Cox Communications
reviews and complaints

I moved into a rental home and Cox came out and installed a security system ( I had had them at my previous home I owned). When I went to move out of the home- the landlord asked where her security system was. I just did not even know what to say- I did not know Cox took her ADT system. Cox just took it without me knowing - they did not put it anywhere or ask me they just took it. I was busy moving and with kids and they just took it all and put theres in. They knew I was renting also. My landlord charged me $1850 for it. Cox has made no apologizes or attempts to even help out a little . The best they can do is direct me to all the different departments and run me around in circles for a month. I cannot believe that a company like them would do this. ticket number is CUI00008214491 which says closed because it is not considered a "theft"- I guess it is common practice and if that is the case it should be a requirement to sign off on something they take out of your home! Frustrated beyond belief - I have spent hours on the phone. Everyone acts real nice except for one guy (Tyrone - very rude) but no one actually helps you resolve anything. I have emails from the landlord and there are supposably notes that cox has on the incident. One phone call I had told me that nothing was even noted or submitted! Adt now has to go out and install and they will not do it without a contract so I am being charged for 3 years of a contract. Totals $1850 with install.

Yesterday I spent six hours on the phone with several of Cox's tech support people trying to resolve an E mail problem. They kept handing me off to someone else who I had to explain the whole thing again to. After an extended time on the phone, I got to a dept that had the ability to get into my computer. This person seemed to be lacking in manners and communication skills. He was short with me and when we finally succeeded in getting him into my computer he was all over the place and didn't do anything. He then just went away leaving me to wonder where he went or if he was going to do anything. He never came back. I called again. This time they transferred me to someone who talked about an extended service contract which cost ten dollars a month. That didn't work either because after I got signed up they texted me for information like user name and password. Didn't tell me how to make a password. At this point I gave up and contested six or seven credit card charges. Now let me tell you what the problem was. I was having problems with the server settings on my cox email accounts. Something changed and it said my user name and password was incorrect and the map settings were wrong. I keep getting a notice that I need to update my I cloud settings. I think this is really the root of the problem but we never even got to that part. I am tempted to go entirely to g mail for my e mail usage.

I am very dishearten by the service I have had from Cox home life security systems. I have had nothing but problems with it from the start. The person who signed us up advised we could cancel any time and add devices whenever we wanted on the payment plans where it is split up into 4 payments. There has been a time when we attempted to add more devices and were told we could not have the 4 payments. The employee also advised to contact him directly, after several attempts of contact him and not getting a response we call Cox to confirm he still works there which he does. Great customer service cannot even call back as you said you would. We have had numerous techs to our house to attempt to resolve the issues with the cameras and how spotty they are but they still do not work properly. I should be able to know the cameras pointing at my driveway will record those who come up it, but have been let down. Though that is frustrating the most frustrating and annoying thing that has happened is with the thermostat we had purchased from Cox. My husband had attempted to replace the batteries as needed and then the thermostat stopped working and gave us the screen as if it was never installed. When we contacted Cox because our house was now increasing in temperature because of their faulty equipment. We live in Arizona and currently in the summer dealing with temperatures that are in the hundreds. The tech support was not able to help try and go over ways to try and correct ourselves. The tech we spoke with advised us we were told that because of being in Arizona and the heat we would get priority with a tech notifying use within 30 minutes of their ETA. 40 minutes later we contacted Cox and spoke with a supervisor who advised us that they do not have techs on to assist that we would need to contact an HVAC place ourselves pay out of pocket and wait to be reimbursed by Cox (no time frame of course). We were also told that we were priority and would get a call the next morning once the techs were there. We still have not received any calls from them 3 days later. My husband ended up buying a different thermostat and set it up so we do not have to rely on Cox for this service anymore. So after this event and being the last straw we attempt to cancel this portion of our account and are told if we cancel there is a 400 cancelation fee, wait you cannot fulfill your obligations by fixing the problems we have but we have to pay a fee. You should be paying us a fee for having to deal with all these issues and still trying to work through it and keep the service that is awful. So I am stuck with the crappy [censored] security system for another year until I can cancel and not pay a fee for the [censored]ty service you provide. Meanwhile I will be getting a real service that works and get to pay double because you are able to break your part of the contract by not having techs on to service products and the inability to get the products to work properly in the first place. I would definitely not recommend home life to anyone for security.

