Cox Communications
reviews and complaints

Today Tuesday September 3rd we got home and realized that our internet and were not working, we called Cox costumer support and besides being unwilling to help they put me on hold for 40 minutes and afterwards they said that support can not come to fix the issue before Thursday 5th and we are gonna have to pay two days of a service we are no longer able to use, that's a huge disrespect.

We no Ed in to apartment with cable and utility included and we decide to get internet we are 59$ behind in our inter net so we set up paying plan we paid one 20 then they cut of the internet and the cable we don't pay for and thats not rightmy cable is included with rent my rent is paid why the heck is it off and they kept saying that's out procedure the really didn't have that rightthabks bye

i was recalled to active duty October 2017 forcing me to relocate and cancel my contract with Cox Communication early. I informed Cox of my recall to active duty and I was told that my early termination fee would be waived under SCRA. Once my early termination fees were waived I was informed I only had a balance left due to equipment. Cox does that service the area that I moved to so I mailed the equipment back, once I mailed everything back I was informed I had a zero balance in 2018. At the beginning of this month August 2019, I receive a notification from Experian stating that I had a collection account on my credit report from Cox Communication for a past due balance of $1327.00. I made contact with cops and they informed me that almost $800 of the charges were for an early termination fee and the rest was for equipment. I once again informed them that I was activated to military orders and mailed them their equipment back in 2018. I have disputed thus collections account on my credit report but it keeps coming back as being found accurate. I cannot afford for this to be on my credit especially an issue that I resolved. In addition, once Cox verified the equipment was received, I never received a phone call, email or mail from Cox Communication stating that I had a past due balance. I also reached out to the collection department, Credit Management Services, and inform them of the situation. Nothing has been resolved, this item remains on my credit report and it's greatly affecting it. Listed below are the names of the representatives I spoke with regarding this matter at Cox Communication and with Credit Management Services.
Cox Communication:
Mike- Supervisor (Badge ID xrxmiari) Location: west Texas

Vianey (Badge ID B60373)

Credit Management services: Sophia (Employee ID A2Z)

To start off they lied about the contract price lock for service...the price I was quoted I never paid...bill goes up every month...I didn't receive the package that was promised... my service stayed interupped do to outages with no credit for days like they promised me on the phone... overall horrible service provider will never recommend this company to No one

On November 28, 2017, I returned a Cox issued modem to their store in Laguna Niguel, CA. They have no record of the return and have added $122 to my bill requesting that I pay for it. It is not my responsibility to manage their equipment intake. I'm requesting that they remove the $122 from my bill.

This is coming to light now because I removed cable TV service from my account and am now only using Cox for an Internet connection using my own modem that I have been using since November 28, 2017. I currently do not have any Cox equipment in my home.

I wanted to cancel service. It is so very difficult to do so. I gave them the pin in the account, and the first concert, but she said they are wrong. So I told her to call me back on the phone on file and try to help. She refused. She told me to go to a cox communication store.

She talked down to me (hope they recorded the conversation), and when I asked to speak to a supervisor, she put me on hold for 5 minutes, being rude when she came back and she hung up on me...

VERY UNETHICAL! When you want to sign up for service, they take your credit card easily over the phone. When you want to cancel service, they give you such a hard time!

I spoke today with someone from another department who was very polite and did listen and said "yes it does seem like you are paying a lot, so I will connect you with our loyalty department". The this very rude condecending person named KAREN from the LOYALTY department got on the line. I know of several friends and family members who have internet and telephone who are paying in the $70.s. I'm paying $134.00 for the same services. I am 72 yrs old and trying make my life more affordable. I have been with COX for over 20 years. KAREN insisted that nobody only pays 70 something. I am witness to the fact that they do. WHY?. Also she would not allow me to talk to her supervisor and refused to let me talk to someone who is above her. This is extremely poor service. I would like someone to look into this and change my bill to reflect the same as others pay in the $70's. Thank you. Carol Silvia [protected]

I had to speak to 4 different people on one phone call before I was told the supervisor would be filing my complaint with a Homelife Supervisor. I was told I was GUARANTEED to get a return phone call from a Homelife supervisor that next day. It has been over a week and I've received no call to resolve my complaint. I want my money refunded for the defective smoke alarms that were installed in my home! I spend plenty of money on many of your services but will be cancelling ALL services when my contract is up if I'm not refunded and contacted as promised!

I have Internet service and cable service with Cox Communications. I signed up for Internet/cable services with Cox less than six months ago at the Hillcrest Branch of San Diego, CA.

Someone at that local office is leaking my Internet service connection to intruders/strangers. These people have access to my home Internet service and obviously to all my online activities. There is a group that bribed or pressured one or more Cox employees to compromise my Internet connection to others that are harming my reputation/goodwill etc. These intruders have complete access to my home Internet and even TV cable service. These intruders work out of Atlanta and metro areas of Georgia.

It is urgent that an authority from Cox Communitions take immediate to stop this unauthorized, damaging and eligal action.

My name is Lisa Fatema Sadia. My phone number is [protected] and [protected]. You can also reach me voia e-mail address [protected]@gmail.com.

I recorded Full episodes of an all day special Flea market Flip and had been watching it every day with my wife, all of a sudden all the episodes were gone,
I called Cox and was told the episodes were no longer available except on on demand .
I stated that was my property they had no right to do that they would not get my property Back, they also wasted my time telling me a service call would resolve the issue the tech never heard of the problem and could not get back my shows !

