse of the victims for their want of expediency of new customers. COX as far as I am concerned is creating the issue with the lack of Due Diligence in account creation. The volume of work to get them do do anything as a victim shows how they ignore peoples rights. Interestingly enough this is the only identity theft I have had. It's not like my info is floating around.I surmise the info to open the account with just the right info may have come from the COX info database. Somone who works there? Maybe...They aren't looking into it and don't care. They have determined it's my problem. They were negligent.

Contacted them on 6-15-20 because my bundle was expiring, gave me a new 1 year price with taxes and fees of $221.22. 10 days later mailed me a bill for unauthorized $253.70. They said too bad that was the best price now, when I contacted them. Bait and switch tactics. Happened 2 years ago and the state attorney general told them they have to honor the verbal contract price. Here we go again.