In February 2018 I called Cox communications to move/transfer my existing service to a new home. They offered me a bundle and said that it was not in a contract but the security suite monitoring company was in a contract. I declined the security sweep but they put my pricing on a two-year contract without my permission or knowledge in February 2018 I called Cox communications to move/transfer my existing service to a new home. They offered me a bundle and said that it was not in a contract but the security suite monitoring company was in a contract. I declined the security suite but they put my pricing on a two-year contract without my permission or knowledge.
I have been trying to resolve this issue since the first bill that showed I was in a two-year contract. And nobody has been able to prove that I agreed to the contract nor have they listened to the original recorded supposedly conversation to tell me that yes I agree.

i set up an appointment and got an email confirmation for a set time, no one showed up and then when i called in the customer service person keeps telling me that there was not a set time and that it was an all day schedule service even though i had the email showing differently. they didn't do anything to get someone out there and now i have to take off work and lose wages because there people messed up the appointment time.

cox wrecked front yard, digging it up to install cable in Feb. 2019. have contacted several times to no avail. it is now june 25th. they say they will resolve it. this company has no intention of fixing it, it appears. they only care to make money. cox hires contractors that only respond to cox. there is no one department that handles damages, so each call requires retelling the problem. each customer rep. assures me the problem will be taken care of. next up is litigation plus trashing cox at every chance i get.

I phoned Cox yesterday from a cell phone because my land line was not working, the agent set up for a technition to come over. I mentioned that I have a service contract with Cox which I pay monthly for. The agent said it was "outdated". She took it upon herself to change it to a new service contract for $$ more, which I never authorized. 15 minutes later I got a email stating that it had been changed. I called back, and spoke to several supervisors who all said the same thing, "sorry we can't change it back, you were grandfathered in on the other agreement, and it is no longer available" We can reprimand the agent. I have no concern about what goes on in the company. I want my bill to stay the same ...so because some agent decided to change my account without my consent, I have to pay more per month and they have no intention of fixing it. This is the biggest rip off this company does. The supervisor admitted that she can see in the notes where I declined any changes to be made.. but still they don't care.

Cox cable home life is the biggest rip off! I will not ever suggest this to anyone due to the fact that nothing they advertise is true. They love to push the goal back or forth to suit there needs and there retention and customer service teams stuck. Don't believe me... Google it. I might be one person leaving a message, but I bet there's a cramp more. Oh yeah let's not forget about the class action lawsuits against them for false advertising or lack of services rendered. Look it up. Just got off the line with these guys and the only thing they care about is money! Cable dead. Too many other option to watch tv( Think Firestick. Apple tv. Hulu Netflix, Kodi... use ur imagination.) They don't care about people or long term customers! Now I see why when I was in the Cox Kiosk so many people was coming in tossing back Cox equipment and talking real harsh. The rep where doing their best to move people away from other customers as to keep what I now realize is a real issue with this company. STAY AWAY! THEY DO NOT CARE TRUST ME. HAD THE WHOLE CONVERSATION ON AUDIO RECORDING, BUT ERASE IT AS THEY WOULD PROBABLY TRY TO SAY I HAD NO RIGHT TO TAPE THE CALL, WVEN THO THEY DO. SO IN CLOSING UNTIL THEY GET THEIR @HIT TOGETHER, IM GOING TO THE COMPETITION. I KNOW THEY DON'T CARE, BUT I HOPE WHOEVER READ THIS DO AND MAKE A WISER DECISION THAN I DID WITH COX, ESPECIALLY THAT HOME LIFE! TOTAL WASTE OF MONEY! BETTER GEAR ON AMAZON TRUST ME! BETTER GEAR AT SAM CLUB, BEAT BUY, WALMART ANYWHERE WHERE YOU CAN TEST IT OUT BEFORE BUYING. WISH I DID. I HATE IT NOW!