When I canceled my accout I paid the then due balance of $295.20 The services had been turned off since the new bill came out but they are trying to charge me for the services until the day I called and canceled services.! Why should they get paid for the time they were not providing services. Secondly, If I call and pay the balance due it is a fraud that they try and charge you more than that by extorting your credit! I will not pay them one more cent! They say they don't have a record that services were turned off. But I have an email that says it! Charlatans, ripping people off!

As I was pulling out of the driveway of Walmart the Cox driver was driving fast and switching lanes from from side to side, cutting everyone off aggressively and driving way too fast and twice above the speed limit. As well notlt paying attention to the speed limit and being cautious was not present by the way this driver was handling the company vehicle. I am as well as a commercial driver and I have never seen such reckless driving such as this one.

Oakwood Gardens Apartment Complex has an agreement with Cox providing cable to the various aparments. The apartment managed the equipment and bill. When my lease at the apartment was up I left the equipment in the apartment where it was when I moved in. Cox sent me a bill for the cable equipment and told me I had to return the equipment or pay the fine. I am now dealing with Cox and the apartment complex trying to get this settled. Cox is likely still being paid by Oakwood Gardens for the apartment in addition to charging me for equipment that I never used. Cox should be contacting the apartment that managed the equipment and bill, which I told them more than once. I will remember this if ever I consider using Cox for cable, internet, or phone service.

I have been a loyal customer for the past two years, and I believe that it is unprofessional and inconsiderate for such a big corporation to care more about gaining new customers than taking care of their long lasting customers. Currently I am paying over $200 for three services, one of which I do not even use. Yet a brand new customer can receive the exact same package for less than half of what I am currently paying. Perhaps this company needs to think more about making their loyal customers happier and more satisfied than gaining more new customers that may or may not stick around. The best form of advertisment is word of mouth. Would this company rather have loyal customers speak highly of the company and push for new customers that way or have veteran customers express their unhappiness and push away potential new customers? I can promise that by taking care of veteran customers the business would thrive a lot better. Such outrageous prices are ridiculous and I would gladly switch service providers if I had another option. Unfortunately I do not so perhaps this company should look into taking better care of their loyal customers.

Worst service I have ever experienced! I spent 4 hours just trying to sign up and now that I finally have service, half the time it disconnects randomly, even when I am plugged in via ethernet cable. When I was a kid I never had problems with Cox. They must have really let loose or are hiring any person they can find. I never had any problems like this with xfinity. If only they covered my area. :(

On 7/22/19 I call cox communications to make a payment of $122 and the agent process a payment of $279 from my debit card and the immediately came out of by checking account. The agent said "oh my bad I mess up" and tried to refund the money back to my card and I called my bank but they said there no pending transaction for $279 to be refunded. Then today at 4:47pm I received a email saying that my account is ineligible for a refund. I have called 7times and each customer service agent has said there is nothing they could do. Cox them sends me a email saying I will be scheduled for a disconnection. I made a separate payment from another card to bring my account up to date. I have demanded to speak with a supervisor but customer service continues to say there is nothing they can do. This is unacceptable and I will be getting a lawyer and reporting this company to the better business bureau. This is a billion dollars company that stole $279 from and refuse to give it back.

I have been having issues with my internet pretty much the whole time we had had internet with COX. I have had several technicians out to my home as well as have several modem boxes changed out. The issue is still there and still the same. Our internet either lags or it just goes out and stops working. It rarely works connected to phones and it is really frustrating to have to constantly sign back in to every single device. I work from home teaching online classes and have lost two classes so far this week because of this issue. The answer I get: Reset the router! I have to reset the router every day! That doesn't help when I am in the middle of the class and the classroom disconnects. My computer is hooked up to a ethernet cable. Brand new equipment so its not my equipment. I call and get the same story: "It's not acting up at the moment so we cannot troubleshoot it" or "There is an outage in your area" or "The signal is reaching your house". I am losing money and still paying over $100 for crappy internet. Why can't I get good service and get what I am paying for? Why is it that every COX technician has a different theory to the problem but it isn't resolved! I want internet that works and would like to have some compensation for all of the inconveniences this is causing. It has been going on for months. In my opinion it is a terrible company!

I have been on and off the phone with cox since 9:30 this morning. It is currently 4:00 and my problem is not solved. I had over an hour conversation with a lady trying to address my problem and asked multiple times to please just send someone out. Prior to that I was on a chat and then twice with hour long sessions where they remotely accessed my computer. My entire day was wasted. I pay extra for customer care service and feel I have lost an entire day of work and income on top of paying for the service every month.

On April 24, 2019 I called Cox requesting my account be put on a frreze until the end of September. Agent indicated no problem I would only be charge a small fee to cover my equiptment rental.
I have spoken to customer service 8 times in the past 2 months requesting a corerction to the bill. Each time they have noted my request and the will take care of the problem. I have just checked my acount and I note no refund and a bill of 189.88 due 7/23.
Unfortunately I am traveling out of state so I am unable tto return the equiptment and correct this problem in person.

My next step is to forward a copy of this compaint tto Consumer Reports as they have indicated they are very interested in following up on consumer problems with cable companies.
Thomas Roache
cell [protected]