Someone has been using my name I do not know which state I'm trying to figure it out I have never used Cox a day in my life I have never owned a television of my own or in a place of my own to even need cable I tried to go apply for a personal loan and was denied and told to go check my credit and I have multiple multiple inquiries fraudulent charges negative accounts

COX advertises DVR functionality through COX.com or the Cox Connect App. When trying to use the service I receive notice that I don't have Cox cable equipment, don't have a DVR and don't have contour. I pay for all three. Since May 7th I've been calling Cox asking for a resolution. I'm told it is a back-office problem and they don't take calls or escalations. Cox made an error in installation, in software or in account records and they don't correct it or provide feedback on the status. I will now be filing complaints with the FCC, BBB, and my state Attorney General. I want full functionality. Replace all equipment, reinstall or update software, correct records or upgrade my service at no additional costs to me for the life of my contract.

i called cox to set up an appt. to change the phone system by the due date and was told that it could be done a few days after with no interruption to service because of a handicap person in the houshold.they shut it off anyway and my mother couldn't get in contact with me for medications that were needed.contacted cox and argued for her, they came and installed phone service 2 days later and left modem and wiring on the kitchen table with wires everywhere for my mom to clean and they also drilled a hole in the wall in the living room wall about a foot and a half off the floor in plain site. called again to complain, no answer back from managers.had to pay $250 out of pocket to reintall modem correctly out of site and fix and repaint wall in inside of house.i have called over 10 times and have talked to multiple employees and managers and have been told that some of the managers i've talked to have lied to me about what they are going to do, this was by your employees.i have had to call every time and this should have been resolved already, going on 3 months and everyone sends me to some one else.been with cox over 12 years and now see that they don't care for the handicap, they care for money only.i am making sure to tell different people and forums about how you mistreat the handicap, even the state.the fact that a handicap person was not important to your company is sad and not being taken well by a bunch of groups that i have talked to that have to do with thier care.and for me all i want is my money back for having to correct what was done unprofessionally in a haindcap residence...

I initially had service with Cox at one address in which I requested to cancel service and billing to stop, I recently learned that the agent put me on seasonal and I was continued to be billed even though I no longer resided in the residence.

This has been a long and ongoing issues until I initially filed a complaint regarding billing charges for service that I was not receiving because I no longer lived at the address.

My family and I was homeless living in hotels until we were able to re-establish our finances. I did not move into my new place until month later in which I had already returned my old equipment because of the gap of time, at the time I returned the equipment I asked the agent in store if there was anything else I owed and I was told that my account was $0., as it should be.

I went into a local store to set up new service once we were able to secure a home and at the time of set up I requested internet only and the representative stated that she was placing me on a promo package that was cheaper than standard internet. She said I would just have to pay $295.28 to cover the new service setup and new equipment and my first months bill, and she said that she would be applying a credit to my account monthly for the promo and gave me her busicars to phone in to make sure the credit was applied, so I paid it.

My new service started on March 2, 2019, when I received my first bill the amount was outrageous so I attempted to locate the business card of the representative with no success so I then tried to remember the location that I set up the new service because I resided in Tempe but the store was about 30 minutes away in Glendale.
I finally located the store roughly 3 weeks later and went to the store to speak with the representative and she dismissed the credit for the promo that she initially offered me with no regard, so as to not cause a scene, I left and immediately phoned into Cox to speak with a Supervisor who advised me that the representative had placed me on auto-pay with the card that I gave her for my initial payment and I had incurred returned fees as a result, she also stated that she did not see the payment that I made at the store with the agent of $295.28 which is why I was getting shut off calls, she submitted a pay, payment location form on my behalf and advised me to follow up in a few days.

The customer service representatives for cox communications are the most unprofessional, rude and untrained staff I have ever dealt with, where do you find these people? Some of these love to make insults and personal comments that are way out of line, ask to speak to a supervisor, they will not allow it!
Cant wait to move where there is no cox, where I live its the only service available, so sad in many ways

I've had cox for a few years now. The services were fine in the beginning never giving a complaint. Recently that has changed and my bill has exceeded way too much with no good service. (cable/internet) I stopped my cable services and I still remain with the internet ONLY because I need internet (for now) for business purposes. They are trying to charge me for a mini box that I never had installed, I only have two tv's in my home and I returned both boxes that i was renting for the cable with remotes. When I first had my cable and internet installed the box wasnt added on the work order until I moved which I've never asked for (they can check every recording phone call). Ive made complaints with the company and spoke to many "supervisors" with no help. They tell me they cant do anything aout the situation because the paper says that it was installed. BUT IT WAS NEVER RECIEVED. I find it very unfair and irritating to have to pay for something I never had. I would easily pay the bill like i've been paying for years if i had the equipment or simply returned it with the other boxes i already returned. I honestly believe that the technician (they won't give the name or information on) who installed my internet when i moved added the mini box and put it at his own or someone elses home and I have been paying the usage bill for an entire year. Cox aren't treating customers fair and i dont respect that especially when i always pay my bills.

If you DON'T want to receive good cable service, then Cox is your company. First, you have to endure updates that on at least a weekly basis cut into your viewing at the worse time, even after numerous attempts to set the updates to happen at a more convenient time. This past month, we are constatnly receiving errors and shows freezing. We have spent more time restarting than actually watching TV. Unfortunately, our recorded items experience problems also. This is also the same company that several years ago, when service was lost due to a major fire and they took a month to restore service to the area, charged for service and then refused to give a credit.

I have been a customer for about 40 years. Cox has what they call a "LOYALTY DEPARTMENT". This means nothing. It gives you the impression they really are on the customers side. -Best word "Worthless". For the last year my bill has gone up from $174/ mo. to $204/mo. I have got nothing new - there are 32 channels plus no movie or special sports channels that I watch that are included in the "bundle". I am 75 and on a single income. Cox does not give a veteran or older americans any kind of discount. They treat everyone the same. Everyone I know that has Cox complains about the way they are treated. In order to complain one can go the the "Solutions Store" which again will refer to the "Loyalty" people which will as history proves ; will do nothing but offer sympathy. In this area Cox has a monopoly for cable internet and TV. My only hope is someone will take action and demand a review of Cox Communication"s policies and result in a more treatment of it's customers.

Cox Communications magically assigned me a bill for $314 and then assigned Convergent Outsourcing to collect on this bill.

I have never lived at that address (and my last time visiting that state was 25 years ago), they added it to my credit report though. I have never used or heard of Cox Communications prior to them showing up on my credit report.

Calling both Convergent and Cox, they insist on calling it fraud when it was a simple case of corporate incompetence and expect my local police department to fill out some paperwork. I will not waste their time like mine has already been wasted.

My name is Carol Griffin my father Raymond Williams is the original Cox customer. In December 2018 he missed a payment for the first time in over 20 years. He is elderly and last August diagnosed with cancer. Because he felt overhelmed with all of the things he's going through, I volunteered to help with bills and other things to make life easier. I initially spoke with a Cox representive on Jan. 4, 2019 about changing my dad's service to my name. I explained in speaking that I wanted to do this if I could be assurred that 1. He would not loose his home phone number, 2. That his service would not be disconnected, 3. That he would maintain the same tv bundle that he currently had. I was assured that all of those things would happen and it would not be a problem. So, I made the necessary changes, felt pleased that I was doing something to help my dad. Days later I got the first bombshell his services were completely disconnected. He not only lost his only form of entertainment his television, his phone and internet were also disconnected. Because his phone is connected to his alarm system he also lost the ability to call for help quickly in an emergency. I wish I could recall the number of Cox representatives I spoke to over a four or five day period (including supervisors) with no resolution. It seemed each person I spoke to was well train in offering reassurrances and apologies, but there seemed to be no connection between what I needed done and the follow through on the Cox side to make it happened. I live about 30 miles outside of Baton Rouge and after spending well over on hour on the phone I was finally connected to a supervisor who informed me after 3 days of searching for anwers that I needed to get a new motem and cable box for my dad (apparently the equipment he currently had was outdated) it took 3 days to get this information. It was a Friday after 3:00 PM, I had to dash to Baton Rouge to get my dad's old equipment before going to the Cox store to get the new. All before closing in Friday evening traffic. Mission accomplished! I got to my dad's house to connect the equipment. It all seemed simple enough, but of course there were problems. I called IT to get help. Again, I had wonderfully courteous service. When we continued to have problems connecting my IT support told me something had to be rebooted on his end and it would take about 30 minutes and he would recall me on my cell phone to continue. I waited an hour with no call back. All the while I'm seeing my emaciated father lying in his chair staring at a black television screen. I called back got another polite IT person who apologized profusely, but of course he was unable to get the phone, television or computer connected. By the time I left my dad's home around 8:30 that Friday night I was in such a state I found myself crying in pure frustration, exhaustion, anger at Cox and guilt for my part in this nightmarish situations.
Well, I did get techs to come out and get the tv connected and computer. His phone was reconnected and his original number returned. I absolutely was prepared to go to war if I was charged a service fee for the visit, but it never came to that and I thought okay, it was the worse experience I have ever had, but at long last (approximately 2 weeks) it was over.
Well not so fast. In February I got an email stating that my account was overdue. I called because I pay my bills usually the same day they come in because I have my personnel bills, my moms and now my dad ( my parents are divorced so I am literally taking care of three households. When I called I was informed that my bill was emailed to me that I would not get a paper bill in the mail (although I paid that way in February), but any way I paid by credit card. The next email was in March I called and attempted to pay by check. I not sure what happened, but a few days later I received an email alerting me that there had been a problem and the payment did not go through. So I immediately called spoke to someone and again gave my checking acct. routing number and account number paid the bill and was done. I got the thank you for your payment email which I wisely decided not to trash. I also noted that the money had been taken from my checking account. This was March 27 and 28. On April 7, I get a text message informing me that my cable service was being discontinued for lack of payment. I thought my God this cannot be happening again! However it was and it is! I called Saturday and spoke to someone in collections who tried to see what had taken place (I could hear her saying Sh** under her breath) as she tried to decipher what had taken place. Monday morning I called again with the information from my bank identifying the draft to Cox on March 28 still that was not enough, so I called my bank and my bank representative told me to call Cox again with her on the line so she could talk to the collection personnel . I did and my Chase bank representative gave him the numbers associated with the draft.
Guess what that still was not good enough. He did give me the email address to recdocs and so I emailed them the information. That was Monday. Yesterday was Tuesday and someone from Cox called my dad with the payment not received we're about to disconnect you threat. He called me in a panic because one he and he trained me to be fanatical about paying his bills on time and because he does not want to go through days with no television, telephone and computer.
The nightmare continues!
I am one step away from contacting the Better Business Bureau to lodge an official complaint against Cox. I am a half step away from cancelling my contract and signing with ATT Uverse or some other provider. My cable service in Gonzales, Louisiana is Eatel and I have never experienced ineptness from Eatel in 25 years like I have experienced with Cox in 4 short, but agonizing months.
I know this email is probably going to email heaven or hell, never to be heard from again, but writing this has been somewhat cathartic.
Carol Griffin
[protected]@eatel.net
Phone number associated with Cox Account [protected]
Best Number to reach me [protected]
Cox Account #[protected]
12731 Magnolia Chase Dr.
Baton Rouge, Louisiana 70810